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Aloysius Rengga

Jurusan Administrasi Publik

Author-ID : 3172039

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ANALISIS FAKTOR - FAKTOR YANG MEMPENGARUHI KINERJA PEGAWAI PADA BADAN LINGKUNGAN HIDUP PROVINSI JAWA TENGAH Nur Khasanah; Susi Sulandari; Aloysius Rengga
Journal of Public Policy and Management Review Volume 2, Nomor 1, Tahun 2013
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Salah satu fungsi pemerintah adalah sebagai pemberi pelayanan. Badan Lingkungan Hidup Provinsi Jawa Tengah sebagai instansi yang menyelenggarakan pelayanan publik dalam lingkup pelestarian lingkungan hidup. perlu meningkatkan kinerja pegawai dan harus mengutamakan kepentingan publik. Oleh karena itu, untuk menunjang kinerja yang optimal maka instansi perlu meningkatkan motivasi dan disiplin kerja pegawai agar visi dan misi organisasi berhasil diwujudkan.Tipe penelitian yang digunakan adalah tipe penelitian asosiatif. Penelitian ini menggunakan sampel sebanyak 68 responden dengan pemilihan teknik Simple Random Sampling. Analisis data menggunakan metode kuantitatif. Pengujian hipotesis menggunakan rumus Koefisien Korelasi Rank Kendall dan rumus Koefisien Konkordansi Kendall.Berdasarkan hasil perhitungan menggunakan uji korelasi antara variabel Motivasi (X1) dengan variabel Kinerja Pegawai (Y) menunjukkan korelasi yang kuat yaitu dengan nilai sebesar 0,660, disimpulkan bahwa semakin motivasi ditingkatkan maka kinerja akan semakin meningkat, kemudian uji korelasi antara variabel Disiplin Kerja (X2) dengan variabel Kinerja Pegawai (Y) terdapat korelasi yang kuat yaitu dengan nilai sebesar 0,552 yang artinya semakin disiplin ditingkatkan maka kinerja akan semakin meningkat pula. Dengan demikian hipotesisnya diterima, bahwa variabel bebas berpengaruh secara bersamaan terhadap variabel terikat.

IMPLEMENTASI KEBIJAKAN TENTANG STANDAR PELAYANAN MINIMAL JALAN TOL MENURUT PERATURAN MENTERI PEKERJAAN UMUM NOMOR 392/PRT/M TAHUN 2005 DI KOTA SEMARANG Nurul Fajrin; Kismartini Kismartini; Aloysius Rengga
Journal of Public Policy and Management Review Volume 2, Nomor 2, Tahun 2013
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Peraturan Pemerintah Republik Indonesia Nomor 15 Tahun 2005 tentang jalan tol berisi tentang pengaturan jalan tol, syarat-syarat jalan tol, wewenang penyelenggaraan jalan tol, pengaturan jalan tol, pembinaan jalan tol, pengusahaan jalan tol, pengawasan jalan tol, pengadaan tanah, dan standar pelayanan minimal jalan tol. Didalam standar pelayanan minimal jalan tol menurut Peraturan Menteri Pekerjaan Umum Nomor 392/PRT/M 2005 mencakup beberapa substansi pelayanan yaitu kondisi jalan tol, kecepatan tempuh rata-rata, aksesibilitas, mobilitas, keselamatan, dan unit pertolongan/ penyelamatan dan bantuan pelayanan.Penelitian ini bertujuan untuk mengetahui bagaimana implementasi kebijakan standar pelayanan minimal jalan tol di Kota Semarang menurut Peraturan Menteri Pekerjaan Umum Nomor 392/PRT/M 2005 dan faktor-faktor apakah yang mempengaruhi implementasi kebijakan tersebut. Metode yang digunakan dalam penelitian adalah tipe penelitian kualitatif bersifat deskriptif dengan wawancara mendalam kepada narasumber. Dalam penelitian kualitatif ini, penulis menentukan informan menggunakan teknik bola salju (snowball). Sumber data menggunakan sumber data primer dan sumber data sekunder. Teknik pengumpul data dengan wawancara, dan dokumentasi. Teknik analisis data menggunakan reduksi data (data reduction), penyajian data (data display), dan verifikasi (conclution drawing).Berdasarkan hasil penelitian, maka dapat ditarik kesimpulan yaitu : Pertama, impelementasi kebijakan yaitu ketepatan program yang ada saat ini berjalan kurang efektif, instrumen kebijakan ini kurang sosialisasi mengenai kebijakan SPM jalan tol kepada pengguna jalan tol, aktor kebijakan saat ini kurang responsif dalam menangani hambatan lalu lintas, dan tidak semua pengguna jalan tol belum mendapatkan manfaat dari adanya kebijakan tersebut. Kedua, faktor-faktor yang mempengaruhi implementasi kebijakan yaitu komunikasi belum dapat berjalan dengan efektif, sumberdaya saat ini belum bisa merealisasikan program-program yang akan dikembangkan, dan disposisi/sikap petugas jalan tol kurang tegas dalam menindak pengguna jalan tol yang melanggar aturan. Adapun saran penulis untuk permasalahan ini adalah Untuk pengelola jalan tol Semarang harus memberikan kejelasan mengenai program-program yang akan direalisasikan untuk meningkatkan kualitas pelayanan jalan tol sehingga masyarakat pengguna jalan tol dapat merasakan manfaat dari program yang akan dikembangkan. Selain itu petugas jalan tol harus lebih responsif dalam menangani kendala dan hambatan lalu lintas yang terjadi. Disisi lain masyarakat pengguna jalan tol harus bisa tertib dan taat lalu lintas terutama terhadap perambuan mengenai perintah dan larangan serta petunjuk.

