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All Journal Jurnal Mantik Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal of Industrial Engineering & Management Research (JIEMAR) International Journal of Health, Economics, and Social Sciences (IJHESS) Jurnal Kolaboratif Sains Jurnal Cakrawala Ilmiah Jurnal Pengabdian Mandiri Jurnal Peradaban Masyarakat (JPM) Nanggroe: Journal Of Scholarly Service Nanggroe: Journal of Scholarly Service Jurnal Pengabdian Masyarakat Mandira Cendikia (JPKM-MC)
Edward Harnjo
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IDENTIFYING CUSTOMER BEHAVIOR IN HOSPITALITY TO DELIVER QUALITY SERVICE AND CUSTOMER SATISFACTION Harnjo, Edward; Rudy, Rudy; Simamora, Javerson; Hutabarat, Linda Rotua; Juliana, Juliana
Journal of Industrial Engineering & Management Research Vol. 2 No. 4 (2021): August 2021
Publisher : AGUSPATI Research Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1182.253 KB) | DOI: 10.7777/jiemar.v2i4.167

Abstract

Hospitality is the largest and fastest growing industry in the world. The hospitality industry offers the best service and the best foods which provide in hotel. Many ways are done to increase the quality of service and food in hotel to get customer’s satisfaction. A hotel has many departments for its operational activities. One of them is Food and Beverage Department. Food and Beverage Department has important responsibility to maintain the quality of food and beverage service and product. Food and Beverage Department has many subdivisions that are responsible for maintaining the duties of each division. Consumer behavior is the decision-making process by consumers in selecting, buying, using, and taking advantage of product service or experience to satisfy consumers’ needs and desires. In this research, the author will discuss Customer Behavior at the Hotel JW Marriott Medan that aims to know more about customer characteristics and how to deal with them to give customer satisfaction. Based on the research, the authors also discussed about the regular guest who stayed in our hotel, about what they expect in five star hotels and how the staff look affect the perception of the hotel that in the end hotel to all these solutions that might be used as a input to the hotel. This research is expected to give a boost for hotel to resolve the problem and improve the quality of service the banquet aims to get customer satisfaction. The reader is expected to end this task can give information about the customers at JW Marriott Medan.. Keywords: Hospitality, quality service, customer satisfaction, customer behavior
Identification of Tourism Product Marketing Strategy Plans to Foreign Markets Efforts to Increase Income in the Era of Regional Autonomy Sri Aprianti Tarigan; Juliana Juliana; Tina Linda; Bestadrian Prawiro Theng; Edward Harnjo
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 4, No 3 (2021): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i3.2468

Abstract

This tourism study analyzed the evidence of studies to identify marketing strategies for tourism products to foreign markets through the study and analysis of several international publications that discuss tourism promotion and marketing issues. The tourism business is the same as other businesses where it is very much tied to promotion and marketing in order to be able to survive and develop quickly to be known by potential foreign tourists. Therefore, we collected literature with the help of internet searches on some well-known publications such as Sagepub, Google Scholar, and other publications published in the last ten years. Then we analyzed it with a phenomenological approach starting from the data coding system, interpretation and evaluation until we found data findings that answered the core problem of this tourism study with the principle of high validity. Because this study depends on the literature, all of our data is found electronically following health protocol where there are public restrictions on Covid-19 response efforts. Based on the data and discussion, we conclude that the findings include tourism promotion and marketing strategies based on experts, an innovative and productive way to believe via the internet with several social media platforms and other websites. Thus, this finding becomes a significant contribution for many people.
The Impact Of Work Environment And Compensation Toward Employee Performance Sri Aprianti Tarigan; Aifin Assaly; ARIFIN; EDDY GUNAWAN; EDWARD HARNJO
Jurnal Mantik Vol. 6 No. 1 (2022): May: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/jurnalmantik.v6i1.1960

Abstract

From this research, it can be known that the employee performance at Union Education Center Medan can be explained by work environment in 50.9% and the remaining of 49.1% can be explained by other factors. Compensation in 54.6% and the remaining of 45.4% can be explained by other factors. The regression equation is Y=10.920+0.136X1+0.028X2, which means the increase of 1 unit of work environment will lead to increase of 0.136 units of employee performance at Union Education Center and the increase of 1 unit of compensation will lead to increase of 0.028 units of employee performance at Union Education Center. It also can be seen that work environment and compensation has impact toward employee performance. Because it is 6.322 > 3.26 (Fcount > +Ftable) this is why that the hypothesis alternative (Ha) is accepted while null hypothesis (Ho) is rejected. The study recommended that the company can provide a comfort workplace, more adequate equipment to support the teacher daily works. The company also need to pay attention to employee compensation to improve employee commitment and performance.
THE RELATIONSHIP BETWEEN WORK-LIFE CONFLICT AND EMPLOYEE PERFORMANCE AT CV SAUDARA JAYA ABADI TAMA, MEDAN Darwan Tanady; Agus Susanto; Bestadrian Prawiro Theng; Diana Afriani; Edward Harnjo
Jurnal Cakrawala Ilmiah Vol. 1 No. 6: Februari 2022
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (314.134 KB) | DOI: 10.53625/jcijurnalcakrawalailmiah.v1i6.1513

