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All Journal Jurnal Pendidikan dan Keluarga Dinasti International Journal of Digital Business Management EKONOMIKA45 CEMERLANG :Jurnal Manajemen dan Ekonomi Bisnis INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE
Dasep Suryanto
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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Journal : EKONOMIKA45

 1 
Pengaruh Beban Kerja, Perceived Behavioural Control Dan Motivasi Kerja Terhadap Kinerja Pada Anggota Satlantas Polres Bukittinggi Ramlin Manik; Dasep Suryanto
EKONOMIKA45 :  Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan Vol. 6 No. 2 (2019): Juni: Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan
Publisher : Fakultas Ekonomi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/ekonomika45.v6i2.1200

Abstract

Police performance is particularly concerned with the task of being one professional, objective, proportional, transparent and accountable law enforcement agency to ensure legal certainty and a sense of justice. The task carried out by the Satlantas Polres of Bukittinggi is to coordinate the execution of tasks with the agency or government agencies related to traffic vehicles and highways. Therefore, efforts are needed to improve performance through the study of various factors that are considered to affect the performance of the Bukittinggi police force itself. The research instrument used is questionnaire/questionnaire. The method of analysis used is inferential analysis with path analysis approach. Based on the results of the research and discussion that has been done, the conclusion that can be taken is (1) respondents the majority of male gender, then has a working period of between 11 – 20 years, and the majority education level graduated high school (2) The first hypothesis test results showed that the performance workload variables had a significant positive effect. (3) The second hypothesis testing results show that the Perceived Behavioural Control variable has a positive and significant influence on performance. (4) The third hypothesis testing results showed that the work motivation variables had a positive and significant influence on performance.
Pengaruh Banking Service Quality (BSQ) Terhadap Kepuasan Nasabah Dan Dampaknya Terhadap Loyalitas Nasabah Pada Bank CIMB Niaga Syariah Padang Yulia Nerise Fitriensi; Dasep Suryanto; Adriansyah Adriansyah
EKONOMIKA45 :  Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan Vol. 6 No. 2 (2019): Juni: Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan
Publisher : Fakultas Ekonomi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/ekonomika45.v6i2.1210

Abstract

This research will advance the Bahia and Nantel's research by studying the impact of Bahia and Natel's BSQ dimensions toward customer satisfaction and its influence on customer loyalty. This study being held in Bank CIMB Niaga Syariah, Padang Branch in West Sumatera Province. 190 respondents had been took as a samples in this study by using convenience sampling method. Primary data had been obtained through questionnaires. Data analysis method which used in this study is Structural Equation Modelling. The findings shows that BSQ's dimensions have a positive and significant impact toward customer satisfaction, moreover customer satisfaction have a positive and significant impact toward customer loyalty. Based on those results, so it been concluded that tangible must have an extra attention in order to increase the customer satisfaction.
Co-Authors Adriansyah Adriansyah Beni Murdani Crisdina Wempi Djunaedi Eva Desemberianita Hodril Hodril Ilham Akbar Mayang Lalita Ratri Niknik Ahmad Munawar Ramlin Manik Sugiarti Yulia Nerise Fitriensi