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All Journal JURNAL TEKNOLOGI DAN OPEN SOURCE JURTEKSI Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal EDUMATIC: Jurnal Pendidikan Informatika Jurnal Teknologi Informasi dan Pendidikan Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Tunas Jurnal Teknik Informatika (JUTIF) Jutsi: Jurnal Teknologi dan Sistem Informasi J-Com (Journal of Computer) Jurnal Ipteks Terapan : research of applied science and education International Journal of Management Science and Information Technology (IJMSIT) Jurnal Masyarakat Indonesia Jurnal Pemberdayaan Sosial dan Teknologi Masyarakat TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi ITEJ (Information Technology Engineering Journals)
Herman Saputra
Universitas Royal
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E-CRM System Development Strategy As An Effort To Improve Computer Services And Sales Azmi Ainul Rifky; Herman Saputra; Elly Rahayu
ITEJ (Information Technology Engineering Journals) Vol. 11 No. 1 (2026): June
Publisher : Pusat Teknologi Informasi dan Pangkalan Data IAIN Syekh Nurjati Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24235/itej.v11i1.301

Abstract

The rapid development of digital technology has significantly influenced business strategies and customer behavior, particularly in the context of service and sales management. However, many businesses still face challenges in managing customer data that is not integrated, which affects service quality and marketing effectiveness. This study aims to design and implement an Electronic Customer Relationship Management (E-CRM) system to improve customer service and sales performance. The research method used is descriptive analysis with data collection conducted through observation and interviews to identify system requirements and existing problems. The system was developed using a web-based approach to integrate customer data, transaction history, and communication processes. The results show that the implemented E-CRM system is able to improve customer data management, facilitate customer behavior analysis, enhance service responsiveness, and support more targeted marketing strategies. In addition, the system contributes to increasing customer satisfaction and loyalty through better interaction and personalized services. In conclusion, the development of a web-based E-CRM system provides an effective solution for optimizing customer relationship management and improving business competitiveness in the digital era.
DIGITALISASI MANAJEMEN KEBUN BUAH NAGA: PENERAPAN SISTEM PEMANTAUAN DAN PENGELOLAAN BERBASIS IOT Herman Saputra; Elly Rahayu; Nuriadi Manurung; Yogi Abimanyu Permana
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 6 No. 2 (2025): Volume 6 No. 2 Tahun 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v6i2.41890

Abstract

Manajemen kebun buah naga di Dusun Huta 1 Rapuan Ilir, Desa Tanjung Rapuan, Kabupaten Simalungun masih menghadapi berbagai tantangan, seperti inefisiensi pemeliharaan, keterbatasan pemantauan kondisi lingkungan, dan minimnya penerapan teknologi modern. Untuk mengatasi hal ini, diperlukan solusi berbasis teknologi seperti Internet of Things (IoT). Digitalisasi kebun buah naga melalui IoT akan memungkinkan pemantauan secara real-time terhadap kondisi tanah, kelembapan udara, suhu, dan kebutuhan air. Solusi ini juga mencakup sistem pengelolaan data untuk analisis produktivitas kebun. Program ini bertujuan untuk meningkatkan efisiensi manajemen kebun buah naga melalui instalasi sensor IoT, pelatihan kepada petani, dan pengembangan aplikasi berbasis web untuk analisis data. Target luaran meliputi peningkatan hasil panen, efisiensi penggunaan air, dan pemberdayaan petani dalam memanfaatkan teknologi digital. Program ini diharapkan menjadi model untuk digitalisasi pertanian yang berkelanjutan Dusun Huta 1 Rapuan Ilir.
Penerapan Network Monitoring di Dinas Komunikasi dan Informatika Kabupaten Asahan Herman Saputra; Sahren Sahren; Elly Rahayu; Aidil Syah Putra
TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi Vol 4 No 2 (SEMNASTIK) (2024): TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akun
Publisher : Universitas Methodist Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46880/tamika.Vol4No2(SEMNASTIK).pp78-83

Abstract

The implementation of network monitoring at the Asahan Regency Information and Communication Service using LibreNMS aims to increase network management efficiency and minimize downtime.  LibreNMS, as an open-source network monitoring platform, enables early detection of problems in network devices such as routers, switches, and servers.  During this deployment, various metrics such as bandwidth usage, device health, and network performance are monitored in Real-Time.  This system also supports automatic telegram notifications if a disruption occurs, thereby speeding up the processing process. With this comprehensive monitoring, agencies can optimize network infrastructure, reduce the risk of service disruptions, and improve the quality of public services. The results of this deployment show increased network stability and operational efficiency at the Asahan Regency Information and Communication Service.
TRANSFORMASI DIGITAL UNTUK APARA-TUR DESA MENUJU SMART VILLAGE (STUDI KASUS PADA DESA SEI SILAU TIMUR KAB ASAHAN) Herman Saputra; Elly Rahayu; Nuriadi Manurung
Jurnal Masyarakat Indonesia (Jumas) Vol. 5 No. 01 (2026): Jurnal Masyarakat Indonesia (Jumas)
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/jumas.v5i01.367