ANALISIS PELAYANAN LISTRIK PRABAYAR DI PT PLN (PERSERO) RAYON SEMARANG TENGAH (STUDI KASUS TENTANG PENANGANAN KELUHAN PELANGGAN LISTRIK PRABAYAR PT PLN (PERSERO) RAYON SEMARANG TENGAH Yusi Ika Merlin; Nina Widowati; Aloysius Rengga
Journal of Public Policy and Management Review Volume 3, Nomor 1, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The level of welfare and public services is directly proportional relationship. In connection with the assignment of PT PLN to serve and provide public service,so PT PLN has the creation of a quality service. The focus of research is the Prepaid Electricity program, especially customer service complaint handling prepaid electricity. The purpose of the study was to describe services handling customer complaints "Prepaid Electricity" and knowing the dimensions of what is preventing customer complaints handling service "Prepaid Electricity" in PT PLN (Persero) Semarang Central Rayon. Good size bad service at PT PLN (Persero) Semarang Central Rayon uses four (4) dimensions of service delivery (service customer complaints). Four dimensions are empathy to angry customers, speed in handling complaints, liabilities or equity in solving a problem or complaint, it easy for customers to contact the company. This study used a descriptive qualitative type of customer respondents "Prepaid Electricity" PT PLN (Persero) Semarang Central Rayon encountered at the customer service counter or in the residence of the customer, the customer is doing an interactive telephone contact center with 123 PLN, Officer / Employee of PT PLN (Persero ) Semarang Central Rayon related to Customer Service and Technical Services directly as a crosscheck to the information obtained. The results of this study as a whole, the service customer complaints PT PLN (Persero) SemarangCentral Rayon can be quite good, if identified from four (4) dimensions of customer service complaints are used. Only on the dimension of empathy to angry customers, the speed in the face of the complaint, and easy for customers to contact the company who felt still need attention.

MANAJEMEN/PENGELOLAAN SAMPAH MEDIS RUMAH SAKIT TENTARA BHAKTI WIRA TAMTAMA DI KOTA SEMARANG (STUDI MANAJEMEN LINGKUNGAN) Lina Fitriyanti; Ida Hayu Dwimawanti; Aloysius Rengga
Journal of Public Policy and Management Review Volume 2, Nomor 2, Tahun 2013
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Management / waste management is not only achieved through decision - making, but by increasing the ability of the apparatus in providing a variety of materials on waste management through education and training - training on various structural performance of public services is not enough to simply done using indicators - indicators attached to it's own waste management as waste management procedures The study was conducted to determine how the waste management Bhakti Wira Tamtama Hospital Semarang city enlisted as measured by several indicators of management / waste management, namely: Planning, Organizing, Leading and Controlling.In addition, this study also conducted to determine the limiting factor of the medical waste management at Army Hospital Bhakti Wira Tamtama. This study used descriptive qualitative approach to data collection obtained from observations and interviews.The studies results showed that the management / waste management in the hospital enlisted Bhakti Wira which still can be seen from the maximum, the lack of quality human resources, facilities and inadequate infrastructure, lack of attention and response to the civil servant leader. Researchers suggested that Wira Bhakti Hospital enlisted improve employee performance by conducting training for employees, adding facilities and infrastructure as well as improving medical waste management procedures.

