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All Journal SEIKO : Journal of Management & Business Jurnal Riset Bisnis dan Investasi Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Jurnal Pengabdian Masyarakat Madani Industrial Research Workshop and National Seminar Applied Business and Administration Journal (ABAJ)
Mukaram Mukaram
Politeknik Negeri Bandung
Religion Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Mechanical Engineering Social Sciences Other

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Analisis Electronic Service Quality pada Aplikasi Gojek (Studi pada Masyarakat Kota Garut) Mohamad Habib Alkadri; Mukaram Mukaram
Applied Business and Administration Journal Vol. 1 No. 3 (2022): Applied Business in MSME
Publisher : Ebiz Prima Nusa

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Abstract

Gojek is the pioneer of transportation in the first network in Indonesia which has been operating since 2010. The various online transportation services provided by Gojek are very diverse. The variety of services offered by Gojek makes the Gojek application have a lot of electronic services in it. The response of application users is not always positive with the existing electronic services in the Gojek application, but there is the possibility of a negative response given by users to the Gojek application. This phenomenon became the focus of research to determine the Quality of Electronic Services on the Gojek Application, by taking a study of the people of Garut City. In this study using quantitative descriptive analysis method, with the basis of the analysis is the calculation of the mean (average), standard deviation, maximum and minimum values. Respondents are Gojek application users in Garut City. Collecting data using an online questionnaire, namely Google Form with 104 respondents. The results of this study conclude that the quality of electronic services on the Gojek application is included in the Good criteria. The dimension that gets the highest score is the Efficiency dimension, while the dimension that gets the lowest score is Compensation.
PERANCANGAN SISTEM INFORMASI AKUNTANSI PENERIMAAN KAS DARI SEWA KAMAR MENGGUNAKAN GOOGLE SPREADSHEET PADA DEPARTEMEN KEUANGAN PT CIHAMPELAS CERDAS MANDIRI Anne Prisillia; Mukaram Mukaram
Applied Business and Administration Journal Vol. 2 No. 1 (2023): Second Edition
Publisher : Ebiz Prima Nusa

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Abstract

PT Cihampelas Cerdas Mandiri is an accommodation company or business entity engaged in accommodation services or room rentals. The cash income system for renting rooms at PT Cihampelas Cerdas Mandiri is still done manually, while PT Cihampelas Cerdas Mandiri has established two hotels, namely Cihampelas Hotel 1 and Cihampelas Hotel 2, with the head office located at Cihampelas Hotel 2. This raises various problems. Companies often face problems with cash income systems from room rentals that are less effective and efficient, so that it can affect the achievement of the Daily Income Report. In this context, a computerized and online cash income accounting information system has been created to facilitate the verification process of calculating cash income from room rentals, as well as reducing the frequency of errors in calculating cash income from room rentals. The purpose of this final report is to improve performance in calculating cash income from room rent to be more effective and efficient in the future. In addition, this Final Project report is a solution for companies in the process of calculating cash income from room rentals computerized using Google Spreadsheets.
ANALISIS EFEKTIFITAS SISTEM PERFORMANCE APPRAISAL PADA PT PATRA BADAK ARUN SOLUSI Hanum Faza; Mukaram Mukaram
Applied Business and Administration Journal Vol. 2 No. 1 (2023): Second Edition
Publisher : Ebiz Prima Nusa

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Abstract

The effectiveness of the performance appraisal system is a unit consisting of interrelated elements with goals as a measuring tool to assess the properties of work, individual characteristics, and the final result of how productive the individual is in handling his work, which is then used to achieve optimal results, according to organizational goals. In measuring the effectiveness of the performance appraisal system, five dimensions are used, namely relevance, sensitivity, reliability, practicality, and acceptability. The purpose of this study was to determine the effectiveness of the performance appraisal system of PT Patra Badak Arun Solusi. Sampling amounted to 102 people using incidental sampling techniques. The data collection technique was by distributing a questionnaire containing 10 statements distributed to employees as a measure of the effectiveness of the performance appraisal system at PT Patra Badak Arun Solusi. After that, the data was processed using the SPSS version 22 application, which was then analyzed. Descriptive analysis shows the effectiveness of the performance appraisal system for employees at PT Patra Badak Arun Solusi is effective. The mean is 3.89
Pengaruh Servant leadership terhadap Turnover intention dengan Job burnout sebagai Variabel Intervening pada Karyawan Business Consultant di PT XYZ Asyari Dila Augusta; Mukaram Mukaram
SEIKO : Journal of Management & Business Vol 8, No 2 (2025): July - December
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v8i2.8856

