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All Journal REKA INTEGRA Jurnal Rekayasa Sistem Industri Jurnal Teknik Pertanian Lampung (Journal of Agricultural Engineering) Jurnal Rekayasa Hijau Jurnal Muara Ilmu Ekonomi dan Bisnis Dinasti International Journal of Digital Business Management
Dwi Novirani
Institut Teknologi Nasional Bandung
Agriculture, Biological Sciences & Forestry Decision Sciences, Operations Research & Management Earth & Planetary Sciences Education Engineering Industrial & Manufacturing Engineering Social Sciences

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PERBAIKAN KUALITAS SISTEM SUMBER DAYA MANUSIA DI PERUSAHAAN PENGELOLA PASAR JAKARTA DENGAN PRINSIP KAIZEN MENGGUNAKAN FORM KAIZEN DAN SERVICE QUALITY Putera, Hendra Rahmadi; Novirani, Dwi; Liansari, Gita Permata
REKA INTEGRA Vol 4, No 1 (2016): Edisi Ketigabelas
Publisher : REKA INTEGRA

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Abstract

Makalah ini membahas tentang peningkatan performancy kerja karyawan dan memecahkan masalah atara manajemen dengan konsumen (pedagang) menggunakan metode Kaizen. Tahap-tahap yang dilakukan pada metode ini yaitu tahap penyusunan PDCA. Plan dengan mengumpulkan data performancy dari data survey langsung dan identifikasi masalah yang terjadi menggunakan service quality. Do dengan menerapkan form kaizen. Check dengan memeriksa dan meninjau apakah kaizen yang dilakukan berpengaruh atas kedua permasalahan tersebut dengan cara mengumpulkan data setelah kaizen dan kesenjangan antara manajemen dengan konsumen (GAP 5). Pada tahap Action, hasil dari penelitian ini atau usulan berpengaruh akan distandarisasikan dan kemudian pencarian GAP 5 yang berpengaruh akan dijadikan evaluasi terhadap karyawan dalam menghadapi konsumen (pedagang). Kata kunci:Kualitas sistem sumber daya manusia, kualitas, KAIZEN, PDCA   ABSTRACT This paper discusses employee performance improvement and solve problems with the management atara customers (traders) use the Kaizen method. The steps of this method are carried out at the stage of preparation of PDCA. Plan conducted by collecting data directly performancy of survey data and the identification of problems that occur using the service quality. Do that is done is by applying kaizen form. Check to be done is to check and review whether conducted kaizen influence on both these problems by collecting data after kaizen and the gap between management and consumer (GAP 5). At this stage of Action, Results of this research or kaizen will be standardized and then searches GAP 5 that effect will be an evaluation of the employee in the face of customers (merchants). Keywords: Quality human resource systems, Quality, Kaizen, PDCA
USULAN PENINGKATAN KUALITAS PELAYANAN DI STASIUN PT KERETA API INDONESIA (PERSERO) DAERAH OPERASI II BANDUNG MENGGUNAKAN METODE SERVQUAL Ramadhan, Reza; Rukmi, Hendang Setyo; Novirani, Dwi
REKA INTEGRA Vol 3, No 3 (2015): Edisi Kesebelas
Publisher : REKA INTEGRA

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Makalah ini membahas tentang upaya meningkatan kualitas pelayanan di stasiun PT Kereta Api DAOP II Bandung. Atribut kualitas pelayanan yang ada mengacu kepada lima dimensi kualitas pelayanan menurut Parasuraman. Metode yang digunakan adalah metode servqual. Dari data yang disebarkan kepada pengunjung stasiun diketahui bahwa 90 % atribut kualitas pelayanan belum sesuai dengan yang diinginkan oleh pelanggan. Secara umum penyebabnya terkait dengan tidak adanya standard performance dan pegawai yang bekerja tidak sesuai dengan standar performance yang ada. Solusi yang diberikan secara umum adalah membuat standar performance sesuai dengan yang diinginkan oleh pelanggan serta memberikan pelatihan kepada pegawai agar dapat bekerja sesuai dengan standar.   Kata kunci: Transportasi, Pelayanan, Servqual, Analisis Gap ABSTRACT This paper discusses efforts to improve the quality of service at the station DAOP II PT Kereta Api Bandung. Attributes of existing service quality refers to the five dimensions of service quality by Parasuraman. The method used is a method servqual. From the data distributed to visitors to the station is known that 90% attribute is not in accordance with the quality of service desired by the customer. Generally the cause is related to the absence of performance standards and the employees who work not in accordance with the existing performance standards. The solution provided in general is to make performance standards as desired by the customer and provide training to employees in order to work in accordance with the standard. Keywords: Transportation, Services, Servqual, Gap Analysis
ANALISIS PERSPEKTIF PELANGGAN DENGAN SASARAN STRATEGIS PENDEKATAN BALANCED SCORECARD (BSC) Novirani, Dwi; Atijanto, Sugih
REKA INTEGRA Vol 1, No 2 (2013): Edisi Kedua
Publisher : REKA INTEGRA