Abstract

Mostly, home conflict just spills over to work area and job stress spills over to home. This calls work-life conflict. As company that specializes in transportation and construction services, CV Saudara Jaya Abadi Tama – Medan is facing problem with its employees. To solve this problem, it is become a priority for company’s management and employees to know what factors that causing work life conflict and understand on how to handle it. In this research, writer uses descriptive research design in collecting, classifying, and analyzing the data. The first method refers to descriptive study which provides explanation of the variable work life conflict and employees’ performance theories. The second method refers to correlative research since the purpose is to find the correlation between independent and dependent variables..
PEMBERDAYAAN MASYARAKAT DI DESA PERKEBUNAN BEKIUN SUMATERA UTARA Eddy Eddy; Erina Alimin; Arifin Arifin; Yenni Yenni; Eddy Gunawan; Edward Harnjo
JURNAL PENGABDIAN MANDIRI Vol. 1 No. 6: Juni 2022
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (689.153 KB)

Abstract

Pemberdayaan Masyarakat adalah proses pembangunan di mana masyarakat berinisiatif untuk memulai proses kegiatan sosial untuk memperbaiki situasi dan kondisi diri sendiri. Pemberdayaan masyarakat akan sukses atau dapat terjadi apabila warga ikut berpartisipasi. Dalam kerangka acuan pembangunan nasional umumnya dan khususnya Perkebunan Bekiun, Kuala Langkat, memberdayakan masyarakat diberbagai segi sudah seharusnya menjadi pusat perhatian dan tanggung jawab bersama. Membangun ekonomi masyarakat pedesaan bearti pula membangun sebagian besar penduduk indonesia. Selain memiliki potensi sumber daya manusia pedesaan juga memiliki potensi sumber daya alam. Penyuluhan ini diselenggarakan dengan tujuan membantu masyarakat memperoleh daya untuk mengambil keputusan dan menentukan tindakan yang akan dilakukan terkait dengan diri mereka termasuk megurangi efek hambatan pribadi dan sosial dalam melakukan tindakan. Hal ini dilakukan melalui peningkatan kemampuan dan rasa percaya diri untuk menggunakan daya yang dimiliki.
THE INFLUENCE OF JOB SATISFACTION TOWARDS ORGANIZATIONAL COMMITMENT AT BENGKEL SAMARINDA, MEDAN Javerson Simamora; Edward Harnjo; Eddy Gunawan; Sri Aprianti Tarigan; Susanto Susanto
Jurnal Cakrawala Ilmiah Vol. 2 No. 4: Desember 2022
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jcijurnalcakrawalailmiah.v2i4.4307

Abstract

Nowadays, most of the companies focus on increasing the commitment of their employees toward the companies themselves through motivation programs and incentives without paying attention to other factors that play a role in increasing the commitment of the employees. In this research, the writer does a research on Bengkel Samarinda which is addressed at Gang Perjuangan No 42N, Titi Kuning, Medan, North Sumatra. Bengkel Samarinda is a workshop that produces furniture and house equipment made from metal. To calculate variable X (Job Satisfaction), the writer uses environmental factor and individual factor as the indicator and variable Y (Organizational Commitment), the writer uses role stress, empowerment, job insecurity and employability, and distribution of leadership as the indicator. In doing this research, the writer uses questionnaire filled with 9 questions and each question consists of 5 answers that can be chosen, and the questionnaire is distributed to 40 respondents. The coefficient of correlation (r) obtained in this research is 0.63, which means that there is a moderate positive relationship. To test the hypothesis, writer uses a valid validity test, reliable reliability test, correlation coefficient test that is found 0.63 representing that there is a significant relationship between each variable, the z-test that shows the z-count is 3.93, z-table is 1.96. This result shows that the z-count>z-table so the null hypothesis is rejected, the multiple regression with the equation y = -0.09 + 0.788x and coefficient of determination is 39.7. It means that job satisfaction only influences around 39.7% towards the organizational commitment. The rest of 60.3% would be affected by other factors.
Pelatihan Pembuatan Blog Sebagai Penunjang Media Pembelajaran bagi Guru-Guru di Yayasan Pendidikan Kana Nasional TK-Paud Deli Serdang Sumatera Utara Eddy Eddy; Erina Alimin; Eddy Gunawan; Edward Harnjo; Bertha Nerpy Siahaan; Harlen Silalahi
Jurnal Peradaban Masyarakat Vol. 3 No. 1 (2023): Jurnal Peradaban Masyarakat (JPM)
Publisher : LPPM STIE Hidayatullah Depok

