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All Journal JAM : Jurnal Aplikasi Manajemen Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Jurnal Bisnis dan Pembangunan Jurnal Ekonomi dan Manajemen International Journal of Economics, Business and Accounting Research (IJEBAR) MDJ (Makassar Dental Journal) Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia Jurnal Pengabdian Ilung (Inovasi Lahan Basah Unggul) JWM (JURNAL WAWASAN MANAJEMEN) JOURNAL OF WETLANDS ENVIRONMENTAL MANAGEMENT JRUP: JURNAL REFERENSI DAN ULASAN PERPAJAKAN JAIDE International Journal of Social and Education (INJOSEDU) Asian Journal of Management, Entrepreneurship and Social Science
Muhammad Riza Firdaus
Fakultas Ekonomi Dan Bisnis Universitas Lambung Mangkurat
Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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THE INFLUENCE OF DIGITAL BANKING SERVICES ON CUSTOMER SATISFACTION AT PT BANK PERMATA BANJARMASIN Minarti Limantara; M. Riza Firdaus; Akhmad Supriyanto; Yeni Susanty
Journal of Artificial Intelligence and Digital Economy Vol. 1 No. 7 (2024): Journal of Artificial Intelligence and Digital Economy
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/jaide.v1i7.745

Abstract

This research aims to determine the effect of digital banking services on customer satisfaction at PT Bank Permata Banjarmasin. The method used in literature review research is traditional literature review. The article source comes from Google Scholar. There is a screening stage in selecting a journal which consists of 3 stages, namely screening 1 selecting paid and unpaid journals, screening 2 reviewing the title and abstract, screening 3 reviewing the background, methods, results and discussion. The research results show that digital banking customers in North India are completely satisfied with the quality of services provided by digital banking. In addition, 'reliability' has the strongest risk factor impact on customer satisfaction, followed by 'tangibility' and 'responsiveness'. Reliability, tangibility, responsiveness and guarantee have a positive influence on customer satisfaction (P-value 0.05). The study also recommends that the regulatory body responsible for administering financial regulations in Malaysia should provide standard guidelines and encourage all banks in the country to properly implement digital service quality improvements. Banks should invest in DBC and develop it because DBC is a key determinant in increasing customer satisfaction through higher levels of adoption/diversification, improved service quality, and greater benefits
Analysis of the Influence of Denison’s Organizational Culture Model on Employee Engagement and Organizational Effectiveness Nila Cahya; M. Riza Firdaus
Asian Journal of Management, Entrepreneurship and Social Science Vol. 4 No. 03 (2024): August Asian Journal of Management Entrepreneurship and Social Science ( AJMES
Publisher : Cita Konsultindo Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the influence of Denison's organizational culture model on employee engagement and organizational effectiveness. The Denison model is used because it focuses on four key dimensions: engagement, consistency, adaptability, and mission, which allows for a more measurable and concrete evaluation of organizational culture. This study used a quantitative approach with a survey method through questionnaires distributed to employees. The data obtained were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to test the relationship between these variables. The results showed that organizational culture has a significant influence on employee engagement and organizational effectiveness. In addition, this study found that employee engagement has a significant influence on organizational effectiveness. The analysis of Denison's model of organizational culture shows that the dimensions interact and contribute to creating a work environment that supports employee engagement and increased organizational effectiveness. This research emphasizes the importance of an in-depth understanding of organizational culture in the context of MSMEs, thus providing new and relevant insights for developing organizational management theory and practice in the MSME sector.
Transformasi Digital Dan Kinerja: Kajian Peran Budaya Organisasi, Kompetensi Digital, Strategi Bisnis Di Bisnis Telekomunikasi Muhammad Riduan; Firdaus, M. Riza
Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Vol. 13 No. 1 (2024): Maret
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v13i1.2065