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Abstract

Pencapaian visi dan misi merupakan tujuan yang dicapai setiap perusahaan dengan menerapkan strategi yang baik, yang dapat diukur dengan indikator-indikator yang digunakan dalam pengukuran kinerja tersebut. Pengukuran kinerja suatu perusahaan ini ditujukan untuk mengetahui integrasi antar semua orang atau kegiatan yang ada di dalam perusahaan.Metode Balanced Scorecard (BSC) adalah metode yang menerjemahkan visi, misi, dan strategi ke dalam seperangkat ukuran menyeluruh yang memberi kerangka kerja bagi pengukuran dan manajemen strategis (Kaplan dan Norton, 1996). BSC menyatakan adanya keseimbangan antara perspektif finansial, perspektif pelanggan, perspektif proses bisnis internal, serta perspektif pembelajaran dan pertumbuhan. Output yang diharapkan adalah analisis perspektif pelanggan dengan sasaran strategis: Peningkatan kepuasan pelanggan dengan indikator Indeks kepuasan pelanggan, Peningkatan image perusahaan yang berindikator Jumlah pelanggan yang loyal, Peningkatan pelayanan administrasi yang berindikator lama waktu pelayanan administrasi,Peningkatan pelayanan terhadap keluhan pelanggan yang berindikator jumlah keluhan pelanggan serta waktu penanganan keluhan. Kata Kunci: Peningkatan performansi, Balanced Scorecard, keseimbangan perspektif, Abstract Achieving the vision and mission is an achievable goal every company with a good strategy, which can be measured by the indicators used in measuring the performance. Measurement of the performance of a company is intended to determine the integration among all persons or activities in the company.  The Balanced Scorecard (BSC) is a method that translates the vision, mission and strategy into a comprehensive set of measures that provide the framework for a strategic measurement and management (Kaplan and Norton, 1996). BSC suggested a balance between financial perspective, customer perspective, internal business processes, and learning and growth perspective. The expected output is the analysis of the customer's perspective with strategic objectives: Increased customer satisfaction with customer satisfaction index indicator, Improved corporate image berindikator number of loyal customers, Increased administrative services berindikator long time administrative services, Improved service to customer complaints berindikator number of customer complaints and complaints handling time. Keywords: Improved performance, the Balanced Scorecard, a balance perspective
FORMULASI STRATEGI MENGHADAPI PERSAINGAN INDUSTRI KULINER PADA EINS BISTRO & BOUTIQUE DI BANDUNG Putri, Ria Triani; Novirani, Dwi; Kurniawan, Dwi
REKA INTEGRA Vol 3, No 2 (2015): Edisi Kesepuluh
Publisher : REKA INTEGRA

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Makalah ini membahas mengenai formulasi strategi pada Eins Bistro & Boutique dalam persaingan di bidang industri kuliner. Dalam merumuskan strateginya dibutuhkan data pada faktor eksternal dan faktor internal Eins Bistro & Boutique. Faktor-faktor tersebut nantinya akan dihitung bobotnya pada matriks EFE dan matrik IFE dalam tahap pengumpulan data. Untuk merumuskan strategi dilakukan tahap analisis dengan menggunakan tiga alat analisis yaitu matriks GE, matriks IE dan matriks SWOT. Kemudian ketiga analisis tersebut digabung untuk dilakukan tahap pengambilan keputusan dengan menggunakan QSPM yang nantinya akan menghasilkan strategi untuk diimplementasikan pada Eins Bistro & Boutique agar dapat bersaing dengan pesaingnya. Hasil dari formulasi strategi ini yaitu berupa strategi bersaing untuk Eins Bistro & Boutique di industri kuliner khususnya di Kota Bandung. Kata Kunci: Formulasi Strategi, GE, IE, SWOT, QSPM   ABSTRACT This paper discusses about strategy formulation on Eins Bistro & Boutique in the face of competition in culinary industry fields. In formulating his strategy needed data on external and internal factors of Eins Bistro & Boutique. Those factors will be counted matrix does it weigh in EFE and matrix IFE in the stage of data collection. To formulate the strategies carried out analysis using three-stage analysis tool i.e GE matrix, SWOT matrix, and IE matrix. Then a third analysis combined to do the decision-making stage using QSPM that would later produce the strategy to be implemented on Eins Bistro & Boutique to be able to compete with its competitors. The result of the formulation strategy is to take form of competitive strategy for Eins Bistro & Boutique in the culinary industry especially in Bandung. Keywords: Strategy Formulation, GE, IE, SWOT, QSPM
Business Model Development Logistics for MSME in Rural Areas through Indonesian Postal Infrastructure (PosIND) Prastyantoro, Riharsono; Gunawan, Andri; Novirani, Dwi
Dinasti International Journal of Digital Business Management Vol. 4 No. 6 (2023): Dinasti International Journal of Digital Business Management (October-November
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v4i6.3200

