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A Multi-Role Web-Based Customer Relationship Management (CRM) Information System Using the Agile Method at Telkom Witel Lampung–Bengkulu Muhammad Ikhsan; Intan Nur Laila; Rahayu Indah Lestari; Anindita Tri Mulia; Allwine
Jurnal Armada Informatika Vol 10 No 1 (2026): Juni
Publisher : STMIK Methodist Binjai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36520/jai.v10i1.282

Abstract

This study discusses the development of a web-based Customer Relationship Management (CRM) Information System at PT Telekomunikasi Indonesia, Tbk Witel Lampung-Bengkulu by integrating three main roles: Admin, Government Service, and Shared Service General Support. The main problem identified is that user data, regional data, project opportunities, marketing activities, customer data, customer interactions, and payment monitoring were still mostly managed manually using Microsoft Excel, which could cause data duplication, reporting delays, and input errors. This study applied the Agile method through planning, design, development, testing, deployment, and review stages. The system was developed using PHP with the Laravel framework, MySQL database, and Bootstrap to create a responsive user interface. The developed features include login, user management, regional data management, dashboard, Government Service project opportunity management, marketing activity records, customer data, interaction history, payment monitoring, filters, import, export, and user profile. System testing was conducted using Black Box Testing and User Acceptance Testing to ensure that each function met user requirements. The resulting system integrates administration, government sales, and customer collection processes into one platform, making data more centralized, monitoring faster, and reporting more accurate and well documented.
The Effect of ESG Disclosure on Financial Performance: Moderating Role of Firm Size and Leverage Rinny Meidiyustiani; Indah Rahayu Lestari
Journal of Economic Education and Entrepreneurship Studies Vol. 7 No. 3 (2026)
Publisher : Department of Economics Education, Faculty of Economics, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62794/je3s.v7i3.331

Abstract

Environmental, social, and governance (ESG) disclosure has become an important mechanism for companies to communicate sustainability commitments and reduce information asymmetry in capital markets. This study examines the effect of ESG disclosure on the financial performance of consumer non-cyclicals companies listed on the Indonesia Stock Exchange, with firm size and leverage initially proposed as moderating variables. Using a quantitative explanatory design, this study employed secondary data obtained from annual reports, sustainability reports, financial statements, and Refinitiv LSEG data over a five-year observation period. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS. Financial performance was initially measured using PBV, ROA, and ROE, while firm size was measured by the natural logarithm of total assets and leverage by the debt ratio. The measurement model results showed that ROA and debt did not meet the outer loading criteria and were therefore removed from the final model. The findings reveal that ESG disclosure has a positive and significant effect on financial performance. Firm size also has a positive and significant effect on ESG disclosure but a negative and significant effect on financial performance. However, firm size does not moderate the relationship between ESG disclosure and financial performance. These findings support stakeholder theory and signaling theory by showing that ESG disclosure can function as a value-relevant signal for investors. The study contributes to ESG literature in emerging markets by demonstrating that ESG disclosure directly supports financial performance, although its effect is not contingent on firm size.