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All Journal IPTEK Journal of Proceedings Series Jurnal Manajemen Bisnis Journal of Economics, Business, & Accountancy Ventura Journal of Business & Banking Assets : Jurnal Ekonomi, Manajemen dan Akuntansi JAM : Jurnal Aplikasi Manajemen MODUS-Jurnal Ekonomi dan Bisnis JURNAL MANAJEMEN MOTIVASI Jurnal Ekonomi dan Bisnis International Journal of Islamic Economics and Finance (IJIEF) Journal of Economic, Bussines and Accounting (COSTING) CARADDE: Jurnal Pengabdian Kepada Masyarakat Jurnal Inovasi Hasil Pengabdian Masyarakat (JIPEMAS) At-Tadbir : jurnal ilmiah manajemen Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal Business and Finance Journal Jurnal Bisnis dan Akuntansi Jurnal Riset Manajemen Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Program Magister Manajemen Kajian Bisnis STIE Widya Wiwaha Jurnal Ilmu Manajemen JURNAL EKSBIS Value: Jurnal Manajemen dan Akuntansi Jurnal Dakwah dan Komunikasi Indonesian Journal of Islamic Economics and Business Oikonomia: Jurnal Manajemen Jurnal Ekonomi Jurnal Pengabdian kepada Masyarakat Bina Darma Jurnal Manajemen dan Pemasaran Jasa Journal of Economics and Management Scienties Jurnal Ilmiah Administrasi Publik
Yudi Sutarso
Department Of Magister Management, STIE Perbanas Surabaya, Surabaya
Religion Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Library & Information Science Social Sciences Other

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Pengaruh Pengetahuan dan Reputasi terhadap Kepercayaan dan Intensi Berkurban di Masjid dengan Moderasi Religiusitas Oktafia, Vita; Sutarso, Yudi
Indonesian Journal of Islamic Economics and Business Vol. 9 No. 1 (2024): Indonesian Journal of Islamic Economics and Business
Publisher : Fakultas Ekonomi dan Bisnis Islam UIN STS Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30631/ijoieb.v9i1.2263

Abstract

This research analyze the trust and intention of the community to kurban at the mosque. This research uses a quantitative approach with a purposive sampling technique and uses the SEMPLS test. This study was conducted to determine the relationship between knowledge and reputation variables on trust and intensity of kurban in mosques with religiosity as a moderating variable. The data used is primary data in the form of a questionnaire with a population obtained from one hundred and one respondents who are Muslims. The results of this study show public knowledge and mosque reputation do not affect the intensity of people's kurban at the mosque. However, knowledge and reputation affect the increase in public trust in the mosque. And then religiosity as a moderating variable in this study does not affect the intensity of the community to kurban at the mosque.
What Drives Loyalty Among Male Online Banking Customers? Uncovering Dynamics of Protection Ability, Co-Creation, and Social Support Kurniawan, Nathasya Pramesthi Maheswari; Sutarso, Yudi
Oikonomia: Jurnal Manajemen Vol. 21 No. 1 (2025): Oikonomia: Jurnal Manajemen
Publisher : Fakultas Ekonomi dan Bisnis Universitas Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47313/oikonomia.v21i1.3940

