Garuda - Garba Rujukan Digital

The Role of E-Customer Satisfaction as Intervening Variable in Relationship Between E-Service Quality, E-Recovery and E-Customer Loyalty of Indonesian Railroad Access Customers Moh. Samsul Arifin; Muhammad Fikri Maulana; Amat Suroso; Suhartono; Mariam
Jurnal Sistim Informasi dan Teknologi 2023, Vol. 5, No. 3
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jsisfotek.v5i3.274

In this study, the impact of eService and eRecovery Service Quality on Online Customer Satisfaction and its Implications for Online Customer Loyalty are measured. Partial Least Square (PLS) was used to evaluate information from 100 respondents who had purchased tickets using the Indonesian railway application. According to the study's findings, e-service quality, e-recovery service quality, e-service quality, e-customer satisfaction, and e-customer satisfaction all have an impact on e-customer satisfaction. These relationships also hold true for e-customer loyalty. According to the research, the developer must maintain the services offered to users through its application and switch out all slow trains with quick ones. Additionally, they should create intriguing inventions, send clients thank-you letters, ask for user reviews, and enhance their online customer service.

The Effect of Using on Viral Playlist at Spotify on the Students’ Listening Skill at the Tenth Grade MAN 1 Kota Kediri Yanuar Lazuardy; Yunik Susanti; Suhartono Suhartono
Proceedings Series on Social Sciences & Humanities Vol. 13 (2023): Proceedings of International Student Conference on Education (ISCE) 2023
Publisher : UM Purwokerto Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30595/pssh.v13i.890

Listening is the first skill and basic ability in learning a new language that beginners have to learn. In this era, technology is getting better and students’ can easy to learning English. Researcher use the most popular music platform that can be applied in teaching listening, named Spotify. The researcher used quantitative research, and the research was conducted at MAN 1 Kota Kediri. The sample was X IPS 1 class that consists of 36 students. The students were given pre-test, treatment, and post-test. The treatment was conducted once in order to know whether is an significant effect of using on viral playlist at Spotify in teaching listening skill. The data result got from students’ score of pre-test and post-test that analyzed using t-test formula. The researcher uses SPSS version 20.0. The data result shows that t-score is higher than t-table in the level significant of 5%. The mean score of pre-test is 72,86 with the total score 2.687 and mean score of post-test is 83,92 with the total score 3.109. The result of the research shows that there is any significant effect of using the treatment, it is proven by the different score between pre-test and post-test.

Dampak Implementasi Teknologi dalam Pembelajaran Pendidikan Dasar: Studi Kasus pada Efektivitas Penggunaan Platform Pembelajaran Digital di Sekolah Dasar Encil Puspitoningrum; Ikhda Nurnoviyati; Suhartono Suhartono
Al-Madrasah: Jurnal Ilmiah Pendidikan Madrasah Ibtidaiyah Al-Madrasah Vol. 8, No. 3 (Juli 2024)
Publisher : Sekolah Tinggi Ilmu Al-Qur'an (SIQ) Amuntai Kalimantan Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35931/am.v8i3.3635

Pendidikan dasar menjadi tonggak penting dalam membentuk dasar pengetahuan dan keterampilan bagi generasi muda. Di era digital ini, teknologi telah menjadi bagian tak terpisahkan dari proses belajar mengajar di sekolah dasar. Artikel ini bertujuan untuk mengevaluasi dampak yang ditimbulkan oleh implementasi teknologi, khususnya penggunaan platform pembelajaran digital, terhadap efektivitas pembelajaran di tingkat sekolah dasar. Metode literature review digunakan untuk merangkum temuan-temuan dari berbagai penelitian terkait. Hasil analisis menunjukkan bahwa implementasi teknologi dalam pendidikan dasar memberikan dampak positif yang signifikan pada proses pembelajaran. Penggunaan platform pembelajaran digital meningkatkan interaktifitas antara guru dan siswa, memperluas akses ke berbagai sumber belajar, dan meningkatkan motivasi belajar melalui pendekatan yang lebih menarik dan adaptif. Namun, ada tantangan seperti kesenjangan akses teknologi di kalangan siswa dan perlunya pelatihan bagi guru dalam mengintegrasikan teknologi dalam pembelajaran. Dengan demikian, artikel ini memberikan gambaran yang komprehensif tentang peran teknologi dalam pendidikan dasar dan mengidentifikasi beberapa area yang perlu perhatian lebih lanjut untuk meningkatkan efektivitas pembelajaran di sekolah dasar.

