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Erwin Setiawan
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KUALITAS PELAYANAN DI RESTAURANT HOTEL GRAND SAVERO BOGOR Erwin Setiawan; Kevin Daffa Fadlurrohman
Jurnal Cakrawala Ilmiah Vol. 3 No. 5: Januari 2024
Publisher : Bajang Institute

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Abstract

In this study, the focus on the restaurant is one of the outlets in the FB Hotel Grand Savero Bogor department which focuses on food and beverage services, both for guests who stay at the hotel or guests who come from outside and do not stay at the hotel. Service quality is a commitment and responsibility of management and all employees of Lotus Restaurant Hotel Grand Savero Bogor. The effort that can be made to provide services is to know and understand how the actual needs and expectations of these consumers are. Lotus Restaurant Hotel Grand Savero Bogor is one of the choices for culinary lovers in Bogor City. Tasting food at the hotel's restaurant is one of the fun activities to do, because the menu served is classy dishes, each of which has its own characteristics. This study uses a Likert scale by distributing questionnaires. Keywords: Quality of Service, Tangibles (physical evidence), Empathy (concern), Reability (reliability), Responsiveness (responsiveness), Assurance (Guarantee). F&B Department. Restaurant
Co-Authors Ade Irawan Ahmad Bustomi Ahmad Fauzi Ahmad Hisam Bintoro Akbar Nurcahyo Angga Pradana Angga Pratama Putra Anggeta Purnama Ani Nour Azizah Ariana Yunita ARIF HIDAYAT Aulia Rahma Annisa Birgitta Sekar Winda Cipta Aditya Rahman Dheo Artha Elza Fauziah Shihab Evita Dwi Lestari Fadhilah Nur S Farah Mardiana Ghini Kuntala devi Heri Atmojo Heri Sutardi Herminarto Nugroho Intan, Amalia Juliana Monika Kevin Daffa Fadlurrohman Lutviatun Nikmah M. Yusuf Mardliyana Ifadah Meredita Susanty Mochamad Daffa Sangaji Muhamad Koyimatu Muhammad Dzaky Normansyah Muhammad Herdian Syah Muhammad Nur Amin Muhammad Qubaisy Andiyantama Muhammad Tuni Subayu Muharik Muharik Mulyadin R.Intan Medya Ratna Pury Satria Dewo Shelvy Intan Soraya Syifaul Fuada Tasmi Tasmi Teguh Aryo Nugroho Trio Adiono Trio Adiono Wahyu Kunto Wibowo Yulian Aska