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Journal : CoMPHI Journal : Community Medicine and Public Health of Indonesia Journal

Analisis Tingkat Kepuasan Pasien Rawat Inap BPJS Terhadap Mutu Pelayanan Kesehatan Pada Rumah Sakit Tipe C Viva Maiga Mahliafa Noor; Feny Tunjungsari; Hawin Nurdiana; Muchammad Arif Fanani
CoMPHI Journal: Community Medicine and Public Health of Indonesia Journal Vol. 3 No. 2 (2022): Oktober
Publisher : Perhimpunan Dokter Kedokteran Komunitas dan Kesehatan Masyarakat Indonesia (PDK3MI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37148/comphijournal.v3i2.100

Abstract

The quality of health services is the degree of perfection of health services in accordance with professional standards and service standards. The quality of health services can be measured by five quality dimensions, namely reliability, assurance, tangible, empathy, responsiveness. The ultimate goal of the quality of health services is the creation of patient satisfaction. This study aims to determine the relationship between the quality of health services and the satisfaction of inpatients class III JKN participants at Prof. Dr. Soekandar Hospital at Mojosari. The research design is analytical observational with a cross sectional approach. The sample is 201 inpatients. Hypothesis testing using Kendall's tau test. Based on the results of the analysis, it was found that p = 0.000 which stated that there was a relationship between the quality of health services and the satisfaction of class III inpatients of JKN participants. This shows that the quality of health services greatly affects the satisfaction of inpatients. If the quality of health services provided is good, the patient will feel satisfied. The study concluded that there was a relationship between the quality of health services and the level of satisfaction of inpatients. Good service quality will result in a high level of satisfaction.
Dampak Akibat Implementasi Program JKN Terhadap Biaya Kesehatan di Fasilitas Kesehatan Tingkat Lanjutan Annisa Nurul Arofah; Viva Maiga Mahliafa Noor; Febri Endra Budi Setyawan; Dafa Azmi Syauqi Shihab
CoMPHI Journal: Community Medicine and Public Health of Indonesia Journal Vol. 3 No. 2 (2022): Oktober
Publisher : Perhimpunan Dokter Kedokteran Komunitas dan Kesehatan Masyarakat Indonesia (PDK3MI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37148/comphijournal.v3i2.104

Abstract

The current implementation of JKN brings major changes in the health care and financing system, especially in hospitals. The payment system in hospitals has changed, which previously used a fee-for-service system, was changed to a prospective payment system using the INA-CBGs rate and BPJS Kesehatan was appointed as the implementing institution for the program. The INA-CBG's payment system was chosen because it is possible to control health costs, encourage quality services according to standards, limit unnecessary or excessive health services and encourage providers to carry out cost containment. This study aims to determine the impact of the implementation of the JKN program on health costs in FKTL. This research is a literature review (narrative review) by conductinga literature review of 12 journals. Journals were obtained from Google Scholar and PubMed searches with the keywords Impact of JKN on Healthcare Costs in FKTL OR Hospitals which were selected with the criteria of national and international journals with good reputation and indexed by SINTA and SCOPUS which were published no later than 2016. the purpose of this study and passed the selection. The results of the analysis show that the impact of JKN, especially on health costs, has an effect on the pattern ofJKN utilization by the community, patient satisfaction, hospital efficiency, Gross Profit Margin and Net Profit Margin of hospitals, and has an effect on hospital income. It can be concluded that there has been an influence on FKTL since the JKN era entered Indonesia.