Garuda - Garba Rujukan Digital

Menciptakan Tujuan Pembangunan Berkelanjutan (SDGs) Melalui Value Co-Creation Dalam Akuakultur Darat Di Indonesia Triani , Rini; Novani, Santi
TheJournalish: Social and Government Vol. 4 No. 5 (2023): Special Issue
Publisher : CV The Journal Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55314/tsg.v4i5.618

Akuakultur adalah salah satu sektor dengan pertumbuhan tercepat dalam produksi pangan global, namun pola unik terbentuk karena kemajuan teknologi. Seluruh aktivitas rantai pasok utama terdampak, mulai dari produksi akuakultur hingga pemasaran ritel. Penerapan teknologi digital juga menghasilkan interaksi baru antar pemangku kepentingan (stakeholder) atau disebut juga value co- creation. Fokus utama penelitian ini adalah untuk mengeksplorasi bagaimana integrasi sumber daya dan pengetahuan dalam ekosistem akuakultur dapat berkontribusi terhadap pencapaian Tujuan Pembangunan Berkelanjutan (SDGs). “eFishery” sebuah start-up Indonesia yang mengembangkan teknologi digital untuk meningkatkan akuakultur darat, menjadi objek pada penelitian ini. Metode kualitatif digunakan untuk mengumpulkan data yang sangat bernilai di Kasef (Kampung Super Ekosistem eFishery) yang berlokasi di Garut, Jawa Barat. Temuan-temuan studi ini mempunyai potensi untuk mengungkap instrumen strategis yang secara efektif berguna untuk mengelola penciptaan nilai bersama (value co-creation) antara beberapa stakeholder dalam industri akuakultur darat. Selain itu, penelitian ini bertujuan untuk memperluas pemahaman para praktisi dan akademisi tentang pentingnya teknologi digital dalam praktik akuakultur berkelanjutan.

UNCOVERING THE RELATIONSHIP BETWEEN 7 STRESS FACTORS OF SV-NBJSQ INDONESIAN VERSION AND JOB STRESS ON EMPLOYEE IN GREATER JAKARTA & BANDUNG Rabbani, Ghazali Akmal; Novani, Santi
International Journal of Social Service and Research Vol. 4 No. 9 (2024): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v4i9.933

This study investigates the relationship between seven stress factors identified by the Short Version-New Brief Job Stress Questionnaire (SV-NBJSQ) Indonesian version and overall job stress among employees in Greater Jakarta and Bandung. The research design is structured to systematically gather, analyze, and interpret data to address the study's research questions, which aim to identify significant stress factors and develop an objective model for calculating and categorizing stress levels. The data analysis involved two main components: calculating the Stress Index and classifying stress levels, followed by analyzing the structural relationships between the seven factors and job stress using Structural Equation Modeling-Partial Least Squares (SEM-PLS). The research found that depression symptoms are the most significant predictor of job stress, while physical reactions, anxiety symptoms, and fatigue symptoms also showed positive but lesser correlations. Moreover, the research validated the use of the SV-NSQ in Indonesia, providing a localized tool for assessing job stress.

Analytic Hierarchy Process Approach for Selecting Audit Team to Reduce Audit Report Lag Arafat, Yaumal; Novani, Santi
Ilomata International Journal of Management Vol. 6 No. 1 (2025): January 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v6i1.1454

Customs and Excise Audit is the authority held by the Directorate General of Customs and Excise (DGCE) in accordance with 125/PMK.04/2007 concerning Customs Audits. West Java's DGCE (one that has that function) has nine audit teams and aims to complete 42 audit reports in 2023. In mid-October 2023, this office received a non-regular audit assignment of seven auditees and had to select a team that could be assigned from a total of nine audit teams. The average audit completion time from 2017 to mid-2023 has always increased. Audits ideally finish within three months of assignment, as per Minister of Finance Regulation No. 125/PMK.04/2007, Article 12, paragraph (1). The author uses the Analytic Hierarchy Process (AHP) method in the decision-making process to determine seven audit teams with the smallest potential for audit report lag. Collaboration with experts and previous research results are also used to determine the criteria in the process. Notably, the identification of audit teams 1 and 5 as having the highest potential for audit report lag, based on criteria derived from expert collaboration and previous research, was empirically validated. Both teams, when assigned audits under real-world conditions, produced reports with completion times exceeding the average, underscoring the predictive validity of the study's methodology.