Exploring The Impact of English Proficiency and Digital Competence on Academic Achievement : How Critical Thinking Skills Make A Difference Suhartono Suhartono; Abu Muna Almaududi Ausat; Hizbul Khootimah Azzaakiyyah
Jurnal Kependidikan: Jurnal Hasil Penelitian dan Kajian Kepustakaan di Bidang Pendidikan, Pengajaran dan Pembelajaran Vol 11, No 1 (2025): March
Publisher : Universitas Pendidikan Mandalika (UNDIKMA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33394/jk.v11i1.14572

This study aims to analyze the impact of English proficiency and digital competence on students' academic achievement, with critical thinking skills as a mediating variable. The research employs a quantitative approach using a survey method and SEM-PLS data analysis to examine the relationships between the variables. A purposive sampling technique is applied to select students meeting specific criteria, resulting in a sample of 122 students from Malang, Indonesia. Data were collected through an online questionnaire. This study reveals that English proficiency and digital competence have a significant impact on students' academic achievement, both directly and through critical thinking skills as a factor that strengthens this relationship. Good English proficiency contributes to better academic outcomes, such as higher grades, task quality, class participation, and presentation skills. Similarly, high digital competence helps students utilize technology for learning and effective communication, which also positively impacts their academic achievement. Interestingly, critical thinking skills play a crucial role in connecting these two factors with academic achievement. This means that students who are capable of critical thinking are more likely to maximize their English proficiency and use of technology, which in turn enhances their academic performance.

Analisis Faktor Pembentuk Budaya Inovatif Dalam Konteks Bisnis: Kunci Kesuksesan Untuk Inovasi Organisasi Hizbul Khootimah Azzaakiyyah; Abu Muna Almaududi Ausat; Silvy Sondari Gadzali; Prety Diawati; Suhartono
Jurnal Riset Bisnis Vol. 7 No. 1 (2023): Oktober
Publisher : Fakultas Ekonomi dan Bisnis Universitas Pancasila Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35814/jrb.v7i1.4668

Budaya unik organisasi sering berbeda maka tidak heran jika banyak persaingan bisnis. Namun, konteks inovasi selalu dijunjung tinggi organisasi manapun. Tujuan penelitian ini untuk menjelaskan secara rinci berbagai faktor pembentuk budaya inovatif. Metode penelitian ini adalah kualitatif deskriptif dengan cara mengambil data sekunder. Hasil studi tiba pada suatu pernyataan bahwa budaya inovatif adalah budaya yang menyambut dan mendorong eksperimen, pengambilan risiko, dan pemikiran orisinal. Sebuah organisasi dengan budaya inovasi akan menghargai ide-ide karyawannya dan mendorong mereka untuk mengembangkan ide-ide baru. Ada lima dimensi yang akan menjelaskan apa yang membentuk budaya inovatif seperti konteks inovasi, orientasi pasar, infrastruktur untuk inovasi, kreativitas dan kekuatan tenaga kerja, dan intensi untuk inovasi. Hasil studi ini diharapkan dapat memperkaya literasi akademis di bidang manajemen dan administrasi bisnis.

Pare’s English Village Ecosystem: Immersion-Based Competency Transformation Among Tourism Micro-Entrepreneurs Itot Raharjo; Sa'dullah Sa'dullah; Suhartono Suhartono; Risma Dwi Aulia
Journal of Business Management and Economic Development Том 4 № 02 (2026): Journal of Business Management and Economic Development
Publisher : PT. Riset Press International

