Article Per Year (5 Year)
p-Index From 2021 - 2026
2.959
P-Index
This Author published in this journals
All Journal Teknika: Engineering and Sains Journal Jurnal Darussalam: Jurnal Pendidikan, Komunikasi dan Pemikiran Hukum Islam Sebelas Maret Business Review JISO : Journal of Industrial and Systems Optimization Among : Jurnal Pengabdian Masyarakat Jurnal Senopati : Sustainability, Ergonomics, Optimization, and Application of Industrial Engineering IQTISHADequity jurnal MANAJEMEN
Gusti Adriansyah
Universitas Maarif Hasyim Latif
Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mechanical Engineering Social Sciences Transportation Other

Published : 29 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Penilaian Kualitas Layanan di BPSDMP Kominfo Surabaya dengan Metode Service Quality dan Importance Perfomance Analysis (Studi Kasus Pelatihan Digital) Adriansyah, Gusti; Ardhyani, Ika Widya; Herlambang, Ichtiar Bagus
Jurnal SENOPATI : Sustainability, Ergonomics, Optimization, and Application of Industrial Engineering Vol 7, No 1 (2025): Jurnal SENOPATI Vol 7, No 1
Publisher : Institut Teknologi Adhi Tama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31284/j.senopati.2025.v7i1.6332

Abstract

In government agencies, especially in the field of human resource development which provides community facilities and services, the quality of the services provided must be taken seriously. The quality of this service has a big influence on government agencies, especially in the field of human resource development. This research takes a case study at BPSDMP Kominfo Surabaya regarding service quality assessment using the Service Quality and Importance Performance Analysis methods. The aim is to find out people's expectations and perceptions based on services attribute on digital training. The service quality of BPSDMP Kominfo Surabaya has an average value of 1.43, where the value is close to 1, which indicates that the service provided by the agency has met customer expectations and indicates good service quality. Corrective steps for attributes that do not meet customer expectations include improving the attitude and behavior of the committee, improving the quality of materials and training modules on a regular basis, and ensuring that the food provided is fresh and not stale by re-checking its availability and quality.
Co-Authors A. Fathoni Rodli Adi Pramono Ahmad Fatih Fudhla Ahsan Muafa Alfian, Andi Anshori, Moch Benjamin, Tito Mau Pelu Daulay, Heksananda Pamungkas Dimas Setyawan Dini Retnowati Dony Perdana Fajar Mauludhani Fherdy Firmansyah Firmansyah, Fherdy Hardhianto Hardhianto Hardhianto, Hardhianto Heksananda Pamungkas Daulay Herlambang, Ichtiar Bagus Ika Widya Ardhiyani Ika Widya Ardhyani Khoirul Hidayat Khoirul Hidayat Khoirul Hidayat M Robiul Nizar M. Adhi Prasnowo M. Adhi Prasnowo M. Sungging Pradana Mahmuda, Siti Manafsetiawan, Dhany Moch. Anshori Moch. Anshori Muhammad Adhi Prasnowo Nikma Yucha Nizar Nizar Nizar, M Robiul Nur Syahri Ramadhan Nurkholis Nurkholis Patdono Suwignjo Pramono, Adi Pramudita, Rezki Aulia Puspita, Asri Dwi Ramadhan, Nur Syahri Ratna Ekasari Sryang T. Sarena Sryang T. Sarena, Sryang T. Sucipto Hadi, Prasetyo Tito Mau Pelu Benjamin Wijayanti Wijayanti Wijayanti Wijayanti Wiji Lestariningsih Yucha, Nikma