Abstract

Tujuan Penelitian ini mengkaji mengenai pengaruh Kemampuan Perlindungan dan PKP (Perilaku Ko-Kreasi Perlindungan) yang di moderasi oleh Dukungan Sosial terhadap Loyalitas Nasabah Laki-Laki Online Banking. Metodologi Penelitian ini menggunakan data yang dikumpulkan dari 127 responden nasabah laki-laki yang terdaftar di empat bank terbesar yang ada di Indonesia yakni bank BCA, BRI, BNI, dan bank Mandiri yang berdomisili di Surabaya, Sidoarjo, Gresik, Lamongan, Bangkalan, Mojokerto, dan DKI Jakarta. Pada penelitian ini menggunakan tekhnik analisis statistik dalam melakukan uji hipotesis penelitian yang melalui WarpPLS 8.0 yaitu PLS-SEM (Partial Least Square). Temuan Hasil dari penelitian ini mengungkapkan bahwa penilaian Kemampuan Perlindungan secara signifikan dapat mempengaruhi PKP. Penilaian Kemampuan Perlindungan secara positif dan signifikan dapat mempengaruhi Loyalitas. Penilaian PKP tidak berpengaruh terhadap Loyalitas. Dan penilaian peran moderasi Dukungan Sosial tidak berpengaruh terhadap Kemampuan Perlindungan dan PKP. Saran Studi ini memberikan wawasan penting bagi manajemen perbankan untuk meningkatkan loyalitas nasabah melalui pengelolaan perlindungan dan penguatan dukungan sosial.
Pemanfaatan aplikasi computer based test untuk mengukur pencapaian siswa dalam pembelajaran sekolah islam Sutarso, Yudi; Laga, Sinarring Azi; Mukhlis, Iqbal Ramadhani; Suprianto, Gaguk; Pratama, Yudha Herlambang Cahya; Natasya, Alya Rizky; Maharani, Ganestiana Diah
Jurnal Inovasi Hasil Pengabdian Masyarakat (JIPEMAS) Vol 6 No 1 (2023)
Publisher : University of Islam Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33474/jipemas.v6i1.17644

Abstract

Penggunaan aplikasi ujian di MAN Kota Surabaya masih banyak menggunakan open source, sehingga tidak sesuai dengan kebutuhan. Aplikasi ujian eksiting masih terbatas fitur yang tersedia. Pengabdian masyarakat ini bertujuan mendukung sekolah mengadopsi penggunaan CBT (Computer Based Test) dalam pelaksanaan ujian.  Permasalahan yang diidentifikasi meliputi kelemahan perangkat lunak eksisting dan keterbatasan literasi guru terhadap penggunaannya. Metode pelaksanaan pengabdian masyarakat ini adalah Service Learning. Aktivitas terdiri dari survey dan pengembangan perangkat lunak CBT, pelatihan, dan pendampingan. Pelaksanaan survey awal mengidentifikasi kelemahan aplikasi eksisting yaitu menyangkut aspek efektivitas, dan fitur yang dibutuhkan tidak tersedia. Pengembangan CBT dilakukan dengan menambahkan kegunaan melalui penambahan fitur dan kemudahan. Pelatihan dan pendampingan dilakukan untuk meningkatkan penguasaan dan efektivitas penggunaan. Evaluasi yang dilakukan menunjukkan peningkatan pemahaman guru akan aplikasi, kemampuan pembuatan evaluasi, kepuasan dan efektivitas penggunaan aplikasi. Selain itu output yang lain juga terpenuhi, yaitu aplikasi CBT (UHW-CBT versi MAN), modul pelatihan, buku petunjuk penggunaan, hak kekayaan intelektual, dan publikasi. Program ini telah memberikan peningkatan adopsi CBT, yang hal ini bsa dilihat dari aspek ketersediaan software CBT, penggunaan, literasi, bentuk evaluasi dan rekap, dan perangkingan nilai. Rencana tindak lanjut dari program ini adalah pendampingan berkelanjutan sesuai kebutuhan mitra.
PENGARUH CITRA MEREK DAN HARGA TERHADAP NIAT BELI PRODUK PADA SUPERMARKET SYARIAH DENGAN MODERASI RELIGIUSITAS Dwi Nina Agustin, Diana; Sutarso, Yudi
Kajian Bisnis Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Vol 32 No 1 (2024): JURNAL KAJIAN BISNIS
Publisher : Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/jkb.v32i1.814

