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All Journal Jurnal Informatika Sainstek Proceedings of KNASTIK Jurnal Buana Informatika Jurnal Infra Seminar Nasional Informatika (SEMNASIF) Semesta Teknika Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Seminar Nasional Ilmu Terapan West Science Journal Economic and Entrepreneurship
Alexander Setiawan
Universitas Kristen Petra
Arts Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Languange, Linguistic, Communication & Media Social Sciences

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Developing a Prototype of Mobile Dental Information System in Indonesia Santoso, Leo Willyanto; Setiawan, Alexander; Gunawan, Samuel
Jurnal Buana Informatika Vol 3, No 2 (2012): Jurnal Buana Informatika Volume 3 Nomor 2 Juli 2012
Publisher : Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/jbi.v3i2.322

Abstract

Abstact. With the rapid development of wireless technology, mobile devices applications and services have become more convenient. One area that can be supported by this technology is the field of health, particularly in the dental information system. Processing the patient data is one of the many factors that have an important role in hospital industry. The manual processing of patient data in dental clinic 'X' Yogyakarta, Indonesia is inefficient and ineffective. It can't guarantee the accuracy of the calculation, recapitulations, and reporting system. The rapid development of information technology makes it possible to develop a dental information system, which gives accurate reports on the status of the patients in real time for the purpose of improving patient’s safety and quality of services. In this research, the application is developed with Java programming language and mySQL database. The testing results of the application have shown that the program can be operated easily, has a clear work flow, supports various facilities that help users, and is able to become valuable inputs for dental clinic management in the decision making process. Based on the questionnaire results, 80% respondents reported that the program met the requirements and was easy to use.Keywords: mobile technology, dental information system, registration, report Abstrak.Perkembangan teknologi nirkabel yang sangat pesat telah memicu aplikasi dan layanan seluler menjadi lebih nyaman. Salah satu bidang yang dapat didukung oleh teknologi ini adalah bidang kesehatan, terutama dalam sistem informasi klinik gigi. Pengolahan data pasien merupakan salah satu faktor yang memiliki peran penting dalam pengelolaan industri kesehatan. Saat ini, proses manual pengolahan data pasien di klinik gigi 'x' Yogyakarta tidak efisien dan tidak efektif. Hal ini tidak dapat menjamin keakuratan perhitungan, rekapitulasi, dan sistem pelaporan. Pesatnya perkembangan teknologi informasi memungkinkan untuk mengembangkan sistem informasi gigi, yang memberikan laporan yang akurat tentang status pasien secara real time untuk tujuan meningkatkan keselamatan pasien dan mutu layanan. Dalam penelitian ini, aplikasi dikembangkan dengan bahasa pemrograman Java dan database mySQL. Hasil pengujian aplikasi telah menunjukkan bahwa program ini dapat dioperasikan dengan mudah, memiliki alur kerja yang jelas, mendukung berbagai fasilitas yang membantu pengguna, dan mampu menjadi masukan yang berharga untuk manajemen klinik gigi untuk membuat keputusan. Berdasarkan hasil survey, 80% responden berkata bahwa program sudah memenuhi kebutuhan dan mudah untuk digunakan.Kata kunci: teknologi bergerak, sistem informasi dokter gigi, registrasi, laporan
PEMBUATAN APLIKASI SISTEM SELEKSI CALON PEGAWAI DENGAN METODE ANALYTIC NETWORK PROCESS (ANP) DI PT X Santoso, Leo Willyanto; Setiawan, Alexander; Stanley, Januar R.
Proceedings of KNASTIK 2009
Publisher : Duta Wacana Christian University

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Abstract

Perusahaan sebagai suatu organisasi yang digerakkan oleh sumber daya manusia dihadapkan pada beragam pilihandalam rangka menentukan tenaga kerja yang berkualitas. Pilihan yang dibuat oleh sebuah perusahaan dalam penerimaantenaga kerja akan sangat berpengaruh pada performa dan kemajuan perusahaan. PT. X sebagai salah satu produsen airminum dalam kemasan juga mengalami permasalahan seperti di atas. Hal yang tersulit dalam membuat pilihan adalah upayamenghilangkan faktor subjektifitas dari manajer personalia sehingga setiap pilihan yang dibuat bersifat objektif denganberdasarkan pada kriteria-kriteria yang diharapkan oleh perusahaan. Berdasarkan permasalahan tersebut, PT. Xmembutuhkan suatu aplikasi komputer yang dapat mendukung pengambilan keputusan menggunakan metode ANP untukpemilihan calon pegawainya. Aplikasi yang dibutuhkan bukan merupakan pengambil keputusan utama yang akanmenggantikan peran manusia namun hanya sebagai pendukung pengambilan keputusan. Aplikasi yang akan dibangun akanmenyajikan informasi perbandingan calon tenaga kerja disesuaikan dengan kriteria tenaga kerja yang telah ditentukan olehPT. X.
Perancangan Dan Pembuatan Aplikasi Decision Support System Pada Departemen Hrd Dan Pembelian Dengan Menggunakan Metode Analytical Hierarcy Process (AHP) Setiawan, Alexander; Irawan, Muhammad Isa; Wijaya, Robin
Semesta Teknika Vol 10, No 1 (2007): MEI 2007
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/st.v10i1.858

