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Journal : IIJSE

Analysis of Waste in Traffic Services on The Surabaya-Gesik Toll Road for Optimization with Lean Service Method at PT Margabumi Matraraya Tiara Nuriyah Sani; Rr. Rochmoeljati
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 2 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i2.6332

Abstract

PT Margabumi Matraraya is a company engaged in the management and operation of the Surabaya-Gresik toll road. This company is responsible for ensuring that the toll road operations run smoothly in accordance with the established service standards. However, in the toll road traffic service process, inefficiencies are still found, such as long customer waiting times, miscommunication, repeated reporting, inefficient routes, less than optimal workforce performance, and excessive service. This study aims to apply the lean service concept to improve efficiency in the toll road service process and provide recommendations for improvements to reduce waste. The methods used include Value Stream Mapping (VSM), Value Stream Analysis Tools (VALSAT), and Root Cause Analysis (RCA). The results of the analysis using VSM showed that the initial service lead time was 265 minutes with non-value-added activities of 5.96%. After the implementation of the improvement recommendations, non-value-added activities were eliminated, so that the lead time was reduced to 228.2 minutes, or equivalent to a time reduction of 13.89%. The proposed improvement recommendations are optimization of communication systems, application of GPS technology for real-time location monitoring, and improvement of training for officers to maximize human resource potential.
Quality Control Analysis of Sugar Production Process with FTA and FMEA Methods in PT XYZ Mardila Nur Imamah; Rr. Rochmoeljati
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 3 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i3.6610

Abstract

One of the sugar factories built by the Indonesian state as an effort to revitalize the national sugar industry through the use of modern technology is PT XYZ. However, this sugar factory is experiencing problems with the results of testing the production of white crystal sugar which has defects that are not in accordance with the quality requirements of white crystal sugar with SNI number 3140-3: 2020. Defects that occur include defects in sugar moisture content, sugar solution color, grain size, and sugar crystal uniformity. This study was conducted to determine the factors that can affect the occurrence of defects in the white crystal sugar production process at PT XYZ and how the proposed improvements can be implemented to control the quality of white crystal sugar products at PT XYZ. The methods used in this research are the Fault Tree Analysis (FTA) and Failure Mode and Effects Analysis (FMEA) methods. Based on calculations using the Fault Tree Analysis method, the calculated probability results for each type of defect, namely large grain defects, moisture content, color, and sugar crystal uniformity, are 0.000657%, 0.000889%, 0.001597%, and 0.000662%, respectively. The FMEA method obtained a large grain type defect with the highest RPN value of 120 (High). Large grain type defects cause white crystal sugar to not conform to market specifications and dissolve more slowly. In the second rank, there is a defect in water content with an RPN value of 112 (medium). Quality control should be carried out regularly and continuously so that it can be a reference for continuous improvement in the future.