Articles
<![CDATA[Kredibilitas Customer Service dan Citra Perusahaan ]]>
<![CDATA[Negoro, Sherly Hindra]]>
<![CDATA[ Jurnal Ilmu Komunikasi Vol 11, No 2 (2014) ]]>
Publisher : <![CDATA[Jurnal Ilmu Komunikasi ]]>
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<![CDATA[Abstract: This study aims to analyse the relationship between credibility of customer service and corporate image by using explanatory with quantitative approach as the method. The total number of participants was 100. They are customers who have complaint or critique to the customer service about their service or other issues. It is found that there is a strong correlation between customer service and corporate image (r=0,743 or 74,3%). Sex, age, and education are the factors that determine this correlation.Abstrak: Penelitian ini menganalisis korelasi antara kredibilitas customer service dan citra perusahaan. Tipe penelitian ini adalah eksplanatori dengan pendekatan kuantitatif. Total responden berjumlah 100 orang dan berasal dari pelanggan yang pernah memberikan kritik atau keluhan pada customer service mengenai pelayanan atau isu lainnya. Dari hasil analisis terlihat adanya hubungan yang kuat antara customer service dan citra perusahaan (r=0,743 or 74,3%). Jenis kelamin, usia, dan tingkat pendidikan adalah faktor-faktor yang menentukan kuat tidaknya korelasi tersebut.]]>
<![CDATA[Kredibilitas Customer Service dan Citra Perusahaan ]]>
<![CDATA[Negoro, Sherly Hindra]]>
<![CDATA[ Jurnal ILMU KOMUNIKASI Vol 11, No 2 (2014) ]]>
Publisher : <![CDATA[FISIP Universitas Atma Jaya Yogyakarta ]]>
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DOI: 10.24002/jik.v11i2.419
<![CDATA[Abstract: This study aims to analyse the relationship between credibility of customer service and corporate image by using explanatory with quantitative approach as the method. The total number of participants was 100. They are customers who have complaint or critique to the customer service about their service or other issues. It is found that there is a strong correlation between customer service and corporate image (r=0,743 or 74,3%). Sex, age, and education are the factors that determine this correlation.Abstrak: Penelitian ini menganalisis korelasi antara kredibilitas customer service dan citra perusahaan. Tipe penelitian ini adalah eksplanatori dengan pendekatan kuantitatif. Total responden berjumlah 100 orang dan berasal dari pelanggan yang pernah memberikan kritik atau keluhan pada customer service mengenai pelayanan atau isu lainnya. Dari hasil analisis terlihat adanya hubungan yang kuat antara customer service dan citra perusahaan (r=0,743 or 74,3%). Jenis kelamin, usia, dan tingkat pendidikan adalah faktor-faktor yang menentukan kuat tidaknya korelasi tersebut.]]>
<![CDATA[Public relations and tourism: finding public relations’ role in communicating tourist destination ]]>
<![CDATA[Santoso, Nobertus Ribut]]>;
<![CDATA[Negoro, Sherly Hindra]]>
<![CDATA[ Jurnal Studi Komunikasi Vol 3, No 2 (2019) ]]>
Publisher : <![CDATA[Faculty of Communications Science, Dr. Soetomo University ]]>
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DOI: 10.25139/jsk.v3i2.1532
<![CDATA[Public relations plays essential roles in communicating and building image of tourist destinations in order to attract a significant number of tourists. Starting from this consideration, this research investigates the role of hotel public relations practitioners in communicating Yogyakarta as the tourist destination. The growth of tourists arriving in Yogyakarta cannot be separated from the role of hotel public relations practitioners in communicating Yogyakarta as the great place to visit. This research employed descriptive qualitative approach. The data was gathered by conducting interviews with three hotel public relations practitioners in Yogyakarta who have experienced in this field at least one year. Based on activities they did to communicate Yogyakarta as the tourist destination, it can be categorised that hotel public relations practitioners in Yogyakarta play communication technician role by using the beautiful and unique cultures and landmarks as backgrounds to communicate their hotels to tourists, using both conventional and new media to strengthen the image of Yogyakarta.]]>