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59653/jbmed.v4i02.2355

Kampung Inggris Pare was selected as the context of this study because it represents Indonesia’s most prominent language-immersion destination, where continuous interactions between students and local MSMEs create unique opportunities for informal English acquisition and business transformation. Despite its economic and educational significance, research examining how this immersion ecosystem shapes MSME competencies remains limited. This qualitative case study investigates how functional English literacy transforms micro, small, and medium enterprise (MSME) competencies within Kampung Inggris Pare’s immersion-based edutourism ecosystem. Grounded in experiential learning theory, communities of practice theory, and human capital theory, data were collected over six months from 20 purposively selected informants consisting of 10 MSME operators, 4 language tutors, and 6 course participants, complemented by 30 days of participant observation, 30 documents, and two focus group discussions. Thematic analysis generated 187 codes consolidated into 8 categories under 3 themes. Findings reveal a three-phase transformation trajectory consisting of foundational literacy acquisition, commercial adaptation, and proficiency internalization, with considerable individual variation. The perpetual immersion environment was unanimously identified as the primary facilitator, while age-related difficulties and grammatical inhibition constituted the principal constraints. Marketing practice changes were differential across the 7P dimensions, with People and Process showing the most consistent transformation. The study contributes the Immersion-Mediated Competency Transformation model, identifies bidirectional peripheral participation as a novel community of practice dynamic, and reconceptualizes immersion as an embedded marketing context. Limitations and directions for future comparative, longitudinal, and mixed-methods research are also discussed.

Pelatihan Literasi Anti-Korupsi untuk Meningkatkan Sensitivitas dan Keberanian Moral Mahasiswa Marista Dwi Rahmayantis; Sujarwoko; Suhartono; Faisol; Endang Wariyanti; Moch. Muarifin; Khoiriyah; Beyonda Proudy Sujianto; Dimas Sandi Pradana
Jurnal Dharma Bhakti Ekuitas Vol. 10 No. 2 (2026): Jurnal Dharma Bhakti Ekuitas
Publisher : Universitas Ekuitas Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52250/dbe.v10i2.1072

This community service programme aims to address the low levels of anti-corruption literacy among students at the Mojosari Nganjuk Institute of Technology (ITMN), characterised by a lack of moral sensitivity and the courage to identify and confront corrupt practices in everyday life. The intervention is designed using an Anti-Corruption Literacy Training approach based on Participatory Learning and Action (PLA), which emphasises the active involvement of participants as agents of change, rather than mere recipients of information. The programme concluded with the establishment of the Anti-Corruption Student Community as a platform for sustaining the integrity movement within the university environment. The evaluation results demonstrated a significant impact across three key dimensions. Firstly, participants’ conceptual understanding improved substantially, as reflected in the average post-test score of 82.7 compared to the pre-test score of 52.3. Secondly, moral sensitivity in identifying subtle corruption scenarios increased from 75% to 95% of participants. Thirdly, the moral courage demonstrated in the simulation increased dramatically from 30% to 78%. This study concludes that a training model that is participatory, contextual, and technology-supported has proven effective in enhancing cognitive literacy, fostering moral sensitivity, and empowering students’ moral courage, thereby laying a solid foundation for the realisation of a campus ecosystem characterised by integrity and strong character. Keywords: anti-corruption literacy, moral sensitivity, students. Abstrak Korupsi tetap menjadi tantangan multidimensi yang kompleks di Indonesia, termasuk di lingkungan pendidikan tinggi yang seharusnya menjadi benteng integritas. Program layanan masyarakat ini bertujuan untuk mengatasi rendahnya literasi anti-korupsi di kalangan mahasiswa Institut Teknologi Mojosari Nganjuk (ITMN), yang ditandai dengan kurangnya kepekaan moral dan keberanian dalam mengidentifikasi serta menghadapi praktik korupsi dalam kehidupan sehari-hari. Intervensi yang dirancang menggunakan pendekatan Pelatihan Literasi Anti-Korupsi berbasis Pembelajaran dan Aksi Partisipatif (PLA), yang menekankan keterlibatan aktif peserta sebagai subjek perubahan, bukan sekadar penerima informasi. Aktivitas utama program meliputi pengembangan modul pembelajaran kontekstual yang relevan dengan realitas kampus, pelaksanaan sesi pelatihan hibrida — mencakup pertemuan tatap muka dan platform daring — yang diintegrasikan dengan metode diskusi kelompok terfokus, simulasi peran berbasis kasus nyata, serta gamifikasi untuk meningkatkan keterlibatan dan motivasi peserta. Program ini diakhiri dengan memfasilitasi pembentukan Komunitas Mahasiswa Anti-Korupsi sebagai wadah keberlanjutan gerakan integritas di lingkungan kampus. Hasil evaluasi menunjukkan dampak yang signifikan pada tiga dimensi utama. Pertama, pemahaman konseptual peserta meningkat secara substansial, tercermin dari rata-rata skor post-test sebesar 82,7 dibandingkan pre-test sebesar 52,3. Kedua, sensitivitas moral dalam mengidentifikasi skenario korupsi yang halus meningkat dari 75% menjadi 95% peserta. Ketiga, keberanian moral yang ditunjukkan dalam simulasi meningkat drastis dari 30% menjadi 78%. Penelitian ini menyimpulkan bahwa model pelatihan yang bersifat partisipatif, kontekstual, dan didukung teknologi terbukti efektif dalam meningkatkan literasi kognitif, membangun sensitivitas moral, serta memberdayakan keberanian moral mahasiswa, sehingga membentuk landasan kokoh bagi terwujudnya ekosistem kampus yang berintegritas dan berkarakter. Kata kunci: literasi anti-korupsi, mahasiswa, sensitivitas moral.

