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All Journal CCIT (Creative Communication and Innovative Technology) Journal Jurnal Manajemen dan Bisnis Baja (JUMANIS BAJA) Jurnal Ilmiah Sains dan Teknologi Journal Sensi: Strategic of Education in Information System CICES (Cyberpreneurship Innovative and Creative Exact and Social Science) Journal Cerita: Creative Education of Research in Information Technology and Artificial Informatics Community Development Journal: Jurnal Pengabdian Masyarakat Sustainable: Jurnal Kajian Mutu Pendidikan JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Indonesian Journal Accounting (IJAcc) (JUMPER) International Transactions on Education Technology (ITEE) Blockchain Frontier Technology (BFRONT) International Transactions on Artificial Intelligence (ITALIC)
Erliyani, Ita
Universitas Raharja
Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Physics Public Health Social Sciences Other

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Journal : CCIT (Creative Communication and Innovative Technology) Journal

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Web-Based Library Service Information System Design Using Electronic Customer Relationship Management (E-CRM) At SMK YUPPENTEK 1 Tangerang Ita Erliyani Ita Erliyani; Widya Safitri; Tobi Nurhidayat
CCIT Journal Vol 15 No 1 (2022): CCIT JOURNAL
Publisher : Universitas Raharja

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (496.238 KB) | DOI: 10.33050/ccit.v15i1.1955

Abstract

The utilization of information and communication technology in education is a means of informing quality education. One area that feels the impact of technology in the library. SMK Yuppentek 1 Tangerang currently has a library, but it is not computerized with an information system. In other words, all data is still written in a ledger to recapitulate the transactions that occur so that the data is less accurate in the reporting process. The collection of books that is continually increasing in the library is not followed by the readiness of the officers to update the data so that it becomes difficult for visitors to get the latest information. This study aims to create a website-based library information system at SMK Yuppentek 1 Tangerang city by using Electronic Customer Relationship Management (E-CRM) as a service improvement strategy that is oriented to the needs of members so that it becomes a solution for processing library information data to be practical, accurate and effective. Easy and excellent service can be obtained by visitors well. The methodology of this research analysis is the method of data collection and analysis of Performance, Information, Economic, Control, Efficiency, Service (PIECES), which will present a discussion of the theoretical basis, stages of analyzing and modeling processing systems using Unified Modeling Language (UML), black-box testing that will be used as a testing method.
Co-Authors Achani Rahmania Az Zahra Afif Alfiyanto Alfan Bachtiar Alfian Bachtiar Andri Cahyo Purnomo Andrias Andrias Bambang Dedy Iskandar Dendy Jonas Desy Apriani Djodi Setiawan Eliyana, Fanni Ema Ambiapuri Faizi, Idham Noor Fajar Shodiq Hamdany, Mohammad Azharie HANDRIADI HANDRIADI Hanum, Gilang Kartika Mita Triana Putri Muafiq, Farikhul Muhammad Faisal Muhammad Zakki Mardhi Natasya Aprila Yusuf Novi Rifkhah Prastiwi Nurhayati Nurhayati Nuril Hilaliyah Ramadhona, Nova Rosdiana Rosdiana Rukun Santoso Siti Maesaroh Siti Maesaroh Subandi, Ulfah Hartini Suwarto Suwarto Titys Wicaksono Wibowo Tobi Nurhidayat Widiya Sapitri Widya Safitri Winda Afriandini wulandari, siti afifah Yosi Fitria Ningsih