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<![CDATA[STRATEGI DALAM MEMBERIKAN PELAYANAN KEPADA MASYARAKAT ]]>
<![CDATA[Saputra, Trio]]>;
<![CDATA[Sufi, Wasiah]]>
<![CDATA[ Jurnal Benefita Vol 3, No 3 (2018): Jurnal Benefita : Ekonomi Pembangunan, Manajemen Bisnis & Akuntansi ]]>
Publisher : <![CDATA[LLDIKTI Wilayah X ]]>
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DOI: 10.22216/jbe.v3i3.3355
<![CDATA[This research is expected to reach the service oriented library to the visitor. With the strategies undertaken to overcome the obstacles and shortcomings that occur. This research uses descriptive qualitative research methods and data collection techniques using observation, interviews, documentation. Informants in this research is the head and staff of UPT Library archive and documentation of Bukit Batu district Bengkalis District and visitors and community leaders in the library environment. In the data analysis used descriptive method that describes the Theory with the objective conditions and information on the results of interviews combined with the data of researchers in accordance with the results of field observation. Library Management at UPT Library Archives and Documentation District Bukit Batu Bengkalis Regency is not running optimally. Factors that become obstacles in providing services to visitors such as facilities and infrastructure that are not complete, the number and quality of human resources Librarian is not adequate. Penelitian ini diharapkan tercapainya pelayanan perpustakaan yang berorientasi kepada pengunjung. Dengan strategi-strategi yang dilakukan dapat mengatasi hambatan dan kekurangan yang terjadi. Penelitian ini menggunakan metode penelitian deskriptif kualitatif dan teknik pengumpulan data dengan menggunakan observasi, wawancara, dokumentasi. Informan dalam penelitian ini adalah adalah kepala dan pegawai UPT Badan perpustakaan arsip dan dokumentasi kecamatan Bukit Batu Kabupaten Bengkalis dan pengunjung serta tokoh masyarakat dilingkungan perpustakaan. Didalam Analisa data digunakan metode Deskriptif yaitu menggambarkan Teori dengan kondisi objektif serta informasi hasil wawancara digabungkan dengan data peneliti sesuai dengan hasil observasi dilapangan. Pengelolaan Perpustakaan pada UPT Perpustakaan Arsip dan Dokumentasi Kecamatan Bukit Batu Kabupaten Bengkalis tidak berjalan secara optimal. Faktor-faktor yang menjadi kendala dalam memberikan pelayanan kepada pengunjung diantaranya adalah sarana dan prasarana yang tidak lengkap, jumlah dan kualitas SDM Pustakawan yang belum memadai.]]>
<![CDATA[PERAN DINAS TENAGA KERJA KOTA PEKANBARU DALAM MEMPERSIAPKAN TENAGA KERJA UNTUK PERSAINGAN MEA ]]>
<![CDATA[Sufi, Wasiah]]>
<![CDATA[ Aksara Public Vol 1 No 3 (2017): Agustus (2017) ]]>
Publisher : <![CDATA[EDUTECH CONSULTANT ]]>
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<![CDATA[Knowing the role of this research for the Department of Labor Employment Pekanbaru In Preparing For Competition MEA. Type Research Research type is descriptive qualitative research. The study was conducted at the Department of Labor Pekanbaru. The data collection is done by distributing questionnaires, interviews and documentation. Data analysis descriptive analysis of data collected after the coding is done, the next presentation and to classify them, and then the process of analysis and ends with a conclusion. The results showed that the Department of Labor's role in preparing the workforce for MEA competition is not optimal, is also in accordance with the results of questionnaires which researchers recapitulation proposed by the percentage of 63.12% of respondents disagree that Office. Labor Pekanbaru already optimal role in preparing the workforce for MEA competition.]]>
<![CDATA[PERAN DINAS TENAGA KERJA KOTA PEKANBARU DALAM MEMPERSIAPKAN TENAGA KERJA UNTUK PERSAINGAN MEA ]]>
<![CDATA[Sufi, Wasiah]]>
<![CDATA[ Aksara Public Vol 1 No 4 (2017): November (2017) ]]>
Publisher : <![CDATA[EDUTECH CONSULTANT ]]>