Pelatihan Literasi Anti-Korupsi untuk Meningkatkan Sensitivitas dan Keberanian Moral Mahasiswa Marista Dwi Rahmayantis; Sujarwoko; Suhartono; Faisol; Endang Wariyanti; Moch. Muarifin; Khoiriyah; Beyonda Proudy Sujianto; Dimas Sandi Pradana
Jurnal Dharma Bhakti Ekuitas Vol. 10 No. 2 (2026): Jurnal Dharma Bhakti Ekuitas
Publisher : Universitas Ekuitas Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52250/dbe.v10i2.1072

This community service programme aims to address the low levels of anti-corruption literacy among students at the Mojosari Nganjuk Institute of Technology (ITMN), characterised by a lack of moral sensitivity and the courage to identify and confront corrupt practices in everyday life. The intervention is designed using an Anti-Corruption Literacy Training approach based on Participatory Learning and Action (PLA), which emphasises the active involvement of participants as agents of change, rather than mere recipients of information. The programme concluded with the establishment of the Anti-Corruption Student Community as a platform for sustaining the integrity movement within the university environment. The evaluation results demonstrated a significant impact across three key dimensions. Firstly, participants’ conceptual understanding improved substantially, as reflected in the average post-test score of 82.7 compared to the pre-test score of 52.3. Secondly, moral sensitivity in identifying subtle corruption scenarios increased from 75% to 95% of participants. Thirdly, the moral courage demonstrated in the simulation increased dramatically from 30% to 78%. This study concludes that a training model that is participatory, contextual, and technology-supported has proven effective in enhancing cognitive literacy, fostering moral sensitivity, and empowering students’ moral courage, thereby laying a solid foundation for the realisation of a campus ecosystem characterised by integrity and strong character. Keywords: anti-corruption literacy, moral sensitivity, students. Abstrak Korupsi tetap menjadi tantangan multidimensi yang kompleks di Indonesia, termasuk di lingkungan pendidikan tinggi yang seharusnya menjadi benteng integritas. Program layanan masyarakat ini bertujuan untuk mengatasi rendahnya literasi anti-korupsi di kalangan mahasiswa Institut Teknologi Mojosari Nganjuk (ITMN), yang ditandai dengan kurangnya kepekaan moral dan keberanian dalam mengidentifikasi serta menghadapi praktik korupsi dalam kehidupan sehari-hari. Intervensi yang dirancang menggunakan pendekatan Pelatihan Literasi Anti-Korupsi berbasis Pembelajaran dan Aksi Partisipatif (PLA), yang menekankan keterlibatan aktif peserta sebagai subjek perubahan, bukan sekadar penerima informasi. Aktivitas utama program meliputi pengembangan modul pembelajaran kontekstual yang relevan dengan realitas kampus, pelaksanaan sesi pelatihan hibrida — mencakup pertemuan tatap muka dan platform daring — yang diintegrasikan dengan metode diskusi kelompok terfokus, simulasi peran berbasis kasus nyata, serta gamifikasi untuk meningkatkan keterlibatan dan motivasi peserta. Program ini diakhiri dengan memfasilitasi pembentukan Komunitas Mahasiswa Anti-Korupsi sebagai wadah keberlanjutan gerakan integritas di lingkungan kampus. Hasil evaluasi menunjukkan dampak yang signifikan pada tiga dimensi utama. Pertama, pemahaman konseptual peserta meningkat secara substansial, tercermin dari rata-rata skor post-test sebesar 82,7 dibandingkan pre-test sebesar 52,3. Kedua, sensitivitas moral dalam mengidentifikasi skenario korupsi yang halus meningkat dari 75% menjadi 95% peserta. Ketiga, keberanian moral yang ditunjukkan dalam simulasi meningkat drastis dari 30% menjadi 78%. Penelitian ini menyimpulkan bahwa model pelatihan yang bersifat partisipatif, kontekstual, dan didukung teknologi terbukti efektif dalam meningkatkan literasi kognitif, membangun sensitivitas moral, serta memberdayakan keberanian moral mahasiswa, sehingga membentuk landasan kokoh bagi terwujudnya ekosistem kampus yang berintegritas dan berkarakter. Kata kunci: literasi anti-korupsi, mahasiswa, sensitivitas moral.