Abstract

Program pengabdian kepada masyarakat yang berjudul Pelatihan Transformasi Digital untuk Aparatur Desa Menuju Smart Village ini dilatarbelakangi oleh urgensi penguatan tata kelola pemerintahan desa yang masih bersifat konvensional dan manual, sehingga sering kali menghambat efisiensi pelayanan publik bagi masyarakat setempat. Permasalahan utama yang diidentifikasi di lokasi mitra adalah rendahnya tingkat literasi digital dan pemahaman aparatur desa mengenai pemanfaatan platform teknologi dalam manajemen administrasi, yang berdampak pada lambatnya proses surat-menyurat, pengarsipan yang tidak teratur, serta penyusunan laporan desa yang belum terintegrasi secara optimal. Hal ini mengakibatkan masyarakat sering kali menghadapi birokrasi yang panjang untuk mendapatkan layanan administratif sederhana. Sebagai solusi atas permasalahan tersebut, program ini menawarkan pendekatan melalui pelatihan intensif dan pendampingan teknis mengenai pengenalan serta optimalisasi alat digital untuk mengalihkan proses administrasi manual menuju sistem pengelolaan digital yang lebih praktis, cepat, dan transparan. Solusi yang diusulkan berfokus pada penguatan kapasitas sumber daya manusia melalui literasi digital administratif, mencakup pengenalan format surat-menyurat elektronik, manajemen pangkalan data penduduk yang terstruktur, serta pemanfaatan aplikasi perkantoran berbasis awan untuk penyusunan laporan desa secara kolaboratif. Target luaran yang ingin dicapai melalui pengabdian ini adalah meningkatnya keterampilan aparatur desa dalam mengoperasikan perangkat administrasi digital secara mandiri, terciptanya standar operasional prosedur pelayanan digital yang lebih ringkas, serta publikasi hasil kegiatan dalam bentuk artikel ilmiah pada jurnal nasional terakreditasi Sinta 4 atau Sinta 5. Rencana kegiatan akan dilaksanakan secara sistematis, dimulai dengan tahap sosialisasi dan identifikasi alur birokrasi untuk menentukan titik efisiensi yang bisa diperbaiki melalui digitalisasi. Tahap berikutnya adalah pelaksanaan rangkaian workshop teknis mengenai manajemen data dan simulasi pelayanan surat-menyurat guna membiasakan perangkat desa dengan ekosistem kerja yang baru, diikuti dengan pendampingan langsung di balai desa untuk memecahkan kendala teknis saat masa transisi. Tahap akhir akan dilakukan evaluasi tingkat kepuasan masyarakat terhadap kecepatan layanan serta penyusunan laporan komprehensif. Melalui pelatihan ini, diharapkan tercipta fondasi tata kelola Smart Village yang memudahkan masyarakat dalam mendapatkan layanan publik yang akurat dan akuntabel tanpa harus melalui proses manual yang memakan waktu lama.
Penerapan The Dude Sebagai Monitoring System Untuk Optimalisasi Kinerja Infrastruktur Jaringan Fairuz Furqon; Herman Saputra; Sahren Sahren
J-Com (Journal of Computer) Vol. 6 No. 1 (2026): MARET 2026
Publisher : STMIK Royal Kisaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/j-com.v6i1.4492

