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All Journal Jurnal Buana Informatika TELKOMNIKA (Telecommunication Computing Electronics and Control) E-Dimas: Jurnal Pengabdian kepada Masyarakat Jurnal Informatika JOURNAL OF ELECTRICAL AND SYSTEM CONTROL ENGINEERING Conference SENATIK STT Adisutjipto Yogyakarta Angkasa: Jurnal Ilmiah Bidang Teknologi Compiler KACANEGARA Jurnal Pengabdian pada Masyarakat Matrik : Jurnal Manajemen dan Teknik Industri Produksi International Journal of Engineering, Technology and Natural Sciences (IJETS) International Journal of Aviation Science and Engineering Jurnal Nasional Teknologi Komputer Indonesian Journal on Data Science
Haruno Sajati
Institut Teknologi Dirgantara Adisutjipto
Aerospace Engineering Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Mechanical Engineering Social Sciences Transportation

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Journal : International Journal of Aviation Science and Engineering

 1 
The Development of a Model for Complaint Delivery on Aviation Industry in Indonesia Based on SMS Gateway to Promote Flight Safety Riani Nurdin; Eko Poerwanto; Haruno Sajati
AVIA Vol 1, No 1: (Dec, 2019)
Publisher : Institut Teknologi Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47355/avia.v1i1.7

Abstract

The variety of complaints appearing on Aviation Industry in Indonesia actually indicates the existence of problems on aviation system in Indonesia. The number of complaints may serve as an early detection in a system before the occurrence of an accident in a flight. Increasing numbers of flight service users in Indonesia had not been supported with an adequate complaint delivery, whether it is for internal complaints or external ones. One of available solutions is to detect whether all system components on Aviation Industry in Indonesia is good or not. In an effort to enhance system performance, a model for integrated complaint delivery is developed on Aviation Industry based on SMS Gateway in Indonesia. The model is expected to become a data bank on Aviation Industry to ease controlling, evaluating and improving condition performance on flight systems. This research used comparative and descriptive methods. It also results in applied product hence it is expected that the output can be used to complement the current product/program operated by Directorate General of Civil Aviation (DGCA). The development of a model for complaint delivery is conducted to make cellular phone numbers inputs for all stakeholders on aviation industry. This strategy activates all stakeholders to provide information regarding the current conditions for all subsystems in flight system in Indonesia
Co-Authors . Sudaryanto Afrizal Triantoro Agustian, Harliyus Aldri Frinaldi Alfian Firdaus Anarianto, Donny Andaruwati, Ragil Andaruwati, Ragil Anggi Sri Septiani Suhendar Anggraini Kusumaningrum Anggraini Kusumaningrum Anggraini Kusumaningrum Anggraini Kusumaningrum, Anggraini Antok Hermawan Anton Honggowibowo Anton Setiawan Honggowibowo Arwin Datumaya Wahyudi Sumari Astika Ayuningtyas Astika Ayuningtyas Astika Ayuningtyas Astika AyuningTyas, Astika Awangga, Demmy Nanda Bagus Budi Utomo Bambang Sudibya Bambang Sudibya, Bambang Bayu Sugara Brama Ady Sulistiyo Cakra Aminuddin Hamka Candra Wulan, Puspa Ira Dewi Dedi Bintang Pamungkas Demmy Nanda Awangga Dewi Retnowati, Nurcahyani Dwi Kholistyanto Dwi Nughraheny Dwi Nugrahenny Dwi Nugrahenny, Dwi Dwi Nugraheny Dwi Nugraheny Dwi Nugraheny Dwi Nugraheny, Dwi Edi Triono Nuryatno Eko Cahyo Nugroho, Eko Cahyo Eko Murdiansyah Eko Poerwanto Elizabeth Nurmiyati Tamatjita Evi Wahyuningsih Fahlevi, Wildansyah Reza Fakhri Yahya, Muhammad Firdaus, Alfian Freddy Kurniawan Freddy Kurniawan Galih Andita Sukma Galih Dwi Wicaksono Hamka, Cakra Aminuddin HARLIYUS AGUSTIAN Harliyus Agustian Hermawan, Antok Ida Ayu Putu Sri Widnyani Indro Lukito Irawaty, Mardiana Kholistyanto, Dwi Kristopedus Zonggonau Lasmadi, Lasmadi Latumaone, Yulis Robert Leonardo Tampubolon Lukito Edi Nugroho Lukito, Indro Maria Asumpta deny Kusumaningrum Masih Musliatun Murdiansyah, Eko Musliatun, Masih Muttaqin Muttaqin Nova Adi Suwarso Nughraheny, Dwi Nur Hanifah Nur Hanifah Nurcahyani Dewi Retnowati Nurcahyani Dewi Retnowati Nurcahyani Dewi Retnowati Nurdin, Riani Okto Dinaryanto Pujiastuti, Asih Puspa Ira Dewi Candra Wulan Ramdan, Ramdan Ridi Ferdiana Rizki Tanjung Salam Aryanto Setiawan, Yoris Sri Mulyani Sudaryanto Sudaryanto SUDARYANTO SUDARYANTO Sugara, Bayu Suhendar, Anggi Sri Septiani Sukma, Galih Andita Sulistiyo, Brama Ady Suwarso, Nova Adi Tanjung, Rizki Triantoro, Afrizal Utomo, Bagus Budi Wicaksono, Galih Dwi Wildansyah Reza Fahlevi Wintolo, Hero Wiyasa, Ega Ari Yenni Astuti Yenni Astuti Yenni Astuti, Yenni Yoris Setiawan Yuliani Indrianingsih Yuliani Indrianingsih Yuliani Indrianingsih Yulis Robert Latumaone Zonggonau, Kristopedus Zulham Zulham