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All Journal Jurnal Ilmiah Kursor Proceeding International Conference on Information Technology and Business Jurnal Sistem Informasi dan Bisnis Cerdas Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi bit-Tech Jifosi TIN: TERAPAN INFORMATIKA NUSANTARA Nusantara Science and Technology Proceedings Bulletin of Computer Science Research Jurnal Teknologi dan Manajemen International Journal Of Computer, Network Security and Information System (IJCONSIST) Jurnal Informatika Teknologi dan Sains (Jinteks) JIKTI : Jurnal Ilmiah Komputer Terapan dan Informasi Mestaka: Jurnal Pengabdian Kepada Masyarakat Prosiding Seminar Nasional Teknologi Informasi dan Bisnis Nusantara Journal of Computers and its Applications
Nugroho, Budi
Department Of Informatics Engineering, Faculty Of Computer Science, Universitas Pembangunan Nasional “Veteran” Surabaya, East Java
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Penerapan Chatbot Assistant Berbasis Kecerdasan Buatan untuk Mendukung Transformasi Digital pada Mitra Usaha Agribisnis: TelurKita Angga Lisdiyanto; Agussalim Agussalim; Ani Dijah Rahajoe; Rizky Parlika; Budi Nugroho; Taufikurrahman Taufikurrahman; Rangga Laksana Aryananda; Addien Haniefardy; Dina Zatusiva Haq; Yerezqy Bagus; Vinza Hedi Satria; Yoga Ari Tofan
Mestaka: Jurnal Pengabdian Kepada Masyarakat Vol. 5 No. 5 (2026): Oktober 2026
Publisher : Pakis Journal Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58184/mestaka.v5i5.1209

Abstract

Many micro, small, and medium businesses (UMKM) believe that using information technology needs a lot of money, a long build time, and a special information technology team. This belief often slows down their digital change. This community service activity aimed to help the partner understand how to use information technology to support digital change. It focused on a chatbot assistant based on artificial intelligence, because this tool is cheap and fast to set up. The activity took place at the office of PT Assasta Sampoerna Indonesia (TelurKita) in Ngasem, Kediri Regency. The partner's leaders and staff joined it. The method had five steps: studying what the partner needed, preparing the material, explaining the main ideas, showing how the system works, and holding a guided talk that linked the partner's work needs with the technology. The material showed that going digital means joining people, process, data, and technology. It also introduced a chatbot design that uses standard operating procedure documents as its knowledge base. The system takes the text out, cuts it into small parts, and sends it to an API (Application Programming Interface) of an LLM (Large Language Model). The team measured the result in a descriptive and qualitative way, by watching the participants and studying their questions. The result shows that the participants understood more. They could point out work steps that a machine can do, and their view about the cost and difficulty of this technology changed.
Co-Authors Addien Haniefardy Agussalim Agussalim Akbar, Fawwaz Ali Andri Istifariyanto Angga Lisdiyanto Anggraini Puspita Sari Ani Dijah Rahajoe Annisa Dwi Puspitarini annisaa sri indrawanti annisaa sri indrawanti Anny Yuniarti Basuki Rahmat Caritta Elizabeth Chrystya Aji Putra Dina Zatusiva Haq Eka Maurita Maurita Eva Y Puspaningrum Eva Y Puspaningrum Eva Yulia Puspaningrum Fetty Tri Anggraeni Firza Prima A Gilang Rahmadhan Armijantoro Henni Endah Wahanani Intan Yuniar Purbasari Mandyartha, Eka Prakarsa Maulana, Hendra Mohammad Idhom Muhammad Muharrom Al Haromainy Nassrullah, Ahmad Adi Parlika, Rizky Radical Rakhman Wahid Raka Adjie Kurniawan Rangga Laksana Aryananda Retno Mumpuni Ridho Fajar Fahturohman Rino Zakharia Rizki Parlika Salsa Pramudhita Agustiardani Shella Christanti Siti Sri Wahyuni Sugiarto, Sugiarto Syahrul Munir Taufikurrahman Taufikurrahman Vinza Hedi Satria Wahyu S.J. Saputra Wariyanti Nugroho Putri Yerezqy Bagus Yisti Vita Via Yisti Vita Via Yoga Ari Tofan