Abstract

Tingginya tingkat turnover intention pada karyawan Business Consultant di PT XYZ menjadi isu krusial yang berdampak pada stabilitas dan efektivitas organisasi. Penelitian ini bertujuan untuk menganalisis pengaruh servant leadership terhadap turnover intention dengan job burnout sebagai variabel mediasi. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei pada 106 karyawan Business Consultant PT XYZ yang dipilih melalui simple random sampling. Data dikumpulkan menggunakan kuesioner skala Likert dan dianalisis dengan Structural Equation Modeling berbasis Partial Least Squares (PLS-SEM). Hasil penelitian menunjukkan bahwa servant leadership tidak berpengaruh langsung secara signifikan terhadap turnover intention,namun berpengaruh negatif dan signifikan terhadap job burnout. Job burnout terbukti berpengaruh positif dan signifikan terhadap turnover intention. Selain itu, job burnout memediasi secara penuh (full mediation) pengaruh servant leadership terhadap turnover intention. Temuan ini menegaskan pentingnya peran servant leadership dalam menurunkan burnout, yang pada akhirnya dapat menekan turnover intention. Implikasi praktis dari penelitian ini adalah perlunya organisasi untuk mengintegrasikan pengembangan servant leadership dengan strategi pencegahan burnout guna meningkatkan retensi karyawan.
Perancangan dan Pembuatan Sistem Penyimpanan Dokumen Lisensi Berbasis Google Apps Script Syalsabila Tia Monica; Mukaram Mukaram; Eggi Indriani Pratami
Jutisi : Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Vol 15, No 3 (2026): Juni 2026
Publisher : STMIK Banjarbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35889/jutisi.v15i3.3682

Abstract

This study aimed to develop a license and permit document storage system based on the Google ecosystem to improve document management efficiency in organizations. The problem identified was the manual document storage and retrieval process, which required a long time and increased the risk of delayed document renewal. The method used was the System Development Life Cycle (SDLC) with the Waterfall model, including analysis, design, implementation, and testing stages. The system was developed by integrating Google Forms, Google Drive, and Google Sheets with automation using Google Apps Script. The results showed that the system improved document retrieval efficiency from 300 seconds to 10 seconds, achieving a 96.6% increase. The system also reduced human error and improved document expiration monitoring effectiveness.Keywords: Document Management System; Google Apps Script; Cloud Computing; Automation; Digital ArchivingAbstrakPenelitian ini bertujuan untuk mengembangkan sistem penyimpanan dokumen lisensi dan izin berbasis ekosistem Google guna meningkatkan efisiensi pengelolaan dokumen pada organisasi. Permasalahan yang dihadapi adalah proses penyimpanan dan pencarian dokumen yang masih dilakukan secara manual sehingga memerlukan waktu lama dan berisiko terhadap keterlambatan pembaruan dokumen. Metode yang digunakan adalah System Development Life Cycle (SDLC) dengan model Waterfall yang meliputi tahap analisis, desain, implementasi, dan pengujian. Sistem dikembangkan dengan mengintegrasikan Google Forms, Google Drive, dan Google Sheets serta otomatisasi menggunakan Google Apps Script. Hasil penelitian menunjukkan bahwa sistem mampu meningkatkan efisiensi waktu pencarian dokumen dari 300 detik menjadi 10 detik atau sebesar 96,6%. Sistem juga mampu mengurangi kesalahan manusia dan meningkatkan efektivitas pemantauan masa berlaku dokumen. 
Co-Authors Afiyanisa Mauli Ahmad Zaky Amidya Priani Anne Prisillia Asrizal Asrizal Asyari Dila Augusta Eggi Indriani Pratami Hanum Faza Loveanis Widya Puspa Maisya Sabilla Mamun Sutisna Mohamad Habib Alkadri Mohammad Rizal Gaffar Muhammad Habiburrohman Mukhlish Ali Putri, Ivon Sandya Sari Syalsabila Tia Monica Tangguh Dwi Pramono Tiorida, Ermina Vista Efanny Fillayata YAYAN FIRMANSYAH, YAYAN