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All Journal Almufida: Jurnal Ilmu-Ilmu Keislaman Jurnal Al-Taujih : Bingkai Bimbingan dan Konseling Islami PRODU-Prokurasi Edukasi (Jurnal Manajemen Pendidikan Islam) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Teknik Informatika (JUTIF) Journal Cerdas Mahasiswa Murabby: Jurnal Pendidikan Islam Innovative: Journal Of Social Science Research Society
Wahyuli Lius Zen
Universitas Islam Negeri Imam Bonjol Padang
Religion Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Increased Intensity of Student Loyalty based on Quality of Service, Satisfaction and Confidence Asriatuzzeky Asriatuzzeky; Naila Hayati; Wahyuli Lius Zen; Rehani Rehani; Zulvia Trinova
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 3 (2022): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i3.6507

Abstract

Student loyalty indicates a quality college. Good service quality is the ability of the institution to provide service according to customer requests, listen to all forms of customer complaints, and provide a positive reaction to customer complaints so as not to cause an unfavorable perception of the quality of the services provided. The quality of service at an institution greatly affects customer satisfaction. customer satisfaction with an institution needs to be maintained. Satisfaction has an influence on trust. Through the trust of students who are studying, they will be loyal to complete their education in the high education.
Co-Authors Alfurqan, Alfurqan Ananda, Reza Asriatuzzeky Asriatuzzeky Ayu Wulandari Hallen A Hallen Hallen Hasnawati Hasnawati Heni Pujiastuti Ilpi Zukdi M Musalwa M Musalwa Naila Hayati Rehani rehani Silfia Ikhlas Takdir, Askar Tiara Sukma Yusadi, Ardini Zulfahmi Zulfahmi Zulvia Trinova