Desak Putu Eka Nilakusmawati
Mathematics Department, Faculty Of Mathematics And Natural Sciences, Udayana University

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Journal : Cakrawala Pendidikan

FAKTOR-FAKTOR PENENTU KEPUASAN MAHASISWA TERHADAP PELAYANAN FAKULTAS SEBAGAI LEMBAGA PENDIDIKAN (Studi Kasus di FMIPA, Universitas Udayana) I Gusti Ayu Made Srinadi & Desak Putu Eka Nilakusmawati
Jurnal Cakrawala Pendidikan No 3 (2008): Cakrawala Pendidikan, November 2008, Th. XXVII, No. 3
Publisher : LPMPP Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (163.481 KB) | DOI: 10.21831/cp.v3i3.322

Abstract

AbstractThe success of a faculty as a work unit in a university is determined by thequality of the given services than can be measured by the satisfaction of thestudents as its customers. The measurement of the service quality is an importantelement to provide better, more efficient and more effective services. This studyaims to investigate: (1) determinant factors of the students satisfaction of theservices in FMIPA Universitas Udayana; and (2) the dominant factor and itscharacteristics. The data were collected through a questionnaire administered to160 students of FMIPA Universitas Udayana to investigate their perceptions of thefacultys services. The data were analyzed using the descriptive technique and theconfirmatory factor analysis. The results show that, by percentage, no indicator isin the very good category, only one indicator is in the good category, 9 indicatorsare in the fairly good category, and 14 indicators are in the poor category. Theresults indicate that the facultys service quality needs improving. The results of thefactor analysis show that five determinant factors of the students satisfactioninclude tangibles, reliability, responsiveness, assurance, and empathy. By thepriority scale, the reliability factor should be improved first because it is dominantin determining the students satisfaction. Quality indicators constituting thereliability factor include (1) staffs/employees professionalism; (2) employeessociability; (3) comfortable services; (4) staffs politeness; (5) clarity of theinformation given by the staff; and (6) accuracy of the grades in grade cards.Keywords: quality of service, descriptive technique, confirmatory factor analysis,reliability
MENGENAI INTERNET SEBAGAI SALAH SATU SUMBER REFERENSI DALAM PENYUSUNAN KARYA TULIS ILMIAH Desak Putu Eka Nilakusmawati
Jurnal Cakrawala Pendidikan No 2 (2010): Cakrawala Pendidikan, Juni 2010, Th. XXIX, No. 2
Publisher : LPMPP Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21831/cp.v2i2.336

Abstract

Abstract: A Study on Teachers Knowledge of the Internet as a Reference Sourcefor Scientific Papers. This study aims to investigate the prior knowledge of theteachers of SMPN 3 Tabanan, Tabanan Regency, concerning the internet as one ofthe reference sources for scientific papers and to analyze the effectiveness of trainingin the improvement of their knowledge of ways to search references through theinternet. This study was a pre-experimental study employing the pretest andposttest group design. The data were collected using a pretest and a posttest.Training was conducted on ways to search references for scientific papers,employing presentation and demonstration. The research hypothesis was testedusing a paired sample t-test. The results of the analysis show a t-test value of 14.258(p .01), indicating that the training is effective to improve the participantsknowledge of ways to search references for scientific papers through the internet.Keywords: teachers knowledge, the internet, reference sources