Abstract

The rapidly technology process on globalisasion era in business world, makes the decision making is the important thing to make decision faced with the competition in business world. The decision making can be influence by a few aspect and group, which can influence the decision maker to accelerate the fast, perfectly and correctly the decision making. This software created by using Analytical hierarcy process method is doing calculation proses to get the best decision, using the score group of calculation and compare it with each possibility count of the choosen decision, this software specially for HRD and purchasing division, for HRD division this software will be use to decide which employee will be promoted or which employee will be fired. For purchasing division, this software will used to decude which supplier will be choose to buy a kind of goods. Employee mark, disipline mark, and  development ability  are the group that used for HRD division, while purchasing division use quality of goods, price, accuracy time shipping and supplier identity.Application the design and the testing of decision support system result a correct and flexsibel decision with all criteria which influence that decision and give a report in order to user can understand why this software choose that decision.      
PERANCANGAN DAN PEMBUATAN SISTEM INFORMASI ADMINISTRASI PADA TOKO JAMUR MAS Yosep -; Alexander Setiawan; Silvia Rostianingsih
Jurnal Infra Vol 1, No 1 (2013)
Publisher : Jurnal Infra

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (581.248 KB)

Abstract

Jamur Mas is a store which sell and buy goods of daily needs. This store has some problems, which are counting of profit and loss, inventory and account receivable and account payable list. Problems that occur are in the recording, where all the recording is still done manually, this recording has a big risk.To answer these problems, then made an application, this application is developed and made with Microsoft Visual Studio 2005.Net and Microsoft SQL Server 2005 as a data storage. This application has some features which are buying and selling process, inventory and financial statement. This financial statement is including account payable statement, inventory statement, selling statement, buying statement, also profit and loss statement.Conclusion of this application, and from the results of the testing system can develop Jamur Mas Stores’s business as well, and then that can be making it easier for owners to conduct checks on the transactions that occurred and the stock of goods.
PERANCANGAN DAN PEMBUATAN APLIKASI PERHITUNGAN HARGA POKOK PRODUKSI DENGAN METODE PROCESS COSTING PADA TOKO HAN’S BAKERY Inneke Rismadewi; Alexander Setiawan; Christian Purnama
Jurnal Infra Vol 1, No 1 (2013)
Publisher : Jurnal Infra

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (837.425 KB)

Abstract

A store which is engaged in the production of bread, Han's Bakery Shop currently has no system to calculate the cost of production. In the absence of cost calculations, then the store can not know how these productions. And there is no record of raw materials and how materials are issued at the time of production.             Based on the background of the problems that the designed system to calculate the Cost of Production to overcome these problems. The process of system design applications through several stages, the first survey of production systems, analyzing data and designing systems using the Data Flow Diagram and Entity Relationship Diagram. Database created by using Microsoft SQL Server 2005. Applications created with Microsoft Visual Studio 2005. NET.Results obtained from the application that has been made, among others, can save raw materials, bread recipes, customer data, transaction ordering raw materials, sales transactions, sales order transactions, the report card stock, and so on.From the test results, a program created to process administrative data on Han's Bakery shop to produce a report that has been able to meet the needs of stores that run more effectively and efficiently.
PERANCANGAN DAN PEMBUATAN APLIKASI PERHITUNGAN HARGA POKOK PRODUKSI DENGAN METODE PROCESS COSTING PADA TOKO ROTI “MON DELICE BOULANGERIE” Vania Christina Harjono; Alexander Setiawan; Yulia -
Jurnal Infra Vol 1, No 1 (2013)
Publisher : Jurnal Infra