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55182/jpm.v3i1.225

Abstract

Sesuai dengan judul program pengabdian masyarakat ini yaitu Pelatihan dan Pembuatan Web Blog Interaktif sebagai media pembelajaran bagi guru. Kegiatan pelatihan keterampilan dilakukan dengan ceramah, tanya jawab, dan juga tentu saja praktek langsung disebuah ruangan TK-PAUD Deli Serdang Sumatera Utara. Modul pelatihan akan diberikan kepada peserta yaitu guru – guru sebagai alat bantu dalam kegiatan proses belajar mengajar. Program pengabdian masyarakat ini adalah untuk meningkatkan kapabilitas guru untuk meningkatkan berbagai macam kompetensi, salah satunya kompetensi professional. Salah satu poin dikatakan seorang guru diharapkan “Menguasai dan memanfaatkan teknologi informasi dan komunikasi dalam pembelajaran”. Dalam internet banyak fasilitas yang dapat digunakan sebagai sarana pembelajaran. Salah satu produk internet adalah blog yang dikatakan sebagai media E-learning. Bentuk pelatihan seperti ini merupakan bentuk yang sangat efektif untuk memberikan penyegaran dan tambahan wawasan serta pengetahuan baru dibidang teknologi informasi yang akan bermanfaat pada proses belajar mengajar nantinya.
Penggunaan Waktu Terhadap Peningkatan Prestasi Belajar di SMA Bhayangkari 1 Medan Edward Harnjo; Eddy Gunawan; Javerson Simamora; Sri Aprianti Tarigan; Erni Dewi Munte
Nanggroe: Jurnal Pengabdian Cendikia Vol 2, No 5 (2023): Agustus (In progress)
Publisher : Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.8232425

Abstract

Tujuan pengabdian ini adalah untuk membantu memberikan arahan kepada anak-anak SMA Bhayangkari 1 Medan  mengenai manajemen waktu terhadap peningkatan prestasi belajar serta membuka paradigma mengenai dampak buruk media sosial tanpa manajemen waktu yang baik terhadap prestasi belajar. Metode pelaksanaan pengabdian ini dilakukan dalam beberapa kegiatan yaitu tahap surveiyaitu sosialisasi dilakukan dengan menyusun berbagai hal yang akan disampaikan pada saat kegiatan pengabdian yang akan dilakukan yang meliputi: penyusunan materi yang akan diberikan, penyusunan jadwal pemberian materi, pembagian tugas tim pengabdian dan survei ke lokasi pengabdian. Tahap sosialisasi yaitusebelum kegiatan pengabdian dilaksanakan terlebih dahulu dilakukan tahap sosialisasi yaitu melakukan silaturahmi dengan pihak sekolah, menyampaikan maksud dan tujuan pengabdian ini. Pada tahap ini juga dilakukan jalinan kerjasama dan menentukan jadwal kegiatan pengabdian. Tim pelaksana kegiatan pengabdian pada masyarakat adalah dosen di bidang ekonomi. Tim pengabdian memberikan materi tentang Penggunaan Manajemen Waktu Terhadap Peningkatan Prestasi Belajar di SMA Swasta Bhayangkari 1 Medan. Kesimpulan dari pengabdian ini adalah para siswa belum memahami dengan baik mengenai manajemen waktu dalam kegiatan pembelajaran. Selain itu para siswa mengaku bahwa lebih banyak menghabiskan waktu belajarnya untuk mengakses sosial media yang tidak berhubungan dengan pendidikan. Harapan kami dengan pengabdian ini dapat membuka wawasan bagi para siswa bahwa manajemen waktu dalam peningkatan prestasi harus dilakukan sejak dini dan dilakukan dengan disiplin.
The Relationship of Leadership Effectiveness towards Volunteers Behavior in Tzuchi Foundation Medan Branch: Hubungan Efektivitas Kepemimpinan Terhadap Perilaku Relawan di Yayasan Tzuchi Cabang Medan Edward Harnjo; Javerson Simamora; Diana Afriani; Gloria
Jurnal Kolaboratif Sains Vol. 6 No. 7: JULI 2023
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/jks.v6i7.3936