Abstract

This research was conducted with the aim of knowing the influence of brand image and price on product purchase intentions at 212 Mart with moderate religiosity. The research method used is a quantitative method with a non-probability sampling technique with a purposive sampling method to determine the research sample. This study involved consumers or customers at 212 Mart with a sample size of 130 respondents. Data analysis was carried out with WarpPLS. The results of this research show that 1) brand image has a positive effect on purchase intention; 2) price has a positive effect on purchase intention; 3) the moderating role of religiosity is not confirmed on the influence of brand image on purchase intention; 4) the moderating role of religiosity is not confirmed in terms of the influence of price on purchase intention. For practitioners, this study provides guidance on how to manage brand image and price to increase purchase intentions.
Understanding the attributes of digital wallet customers: Segmentation based on perceived risk during the Covid-19 pandemic Sutarso, Yudi; Sekarsari, Larasati Ayu; Hidayati, Ersa Annisatul; Andariksa, Hane; Putri, Meytita Zafira
Jurnal Ekonomi dan Bisnis Vol. 25 No. 2 (2022)
Publisher : Fakultas Ekonomika dan Bisnis Universitas Kristen Satya Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24914/jeb.v25i2.5676

Abstract

This research emphasizes the importance of digital wallet customer segmentation, mainly based on customer risk perceptions during the Covid-19 pandemic. The fundamental contribution of the study was to explain the concept of perceived risk in a digital wallet, also to confirm risk factors in digital wallets, and identify segments based on perceived risk factors. The respondents are 270 digital wallet users of OVO, Gopay, and Dana obtained in Surabaya, Indonesia, during the Covid-19 pandemic, which was taken using the purposive sampling technique. The multiple analysis data were carried out using factor analysis, cluster analysis, and difference test techniques. An essential finding of this study shows that perceived risk factors consist of security, financial, social, and operational risks. There are three segments based on the perceived risk: low-risk, medium-risk, and high-risk. Each segment has different characteristics and managerial implications.
PERAN KAMPANYE MEDIA SOSIAL, ISU LINGKUNGAN, DAN PERSEPSI EFEKTIVITAS KONSUMEN TERHADAP NIAT BELI PRODUK PENGGANTI KEMASAN SEKALI PAKAI Fania Rahmadina; Sutarso, Yudi
Modus Vol. 36 No. 1 (2024): Vol 36 No.1 (2024): MODUS
Publisher : Faculty of Business and Economics Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/modus.v36i1.8329

Abstract

This research aims to analyze the effect of social media marketing through campaigns by involving the role of product knowledge, green awareness, price consciousness, perceived consumer effectiveness, and attitudes on purchase intention of single-use packaging replacement products. The data for this research were obtained from a questionnaire with 137 respondents who use environmentally friendly products in Indonesia as a sample tested using purposive sampling technique. This research uses quantitative research with descriptive analysis techniques using the SPSS 25 program and statistical analysis using WarpPLS 7.0. The main findings of this research show that environmental concern has a significant influence that affects consumer purchase intention towards single-use packaging replacement products. Besides, product knowledge and price consciousness also have a significant role in influencing purchase intention for single-use packaging replacement products. Moreover, another finding of this research is that consumer attitudes and perceptions also have a major influence on purchase intention. The contribution of this research is expected to influence people to consider switching to a sustainable lifestyle by using single-use packaging replacement products.   Keywords: Social Media Campaigns; Green Product; Perceived Consumer Effectiveness.     Penelitian ini bertujuan untuk menganalisis pengaruh pemasaran media sosial melalui kampanye dengan melibatkan peran pengetahuan produk, kesadaran lingkungan, kesadaran harga, persepsi efektivitas konsumen, dan sikap terhadap niat beli produk pengganti kemasan sekali pakai. Data untuk penelitian ini diperoleh dari kuesioner dengan 137 responden yang menggunakan produk ramah lingkungan di Indonesia sebagai sampel yang diuji dengan teknik purposive sampling. Penelitian ini menggunakan jenis penelitian kuantitatif dengan teknik analisis deskriptif menggunakan program SPSS 25 dan analisis statistik menggunakan WarpPLS 7.0. Temuan utama dari penelitian ini menunjukkan bahwa kepedulian lingkungan memiliki pengaruh yang signifikan yang mempengaruhi niat beli konsumen terhadap produk pengganti kemasan sekali pakai. Selain itu, product knowledge dan price consciousness juga memiliki peran yang signifikan dalam mempengaruhi niat beli terhadap produk pengganti kemasan sekali pakai. Selain itu, temuan lain dari penelitian ini adalah sikap dan persepsi konsumen juga memiliki pengaruh besar terhadap niat beli. Kontribusi dari penelitian ini diharapkan dapat mempengaruhi masyarakat untuk mempertimbangkan beralih ke gaya hidup berkelanjutan dengan menggunakan produk pengganti kemasan sekali pakai.   Kata kunci: kampanye media sosial; produk ramah lingkungan; persepsi efektivitas konsumen.
The Role of Independent Value Creation, Value, and Trust on Banking Marketing Performance: Moderating Role of Gender Sutarso, Yudi; Setiawan, Djoko Budhi; Suminar, Bagus
Jurnal Manajemen Bisnis Vol. 14 No. 1: March 2023
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/mb.v14i1.15940