<![CDATA[Pembentukan Sikap Oleh Perokok Remaja Melalui Peringatan Bahaya Merokok Pada Kemasan Rokok ]]>
<![CDATA[Negoro, Sherly Hindra]]>
<![CDATA[ Interaksi: Jurnal Ilmu Komunikasi Vol 5, No 2 (2016): July 2016 ]]>
Publisher : <![CDATA[Master of Communication Science Program, Faculty of Social and Political Science, Diponego ]]>
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DOI: 10.14710/interaksi.5.2.112-122
<![CDATA[Abstract:Indonesian Government announced to the cigarette industrial to showed pictorical warning on cigarette packs. The goal was to reduce amount of Indonesian smoker. This research was conducted at Yogyakarta among of smoker adolescents (200 samples). Hypothesis test was formed by using software PLS (Partial Least Square) and t-test with software SPSS. Their behavior was on action stage of behavior steps was to reduce smoking frequently.. Based on research we got conclusion that there are significant influence between knowledge and risk perception with attitude and behavior as intervening variable. Although, cognitive dissonance theory couldn’t enough explain with altogether.Keywords: knowledge, risk perception, behavior, attitude]]>
<![CDATA[Public relations and tourism: finding public relations’ role in communicating tourist destination ]]>
<![CDATA[Santoso, Nobertus Ribut]]>;
<![CDATA[Negoro, Sherly Hindra]]>
<![CDATA[ Jurnal Studi Komunikasi Vol. 3 No. 2 (2019) ]]>
Publisher : <![CDATA[Faculty of Communications Science, Dr. Soetomo University ]]>
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DOI: 10.25139/jsk.v3i2.1532
<![CDATA[Public relations plays essential roles in communicating and building image of tourist destinations in order to attract a significant number of tourists. Starting from this consideration, this research investigates the role of hotel public relations practitioners in communicating Yogyakarta as the tourist destination. The growth of tourists arriving in Yogyakarta cannot be separated from the role of hotel public relations practitioners in communicating Yogyakarta as the great place to visit. This research employed descriptive qualitative approach. The data was gathered by conducting interviews with three hotel public relations practitioners in Yogyakarta who have experienced in this field at least one year. Based on activities they did to communicate Yogyakarta as the tourist destination, it can be categorised that hotel public relations practitioners in Yogyakarta play communication technician role by using the beautiful and unique cultures and landmarks as backgrounds to communicate their hotels to tourists, using both conventional and new media to strengthen the image of Yogyakarta.]]>
<![CDATA[Kredibilitas Customer Service dan Citra Perusahaan ]]>
<![CDATA[Sherly Hindra Negoro]]>
<![CDATA[ Jurnal ILMU KOMUNIKASI Vol. 11 No. 2 (2014) ]]>
Publisher : <![CDATA[FISIP Universitas Atma Jaya Yogyakarta ]]>
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Full PDF (543.683 KB)
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DOI: 10.24002/jik.v11i2.419