Abstract

Nowadays, Indonesia is living in a world of growth and competition. Therefore, leadership is vially important at all levels within the company. An effective leadership must develop the leadership qualities among individuals within the organization. To learn more about leadership effectiveness in volunteers ‘behavior improvement, the writer chose the title of skripsi, “The Relationship Leadership Effectiveness Towards Volunteers Behavior in TzuChi Foundation Medan Branch” Leadership effectiveness is concentrated in personal perception and personal judgment of others, subordinates’ satisfaction, goal attainment, preparedness to address challenges or crisis, types of decisions and implementation of change. And to volunteers’ behavior is concentrated in job task fulfillment, working relationships, innovative spirit, individual creativity, personality, ethical thinking, professional and social responsibility. Resarch design that writer used is descriptive method and casual method. After getting the data, the writer makes the tabulation to calculate and analyse it to determine the mean, meridian, mode, correlation, validation, reliability, normality, linear regression, determination and test of hypothesis. The results obtained by the writer is Leadership Effectiveness towards Volunteers’ Behavior at TzuChi Foundation Medan Branch.
Penggunaan Waktu Terhadap Peningkatan Prestasi Belajar di SMA Bhayangkari 1 Medan Edward Harnjo; Eddy Gunawan; Javerson Simamora; Sri Aprianti Tarigan; Erni Dewi Munte
Nanggroe: Jurnal Pengabdian Cendikia Vol 2, No 5 (2023): Agustus (In progress)
Publisher : Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.8232425

Abstract

Tujuan pengabdian ini adalah untuk membantu memberikan arahan kepada anak-anak SMA Bhayangkari 1 Medan  mengenai manajemen waktu terhadap peningkatan prestasi belajar serta membuka paradigma mengenai dampak buruk media sosial tanpa manajemen waktu yang baik terhadap prestasi belajar. Metode pelaksanaan pengabdian ini dilakukan dalam beberapa kegiatan yaitu tahap surveiyaitu sosialisasi dilakukan dengan menyusun berbagai hal yang akan disampaikan pada saat kegiatan pengabdian yang akan dilakukan yang meliputi: penyusunan materi yang akan diberikan, penyusunan jadwal pemberian materi, pembagian tugas tim pengabdian dan survei ke lokasi pengabdian. Tahap sosialisasi yaitusebelum kegiatan pengabdian dilaksanakan terlebih dahulu dilakukan tahap sosialisasi yaitu melakukan silaturahmi dengan pihak sekolah, menyampaikan maksud dan tujuan pengabdian ini. Pada tahap ini juga dilakukan jalinan kerjasama dan menentukan jadwal kegiatan pengabdian. Tim pelaksana kegiatan pengabdian pada masyarakat adalah dosen di bidang ekonomi. Tim pengabdian memberikan materi tentang Penggunaan Manajemen Waktu Terhadap Peningkatan Prestasi Belajar di SMA Swasta Bhayangkari 1 Medan. Kesimpulan dari pengabdian ini adalah para siswa belum memahami dengan baik mengenai manajemen waktu dalam kegiatan pembelajaran. Selain itu para siswa mengaku bahwa lebih banyak menghabiskan waktu belajarnya untuk mengakses sosial media yang tidak berhubungan dengan pendidikan. Harapan kami dengan pengabdian ini dapat membuka wawasan bagi para siswa bahwa manajemen waktu dalam peningkatan prestasi harus dilakukan sejak dini dan dilakukan dengan disiplin.
Co-Authors Afridayanti Surbakti Agus Susanto Aifin Assaly Ali Syah Putra ARIFIN Arifin Arifin Benny Lim Darwan Tanady Diana Afriani Diana Afriani Diana Afriani Eddy Eddy Eddy Eddy Gunawan Eddy Gunawan Eddy Gunawan Eddy Gunawan Erina Alimin Erina Alimin Erni Dewi Munte Ester Gloria Gloria Cahaya Julida Hutabarat Harlen Silalahi Hutabarat, Linda Rotua Jasael Simanullang Javerson Simamora Javerson Simamora Juliana Juliana Juliana, Juliana Mega Sanjaya Monang Tarigan Nur ‘Azah Rudy Rudy Sanif Sentosa SIAHAAN, BERTHA NERPY Simamora, Javerson Sri Aprianti Tarigan Susanto SUSANTO Theng, Bestadrian Prawiro Tina Linda Yenni Yenni