Abstract

This research aims to analyze the influence of digital organizational culture, digital competencies, and business strategies on the performance of civil servants (ASN) within the environment of PT. Telekomunikasi Indonesia Tbk in the South Kalimantan Telecommunication Region, with digital transformation as an intervening variable. The study employed a population of 67 employees working at PT. Telekomunikasi Indonesia Tbk in the South Kalimantan Telecommunication Region, with a saturated sampling method, meaning the entire population was used as the research sample. Hypothesis testing was conducted using the Partial Least Square-Structural Equation Modeling (PLS-SEM) method with bootstrapping in SmartPLS 3.0. The results of the study indicate that digital organizational culture, digital competencies, and business strategies have an impact on performance through digital transformation as an intervening variable. Digital transformation partially mediates the influence of digital organizational culture on performance. Furthermore, digital transformation fully mediates the impact of digital competencies, and business strategies on performance.
Keberlanjutan UMKM Berdasarkan Potensi Risiko Dan Perlakuan Risiko Di Daerah Lahan Basah Kota Banjarmasin Sufi Jikrillah; Laila Refiana Said; Fifi Swandari; Riza Firdaus; Widyarfendhi Widyarfendhi; M Ziyad
INOBIS: Jurnal Inovasi Bisnis dan Manajemen Indonesia Vol. 7 No. 3 (2024): INOBIS: Jurnal Inovasi Bisnis dan Manajemen Indonesia
Publisher : Forum Inovasi Bisnis dan Manajemen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31842/jurnalinobis.v7i3.326

Abstract

Tujuan dari penelitian ini adalah untuk penentuan potensi risiko dalam kondisi ketidakpastian, melakukan penilaian terhadap risiko yang kemungkinan muncul dan melakukan analisa perlakuan strategi yang akan dilakukan oleh UMKM dalam menangani ataupun mengelola risiko tersebut. Metode penelitian dilakukan sesuai dengan proses manajemen risiko (ISO 31000:2018) yaitu identifikasi potensi risiko, analisis risiko, evaluasi risiko dan perlakuan risiko, sehingga UMKM dapat berdaya saing baik dipasar dalam negeri maupun pasar luar negeri. UMKM yang menjadi obyek penelitian adalah UMKM dengan jenis usaha yang berbeda berbeda yaitu UMKM pengrajin Purun, UMKM pengrajin Ketupat dan UMKM pengrajin Sasirangan. Pada penelitian ini menggunakan Sampling Sensus yaitu metode penarikan sampel bila semua anggota populasi dijadikan sebagai sampel adalah sebanyak 50 UMKM yang berada di pesisir sungai Martapura di Kota Banjarmasin. Hasil penelitian risiko permodalan, risiko pemasaran dan risiko hukum termasuk dalam kategori Unacceptable (merah), yaitu perlakuan risiko harus segera dilakukan walaupun biaya mahal karena menyangkut kelangsungan perusahaan sehinga risiko permodalan, risiko pemasaran dan risiko hukum menjadi fokus utama. Risiko produksi masuk dalam kategori Issue (Kuning) maka perlakuan risiko perlu dilakukan agar risiko tersebut menjadi minimal sedangkan risiko sumber daya manusia masuk kategori Acceptable (hijau tua) maka risiko dianggap kecil dan perlakuan risiko tidak diperlukan
Pengaruh Kualitas Pelayanan Produk, Promosi, Harga Dan Distribusi Terhadap Minat Beli Kembali Pelanggan Dengan Kepuasan Pelanggan Sebagai Variabel Mediasi Sujana, Cecep; Firdaus, M. Riza; Ahmad Rifani
JWM (JURNAL WAWASAN MANAJEMEN) Vol. 12 No. 3 (2024)
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jwm.v12i3.305