Abstract

Research aims: The paper aims to examine independent value creation (IVC) and its implication on value, trust, and marketing performance (satisfaction and loyalty) in the banking sector in Indonesia. The research model was developed from the existing literature to show the relationship between IVC and marketing performance.Design/Methodology/Approach: A survey design was used in this investigation, and the questionnaire collected study data. The data were analyzed from 385 respondents selected by purposive sampling and taken from bank customers. PLS-SEM analysis was used for hypothesis testing, and multi-group analysis was performed for moderating testing.Research findings: The findings demonstrated a strong positive link between IVC and marketing performance – satisfaction and loyalty. It was also found that learning value and trust partially mediated the relationship. Moreover, gender moderated the relationship between IVC and customer satisfaction and trust.Theoretical contribution/Originality: This study provides an academic contribution to explaining IVC and its role in value, trust, and marketing performance. The impact of IVC is further demonstrated by the role of gender moderation, which contributes to the Service-Dominant Logic (S-D Logic) literature by providing additional context.Practitioner/Policy implication: The study suggests that managers should pay attention to what customers do independently in value creation. They should also alter their perspective of the source of competitive advantage by shifting to customer activities in finding bank services. Furthermore, the impact of IVC on satisfaction and trust needs to consider the role of gender.Research limitation/Implication: The sampling technique limited the generalization of findings, and IVC measurement needs to be explored in future research.
Pengaruh Kepemimpinan Transformasional Dan Pelatihan & Pengembangan Terhadap Kinerja Pegawai Puskesmas Melalui Motivasi Kerja Kartikawati, Era; Sutarso, Yudi; Setia , Shinta
Jurnal Ilmiah Administrasi Publik Vol. 12 No. 1 (2026): Jurnal Ilmiah Administrasi Publik (JIAP)
Publisher : Badan Penerbitan Jurnal (BPJ) FIA-UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jiap.2026.012.01.1

Abstract

This study aims to analyze the influence of transformational leadership style and training & development on employee performance through work motivation among Puskesmas employees in Surabaya. The research employed a quantitative approach using Structural Equation Modeling (SEM) PLS with a sample of 135 respondents. Data were collected through questionnaires and analyzed using multiple linear regression. The results showed that transformational leadership (β = 0.360; t = 4.163) and training & development (β = 0.301; t = 4.065) had a significant positive effect on employee performance. Both also positively influenced work motivation, with coefficients of β = 0.533; t = 8.149 and β = 0.415; t = 5.937, respectively. Furthermore, work motivation significantly affected employee performance (β = 0.313; t = 2.889) and significantly mediated the relationship between transformational leadership (β = 0.167; t = 2.617) and training & development (β = 0.130; t = 2.587) with employee performance.
The Influence of Work Environment and Work Discipline on Employee Performance at Simokerto District Office Through Work Motivation as a Mediating Variable Sawitri, Elly; sutarso, Yudi
JURNAL MANAJEMEN MOTIVASI Vol 21 No 2 (2025): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v21i2.8129

