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All Journal VISIKES Window of Health : Jurnal Kesehatan Praxis : Jurnal Sains, Teknologi, Masyarakat dan Jejaring Indonesian of Health Information Management Journal (INOHIM) Jurnal Pengabdian Masyarakat Borneo J-REMI : Jurnal Rekam Medik dan Informasi Kesehatan Aptekmas : Jurnal Pengabdian Kepada Masyarakat PAKDEMAS : Jurnal Pengabdian Kepada Masyarakat PELS (Procedia of Engineering and Life Science) Medika Trada Prosiding University Research Colloquium Journal of Hospital Administration and Management (JHAM) ENGAGEMENT: Jurnal Pengabdian Masyarakat Jurnal manajemen informasi kesehatan Indonesian Journal of Public Health and Nutrition ABDIKES TRADA : JURNAL PENGABDIAN MULTIDISIPLIN DAN PEMBERDAYAAN MASYARAKAT
Lutfiyah Rizqulloh
Rekam Medis & Informasi Kesehatan, Politeknik Bina Trada Semarang
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Meningkatkan Kesehatan Mental Remaja Melalui PIK-R Supiana, Nia; Rizqulloh, Lutfiyah; Syaifudin, Achmad; Wulandari, RR. Catur Leny
Indonesian Journal of Public Health and Nutrition Vol. 5 No. 2 (2025)
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/ijphn.v5i2.23022

Abstract

Latar Belakang: Kesehatan mental remaja menjadi isu krusial dengan prevalensi tertinggi pada usia 17-18 tahun. Kota Semarang, berdasarkan data Dinas Kesehatan Kota Semarang tahun 2023, terdapat sekitar 8,5% remaja usia sekolah yang mengalami gangguan mental emosional. Angka ini menunjukkan peningkatan dibandingkan tahun 2020 yang hanya 6,7%. Penelitian ini bertujuan merekomendasikan intervensi untuk meningkatkan kesehatan mental remaja di Kota Semarang. Metode: Penelitian menggunakan desain cross-sectional dengan total sampling pada 258 siswa SMA Islam Sultan Agung 3 Semarang. Instrumen yang digunakan adalah Self Reporting Questionnaire (SRQ) dari WHO untuk skrining gangguan kejiwaan. Data dianalisis secara deskriptif. Hasil: Usia 16-18 tahun merupakan fase kritis perkembangan remaja. Remaja perempuan menunjukkan gejala gangguan mental emosional lebih tinggi (61,2%) dibandingkan laki-laki. Gejala tersering adalah kelelahan sepanjang waktu (90,5%), diikuti kesulitan pengambilan keputusan (70,7%) dan sakit kepala (68,1%). Kesimpulan: Tingginya prevalensi gangguan mental, terutama pada remaja perempuan, menunjukkan perlunya intervensi berbasis sekolah. Pendirian Pusat Informasi dan Konseling Remaja (PIK-R) di SMA Islam Sultan Agung 3 Semarang, bekerja sama dengan BKKBN, direkomendasikan sebagai langkah strategis untuk mengatasi masalah kesehatan mental siswa.
ANALISIS KUALITAS LAYANAN RAWAT JALAN DI PUSKESMAS X KOTA SEMARANG MENGGUNAKAN INTEGRASI SERVQUAL DAN IMPORTANCE PERFORMANCE ANALYSIS Muhammad Iqbal; Rizqulloh, Lutfiyah; Pradana, Firmansyah Kholiq
Journal of Hospital Administration and Management (JHAM) Vol 6 No 2 (2025): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v6i2.806

Abstract

The high level of service utilisation at the X Health Centre in Semarang City requires a comprehensive evaluation of service quality to ensure that it meets patient expectations and perceptions. This study aims to analyse the quality of outpatient services at the X Health Centre in Semarang City using an integrative approach that combines the SERVQUAL model and Importance-Performance Analysis (IPA). This study is a quantitative, observational, descriptive-analytical design. The study population comprised an average of 195 outpatient visits per month, and a sample of 66 respondents was selected using the Slovin formula. Data collection was conducted using the SERVQUAL questionnaire, which measures five dimensions of service quality: tangibles, reliability, responsiveness, assurance, and empathy. Data analysis involved calculating perception, expectation, and SERVQUAL gap values, and mapping IPA attributes. The results showed that the dimensions of tangibles, assurance, and some aspects of reliability and empathy were in the strong category, indicating that service performance had met or exceeded patient expectations. However, the responsiveness dimension showed the most significant negative gap, particularly in indicators of service waiting time, access to complaint submission, and the speed of information provision. These findings indicate the need to prioritise improvements in operational aspects and service flow management. The conclusion of this study confirms that the integration of SERVQUAL and IPA is effective in identifying the strengths and weaknesses of outpatient service quality at Puskesmas X. It is recommended that Puskesmas focus on improving the dimensions of responsiveness and reliability, as well as conducting periodic service quality evaluations to enhance patient satisfaction and trust continuously. Keywords : SERVQUAL, Importance Performance Analysis, Community Health Center, Patient Satisfaction
Co-Authors Achmad Noerkhaerin Putra Achmad Syaifudin Adelia Puspitasari Artati, Diah Kari Bajeng Nurul Widyaningrum Bayu Yoni Setyo Nugroho Destri Maya Rani Destri Maya Rani Diah Kari Artati Diah Kurniawati Febrilian, Chatarina Lintang Frieda Ani Noor Frieda Ani Noor Haikal Haikal Hendro Prabowo Kari Artati, Diah Maya Rani, Destri Muhammad Iqbal Muhammad Iqbal Nadiah, Salma Nia Supiana, Nia Nurul Widyaningru, Bajeng Pradana, Firmansyah Kholiq puja, raafi Putra, Ardy Nopiawan Rani, Destri Maya Ratih Dwi Anggraynie Wulandari, Rr. Catur Leny