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All Journal Explore: Jurnal Sistem Informasi dan Telematika (Telekomunikasi, Multimedia dan Informatika) Sisforma: Journal of Information Systems Jurnas Nasional Teknologi dan Sistem Informasi SMATIKA Jurnal Ilmiah KOMPUTASI Sistemasi: Jurnal Sistem Informasi JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI Sebatik J-SAKTI (Jurnal Sains Komputer dan Informatika) JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Jurnal SITECH : Sistem Informasi dan Teknologi Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi JASIEK (Jurnal Aplikasi Sains, Informasi, Elektronika dan Komputer) Journal of Information Systems and Informatics Jurnal Teknologi Dan Sistem Informasi Bisnis JATI (Jurnal Mahasiswa Teknik Informatika) Aiti: Jurnal Teknologi Informasi Journal of Computer and Information Systems Ampera Jurnal Pengembangan Sistem Informasi dan Informatika KLIK: Kajian Ilmiah Informatika dan Komputer J-SAKTI (Jurnal Sains Komputer dan Informatika) Jurnal Bina Komputer Jurnal Informatika: Jurnal Pengembangan IT Jurnal Pendidikan Teknologi Informasi (JUKANTI) Tadulako Science and Technology Journal INOVTEK Polbeng - Seri Informatika JuTISI (Jurnal Teknik Informatika dan Sistem Informasi)
Penidas Fodinggo Tanaem
Universitas Kristen Satya Wacana
Agriculture, Biological Sciences & Forestry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Languange, Linguistic, Communication & Media Library & Information Science Mathematics Social Sciences Other

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User Satisfaction Analysis of PDAM’s CATER System using Heuristic-SUS Evaluation Seno Purdayanto, Stefanus Adin; Tanaem, Penidas Fiodinggo
Sistemasi: Jurnal Sistem Informasi Vol 14, No 6 (2025): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v14i6.5484

Abstract

The Regional Drinking Water Company (PDAM) of Salatiga City, as a provider of clean water services, has implemented a web-based Meter Recording System (CATER) to enhance operational efficiency. However, the system's effectiveness has not been comprehensively evaluated in terms of usability, despite this factor being crucial for employee productivity and service quality. This study aims to assess the usability level of the CATER system by combining the Heuristic Evaluation (HE) and System Usability Scale (SUS) methods to identify the system's strengths and weaknesses and provide evidence-based recommendations for improvement. The evaluation results show that the system generally demonstrates good usability, with the highest HE scores in Visibility of System Status (89%) and Aesthetic Design (88%), indicating an informative and consistent interface. However, weaknesses were identified in the areas of Recognition Rather Than Recall (68%) and Help Documentation (75%), suggesting a need for workflow simplification and more intuitive user guidance. The average SUS score of 75 (classified as Acceptable) supports the finding that the system is generally well-received by users, though there is still room for improvement. Based on these findings, the study recommends improvements focusing on workflow simplification, the development of more contextual help features, and optimization of error prevention mechanisms. This study’s results are not only valuable for the further development of the CATER system but also serve as a reference for evaluating similar systems in other public utility sectors.
Tabel Partisi Pada STARS: Konsep Dan Evaluasi (Studi Kasus STARS UKSW) Boymau, Infraim Oktofianus; Tanaem, Penidas Fiodinggo; Tanaamah, Andeka Rocky
Jurnal Informatika: Jurnal Pengembangan IT Vol 8, No 2 (2023)
Publisher : Politeknik Harapan Bersama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30591/jpit.v8i2.4753