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<![CDATA[Knowing the role of this research for the Department of Labor Employment Pekanbaru In Preparing For Competition MEA. Type Research Research type is descriptive qualitative research. The study was conducted at the Department of Labor Pekanbaru. The data collection is done by distributing questionnaires, interviews and documentation. Data analysis descriptive analysis of data collected after the coding is done, the next presentation and to classify them, and then the process of analysis and ends with a conclusion. The results showed that the Department of Labor's role in preparing the workforce for MEA competition is not optimal, is also in accordance with the results of questionnaires which researchers recapitulation proposed by the percentage of 63.12% of respondents disagree that Office. Labor Pekanbaru already optimal role in preparing the workforce for MEA competition.]]>
<![CDATA[PENGARUH PERSEPSI MAHASISWA TERHADAP KUALITAS PELAYANAN PEGAWAI DIBAGIAN ADMINISTRASI FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING ]]>
<![CDATA[saputra, trio]]>;
<![CDATA[utami, bunga chintia]]>;
<![CDATA[sufi, wasiah]]>
<![CDATA[ Jurnal Niara Vol. 11 No. 1 (2018) ]]>
Publisher : <![CDATA[FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING ]]>
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DOI: 10.31849/nia.v11i1.1520
<![CDATA[The purpose of this study is to determine the effect of student perceptions on the quality of service employees in the administrative department of the administration science universitas lancang kuning. This research is a quantitative research with associative approach. Operational definitions include indicators of student perception variables (X) that accept or absorb, understand or understand and assess or evaluate. Then variable quality of service (Y) that is Tangible, Realiable, Responsiveness, Assurance and Empaty. This study has a population of 90 students in the fourth semester, the sampling technique using randon cluster sampling so the number of samples used in this study is a student IVb semester with the number of 46 people. Data collection techniques used are library research) and field work research. The data gauge used is Likert scale. Data analysis technique used is Simple Linear Regression. The conclusion based on the data analysis and hypothesis testing resulted is the influence of student perceptions on the quality of employee services in the administrative department of the administration science universitas lancang kuning obtained the result of the equation Y = 14.592 + 1.143x and the significance test t of 92%. Then based on the test results of the coefficient of determination of the influence of student perceptions of the quality of service employees in the administrative department of the administration science universitas lancang kuning is 65.8%.]]>
<![CDATA[PENGEMBANGAN KAWASAN EKOWISATA DI KECAMATAN MEMPURA KABUPATEN SIAK ]]>
<![CDATA[sufi, wasiah]]>;
<![CDATA[nurpeni, nurpeni]]>;
<![CDATA[sari, fara merian]]>
<![CDATA[ Jurnal Niara Vol. 10 No. 2 (2018) ]]>
Publisher : <![CDATA[FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING ]]>
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DOI: 10.31849/nia.v10i2.1905
<![CDATA[Siak Regency is one of the areas in Riau that has the potential to develop tourism in the region, precisely in Kecamatan Mempura include: natural potential, historical potential, socio-cultural potential, and the potential of agriculture and condensation. They are: Tangsi Belanda, Tomb of Sultan Buang Asmara, Kotler House and Office, Datuk Pesisir House, Dome of the Dome, Wedana Office at Lower Hilir. The tourism sector requires a good development of tourism. The potentials that are owned can be developed and get maximum results. From the explanation the authors use descriptive research type using qualitative research methods with the focus of research 1.Policy Ecotourism development in Siak District 2. obstacles in ecotourism development in Kecamatan Mempura Siak regency. The research results explained that the development of ecotourism area in Districk Mempura is still not yet Maximum because there are still many obstacles faced by local government Mempura]]>
<![CDATA[PENGARUH GAYA KEPEMIMPINAN TRANSFORMASIONAL TERHADAP EFEKTIFITAS KINERJA PEGAWAI PUSKESMAS RAWAT INAP SIDOMULYO BARAT KOTA PEKANBARU ]]>
<![CDATA[saputra, trio]]>;
<![CDATA[marlinda, pebriana]]>;
<![CDATA[sufi, wasiah]]>
<![CDATA[ Jurnal Niara Vol. 9 No. 1 (2016) ]]>
