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All Journal Sawala : Jurnal Administrasi Negara DAR EL-ILMI : Jurnal Studi Keagamaan, Pendidikan dan Humaniora bit-Tech JIEB : Jurnal Ilmiah Ekonomi Bisnis Akrab Juara : Jurnal Ilmu-ilmu Sosial Jurnal Kebijakan Pembangunan Daerah : Jurnal Penelitian dan Pengembangan Kebijakan Pembangunan Daerah Proceeding Applied Business and Engineering Conference Jurnal Kebijakan Pembangunan Daerah (JKPD)
Zainul Hakim
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Religion Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Physics Social Sciences Transportation Other

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INDEKS KEPUASAN MASYARAKAT PADA LAYANAN IRIGASI DI WILAYAH KABUPATEN LEBAK TAHUN 2023 Isvan Taufik; Arlan Marzan; Zainul Hakim; Karvina Budiwati Apriliani; Agus Lukman Hakim; Natta Sanjaya; Siti Yuniar
Jurnal Kebijakan Pembangunan Daerah Vol 8 No 1 (2024): Juni 2024
Publisher : Badan Perencanaan Pembangunan Daerah Provinsi Banten

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56945/jkpd.v8i1.290

Abstract

The Banten Provincial Government, through the Public Works and Spatial Planning Agency (PUPR), has provided irrigation network services for the community in Banten Province. This study evaluates and assesses community satisfaction with irrigation services in Lebak Regency, organized by the PUPR Agency. The research method used is quantitative descriptive with a saturated sampling technique, involving all Water User Farmer Associations (P3A) or farmer groups that receive irrigation services in Lebak Regency, with 83 respondents from 10 irrigation areas. The study was conducted for 45 days, from November to December 2023. Data were analyzed using Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI). The IPA results showed an overall positive gap, with four questions in quadrant I (high importance and low satisfaction), ten questions in quadrant II (high importance and high satisfaction), nine questions in quadrant III (low importance and low satisfaction), and three questions in quadrant IV (low importance and high satisfaction). The CSI results show a level of public satisfaction of 78.00%, which is included in the "Good" category, according to Permenpan RB. This study provides strategic recommendations to improve the quality of irrigation services and maximize public satisfaction.
Co-Authors Agus Lukman Hakim Alfath, Qothrun Nada Andriyana Arafat, Yasir Arlan Marzan Hanifah Irfandi Isvan Taufik Karvina Budiwati Apriliani Lidwan, Nanang Ruslan Rizki Hidayat Sanjaya, Natta Siti Yuniar SRI RAHAYU Sudiyo Yayah Nurasiah