<![CDATA[Abstract: This study aims to analyse the relationship between credibility of customer service and corporate image by using explanatory with quantitative approach as the method. The total number of participants was 100. They are customers who have complaint or critique to the customer service about their service or other issues. It is found that there is a strong correlation between customer service and corporate image (r=0,743 or 74,3%). Sex, age, and education are the factors that determine this correlation.Abstrak: Penelitian ini menganalisis korelasi antara kredibilitas customer service dan citra perusahaan. Tipe penelitian ini adalah eksplanatori dengan pendekatan kuantitatif. Total responden berjumlah 100 orang dan berasal dari pelanggan yang pernah memberikan kritik atau keluhan pada customer service mengenai pelayanan atau isu lainnya. Dari hasil analisis terlihat adanya hubungan yang kuat antara customer service dan citra perusahaan (r=0,743 or 74,3%). Jenis kelamin, usia, dan tingkat pendidikan adalah faktor-faktor yang menentukan kuat tidaknya korelasi tersebut.]]>
<![CDATA[Penggunaan Media Komunikasi Organisasi di Yayasan Sayap Ibu Daerah Istimewa Yogyakarta dan Kopilimo Café & Homestay ]]>
<![CDATA[Negoro, Sherly Hindra]]>;
<![CDATA[Sri Rejeki, MC Ninik]]>
<![CDATA[ Jurnal Atma Inovasia Vol. 2 No. 1 (2022) ]]>
Publisher : <![CDATA[Lembaga Penelitian dan Pengabdian pada Masyarakat ]]>
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DOI: 10.24002/jai.v2i1.5305
<![CDATA[Sebuah organisasi penting untuk memahami komunikasi organisasi. Dengan pemahaman yang baik dari para aktor pengelola organisasi, maka akan tercapai praktek komunikasi organisasi yang berkualitas. Salah satu praktek komunikasi organisasi adalah penggunaan media komunikasi organisasi. Yayasan Sayap Ibu DIY (YSI) dan Kopilimo Café & Homestay belum memiliki panduan penggunaan media komunikasi organisasi. Permasalahannya adalah tidak terdistribusikannya informasi yang penting dan bermanfaat, lemahnya pemahaman akan konsep komunikasi organisasi, dan lemahnya fungsi koordinasi. Pengabdian kepada masyarakat ini bertujuan untuk memberikan pendampingan bagi YSI dan Kopilimo Café & Homestay dalam menyusun panduan penggunaan media komunikasi organisasi.Landasan teoritik yang digunakan dalam penyusunan panduan adalah komunikasi organisasi, mencakup konsep komunikasi organisasi dan media komunikasi organisasi, serta pemanfataannya. Metode pelaksanaan pendampingan berupa ceramah, diskusi, dan workshop.Target pendampingan sebanyak tujuh kali pertemuan dengan luaran pengabdian berupa panduan penggunaan media komunikasi organisasi. Panduan memuat jenis media, konsep, dan tata cara penggunaan, serta petunjuk teknis dalam menggunakan setiap jenis media. Kesimpulan dari kegiatan pengabdian kepada masyarakat ini adalah bahwa efektifitas komunikasi organisasi harus ditunjang oleh tersedianya panduan penggunaan media komunikasi organisasi yang terrencana. Untuk itu diperlukan pendampingan dari tim pengabdi yang memiliki kompetensi di bidang komunikasi organisasi. ]]>
<![CDATA[Building Resilient Ex-Migrant Families in Resapombo Village, Blitar ]]>
<![CDATA[Santoso, Nobertus Ribut]]>;
<![CDATA[Astuti, R.A. Vita N.P.]]>;
<![CDATA[Pawana, Sekhar Candra]]>;
<![CDATA[Negoro, Sherly Hindra]]>;
<![CDATA[Pratama, Brahma Putra]]>;
<![CDATA[Aryoputro, Felix Bimo]]>
<![CDATA[ Jurnal Atma Inovasia Vol. 5 No. 3 (2025) ]]>
Publisher : <![CDATA[Lembaga Penelitian dan Pengabdian pada Masyarakat ]]>
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DOI: 10.24002/jai.v5i3.11096
<![CDATA[Family relationship changes occur due to economic and social disruption. The community service aims to empower ex-migrant families in Resapombo Village, Blitar. Resilient families are characterized by strong family bonds, harmonious relationships, and effective communication patterns. Meanwhile, the ex-migrant families have experienced long separations, difficult communication, and financial problems that eventually influenced the family harmony, that included the husband, wife and children, and economic stability. Programs implemented were a family harmony workshop on communication and resilience, a school seminar at SMKN 1 Doko on sexuality and reproduction, and training for cadres. The result of the workshops was creating a cadre team of eleven people by selecting and guiding candidates to assist families in conflict resolution and support. The seminar at school was such a success that the next programs were organized in the future.]]>