Publisher : <![CDATA[FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING ]]>
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DOI: 10.31849/nia.v9i1.2012
<![CDATA[This study aims to identify and analyze the effect of transformational leadership style of the effectiveness of employee performance in PHC Sidomulyo Pekanbaru, Based on Law No. 23 of 1992 on Health which emphasizes the importance of improving the quality of health services, especially the level community health centers in the form of health care cost and quality, this study used survey method with quantitative approach. Primary data were collected by distributing questionnaires to the entire population of the research sample numbering 50 employees Sidomulyo Pekanbaru City Health Center data analysis using simple linear regression by using SPSS program to see the effect of the independent variable on the dependent variable. The results of data analysis showed there was a positive and significant influence transformational leadership style with health center staff performance effectiveness Sidomulyo western city of Pekanbaru. This is indicated by tcount amounted to 1,750 with p = 0.000 <0.05. note that the value of R2 (Rsquare) amounted to 0,702. This means that the influence of transformational leadership style of the effectiveness of the performance of employees amounted to 70.2% positive and significant effect of transformational leadership style with employee performance demonstrated the effectiveness of leadership style is suitable to be applied in the health centers. The functioning of transformational leadership on improving the effectiveness of performance based leadership efforts to provide motivation to improve performance in working as part of the organization so that employees develop performance by jointly realize the objectives of the organization.]]>
<![CDATA[PENERAPAN SISTEM APLIKASI PELAYANAN KEPEGAWAIAN (SAPK) BERBASIS ONLINE PADA BADAN KEPEGAWAIAN DAERAH KOTA PEKANBARU ]]>
<![CDATA[sufi, wasiah]]>;
<![CDATA[herlinda, dwi]]>
<![CDATA[ Jurnal Niara Vol. 9 No. 2 (2017) ]]>
Publisher : <![CDATA[FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING ]]>
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DOI: 10.31849/nia.v9i2.2103
<![CDATA[This research was conducted at the office of the Badan Kepegawaian Daerah of Pekanbaru. Based on their initial observations of problems in implementing Employment Service Application System (SAPK Online) at the Badan Kepegawaian Daerah of Pekanbaru.in terms of human resources mampun Technology. This study focuses on the Implementation of E-Government through Employment Service Application System (SAPK Online): (1). To Knowing how the implementation of E-Government by using the Employment Service Application System (SAPK Online) at the Badan Kepegawaian Daerah of Pekanbaru.. (2). For Knowing the factors inhibiting the implementation of E-Government by using the Employment Service Application System (SAPK Online) at the Badan Kepegawaian Daerah of Pekanbaru.. This study is a qualitative study with the primary objective to describe and depict in detail and depth about how the implementation of E-Government in personnel administration through the Employment Service Application System (SAPK Online). Then the data analysis techniques used in this research was qualitative descriptive analysis, which is a technique that tries to describe things that are special to the data obtained through observation, interviews and documentation so that a qualitative data, to be analyzed further to become a conclusions according to the indicators that have been determined by the authors.]]>
<![CDATA[IMPLEMENTASI KEBIJAKAN INOVASI PELAYANAN PUBLIK DI PUSKESMAS JAYA MUKTI DALAM MENINGKATKAN KEPUASAN MASYARAKAT ]]>
<![CDATA[saputra, trio]]>;
<![CDATA[marlinda, pebriana]]>;
<![CDATA[sufi, wasiah]]>
<![CDATA[ Jurnal Niara Vol. 11 No. 2 (2019) ]]>
Publisher : <![CDATA[FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING ]]>
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DOI: 10.31849/nia.v11i2.2135