Abstract

Abstract: The development of network infrastructure in higher education environments demands a monitoring system capable of detecting disruptions quickly and accurately. Royal University does not yet have an integrated and real-time network monitoring system, so network administrators often discover disruptions after receiving reports from users. This condition results in slow response to disruption handling and suboptimal network performance. This study aims to implement The Dude as a network monitoring system to support the optimization of Royal University's network infrastructure performance. The research method used is a qualitative approach with the stages of problem identification, literature study, system analysis, system design, implementation, and system testing. The monitoring system is implemented with The Dude Server architecture running on MikroTik CHR, while The Dude Client is used by the administrator via a laptop. The results show that the system is capable of performing network discovery, monitoring device status in real-time, displaying network topology visualization, recording monitoring history, and providing notifications when disruptions occur. System testing proves that all monitoring functions run according to the analyzed requirements. Thus, the implementation of The Dude is proven effective in increasing the speed of disruption detection, troubleshooting efficiency, and optimizing the network performance of Royal University. Keywords: mikrotik; network monitoring; network discovery; network optimization; the dude Abstrak: Perkembangan infrastruktur jaringan di lingkungan perguruan tinggi menuntut adanya sistem pemantauan yang mampu mendeteksi gangguan secara cepat dan akurat. Universitas Royal belum memiliki sistem monitoring jaringan yang terintegrasi dan real-time, sehingga administrator jaringan sering mengetahui gangguan setelah menerima laporan dari pengguna. Kondisi ini berdampak pada lambatnya respons penanganan gangguan serta kurang optimalnya kinerja jaringan. Penelitian ini bertujuan untuk mengimplementasikan The Dude sebagai sistem monitoring jaringan guna mendukung optimalisasi kinerja infrastruktur jaringan Universitas Royal. Metode penelitian yang digunakan adalah pendekatan kualitatif dengan tahapan identifikasi masalah, studi literatur, analisis sistem, perancangan sistem, implementasi, dan pengujian sistem. Sistem monitoring diimplementasikan dengan arsitektur The Dude Server yang berjalan pada MikroTik CHR, sedangkan The Dude Client digunakan oleh administrator melalui laptop. Hasil penelitian menunjukkan bahwa sistem mampu melakukan network discovery, memantau status perangkat secara real-time, menampilkan visualisasi topologi jaringan, mencatat histori monitoring, serta memberikan notifikasi ketika terjadi gangguan. Pengujian sistem membuktikan bahwa seluruh fungsi monitoring berjalan sesuai dengan kebutuhan yang telah dianalisis. Dengan demikian, implementasi The Dude terbukti efektif dalam meningkatkan kecepatan deteksi gangguan, efisiensi troubleshooting, dan optimalisasi kinerja jaringan Universitas Royal. Kata kunci: mikrotik; monitoring jaringan; network discovery; optimalisasi jaringan; the dude
Metode Moora Guna Menetapkan Strategi Pencegahan Perundungan Paling Tepat Di Smp Negeri 1 Sei Kepayang Diana Selvi; Herman Saputra; Rika Nofitri
J-Com (Journal of Computer) Vol. 6 No. 1 (2026): MARET 2026
Publisher : STMIK Royal Kisaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/j-com.v6i1.4503

Abstract

Abstract: Bullying in schools is a social problem that requires serious attention because it can impact students' psychological condition and learning process. SMP Negeri 1 Sei Kepayang still faces limitations in determining the most appropriate bullying prevention strategy, because the selection of strategies is still reactive. Therefore, a decision support system is needed that can assist the school in determining the priority of bullying prevention strategies. This study aims to design and implement the Multi-Objective Optimization on the Basis of Ratio Analysis (MOORA) method in a decision support system to determine the most appropriate bullying prevention strategy. The criteria used include program costs, target scope, resource requirements, and speed of implementation. The system was developed web-based to facilitate data processing and analysis. The results showed that the strategy of Integrating Bullying Material into Learning was the most appropriate strategy with a value of 0.0464. With this system, the resulting bullying prevention strategy recommendations are more measurable and data-based. Keywords: MOORA; decision support system; bullying; strategy; prevention Abstrak: Perundungan di lingkungan sekolah merupakan permasalahan sosial yang perlu mendapat perhatian serius karena dapat berdampak pada kondisi psikologis dan proses belajar siswa. SMP Negeri 1 Sei Kepayang masih menghadapi keterbatasan dalam menentukan strategi pencegahan perundungan yang paling tepat, karena pemilihan strategi masih bersifat reaktif. Oleh karena itu, diperlukan suatu sistem pendukung keputusan yang mampu membantu pihak sekolah dalam menentukan prioritas strategi pencegahan perundungan. Penelitian ini bertujuan merancang dan mengimplementasikan metode Multi-Objective Optimization on the Basis of Ratio Analysis (MOORA) pada sistem pendukung keputusan untuk menetapkan strategi pencegahan perundungan paling tepat. Kriteria yang digunakan meliputi biaya program, lingkup sasaran, kebutuhan sumber daya, dan kecepatan pelaksanaan. Sistem dikembangkan berbasis web untuk mempermudah proses pengolahan dan analisis data. Hasil penelitian menunjukkan bahwa strategi Integrasi Materi Perundungan Ke Dalam Pembelajaran menjadi strategi yang paling tepat dengan nilai 0.0464. Dengan adanya sistem ini, rekomendasi strategi pencegahan perundungan yang dihasilkan menjadi lebih terukur dan berbasis data. Kata kunci: MOORA; sistem pendukung keputusan; perundungan; strategi; pencegahan
The Use of the K-Means Algorithm as a Method for Grouping Major Interests of Class X Students of SMK Satrya Budi 1 Commerce Handina Ananda Putri; Herman Saputra; Yori Apridonal M
International Journal of Management Science and Information Technology Vol. 6 No. 1 (2026): January - June 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v6i1.6902

