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All Journal REZ PUBLICA Journal Publicuho CALGOVS (LOCAL POLITIC AND GOVERNMENT ISSUES) Jurnal Pengabdian Nusantara (JPN) Journal Publicuho Kongga : Jurnal Pengabdian Masyarakat
Muhammad Yusuf
Universitas Halu Oleo
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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Journal : Journal Publicuho

 1 
PENINGKATAN KUALITAS LAYANAN PUBLIK MELALUI PELAYANAN ADMINISTRASI PERNIKAHAN PADA KANTOR URUSAN AGAMA KECAMATAN WOLIO KOTA BAU BAU Adrian Tawai; Muhammad Yusuf; Muh. Rijal
Journal Publicuho Vol. 5 No. 3 (2022): August - October - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (171.828 KB) | DOI: 10.35817/publicuho.v5i3.6

Abstract

This study aims to determine the marriage administration services at the Religious Affairs Office (KUA) Wolio District Bau-Bau City and to determine the factors of marriage administration services at the Religious Affairs Office (KUA) Wolio District Bau-Bau City. It uses observation, interviews, and documentation as a qualitative descriptive research method. The results of this study indicate that the marriage administration services carried out by the Office of Religious Affairs (KUA) of Wolio District are carried out by paying attention to simple, transparent, complete and affordable aspects. everything is done to make it easier for the community to manage the existing marriage administration and in terms of being transparent, information about the arrangement is given, including using social media and in complete terms where the people who come to take care must pay attention to all the completeness of the files in managing and affordable and affordable. In terms of costs, where everything has been regulated in the existing rules, people who take care of marriage administration are charged six hundred thousand for those who get married outside the office and for those who get married at the Wolio District Religious Affairs Office (KUA) with a note that it is done within working time.
IMPLEMENTASI PRINSIP TATA KELOLA PEMERINTAHAN TERHADAP KUALITAS PELAYANAN PUBLIK DI KOTA KENDARI PROVINSI SULAWESI TENGGARA Muhammad Amir; Adrian Tawai; Muhammad Yusuf
Journal Publicuho Vol. 6 No. 3 (2023): August - October - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v6i3.341

Abstract

The aim of this research is to determine the implementation of governance principles on the quality of public services in Kendari City, Southeast Sulawesi Province. Qualitative descriptive research methodology which includes observation, interviews and documentation was used in this research. Data analysis uses descriptive interactive according to Milles Huberman and Saldana. The findings of this research indicate that the application of good governance principles in improving the quality of public services, in terms of transparency, has not been fully realized, especially regarding access to service requirements that cannot be reached by all levels of society. Second, responsiveness in responding to needs is quite good, but completion in a timely manner is not appropriate due to the large number of taxpayers quantitatively. Third, a fair aspect in providing services has been implemented by giving priority to the community in a timely manner. Fourth, the effectiveness and efficiency of employees can be seen, with their efforts increasing their potential to improve services. Fifth, employee accountability through reprimanding and directing staff who commit negligence, but there are still staff who repeat this negligence and act not in accordance with the SOP.
Co-Authors Abdul Kadir Adrian Tawai akhyar abdullah Asriani Bakti Bakti Biben Warni Faturachman Alputra Sudirman Fera Tri Susilawaty Gaddis Pertiwi Harjudin, La Ode Hasriani Amin La Bilu La Ode Aslim La Ode Aslim La Ode Herman Halika La Ode Muhammad Elwan Liwaul Liwaul M. Ishak Syahadat Muh. Rijal Muhammad Amir Saidin Saidin Saidin Sartono Sartono Sasni Sasni Suryana Mekuo Taufik Taufik