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All Journal Jurnal Manajemen dan Agribisnis Jurnal Dimensi Pratama Teknik Sipil JAM : Jurnal Aplikasi Manajemen Jurnal Agribisnis Indonesia (Journal of Indonesian Agribusiness) Forum Agribisnis Neo-Bis Jurnal Penelitian Pertanian Terapan AL ISHLAH Jurnal Pendidikan Owner : Riset dan Jurnal Akuntansi Menara Ilmu Agro Bali: Agricultural Journal Management Studies and Entrepreneurship Journal (MSEJ) Journal of Agri Socio Economics and Business Indonesian Journal of Multidisciplinary Science Journal of Islamic Digital Economics and Management IIJSE
Joko Purwono
Departemen Agribisnis, Fakultas Ekonomi Dan Manajemen, Institut Pertanian Bogor
Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Other

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The Impact of Training and Compensation on the Performance of Tagrinov Facilitators on Visitors’ Satisfaction Saptianty, Nila Jania; Hubeis, Aida Vitayala Sjafri; Purwono, Joko
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 7 No 2 (2024): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v7i2.4869

Abstract

This research aims to analyze the direct and indirect influence of training, compensation, and performance of service providers on visitor satisfaction in Tagrnov using the SEM-PLS analysis method, as well as evaluating the level of visitor satisfaction with Tagrinov using the IPA analysis method. The results of SEM-PLS analysis show that implementer performance does not have a significant influence on visitor satisfaction, while compensation and training have a significant influence on visitor satisfaction and implementer performance. However, indirect measurements show that compensation and training do not have a significant effect on visitor satisfaction through the performance of service providers. IPA analysis assesses the level of suitability to determine how satisfied visitors are with the Tagrinov facilitator's performance and how well the facilitator understands visitors' needs. Various attributes are assessed and categorized in four different quadrants based on their level of influence and importance on visitor satisfaction, with improvement recommendations given for certain attributes.
Co-Authors Adib Priambudi Andryono Kilat Adhi Anggraini, Elisa Anisa Roseriza Astuti, Endah Cahyaning Budi Irawan Burhanuddin Burhanuddin Burhanuddin Burhanuddin Chandra, Jimmy Cindy Khaerunisa, Almira Evi Yuliati Faqih Udin dan Jono M. Munandar Meivita Amelia Fariyanti, Anna Feryanto Feryanto Furqon Syarief Hidayatullah Furqon Syarief Hidayatulloh Hanum, Nikmah Hasibuan, Iqbal Fairuz Heti Mulyati Hubeis, Aida Vitayala Sjafri Khaerunisa, Almira Cindy Kurniawan, Patricia Chiaulina Lukman M. Baga Lukman M. Baga Mazidatul Qonita, Siti Mega Alawiyah Maksum Meiryanti Andryani Morina Pasaribu Nada Fajriah Nadhry Nadirman Nanda Firmanda Netti Tinaprilla Nopiah, Neneng Octaviani, Vanessa Rara Tama Putri Reny Novianti Resty Istiarti Revi Ernanda Ria Dharmanthi K.W.A. Saptianty, Nila Jania Sarma, Ma’mun Sri Sugyaningsih Suci Melani Syati Saptaria Tane, Conny Belinda Tiara Asri Satria Ulfa, Amelia Wahyu Budi P. Wasfi, Sabrul Wujud Rolesya