Abstract

In the modern era like today, education is one of the most important aspects in supporting the development of quality human resources. In addition, through the main discussion carried out in this study aims to be able to apply the K-Means algorithm as a method for grouping the interests of class X students of SMK Satrya Budi 1 Perdagangan systematically and based on data. In addition, to be able to determine the level of compatibility between student interests and available majors based on the results of the grouping using the K-Means algorithm. And in addition, for the Research Method section used in this study, namely a quantitative approach with the support of data analysis techniques using the K-Means Algorithm Method. The selection of this method is based on the need for research to be able to produce objective grouping of class 10 student majors based on numerical data and certain relevant attributes. So based on this, this study shows the results that the application of the k-means clustering algorithm is able to provide a more objective and systematic approach in the process of determining majors. Grouping is done by processing several assessment criteria such as academic grades, aptitude tests, interest tests, entrance exams and basic skills. Based on the final results of the grouping of 30 students, the system divides students into four main major groups, namely Motorcycle Engineering and Business (8 students), Automotive Light Vehicle Engineering (2 students), Heavy Equipment Engineering (11 students) and Industrial Chemistry (10 students).
Internet Sehat dan Aman di Era Pandemik Bagi Masyarakat Herman Saputra; Nofriadi Nofriadi; Adi Prijuna; Bachtiar Efendi
Jurnal Pemberdayaan Sosial dan Teknologi Masyarakat Vol. 1 No. 1 (2021): April 2021
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jpstm.v1i1.652

Abstract

Abstract:The development of the internet that is getting faster makes it easier for humans to disseminate and receive/search for information without being bound by national borders in the international scope. Now humans have lived in practicality considering that increasingly modern means of communication to support all activities are available, even the presence of the internet is able to provide data on various kinds of information, ranging from political, economic, social, cultural and so on, simply through search engines. search engine) then the required information will be obtained. Even through the internet, information for personal life can be obtained such as health, recreation, hobbies, personal development, spiritual and others. But there is another part that needs to be understood that the presence of internet media with the offer or choice of various sites with the freedom of access is like a double-edged sword, on the one hand can have a positive impact and on the other hand a negative impact. One of them that is currently rife is hoaxes, cyberbullying and even cybercrime.            Keywords: Healthy Internet; cyberbullying; cybercrime  Abstrak:Perkembangan internet yang semakin cepat mempermudah manusia untuk menyeba-rluaskan dan menerima/mencari informasi tanpa terikat batas negara dalam lingkup internasional. Kini manusia sudah hidup dalam kepraktisan mengingat sarana komunikasi semakin modern sebagai penunjang segala kegiatan telah tersedia, bahka kehadiran internet mampu menyediakan data berbagai ragam informasi, mulai dari politik, ekonomi, sosial, budaya dan sebagainya cukup melalui search engine (mesin pencari) maka informasi yang dibutuhkan akan didapatkan. Bahkan melalui internet, informasi untuk kehidupan pribadi bisa diperoleh seperti kesehatan, rekreasi, hobi, pengembangan pribadi, rohani dan lainnya. Tetapi ada bagian lain yang perlu dipahami bahwa kehadiran media internet dengan tawaran atau pilihan beragam situs dengan keleluasaan akses seperti pedang bermata dua, di satu sisi bisa membawa dampak positif dan di sisi lain berdampak negatif. Sala satunya yang marak saat ini adalah hoax, cyberbullying dan bahkan cybercrime. Kata kunci: Internet Sehat; cyberbullying; cybercrime 
Co-Authors Adi Prijuna Adi Prijuna Lubis Aidil Syah Putra Andri Nata Arip Muhridan Azmi Ainul Rifky Bachtiar Efendi Dalimunthe, Ruri Ashari Desy Julika Sari Dian Yudha Kurnia Sirni Diana Selvi Elly Rahayu Elly Rahayu Elly Rahayu Fairuz Furqon Fauzy Maulana Sinaga Habibullah . Handina Ananda Putri Ilham Ramanda Iqbal Kamil Siregar Jhonson Efendi Hutagalung Kifti, Wan Mariatul Maulana Dwi Sena Muhammad basirun Muthia Dewi Nasrun Marpaung Nasution, Akmal Nofriadi Nofriadi Nofriadi Nofriadi Nofriadi Nofriadi Nur Aini Nuriadi Manurung Nuriadi Manurung Nuriadi Manurung Nurlaili Sabila Pristiyanilicia Putri Puspita Deri Syahfitri Rahayu, Elly Rika Nofitri Roesella Anjani sahren, sahren Sri Rezki Maulina Azmi Suparmadi S Yogi Abimanyu Permana Yori Apridonal M Yunita Afril Tisa