<![CDATA[Penggunaan Media Komunikasi Organisasi di Yayasan Sayap Ibu Daerah Istimewa Yogyakarta dan Kopilimo Café & Homestay ]]>
<![CDATA[Negoro, Sherly Hindra]]>;
<![CDATA[Sri Rejeki, MC Ninik]]>
<![CDATA[ Jurnal Atma Inovasia Vol. 2 No. 1 (2022) ]]>
Publisher : <![CDATA[Lembaga Penelitian dan Pengabdian pada Masyarakat ]]>
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DOI: 10.24002/jai.v2i1.5305
<![CDATA[Sebuah organisasi penting untuk memahami komunikasi organisasi. Dengan pemahaman yang baik dari para aktor pengelola organisasi, maka akan tercapai praktek komunikasi organisasi yang berkualitas. Salah satu praktek komunikasi organisasi adalah penggunaan media komunikasi organisasi. Yayasan Sayap Ibu DIY (YSI) dan Kopilimo Café & Homestay belum memiliki panduan penggunaan media komunikasi organisasi. Permasalahannya adalah tidak terdistribusikannya informasi yang penting dan bermanfaat, lemahnya pemahaman akan konsep komunikasi organisasi, dan lemahnya fungsi koordinasi. Pengabdian kepada masyarakat ini bertujuan untuk memberikan pendampingan bagi YSI dan Kopilimo Café & Homestay dalam menyusun panduan penggunaan media komunikasi organisasi.Landasan teoritik yang digunakan dalam penyusunan panduan adalah komunikasi organisasi, mencakup konsep komunikasi organisasi dan media komunikasi organisasi, serta pemanfataannya. Metode pelaksanaan pendampingan berupa ceramah, diskusi, dan workshop.Target pendampingan sebanyak tujuh kali pertemuan dengan luaran pengabdian berupa panduan penggunaan media komunikasi organisasi. Panduan memuat jenis media, konsep, dan tata cara penggunaan, serta petunjuk teknis dalam menggunakan setiap jenis media. Kesimpulan dari kegiatan pengabdian kepada masyarakat ini adalah bahwa efektifitas komunikasi organisasi harus ditunjang oleh tersedianya panduan penggunaan media komunikasi organisasi yang terrencana. Untuk itu diperlukan pendampingan dari tim pengabdi yang memiliki kompetensi di bidang komunikasi organisasi. ]]>
<![CDATA[Building Resilient Ex-Migrant Families in Resapombo Village, Blitar ]]>
<![CDATA[Santoso, Nobertus Ribut]]>;
<![CDATA[Astuti, R.A. Vita N.P.]]>;
<![CDATA[Pawana, Sekhar Candra]]>;
<![CDATA[Negoro, Sherly Hindra]]>;
<![CDATA[Pratama, Brahma Putra]]>;
<![CDATA[Aryoputro, Felix Bimo]]>
<![CDATA[ Jurnal Atma Inovasia Vol. 5 No. 3 (2025) ]]>
Publisher : <![CDATA[Lembaga Penelitian dan Pengabdian pada Masyarakat ]]>
Show Abstract
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Original Source
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DOI: 10.24002/jai.v5i3.11096
<![CDATA[Family relationship changes occur due to economic and social disruption. The community service aims to empower ex-migrant families in Resapombo Village, Blitar. Resilient families are characterized by strong family bonds, harmonious relationships, and effective communication patterns. Meanwhile, the ex-migrant families have experienced long separations, difficult communication, and financial problems that eventually influenced the family harmony, that included the husband, wife and children, and economic stability. Programs implemented were a family harmony workshop on communication and resilience, a school seminar at SMKN 1 Doko on sexuality and reproduction, and training for cadres. The result of the workshops was creating a cadre team of eleven people by selecting and guiding candidates to assist families in conflict resolution and support. The seminar at school was such a success that the next programs were organized in the future.]]>
