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All Journal jurnal niara Dinamisia: Jurnal Pengabdian Kepada Masyarakat Warta Pengabdian Ensiklopedia of Journal TRANSFORMASI: Jurnal Manajemen Pemerintahan JOELS: Journal of Election and Leadership JURNAL KEMUNTING ABDINE Jurnal Pengabdian Masyarakat APLIKATIF: Journal of Research Trends in Social Sciences and Humanities GEMBIRA (Pengabdian Kepada Masyarakat)
Dwi Herlinda
Universitas Lancang Kuning
Religion Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Digital Transformation of BPJS Ketenagakerjaan: Innovations in JMO, E-Money, and SMILE to Enhance Service Effectiveness and Responsiveness Zulkifli, Afni; Herlinda, Dwi; Ruslyhardy, Ruslyhardy; Rifaldi, M; Marshanda, Yohana Widya
APLIKATIF: Journal of Research Trends in Social Sciences and Humanities Vol. 3 No. 2 (2024): APLIKATIF: Journal of Research Trends in Social Sciences and Humanities
Publisher : Lembaga Junal dan Publikasi, Universitas Muhammadiyah Buton

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59110/aplikatif.v3i2.535

Abstract

The digital transformation of BPJS Ketenagakerjaan has significantly improved service efficiency and accessibility through the implementation of Jamsostek Mobile (JMO), E-Money, and the SMILE system. The JMO application streamlines Old Age Security (JHT) claims, allowing participants to process their benefits faster and more conveniently. The integration of E-Money simplifies contribution payments via mobile banking, QRIS, and digital wallets, reducing reliance on manual transactions. The SMILE system (Service, Memorable, Integrity, Loyal, and Excellent) enhances service professionalism and responsiveness, ensuring a positive participant experience. Additionally, WA SMILE optimizes contribution collection efforts, providing direct engagement and timely payment reminders. These innovations reduce administrative delays, improve service delivery, and strengthen participant trust. To sustain these improvements, continuous system upgrades, digital literacy initiatives, and cybersecurity measures are essential. BPJS Ketenagakerjaan’s commitment to digital innovation ensures an inclusive, efficient, and reliable social security service, reinforcing its role as a pioneering institution in public service modernization.
Co-Authors Adrian Faridhi Aguswan Alexsander Yandra, Alexsander Awalludin, Nur Eka Eka Elly Nielwaty, Elly Fajarwaty Kusumawardhani Farah Fauzan Harsini Harsini Iwan Tanjung Sutarna Khuriyatul Husna Marshanda, Yohana Widya Miftahur Rahmi Pebriana Marlinda Rifaldi, M Ruslyhardy, Ruslyhardy Trio Saputra Wasiah Sufi Zulkifli, Afni