Improvizing West Java MSMEs Using Quality Service Gaps Model H Putri, Afisindika Fadhilah; Novani, Santi
BASKARA : Journal of Business and Entrepreneurship Vol 7, No 1 (2024): BASKARA: Journal of Business and Entrepreneurship
Publisher : Universitas Muhammadiyah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54268/baskara.v7i1.24376

This study aims to understand the challenges and opportunities for the development of Micro, Small and Medium Enterprises (MSMEs) in West Java. With a very large number, MSMEs in West Java have great potential to drive economic growth. However, various obstacles such as access to capital, information, and technology are still an obstacle. This research proposes the application of the Service Science framework to map the MSME ecosystem and identify opportunities for service innovation. Thus, it is expected to increase the competitiveness of MSMEs and make a greater contribution to the regional economy. This research reveals that MSMEs in West Java face significant constraints in terms of access to capital, information, and technology. Through in-depth interviews with 8 MSME owners, this research aims to understand in-depth the challenges and opportunities faced by micro, small and medium enterprises. Thematic analysis of the interview data identified a gap between the ideal conditions that MSMEs desire and the actual conditions they experience. Using the Service Quality Gap Model, this study created four action plans to improve MSMEs in West Java. By addressing the identified gaps and encouraging collaboration between MSMEs, government, academia and industry, the Sadulur platform can catalyze the sustainable growth and development of MSMEs in West Java. These gaps, which we refer to as 'customer gaps', are manifested in four main themes: 1) the potential for MSMEs to create innovative products more easily, 2) the need to develop a strong business foundation and build sustainable brand value, 3) the importance of improving business processes and management to increase efficiency, and 4) the need to build good relationships with external parties to expand networks and business opportunities. These findings form the basis for formulating an action plan to improve the quality of services provided to MSMEs.

DEVELOPING DIGITAL BANKING PLATFORM STRATEGIES FOR FUTURE CHALLENGES USING SCENARIO PLANNING I Gusti Agung Ayu Dianintha Andari; Santi Novani
JPIM (Jurnal Penelitian Ilmu Manajemen) Vol 9 No 3 (2024): JPIM (JURNAL PENELITIAN ILMU MANAJEMEN)
Publisher : Universitas Islam Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar

The study explores strategies for digital banking platforms in Indonesia, emphasizing scenario planning to address future challenges. Indonesia’s digital banking sector, propelled by technological growth and changing consumer preferences, faces critical challenges such as regulatory fluctuations, intense competition, cybersecurity risks, and low financial literacy. Using Allo Bank as a case study, this research employs PESTLE and SWOT analyses, along with scenario planning, to evaluate strategic responses to key uncertainties in regulation, consumer behavior, and technology. The findings reveal that scenario-based planning enhances adaptability in digital banking, enabling Allo Bank to proactively navigate market complexities and leverage opportunities. Key recommendations include investment in regulatory compliance, technology for secure digital operations, and continuous innovation to maintain competitiveness in a volatile regulatory environment. This study underscores the importance of adaptive strategies for sustained growth in Indonesia’s dynamic digital banking ecosystem.

PRESCRIPTION COVERAGE IMPROVEMENT STRATEGY FOR PHARMACY OUTPATIENT INSTALLATION AT PREMIER JATINEGARA HOSPITAL Susan Oktiwidya Ananda; Santi Novani
JPIM (Jurnal Penelitian Ilmu Manajemen) Vol 9 No 3 (2024): JPIM (JURNAL PENELITIAN ILMU MANAJEMEN)
Publisher : Universitas Islam Lamongan

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This study examines operational inefficiencies within the outpatient pharmacy at Premier Jatinegara Hospital, focusing on declining prescription coverage and its impact on patient care and hospital revenue. Using the DMAIC (Define, Measure, Analyze, Improve, Control) framework, the research systematically identifies key problem areas and proposes targeted improvement strategies. Internal analysis revealed issues such as frequent stockouts, inadequate real-time inventory management, workflow inefficiencies, and staffing shortages during peak hours. External analysis highlighted patient dissatisfaction due to long waiting times and supply chain disruptions caused by unreliable suppliers. To address these challenges, the study proposes a comprehensive improvement strategy focusing on upgrading the hospital’s data management system, implementing real-time inventory tracking, redesigning workflows, and enhancing staff training. The Plan-Do-Check-Act (PDCA) cycle forms the foundation of the implementation plan, ensuring the systematic execution and continuous monitoring of improvements. The recommended interventions aim to enhance patient safety, streamline inventory management, reduce waiting times, and improve overall service quality. Additionally, recommendations for future academic research include exploring the broader impact of technological integration on hospital efficiency and examining patient perceptions of pharmacy services. By addressing operational inefficiencies, this study provides valuable insights and practical solutions to enhance the efficiency and effectiveness of outpatient pharmacy services at Premier Jatinegara Hospital, ultimately supporting better patient outcomes and financial stability

Analytic Hierarchy Process Approach for Selecting Audit Team to Reduce Audit Report Lag Arafat, Yaumal; Novani, Santi
Ilomata International Journal of Management Vol. 6 No. 1 (2025): January 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v6i1.1454