Abstract

The main objective of this research is to test and analyze the influence of service quality, product, promotion, price and distribution on customer repurchase interest with customer satisfaction as a mediating variable. The data analysis method used is Partial Least Square (PLS), with the help of SmartPLS3.0 progam. The results of this research show that the variables that have a significant influence on satisfaction are Service Quality and Product. Meanwhile, Promotion, Price and Distribution do not have a significant direct effect on Customer Satisfaction. Apart from that, service quality, products, promotions, distribution and customer satisfaction have a direct and significant influence on repurchase interest. Meanwhile, price has no significant effect on repurchase interest
Pengembangan Kapasitas UMKM Kelompok Perajin Purun melalui Pelatihan Literasi Keuangan Digital Jikrillah, Sufi; Firdaus, M. Riza; Widyarfhendi, Widyarfhendi; Ziyad, M.
Jurnal Pengabdian ILUNG (Inovasi Lahan Basah Unggul) Vol 4, No 3 (2025)
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/ilung.v4i3.14275

Abstract

The issues faced by the "Purun Cantik" Handicraft Group MSMEs can be addressed through the utilization of digital technology, which is currently trending in Indonesia. Financial technology (Fintech) can assist MSMEs in financial areas such as funding, cashless transactions, payments, and more. The aim of this community service is to enhance the knowledge, understanding, and skills in digital finance for the members of the "Usaha Sejahtera Bersama" Purun Handicraft Group. If the Purun Cantik Handicraft Group possesses strong digital financial understanding and skills, it can improve their performance, business growth, and competitiveness. This mentoring activity begins with introductory materials on the digital transformation that MSME actors, especially those with a digital focus, must adopt. For digital-based MSME actors, the utilization of digital tools is essential to ensure continuous growth. The use of digital tools provides significant benefits for MSME actors in developing their businesses.
Giant radicular cyst of the maxilla: a report of two clinical cases: Kista radikuler raksasa pada rahang atas: laporan dua kasus klinis Malik, Moh. Gazali; Raside, Hadira; Firdaus, M. Riza
Makassar Dental Journal Vol. 14 No. 1 (2025): Volume 14 Issue 1 April 2025
Publisher : Makassar Dental Journal PDGI Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35856/mdj.v14i1.989

Abstract

Surgical treatment of radicular cysts such as enucleation, marsupialisation or decompression in large lesions. This article discus-ses the management of radicular cysts. Firstly, a 38-year-old man complained of an enlargement of the gingiva to the buccal ves-tibule of the 13-17 tooth region that had been felt for 1.5 years, with a size of ±5x3x5 cm, hard consistency, crepitation, no palpa-tion pain. Secondly, a 54-year-old female complained of enlargement of the buccal vestibule of teeth 13-21 that had been felt for 3 months with a size of ±2.5x1.5x1 cm, hard consistency, crepitation, no palpation pain. Panoramic radiographs and CBCT of both cases showed suspected aggressive lesions extending from the alveolar bone of the teeth. Both were treated with cyst enuclea-tion and multiple extractions under general anaesthesia; histopathological examination resulted in radicular cysts. It was concluded that it is very important for dentists to determine the appropriate diagnosis and treatment plan, based on the extent of the cystic lesion as seen from the radiographic examination to obtain information on the extent of bone, tooth and soft tissue affected.
Co-Authors A. Yunani Achmad Zakaria Ade Adriani Ahmad Ahmad Rifani Akhid Yulianto Akhmad Supriyanto Antonius G.S arfianti Ari Aryanto Arif Rahmanto Deddy Rakhmad Hidayat Fifi Swandari Heldalina Ikhwan Faisal Ikhwan Ikhwan Laila Refiana Said Lilik Santoso Lilik Setiawan M Ziyad Mahyuni Malik, Moh. Gazali Minarti Limantara Muhammad Riduan Nila Cahya Nining Heriyanti Novita Weningtyas Respati Rahmatul Jannatin Naimah Raside, Hadira Rizali Hadi Ronny Mantala Rusmiyati Rusniati Rusniati Said Muhammad Haidir Shary Shartykarini Sis Rahardjo Sofyan Haris Solly Aryza Sufi Jikrillah Sujana, Cecep Syahrituah S Widyarfendhi . Widyarfendhi Widyarfendhi Widyarfhendi, Widyarfhendi Winda Sari Yansen Sianturi Yeni Susanty Ziyad, M.