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All Journal TEKNOLOGIA TERANG : Jurnal Pengabdian Pada Masyarakat Menerangi Negeri Jurnal Cakrawala Ilmiah Jurnal Pengabdian Mandiri Jurnal Ilmiah Teknik Elektro International Journal of Community Engagement Payungi Jurnal AGRISEP: Kajian Masalah Sosial Ekonomi Pertanian dan Agribisnis Ekopedia: Jurnal Ilmiah Ekonomi Jurnal Manajemen Maranatha
Erwin Setiawan
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KUALITAS PELAYANAN DI RESTAURANT HOTEL GRAND SAVERO BOGOR Erwin Setiawan; Kevin Daffa Fadlurrohman
Jurnal Cakrawala Ilmiah Vol. 3 No. 5: Januari 2024
Publisher : Bajang Institute

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Abstract

In this study, the focus on the restaurant is one of the outlets in the FB Hotel Grand Savero Bogor department which focuses on food and beverage services, both for guests who stay at the hotel or guests who come from outside and do not stay at the hotel. Service quality is a commitment and responsibility of management and all employees of Lotus Restaurant Hotel Grand Savero Bogor. The effort that can be made to provide services is to know and understand how the actual needs and expectations of these consumers are. Lotus Restaurant Hotel Grand Savero Bogor is one of the choices for culinary lovers in Bogor City. Tasting food at the hotel's restaurant is one of the fun activities to do, because the menu served is classy dishes, each of which has its own characteristics. This study uses a Likert scale by distributing questionnaires. Keywords: Quality of Service, Tangibles (physical evidence), Empathy (concern), Reability (reliability), Responsiveness (responsiveness), Assurance (Guarantee). F&B Department. Restaurant
Productivity of SMEs in the Wood Processing Industry: Case From "Gen Y" in PPU and Kutai Kartanegara, East Kalimantan Yohanes Kuleh; Erwin Setiawan; Arvita Rachmawaty
Jurnal AGRISEP JURNAL AGRISEP VOL 24 NO 01 2025 (MARCH)
Publisher : Badan Penerbitan Fakultas Pertanian, Universitas Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31186/jagrisep.24.01.137-160

Abstract

The urgency of this research is to investigate the partial effects of business length (BL), HR quality (HRQ), and capital (Cpl) on turnover (Tnr), labor costs (LC), market share (MS) to profits (Pft) from active SME clusters operating in wood processing from two East Kalimantan locations, i.e. Penajam Paser Utara (PPU) and Kutai Kartanegara. Data was taken and compiled from interviews with 211 Gen Y as business owners and verified via the panel regression method. In the context of the wood processing industry. This paper finds two main indications. The first model in PPU shows that: (1) BL has a significant impact on Tnr, (2) BR, HRQ, Cpl, and Tnr have a significant impact on LC, (3) BL, HRQ, Cpl, Tnr, and LC have a significant impact on MS, and (4) BL, HRQ, Cpl, and Tnr have a significant impact on Pft. In the second model with the case in Kutai Kartanegara, it proves that: (1) BL and HRQ have a significant effect on Tnr, (2) BL, HRQ, and Cpl have a significant effect on LC, (3) BL, HRQ, Cpl, Tnr, and LC have an effect significant for MS, and (4) BL, HRQ, LC, MS have a significant effect on Pft. The originality of this idea promotes the continuity of SMEs towards a holistic cycle. Practical implications for SMEs in the wood processing industry in both places are able to encourage flexible strategies in business productivity by increasing HR quality, capital, market share and labor costs in a sustainable manner.
Co-Authors Ade Irawan Ahmad Bustomi Ahmad Fauzi Ahmad Hisam Bintoro Akbar Nurcahyo Angga Pradana Angga Pratama Putra Anggeta Purnama Ani Nour Azizah Ariana Yunita ARIF HIDAYAT Arvita Rachmawaty Aulia Rahma Annisa Birgitta Sekar Winda Cipta Aditya Rahman Dheo Artha Elza Fauziah Shihab Evita Dwi Lestari Fadhilah Nur S Farah Mardiana Ghini Kuntala devi Heri Atmojo Heri Sutardi Herminarto Nugroho Intan, Amalia Juliana Monika Kevin Daffa Fadlurrohman Koyimatu, Muhamad Lutviatun Nikmah M. Yusuf Mardliyana Ifadah Mochamad Daffa Sangaji Muhammad Dzaky Normansyah Muhammad Herdian Syah Muhammad Nur Amin Muhammad Qubaisy Andiyantama Muhammad Tuni Subayu Muharik Muharik Mulyadin R.Intan Medya Ratna Pury Satria Dewo Shelvy Intan Soraya Susanty, Meredita Syifaul Fuada Tasmi Tasmi Teguh Aryo Nugroho Trio Adiono Wahyu Kunto Wibowo Yohanes Kuleh Yulian Aska