Abstract

This study analyzes the effect of work environment and work discipline on employee performance at Simokerto District Office with work motivation as a mediating variable. Using a quantitative approach with SEM-PLS on 113 respondents, results reveal that work environment and discipline significantly influence motivation and performance. Motivation also significantly mediates these effects. The study highlights the need for improving workplace conditions and discipline to enhance performance. Implications suggest local government should prioritize creating a supportive environment and enforcing clear discipline policies to strengthen employee motivation, thereby ensuring better service delivery and organizational effectiveness.
The Influence of Organizational Justice and Motivation on Organizational Commitment: The Mediating Role of Job Satisfaction Wahyuni, Ayu Putri; Sutarso, Yudi
JURNAL MANAJEMEN MOTIVASI Vol 21 No 2 (2025): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v21i2.8319

Abstract

This study analyzes the influence of organizational justice and motivation on organizational commitment with job satisfaction as a mediating variable among employees of Koperasi As-Sakinah Surabaya. A quantitative explanatory method was used involving 142 respondents, analyzed using Partial Least Square (PLS). The results show that both organizational justice and motivation significantly affect job satisfaction. Motivation directly influences organizational commitment, while organizational justice has an indirect effect through job satisfaction. These findings highlight the importance of organizational justice and motivation in fostering employee commitment.
Co-Authors Adinda Ridhia A.N Ainun Ainiyah Alfiah Indasah Amorita Azizah Alpha Andariksa, Hane Andik Setiawan Anggraeni Anggraeni Anggriatama, Dendi Vio Arif Z. Djuned Bagus Suminar Bagus Suminar Basuki Rachmat Basuki Rahmat delonix, yudha Dimas Haidar Kusumajaya Dimas Panji Satrio Djoko Budhi Setiawan Djoko Budi Setyawan Dwi Nina Agustin, Diana Edi Susanto Eko Nurmianto Fahmia Nur Fauziah Fania Rahmadina Fania Rahmadina Ferdiansyah Hari Saputra Figo Alimbel Fikri Nurfauzan Nurmianto Firdaus, Fika Fahmi Fuad, Maf Tuhul Hartoyo, Yulia Nuraeny Hidayati, Ersa Annisatul Himalia, Ika Hiqmah, Faizatul Ida Bagus Made Khrisna Dharma Laksana Ilfitiah, Aniek Maschudah Infanta Fazaaqbil Ridanti Iqbal Ramadhani Mukhlis Kartikawati, Era Khalisha Rizky Bani Rachmad Kurniawan, Nathasya Pramesthi Maheswari Kusuma Ningtyas, Adisty Lavenia, Windi Mega Linda Purnama Sari, Linda Purnama Linda Purnamasari M. Anang Karyawan Magalhaes, Cancio Andhika Irawan Maharani, Ganestiana Diah Martha, Laila Saleh Maytita Zafira Putri Mohammad Zildan Faturrohman Muhammad Al Hafidz Muhammad Ilham Mandrata Nasution, Zubaidah Natasya, Alya Rizky Oktafia, Vita Priyatama Febrian Nurachman Putri, Meytita Zafira Putri, Nazhira Zattira Melati Risky Amalia Hanum Rr. Iramani Sawitri, Elly Sekarsari, Larasati Ayu Setia, Shinta Setiawan, Djoko Budhi Shinta setia Sinarring Azi Laga Sungkana, Bachtiar Eka Kaca Suprianto, Gaguk Taufik Fajar Hidayatullah Wahyuni, Ayu Putri Wiwik Lestari Yuana, Irkhamnah Aisyah Yudha Herlambang Cahya Pratama