Abstract

Currently, the potential for logistics business in Indonesia and the world is very large, including the CEP (Courier, Express, Parcel) industry. E-commerce transactions are estimated to grow by 31.2%, resulting in a transaction value of around IDR 526 trillion in 2022. The biggest logistics business opportunities in 2024 are in the food and beverage processing industry, agriculture including the Micro, Small and Medium Enterprises (MSME’s) sector. Online trading gives sufficient contribution? significant in logistics industry in Indonesia. The main MSME’s problem are how make it become digital-based institutions, have source competent staff, sufficient capital as well as get solution efficient logistics. The desired goal achieved from this study is develop concept of rural logistics business for MSME actors based on e-commerce, so can give solution for MSME actors in rural areas as well contribute in reduce logistics national cost. Methodology used? is study library and Focus Group Discussion (FGD). Research goal give contribution theoretical form framework conceptual development logistics business for MSME in rural areas with use CEP operator infrastructure consists of five services business for MSME, namely capital, human resources, marketing and sales, distribution and warehousing or fulfillment. Research goal also provides contribution practically possible implemented by PT Pos Indonesia (PosIND).
Collaborative Performance Metrics Model with Lateral Structure in Fresh Produce Supply Chains: A Review Novirani, Dwi; Susanto, Edi; Othman, Norfaridatul Akmaliah; Gunawan, Sri
Jurnal Teknik Pertanian Lampung (Journal of Agricultural Engineering) Vol. 13 No. 3 (2024): September 2024
Publisher : The University of Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/jtep-l.v13i3.978-996

Abstract

Performance measurement regarding collaborative supply chain of fresh produces such as fruit and vegetables that combines vertical and horizontal collaboration structures is rarely found in the literature. Performance metrics in this lateral collaborative structure are useful for tracking and measuring the achievement of more comprehensive business goals that are not found in only vertical or horizontal structures. This research aims to explore and propose the best model for collaborative performance system (CPS) in the fresh produce supply chain (FPSC) and success factors in CPS implementation, including CPS metrics and matching collaborative individual performance (CIP) and supply chain performance (SCP). Papers from the last seventeen years including journal papers, working papers and conferences were selected in three steps. From 175 articles found in the first step, 63 articles matched the topic. In the third step, 48 articles were selected as important topics of discussion focused on the field of fresh products, with three classifications of collaboration structures and identifying CIP and SCP metrics which were then analyzed. The results of this review provide good opportunity as reference material for further research, through a comprehensive analytical description complete with a conceptual model presented to complete the gaps in this field. Keywords: Collaborative Performance System, Lateral Model, Performance Metrics, Rural Farmers, Supply Chain.
Co-Authors Abu Bakar Ali Djamhuri Ambar Harsono Angga Ariesta ANJANI AMBARINI Bogi Adikumoro Caecilia Sri Wahyuning David Arjuna, David Denny Alexander Keintjem, Denny Alexander Denny Fadhillah Sudrajat Didit Radhitiyo, Didit Duwar Munawar Dwi Ayu Sartika Asra, Dwi Ayu Sartika Dwi Kurniawan, Dwi E, Ricky Januar Edi Susanto Ery M Fahrin, Ery M Fadly Dzil Faza Fakhrudin, Fadly Dzil Faza GITA PERMATA LIANSARI Gunawan, Andri Hada, Arinal Hamzah Asadullah Alkatiri, Hamzah Asadullah Hari Adianto Hendang Setyo Rukmi Hendra Rahmadi Putera, Hendra Rahmadi Irvan Samsu, Irvan Jeanet Ayu Pongtinamba, Jeanet Ayu Lisye Fitria M Azka Harish Manggala Purusotama Prasasta, Manggala Purusotama Mochamad Noviar Angakusumah, Mochamad Noviar Mohammad Romy Nanda Utama Muhammad Dwi Yanuardi NOFRI LUDINI Novi Tri Astuti Othman, Norfaridatul Akmaliah Pandu Hari Respati Prastyantoro, Riharsono Pratama Falih Marzuq, Pratama Falih Rahmat Fauzan, Rahmat Reza Ramadhan, Reza Ria Triani Putri, Ria Triani Rispianda Rispianda Riyan Setiadi Sri Gunawan Subagja, Rifqi Nanda Sugih Atijanto Suhendar Nurdiansyah Tubagus Angki Nugraha, Tubagus Angki Yuniar Yuniar