Abstract

Database performance is one of the main components in supporting the sustainability of a system, in this case, STARS. In the system context, data will usually be collected into a database. Tied to the data collection process, this really affects the performance of a system as a whole, in this case when executing a query to get a return of the execution results, because the performance of the database itself will be affected by the amount of data available. One way to improve the performance of the database is to use the partition table concept. Thus, in this research a design and evaluation of the partition table will be carried out which will then be applied to the SWCU STARS database. This research focuses more on the use of vertical partitions and list partitions by utilizing PostgreSQL version 14. The stages used in this study. These stages include data collection, partition design, technical partition, testing and implementation. The results of this study indicate that partition tables have better performance than non-partition tables. Judging from some of the sql syntax, namely update, delete and select, while insert has poor performance for partition tables compared to non-partition tables
Voluntary Counseling and Testing (VCT) Application for HIVDS Counselors hendra, syaiful; Ngemba, Hajra Rasmita; Dodu , Albertch Yordanus Erwin; Nur, Rosmala; P. Dominggo, Nenita; Rantung, Vivi; Lintine, Gabriella Bamba Ratih; Tanaem, Penidas Fiodinggo; Putra Ramadhan, Adjie
Tadulako Science and Technology Journal Vol. 1 No. 1 (2020): TADULAKO SCIENCE AND TECHNOLOGY JOURNAL
Publisher : LPPM Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/sciencetech.v1i1.15179

Abstract

program (unreached population) such as clients who visit independent practice health services, clients who seek treatment themselves with alternative medicine or buy drugs at pharmacies that are not in accordance. This study aims to design a model that can help the government in HIV case through counsellors aiming to reduce the spread of the infectious diseases. Methods: The type of research conducted is applied research. This research designed and built a model to help counsellors and clients during the treatment period. The study was conducted in Palu City with a number of samples scattered in 8 Voluntary Counselling and Testing (VCT) clinics . Results: The model developed resulted in an Electronic HIV Control and Counselling Care (E-HC3) application that can help counsellors dealing with large numbers of clients and are private. Applications built have three levels, in which the first level is as a super admin (government), the second level is an admin (counsellor) and level three is the client . Conclusion This app is very helpful for counseling HIV-AIDS counselors and clients based on application testing. It is known that the E-VCT application counselor's assessment of the total percentage value of the five variables tested was 80.10% with a very good acceptance rate from the user of the E-VCT Application.
Marketing Strategy Analysis of Domba Reborn Car Wash Salatiga Using the TOWS MATRIX Method Ludjuwara, Ariel Putra Umbu Saga; Tanaem, Penidas Fiodinggo
Jurnal Teknologi Dan Sistem Informasi Bisnis Vol 8 No 2 (2026): April 2026
Publisher : Prodi Sistem Informasi Universitas Dharma Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jteksis.v8i2.2592

Abstract

This study is motivated by the increasing competition in the car wash service industry in Salatiga and the suboptimal implementation of digital marketing strategies at Domba Reborn Car Wash. This study aims to analyze and formulate appropriate marketing strategies to improve business competitiveness. The method used is a qualitative descriptive approach with a case study. Data were collected through interviews, observations, and documentation. The data analysis technique was conducted by identifying internal factors (strengths and weaknesses) and external factors (opportunities and threats), which were analyzed using the TOWS Matrix method. The results indicate that the business has strengths in social media utilization, supporting facilities, and additional services. However, weaknesses include limited human resources, suboptimal marketing strategies, and low brand awareness. Opportunities arise from the increasing number of vehicles, while threats come from competitors. Recommended strategies include optimizing digital promotion, improving service quality, developing consistent content strategies, and creating customer loyalty programs. Keywords: marketing strategy, digital marketing, TOWS Matrix, SMEs, car wash service
Analisis Kualitas Desain Website Bambtek Karoseri Ambulans Menggunakan Pendekatan Teoritis Desain Web Theodora, Marry Fransisca; Tanaem, Penidas Fiodinggo
Jurnal Teknologi Dan Sistem Informasi Bisnis Vol 8 No 2 (2026): April 2026
Publisher : Prodi Sistem Informasi Universitas Dharma Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jteksis.v8i2.2648