<![CDATA[Public service innovation policies are still new in the implementation of public services at this time. Puskesmas Jaya Mukti is one of the government institutions that innovates through the Optima cycle. The research method used is a qualitative approach, analysis of interactive models and interactive analysis in various qualitative analyzes as a continuous, repetitive and continuous effort. The results of the study showed that the policy implementation of the Proven Health Center using the Optima Cycle had gone well, automatically not making the patient's satisfaction in the Puskesmas increased. The inhibiting factors of the application of cyclical optima are the length of the report download from sikda optima, and in the application of the cyclical optima application there is still no recapitulation of the patient's history below 2016. And the latter requires a supportive policy such as the policy generator used to turn off the lights.]]>
<![CDATA[The Implementation of Market Service Retribution Policy of Trade and Industry Department of Pekanbaru ]]>
<![CDATA[hernimawati, hernimawati]]>;
<![CDATA[sufi, wasiah]]>
<![CDATA[ Jurnal Niara Vol. 12 No. 2 (2020) ]]>
Publisher : <![CDATA[FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING ]]>
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DOI: 10.31849/niara.v12i2.3193
<![CDATA[The market service retribution policy is basically a part of the source of local revenue that is quite necassary which will also determine the level of a region self-development and it can also determine the target of development and the area of development in the future. This study aims to determine the implementation of market service retribution policies in the Department of Trade and Industry of Pekanbaru City along with supporting factors and barriers. The research method used is descriptive method with a qualitative approachment. The theory used is the theory of George C.Edwards III which suggests four indicators that play an important role in achieving successful implementation. The results showed that the implementation of the market service retribution policy in Disperindag Pekanbaru City has shown good results, where policies were implemented in accordance with local regulations that have been made by the Regional Government regarding to The Market Service Retribution. However, lack of human resources as an interpreter or inner worker who is a civil servant because all this time the inner bill is an employee of honorarium, which is worried to commit fraud as well as retribution from the market service and the lack of financial or budgetary resources received due to a lack of awareness retribution in complying with regulations that have been included in the Regional Regulations regarding payment of retribution.]]>
<![CDATA[Inovasi Pelayanan Publik Pada Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Provinsi Riau ]]>
<![CDATA[sufi, wasiah]]>;
<![CDATA[Prihati]]>
<![CDATA[ Jurnal Niara Vol. 14 No. 1 (2021) ]]>
Publisher : <![CDATA[FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING ]]>
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DOI: 10.31849/niara.v14i1.5387
<![CDATA[Penelitian ini bertujuan mengetahui pelaksanaan inovasi pada DPMPTSP Provinsi Riau dalam memperoleh penghargaan pelayanan publik terbaik se-nasional dan mengetahui faktor pendukung inovasi pada DPMPTSP Provinsi Riau.Pemilihan lokasi penelitian ini berdasarkan fenomena atau masalah yang positif bahwa DPMPTSP Provinsi Riau memperoleh penghargaan pelayanan publik terbaik se-nasioanal dari Kementerian Pendayagunaan Aparatur Sipil Negara dan Reformasi Birokrasi pada Tahun 2018.Teknik pengumpulan data yang di gunakan melalui observasi, wawancara dan dokumentasi.Adapun informan penelitian ini: Kepala DPMPTSP Provinsi Riau, Kepala Bidang DPMPTSP Provinsi Riau, Pegawai DPMPTSP Provinsi Riau, dan Masyarakat.Langkah-langkah analisis data pada penelitian kualitatif menurut Miles and Huberman dalam (Sugiyono 2012:337) adalah reduksi data, penyajiandata dan verifikasi data.Muttaqin dalam (Deddy Mulyadi:2018) bahwa birokrasi yanng dapat melakukan inovasi dalam pelayanan publik, apabila beberapa faktor tersebut berinteraksi satu dengan yang lain dan terintegrasi dalam meciptakan birokrasi pemerintahan yang inovatif. Faktor-faktor tersebut berada pada tataran individu aparatur birokrasi pemerintahan, kelembagaan, sistem, dan masyarakat.]]>