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Abstract

Mon Delice Boulangerie is a store that working on bakery industry. Nowadays, recording data on Mon Delice Boulangerie is still done in manual way.  The calculation of production cost price is still calculated manually and that calculation  only include that can only includes the cost of materials that is used, while overheads and labor costs have not been included to the calculation. The calculation of the cost of goods manufactured in the manual way would have caused a lot of problems and will affect the benefits for the store.Based on background of that problem, it is designed a system to calculate the cost of production. The process of application system design through several  stages, beginning with survey production system of the bakery, data analysis and designing Data Flow Diagram and Entity Relationship Diagram of the application that will be made. The author used Microsoft Visual Studio .Net 2005 as the programming tool and Microsoft SQL Server as the database of the program. The calculation of the cost of goods manufactured is using Process Costing method.Results that obtained from the application that have been made are able to store all data related to the production, purchasing materials, sales of breads, the calculation of cost of goods manufactured that is calculated automatically, and stock card that can be updated automatically.
SISTEM PENDUKUNG KEPUTUSAN PELATIHAN KARYAWAN DENGAN METODE PIPRECIA-EDAS Dewi, Lily Puspa; Setiawan, Alexander; Suryadi, Cynthia Stefanie
Seminar Nasional Ilmu Terapan Vol 5 No 1 (2021): Seminar Nasional Ilmu Terapan (SNITER) 2021
Publisher : Universitas Widya Kartika Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (527.511 KB)

Abstract

Salah satu sumber daya penting di perusahaan adalah sumber daya manusia, oleh karena ini pengembangan kompetensi sumber daya manusia merupakan salah satu hal yang perlu diperhatikan. Salah satu cara yang digunakan untuk meningkatkan kompetensi karyawan adalah dengan mengikuti pelatihan sesuai dengan bidang pekerjaannya. Dengan jumlah karyawan, bidang pekerjaan dan jenis serta topik pelatihan yang banyak, perusahaan seringkali mengalami kesulitan dalam pemilihannya. Untuk membantu perusahaan dalam proses pemilihan pelatihan dan karyawan sebagai pesertanya maka dirancang sistem pendukung keputusan untuk pemilihan pelatihan dengan menggunakan metode PIPRECIA-EDAS. Pada penelitian ini diambil studi kasus untuk sistem pendukung keputusan untuk proses seleksi peserta pelatihan. Aplikasi pendukung keputusan yang dihasilkan, dapat diakses oleh kepala divisi atau manajer. Kriteria penilaian yang dipilih yaitu nilai presensi, hasil uji skill, skill dan penilaian manajer. Penggabungan metode PIPRECIA- EDAS digunakan untuk membantu manajer dalam mengambil keputusan peserta pelatihan.
Integration of Digital Marketing and Entrepreneurship in Building a Competitive Local Brand Ishak, Riani; Widyaningsih, Heni; Mansyur, Sulaiman; Samuddin, Syurwana Farwita; Setiawan, Alexander
West Science Journal Economic and Entrepreneurship Vol. 3 No. 02 (2025): West Science Economic and Entrepreneurship
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsjee.v3i02.1907

Abstract

This study explores the integration of Digital Marketing and Entrepreneurship in building competitive local brands within Indonesia's creative economy. Using a quantitative approach, data was collected from 110 respondents using a Likert scale survey, and analyzed through SPSS version 25. The research aimed to investigate how digital marketing strategies and entrepreneurial behavior contribute to brand competitiveness in the context of small and medium enterprises (SMEs). The results showed that both Digital Marketing and Entrepreneurship have a significant positive effect on Brand Competitiveness, with Digital Marketing having a slightly stronger impact. The model accounted for 65.9% of the variance in brand competitiveness, emphasizing the importance of leveraging digital tools alongside entrepreneurial strategies. The study highlights that integrating digital marketing with entrepreneurial innovation is key to strengthening local brands and enhancing their competitive advantage in Indonesia's rapidly growing creative economy.
PENERAPAN ARTIFICIAL INTELLIGENCE DALAM CUSTOMER RELATIONSHIP MANAGEMENT: SUATU TINJAUAN LITERATUR Tan, Rivaldo; Setiawan, Alexander
SIBATIK JOURNAL: Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Vol. 5 No. 2 (2026)
Publisher : Penerbit Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/sibatik.v5i2.4395