Abstract

Analysis of User Experience in the WEVERSE Application using the ITIL V3 Service Design Domain : An ENGENE Perspective in Indonesia Emmanuela Adtrisel Saudale; Penidas Fiodinggo Tanaem
Sistemasi: Jurnal Sistem Informasi Vol 15, No 3 (2026): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v15i3.6172

Abstract

The rapid development of digital technology has changed the way artists and fans interact through community applications such as Weverse. This study aims to evaluate the user experience of Weverse from the perspective of ENGENE (ENHYPEN fans) in Indonesia using the ITIL V3 Domain Service Design approach, as well as to analyze the service quality of the application and provide recommendations for improvement. The research employed a quantitative approach through a survey using a questionnaire instrument developed based on the ITIL V3 Service Design Framework, which consists of six subdomains : Service Catalogue Management, Service Level Management, Capacity Management, Availability Management, Information Security Management,and Supplier Management. The sample consisted of 100 respondents selected using the Slovin formula with a 10% margin of error from an estimated population of 29,937 ENGENE members in Indonesia. Data were analyzed using maturity level analysis and gap analysis. The results show that all subdomains are at Maturity Level 4 (Managed and Measurable), with an average current maturity score of 4.07 and Expected Maturity score of 4.50, resulting in an average gap of 0.43. Among the subdomains, Service Catalogue Management demonstrates the best performance with a current maturity score of 4.21 and the smallest gap of 0.29, while Service Level Management shows the lowest score of 3.89 with the largest gap of 0.61, making it the primary priority for improvement. The findings suggest that the Weverse application has reached the managed stage, where IT service design processes can be systematically measured and monitored. However, continuous improvements are still required to achieve the optimal target of Maturity Level 5 (Optimized).
Co-Authors Ade Iriani Agustinus Fritz Wijaya Andeka R. Tanaamah Andeka Rocky Tanaamah Angga Godlif Sandy Antonius Antonius Arifuddin Mustofa Ariya Dwika Cahyono Augie David Manuputty Betesda Feronika Lumbanraja Boymau, Infraim Oktofianus Bryan Adha Elang Praditya Chrisna, Exellino Bramasta Christ Rudianto Daniel Pesik, Bryan Danny Manongga Dhandy Joenathan Kurnia Putra Dian Oktaviani Dodu , Albertch Yordanus Erwin Dwi Hosanna Bangkalang Eden Renold Mintje Edy Kurniawan Eldad, Daniel Benedictus Emmanuela Adtrisel Saudale Endang Saputra Evi Maria Evi Maria Ferren Feibiola Pusung Fransiska Wahyuning Kurniawati Frederik S. Papilaya Frederik Samuel Papilaya George Nicholas Huwae Geraldy Umbu Tey Renggi Deddy Hajra Rasmita Ngemba Hana, Mutiara Mentari Rambu Hanna Prillysca Chernovita Herdin Yohnes Madawara Infraim Oktofianus Boymau Juen Ruth Djapandjatay Kristoko Dwi Hartomo Laelaem, Theophani Lintine, Gabriella Bamba Ratih Ludjuwara, Ariel Putra Umbu Saga Luis, Michael Fernando Mambrasar, Jesica Margaretha Ayuningtyas Masan Abdi Wicaksono Mintje, Eden Renold Nathanael Julian Budiono Nicolas Evander Suhandi P. Dominggo, Nenita Pradhana, Bertrandus Iffan Putra Ramadhan, Adjie Putra, Dhandy Joenathan Kurnia Raymond Putra Fajar Prayogo Raymundus Sendy Nugroho Resa Saputri Ricky Malau Rosmala Nur Royani, Ivana Lara Rudi Kusnadi Ryan Haryo Pangestu Sandra Gita Seno Purdayanto, Stefanus Adin Suhandi, Nicolas Evander Syaiful Hendra Theodora, Marry Fransisca Vivi Peggie Rantung Wicaksono, Masan Abdi Wivadario Wilana Yani Rahardja Yessica Nataliani Yogi Danar Karismanto