Customs and Excise Audit is the authority held by the Directorate General of Customs and Excise (DGCE) in accordance with 125/PMK.04/2007 concerning Customs Audits. West Java's DGCE (one that has that function) has nine audit teams and aims to complete 42 audit reports in 2023. In mid-October 2023, this office received a non-regular audit assignment of seven auditees and had to select a team that could be assigned from a total of nine audit teams. The average audit completion time from 2017 to mid-2023 has always increased. Audits ideally finish within three months of assignment, as per Minister of Finance Regulation No. 125/PMK.04/2007, Article 12, paragraph (1). The author uses the Analytic Hierarchy Process (AHP) method in the decision-making process to determine seven audit teams with the smallest potential for audit report lag. Collaboration with experts and previous research results are also used to determine the criteria in the process. Notably, the identification of audit teams 1 and 5 as having the highest potential for audit report lag, based on criteria derived from expert collaboration and previous research, was empirically validated. Both teams, when assigned audits under real-world conditions, produced reports with completion times exceeding the average, underscoring the predictive validity of the study's methodology.

A Soft Approach To Channel Conflicts: Enhancing Dual Distribution Channel Coordination In B2B Markets Budiaji, Lukman; Novani, Santi
JRB-Jurnal Riset Bisnis Vol 7 No 1 (2023): Oktober
Publisher : Fakultas Ekonomi Dan Bisnis Universitas Pancasila

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35814/jrb.v7i1.4901

Effective decision-making regarding distribution channels is crucial for organizations, as the relationships between manufacturers and intermediaries usually involve long-term commitments that are difficult to change. However, organizations must be prepared to adapt their distribution practices to grow their businesses in uncertain and highly competitive markets. One common approach in the B2B market is the dual distribution channel, which integrates manufacturer-owned distributors and independent distributors to respond to a variety of customer needs and increase revenue. Conflicts between these two channels have resulted in trust breakdowns, high resistance to coordination, and unaccomplished revenue goals. To address these issues, the paper proposes soft system methodology (SSM) as a change process approach to improve the dual distribution system and channel coordination to increase revenue and stay ahead of the competition. The proposed change action using SSM involves engaging stakeholders and actively involving them in decision-making to create a sense of ownership of the change process. To facilitate this process, the paper adopts the 7-S framework from McKinsey as an auxiliary tool to identify relevant issues, worldviews, and required transformations in a time-constrained situation.

Developing Sapawarga As Value Orchestration Platform Using Service Science Perspective (Case Study Of West Java Provincial Government) Sandhika, Aris; Novani, Santi
Journal of Social Research Vol. 4 No. 7 (2025): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v4i7.2603

SAPAWARGA is part of the Jabar Super Apps initiative that created to improve access to public services in West Java by integrating multiple government services into one platform. Despite its potential, SAPAWARGA faces several challenges. First, user acquisition remains below its market potential, with only 2.82 million registered users as of 2024, a number that falls short of its estimated reachable market of 4 million users. Second, user engagement is low, with only 10.23% of registered users actively using the platform weekly. These issues highlight a disconnect between the platform’s offerings and the needs of its target audience. This research seeks to address these gaps by adopting a Service Science approach. Frameworks like Value Co-Creation and Value Orchestration Platform (VOP) are applied to explore strategies for aligning the platform with user expectations. In addition, the Customer Empathy Map is used to gain deeper insights into users' perspectives and refine the features of the platform to better meet their needs. Using qualitative methods such as interviews with users and service providers, this study presents actionable recommendations to improve SAPAWARGA. The recommendations include improving the platform's service design, encouraging stronger collaboration among stakeholders, and optimizing resource integration. By addressing these issues, SAPAWARGA can evolve into a more engaging and impactful digital public service solution, and realize its potential to serve West Java’s digitally savvy population.

Tourism Entrepreneurship: Empirical Analysis in a Super-Priority Destination in Indonesia Manalu, Santi Agustina; Simatupang, Togar Mangihut; Novani, Santi
International Journal of Management, Entrepreneurship, Social Science and Humanities Vol. 8 No. 2 (2025): January - June Volume
Publisher : Research Synergy Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/ijmesh.v8i2.3223

This article explores the portrait of tourism entrepreneurship in the context of a super-priority destination. This study employed a mixed-methods approach, combining a survey of 73 tourism entrepreneurs and an in-depth interview with four entrepreneurs representing the dominant business sectors of food and beverage service, creative business, accommodation, and tourist attraction within the destination. The findings revealed that most businesses were relevant to food and beverage and creative initiatives. They were relatively mature in the tourism business, with the primary motive for the business opportunity being financial benefits. The critical business challenges identified were inadequate marketing prowess, reduction in demand, shortage of human skills and lack of collaboration among stakeholders. In general, the current development of tourism entrepreneurship in this area is in a phase of slight increase. The findings contributed to the enrichment of the literature on tourism entrepreneurship. This study also supported business development, informed policymakers, and promoted sustainable tourism development.

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