The Effects of Technology Utilization in the Learning Process on Students' Psychological Well-being: The Perspectives of Constructivism Theory Suhartono Suhartono; Encil Puspitoningrum; Susatyo Adhi Pramono; Loso Judijanto; Dody Wahyudi Purnama
JETL (Journal of Education, Teaching and Learning) Vol 9, No 2 (2024): Volume 9 Number 2 September 2024
Publisher : STKIP Singkawang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26737/jetl.v9i2.5288

This research aims to make a significant contribution to the understanding of constructivism in the context of education through an in-depth exploration of the use of technology in the learning process and its impact on the psychological well-being of students. The study employs a quantitative approach, utilizing structural equation modeling (SEM) and Partial Least Square (PLS) for analysis. The research participants consist of 100 university students in Malang, Indonesia, selected to complete an online questionnaire. The study results indicate that the integration of technology into the learning process has a positive and significant impact on students' psychological well-being. The application of constructivism theory as a conceptual foundation for understanding the influence of technology in learning demonstrates that students' interactive role in constructing knowledge has a substantial effect. The use of various platforms such as Google Drive, Google Docs, Microsoft Office, Zoom, Google Meet, Canvas, Moodle, Grammarly, and Mendeley creates a learning context that facilitates collaboration, active participation, and the development of students' social skills. In the context of students' mental well-being, technology helps alleviate burdens by providing flexibility in completing tasks, stimulating a sense of connection through collaboration, and offering psychological support.

ROADBLOCKS TO PROFICIENCY: TOEFL READING COMPREHENSION CHALLENGES FOR UNIVERSITY STUDENTS Agung Wicaksono; Sulistyani Sulistyani; Suhartono; Khoiriyah; Mahendra Puji Permana Aji
JEELL (Journal of English Education, Linguistics and Literature) Vol. 12 No. 3 (2025): JEELL Volume 12 Number 3 Oktober 2025
Publisher : LPPM Universitas PGRI Jombang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32682/jeell.v12i3.90

This research examines the challenges university students encounter in the TOEFL reading comprehension section driven by low TOEFL proficiency among students. using a qualitative approach, the study identifies key difficulties learners face and the factors behind these struggles. data were gathered through questionnaires administered to 35 English language Education undergraduates at the University of Nusantara PGRI Kediri in East java, Indonesia. The questionnaire data were analyzed through cleaning, organizing, and interpreting responses to extract meaningful insights. The analysis of the responses revealed common obstacles, such as insufficient vocabulary, trouble with complex sentence structures, ineffective reading strategies, poor time management, and limited exposure to academic texts. Additionally, students cited anxiety and low confidence as psychological hurdles impacting their performance. The results indicate that both language proficiency and test-taking strategies significantly influence students' success in TOEFL reading comprehension. The study emphasizes the importance of modifying reading instruction to enhance academic reading skills and test preparation strategies, thereby better preparing students for standardized English proficiency exams.

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