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All Journal Conference In Business, Accounting And Management (Cbam) 2012 Gadjah Mada International Journal of Business At-Taqaddum Islamic Guidance and Counseling Journal Manajemen : Jurnal Ekonomi Quality
Wahibur Rokhman
Sekolah Tinggi Agama Islam (STAIN) Kudus
Religion Arts Humanities Economics, Econometrics & Finance Education Public Health Social Sciences

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Journal : Quality

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ANALYZING SERVICE QUALITY IN A HIGHER EDUCATION A Phenomenological Study Rokhman, Wahibur
QUALITY Vol 1, No 1 (2013): QUALITY
Publisher : Pascasarjana IAIN Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21043/quality.v1i1.192

Abstract

The purpose of this paper is to explore, from students’ perspective, how students perceived the service quality in International IslamicUniversity Malaysia (IIUM). A phenomenological method wasused; it is a naturalistic approach to acquire information on students experience about the service quality that they are feelingthrough open-ended questioner, interviews and observations.The result reveals that students perceived the service quality indifferent ways. The study found that the university is performingfairly enough in term of physical facilities and academic staff, butin term of administration staffs less than students’ expectation. Thestudy recommends university’s management to give attention to thefollowing issues: to improve the quality of staffs, to improve the security guard in this campus and to reform or refine the office of CPS and Finance. Keywords: Quality, Service, Higher Education
Co-Authors Abd. Rasyid Syamsuri Abideen Adewale Abideen Adewale Adab, Farisul Ahamed, Forbis Amirul Fatihin, Amirul Andiani, Fajar Anita Rahmawaty Atieq, Muhammad Qoes Harif Amali Rivai Joyo Winoto, Joyo Kartika Marella Vanni Nasir, Shuana Zafar Putri, Aulia Azzahra Rahmawati, Fithria Aisyah Sa'diyah, Siti Rofik Atus Sahid, Sehrish Shahid, Sehrish Wahibur Rokhman Zamroni Zamroni