ANALISIS KUALITAS PELAYANAN AKTA KELAHIRAN GRATIS (BEBAS BEA) DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN KLATEN Dina Aprita Sari; Nina Widowati; Aloysius Rengga
Journal of Public Policy and Management Review Volume 3, Nomor 1, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

In deal with a public demand of an excellent public service, it becomes a challenge for the Department of Population and Civil Registry of District Klaten in order to create a service quality in accordance with public expectations. Through this study, the researcher wanted to analyze the quality of free birth certificate services that available in Department of Population and Civil Registry of District Klaten. The dimensions of service quality that will be investigated are tangible dimension, reliability dimension, responsiveness dimension, assurance dimension, and empathy dimension. Based on the research that has been done, it can be seen that the service quality of free birth certificate in the Department of Population and Civil Registry of District Klaten is not optimal or unsatisfactory. The problems are found in the dimensions of reliability, responsiveness, and assurance. In connection with the service quality that has not been optimal, it is necessary to do improvement to the problems that found in every dimension.

FORMULASI KEBIJAKAN PENGEMBANGAN SEKOLAH OLAHRAGA DI PROVINSI JAWA TENGAH Cahyo Bagus Puji Widodo; Slamet Santoso; Aloysius Rengga
Journal of Public Policy and Management Review Volume 2, Nomor 3, Tahun 2013
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Education and sports coaching are two things that can not be separated in the lives of student athletes. The condition that eventually led to problems between education and sports coaching student athletes have not been able to run simultaneously, including in Central Java Province. Central Java Province is already running a program named PPLP (Pusat Pembinaan dan Latihan Olahraga Pelajar), but in fact have not been able to overcome the problems of education and sports coaching student athletes. Therefore, it needs a Policy Formulation Development of Sport School in Central Java Province that is expected to be a bridge between education and sports coaching student athletes to be able to overcome the problems of education and sports coaching student athletes in the Central Java Province.

Implementasi Program Tahun Kunjungan Wisata Jawa Tengah 2013 di Jawa Tengah Yashinta Novia Mayasari; Aloysius Rengga; Slamet Santoso
Journal of Public Policy and Management Review Volume 3, Nomor 2, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

This research aimed to analyzed the implementation of program visit Central Java 2013 which can be seen through the phenomena that was occurring in the implementation of this program, and the factors that affect the implementation of this program.The result of this research show the implementation of program about visit central java 2013 not exactly because based on the 5 accuracy aspects, there are four aspects not exactly. Moreover, based on 4 determinant factors in the implementation of this program considered are caused by 4 factors i.e. information is transmitted not good and not clear to the public, still less resources especially finances, and discrepancies in the bureaucratic structure, although disposition has been running well.Based on these conclusions, the researchers recommended to the Central Java Provincial Culture and Tourism to improve the indicators assessed less successful so the program in Central Java tourist visits next year can be achieved more optimal.

Co-Authors Anggun Yusti Indarsari Ayu Verawati Cahyo Bagus Puji Widodo Dewi Ratnawati Dina Aprita Sari Dyah Hariani Hesti Lestari Ida Hayu Dwimawanti Indah Permatasari Kismartini Kismartini Lailatul Istiqomah Dewi Lina Fitriyanti Nina Widowati Nur Khasanah Nurul Fajrin Orin Riana Pranesia Kurniawati R. Slamet Santoso Siti Nur Aisyah Sri Suwitri Susi Sulandari Yashinta Novia Mayasari Yurita Kusuma Wardani Yusi Ika Merlin

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