Abstract

Artificial Intelligence (AI) adoption in Customer Relationship Management (CRM) has transformed customer engagement paradigms globally, yet organizational implementation paradoxes persist. This systematic literature review synthesized state-of-the-art knowledge on AI-CRM applications through qualitative content analysis of peer-reviewed articles published between 2021-2025 using PRISMA 2020 guidelines. The study employed purposive sampling across six major academic databases (Scopus, Web of Science, ProQuest, Google Scholar, SSRN, and local Indonesian repositories), with hybrid coding approach integrating deductive-inductive methods. An estimated 50-100 studies were projected for inclusion from 1,500-2,500 initial records. Results identified five primary mechanisms through which AI-CRM enhances business effectiveness: personalized customer experiences, real-time decision-making, enhanced service efficiency, improved customer segmentation, and proactive churn management. Organizations implementing AI-CRM report 29% average sales increases and ROI reaching 245%, yet 70% report unachieved direct performance benefits. Conclusions indicate that success depends predominantly on organizational factors, data governance, and ethical considerations rather than technology capabilities alone. Recommendations emphasize holistic implementation approaches integrating robust change management, ethical AI frameworks, and capability building, particularly crucial for Indonesia's SME-dominant context.
STRATEGI CUSTOMER RELATIONSHIP MANAGEMENT DALAM MENINGKATKAN LOYALITAS PELANGGAN DI ERA DIGITAL: SEBUAH KAJIAN PUSTAKA Alexander Langgeng, Vincent; Setiawan, Alexander
SIBATIK JOURNAL: Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Vol. 5 No. 2 (2026)
Publisher : Penerbit Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/sibatik.v5i2.4418

Abstract

The study employs systematic literature review methodology combined with bibliometric analysis, examining peer-reviewed publications from Scopus and Web of Science databases published between January 2021 and January 2026, following PRISMA 2020 guidelines. Data extraction utilized structured forms capturing study characteristics, research methodology, substantive focus, and key findings, while quality appraisal employed JBI Critical Appraisal Checklist and CASP Checklists. Thematic synthesis using Braun and Clarke's six-step framework combined with bibliometric analysis using CiteSpace and VOSviewer software identified major themes and research trends. Results reveal that trust emerges as the dominant mediation mechanism with indirect effect coefficient of 0.34 compared to satisfaction at 0.14, indicating that building trust-based relationships is strategically more important than short-term satisfaction optimization. AI-driven personalization demonstrates 25 percent customer retention improvement, while effective omnichannel integration significantly enhances loyalty through dual mediation pathways. Findings highlight that successful CRM implementation in emerging markets requires mobile-first, cloud-based solutions with simultaneous emphasis on trust-building through data transparency. Future research should explore how cultural preferences and demographic characteristics in emerging markets interact with CRM strategies to generate heterogeneous loyalty outcomes and investigate long-term sustainability of AI-driven personalization relative to ethical concerns and privacy protection.
Co-Authors A.A. Ketut Agung Cahyawan W Abadi, Eileen Fransisca Agustinus Noertjahya Agustinus Noertjahyana Alexander Langgeng, Vincent Andreas Handojo Andrew Hartanto Susilo Andrie Kurnia Andy Setiabudi Anthonius Raharjo Betrice Felita Florensia, Betrice Felita Chandra Kusuma Putra Harijono Christian Purnama Christian Purnama Darwin Rasubala Djoni Haryadi Setiabudi Eric Christopher Sandjaja Eric Jonathan Riyanto Eriek Tjung Fandi Tangradi Febry Suryanto Finna Octavia Musalim Hardi Pratomo Harris Boedijono, Harris Hendra Wennady Wijoyo Hendy Thomas Herman, Hendy Thomas Heni Widyaningsih, Heni Henry Novianus Palit Ibnu Gunawan Imanuel Friendly Lawalata Inneke Rismadewi Inneke Rismadewi Ishak, Riani Ivan Kurniawan Yoewono Januar R. Stanley Jennifer Giovanni Sumargo, Jennifer Giovanni Justinus Andjarwirawan Kelvin Hartanto, Kelvin Kevin Hendrajaya Kurniawan Santoso Leo Willyanto Santoso Lily Puspa Dewi Loenardi -- Mansyur, Sulaiman Mohammad Isa Irawan Monika Irfanny Wongso, Monika Irfanny Nathan Prima Suwanto Nico Hartanto Paula Ayu Astelia, Paula Ayu Prasetyo, Hendrik Dwi Richard Anderson Susatya Ricky Fajar Adiputra Robin Wijaya, Robin Samuddin, Syurwana Farwita Samuel Gunawan Shandy Widjaya, Shandy Silvia Rostianingsih Silvia Rostianingsih Stanley Utomo Lesmono Steven Triyadi Edijanto, Steven Triyadi Sukanto Tedjokusuma Suryadi, Cynthia Stefanie Tan, Rivaldo Terziev, Aleksandar Timothy Oscar Tjindrata Budianto Tommy Jonathan, Tommy Valentino Handoko Vania Christina Harjono Vania Christina Harjono Widya Ongels, Widya Widyanto Utama Yendry Ferdinand Tandoro Yosep - Yosep - Yulia - Yulia - Yulia -- Yulia . Yustinus Christian Adinata