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All Journal Kinerja Abdimas Talenta : Jurnal Pengabdian Kepada Masyarakat Ganaya: Jurnal Ilmu Sosial dan Humaniora MUKADIMAH: Jurnal Pendidikan, Sejarah, dan Ilmu-ilmu Sosial JURNAL PENDIDIKAN, SAINS DAN TEKNOLOGI Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences JURNAL KAJIAN KESEHATAN MASYARAKAT JURNAL INOVASI KESEHTAN MASYARAKAT Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Jurnal Penelitian Inovatif Formosa Journal of Science and Technology (FJST) SIMBOL : Jurnal Administrasi Publik dan Pemerintahan Innovative: Journal Of Social Science Research International Journal of Economics and Management Journal of Environmental and Development Studies Asian Multidisciplinary Research Journal of Economy and Learning Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik
Erika Revida
FISIP USU Medan Jurusan Ilmu Administrasi
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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Kinerja Pegawai Dinas Sosial Kota Medan dalam Pelayanan Surat Keterangan Tidak Mampu Tiara, Tiara; Revida, Erika
Innovative: Journal Of Social Science Research Vol. 4 No. 2 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i2.9091

Abstract

Pengurusan SKTM di Dinas Sosial Kota Medan masih belum mencapai target yang diinginkan, terlihat dari data jumlah penduduk miskin di Kota Medan yang mencapai 187.740 jiwa pada tahun 2022, namun hanya 4.321 yang mengurus SKTM. Hal ini menjadi fokus penelitian terkait kinerja pegawai Dinas Sosial Kota Medan dalam pelayanan SKTM, serta faktor-faktor yang memengaruhi peningkatan kinerja mereka. Penelitian menggunakan pendekatan kualitatif deskriptif, yang bertujuan untuk mendeskripsikan objek, fenomena, dan setting sosial yang relevan dengan naratif berdasarkan observasi, wawancara, dan dokumentasi. Informan yang terlibat dalam penelitian ini termasuk Sekretaris Dinas, Kepala Bidang, Seksi Jaminan Sosial Keluarga, Analis Pelayanan Sosial, Penyusun Pemberian Bantuan Teknis, Staff loket, dan Masyarakat umum. Hasil penelitian menunjukkan bahwa kualitas hasil kerja pegawai Dinas Sosial Kota Medan dalam pengurusan SKTM masih belum optimal, dengan kurangnya komitmen dalam menyelesaikan tugas dan perluasan mutu hasil kerja. Ketepatan waktu dalam pelayanan SKTM juga masih perlu ditingkatkan, dengan memperhatikan teknik bekerja untuk menyelesaikan tugas sesuai dengan waktu yang ditetapkan dan menekankan penyelesaian tugas tepat waktu sesuai rencana kerja. Faktor-faktor yang mempengaruhi peningkatan kinerja pegawai Dinas Sosial Kota Medan dalam pelayanan SKTM mencakup hambatan terkait kemampuan mereka dalam melayani masyarakat.
Transparansi Pelayanan Publik pada Kelurahan Padang Bulan Selayang II Medan Kacaribu, Dio Chandra; Revida, Erika
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 6 No 1 (2024): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v6i1.649

Abstract

In the current era of reform, it demands changes and improvements to better public services. Implementation of Government Administration as stipulated in Law Number 30 of 2014 seeks to improve good governance and prevent the practice of Corruption, Collusion and Nepotism (CCN) which until now often occurs in various elements of government in Indonesia. Kelurahan is one of the smallest institutions in government that needs to improve the public service system, especially in the transparency of public services which are still full of problems to this day. The purpose of this study is to describe transparency in public services in the Padang Bulan Selayang II Medan Village and to find out the obstacles in its implementation. The research method used in this study is descriptive qualitative which explains the phenomenon in depth through data collection. This study uses the theory presented by Kristianten (2006) with indicators of document availability and accessibility, clarity and completeness of information, process openness, and a regulatory framework that guarantees transparency. The results of the study show that Transparency in Public Services in the Padang Bulan Selayang II Medan Village is quite transparent, but of course transparency still needs to be increased.
The Implementation of One-Stop Integrated Services in Attracting Investment to North Sumatera Province Lubis, Anggi Kurniawan; Revida, Erika; Humaizi, Humaizi
Dinasti International Journal of Economics, Finance & Accounting Vol. 4 No. 1 (2023): Dinasti International Journal of Economics, Finance & Accounting (March-April 2
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v4i1.1575

Abstract

This study aims to analyze the implementation of the One-Stop Integrated Service at the One-Stop Integrated Investment and Licensing Service (DPMPPTSP) of North Sumatera Province and what factors hinder increasing investment. This research method is qualitative with the type of data in the research using primary data through interviews with informants, then secondary data is obtained by conducting an analysis of literature and literature related to research. The analysis technique in this research through reducing data, presenting data and drawing conclusions. The results of this research shows that in order to attract investors to invest in North Sumatera Province, the DPMPPTSP of North Sumatera Province tries to create positive image by removing negative images of poor licensing services. In addition to creating positive image the DPMPPTSP of North Sumatera Province tries to implementing the One-Stop Integrated Service policy which is not yet complete, in the sense that there is still a gap in authority between agencies so that it has not fully met the expectations and satisfaction of users of licensing services and besides that, a complex bureaucracy which makes it difficult for investors to manage business the permits. This causing fluctuate on investment growth. In the context of licensing and non-licensing services the Governor of North Sumatera delegated authority in accordance with the regulation of North Sumatera Governor Number 39 of 2020, delegates its authority to the North Sumatera Province’s DPMPPTSP in particular to provide licensing services and supported community as users of licensing services.
Co-Authors Agus Purwoko Anazmi, Feby Anugrah, Ridho Badaruddin Br Sinuraya, Uria Utari Charloq Dwi Lindarto Emi Suryati, Christina Harahap, Ajie Guna Dharma Hasiholan Hutagalung, Mulatua Humaizi, Humaizi Hutasuhut, Syafrial Aulia indra, rama Juliana, Asima Kacaribu, Dio Chandra Lisda Situmorang, Emmy Lubis, Anggi Kurniawan Marjono, Ari Marlina, Egita Maykel Siregar, Epafras Muhammad Irfan NASUTION, MUHAMMAD ARIFIN Novita Dewi, Lola Nurwijayanti Pane, Muhammad Sorimuda Purba, Sungkunen Rifa’I, Ahmad Rizky, Mhd. Dhiya Robert Sibarani, Robert Rujiman Safira, Meisha Samura, Dasril Sari, Mi'raj Purnama Sihombing, Rano Karno Simanungkalit, Theodora M Sinambela, Megawati Sirojuzilam Hasyim Sudarwati, Lina Sukarman Purba Suwardi Lubis Tiara, Tiara Vaneysha, Vini Weya, Ince Zalukhu, Berkat Dedikasi Zulkifli Nasution