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All Journal Jurnal Civics: Media Kajian Kewarganegaraan SMARTek Jurnal Manajemen Pendidikan (JMP) Jurnal Pendidikan : Riset dan Konseptual Learning Community : Jurnal Pendidikan Luar Sekolah Jurnal Ilmiah Mandala Education (JIME) Journal of Governance and Local Politics (JGLP) Jurnal Syntax Imperatif : Jurnal Ilmu Sosial dan Pendidikan Nursing Sciences Journal Journal Of World Science Socio-Economic and Humanistic Aspects for Township and Industry Journal of Social Studies Education and Humanities Research Media for Empowerment, Mobilization, and Innovation in Research & Community
Rifai Rifai
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Journal : Journal Of World Science

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Effect of Service Administration System Electronic Passport (E-Passport) Towards Community Trust and Satisfaction Rifai, Rifai
Journal of World Science Vol. 1 No. 12 (2022): Journal of World Science
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jws.v1i12.126

Abstract

Introduction: This study examines the influence of the electronic passport service administration system (e-passport) on public trust and satisfaction.  Based on previous studies, the latest of this study is in the addition of trust and public satisfaction variables in the electronic passport (e-passport) service administration system.  Method: This study falls under the category of descriptive quantitative research.  This research was conducted on consumers making electronic passports (E-passports) in the West Nusa Tenggara area.  The sampling technique in this study was simple random sampling with a research sample of 100 respondents.  The data analysis technique in this study was Partial Least Square (PLS).  Result: It explores how the perception of the ease of e-passport service affects public trust, the ease of service e-passport affects public satisfaction, the practicality of e-passport service affects public trust, the expediency of e-passport services affects public satisfaction, public trust affects public satisfaction, public trust can mediate the perception of ease of e-passport service towards public satisfaction, community trust can mediate the perception of the practicality of e-passport services to public satisfaction. Conclusion: the perception of specific and valuable e-passport services can increase public satisfaction and trust.
Co-Authors Arif Budiman Elsa Fitriani Firmansyah Firmansyah Fransiskus Novrianto Pakpahan Haeril, Haeril Hendra Hendra Ismail Ismail Lailiyah, Faridatul Marijono, Marijono N, Fitri Firranda Noor Miyono Pratiwi, Deni Purwanti, Rosa Renni Sartika Rizkiani, Firliah Rosidin Rosidin SAFITRA, LINDA Sudarso, Anggraeni Ratridite Suwandi Suwandi