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Agiwahyuanto, Faik
Fakultas Kesehatan, Universitas Dian Nuswantoro
Agriculture, Biological Sciences & Forestry Humanities Astronomy Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Immunology & microbiology Medicine & Pharmacology Nursing Public Health Social Sciences

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Journal : Jurnal Riset Informatika

 1 
COMPARISON OF THE EFFECTIVENESS ONLINE AND OFFLINE REGISTRATION SYSTEM ON PATIENT WAITING TIME IN PRIMARY HEALTH CARE SEMARANG USING QUEUING THEORY Evina Widianawati; Faik Agiwahyuanto; Trianni Trianni; Adelia Ayu Sabrina; Dimas Angga Febian
Jurnal Riset Informatika Vol. 3 No. 2 (2021): March 2021 Edition
Publisher : Kresnamedia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34288/jri.v3i2.67

Abstract

The online registration system at Semarang's Primary Health Care has been implemented in 2018, but online registration users are still small. The purpose of this study was to compare the effectiveness of online and offline registration at waiting times using variables in queuing theory. Research at 3 health centers in the city of Semarang. By observing the time of arrival and time of admission to the patient's clinic then the patient is also given a registration service satisfaction questionnaire sheet. The data were processed using queuing theory variables as well as descriptive and inferential statistical analysis. The number of online registrants is only 12% while 88% registered offline. The total number of online registrant patient arrivals per hour is 0.85 patients and offline registrants are 6.38 patients per hour where many patients arrive at the first 105 minutes to open the puskesmas. The utility of the online registrant registration server is 7%, while 48% offline is classified as low and the patient queue is only about 1 patient so there is no need for an additional registration server to speed up service. There was a difference between online and offline registration waiting times (p = 0.00) where online patients waited 4.91 minutes while offline patients waited 8.84 minutes. There is an effect of waiting time in the system on patient satisfaction (p = 0.00) so that to increase patient satisfaction, it is hoped that patients will register online.
Co-Authors .Suyoko, Suyoko Adelia Ayu Sabrina Adian Khoironi Ainiyah, Wahyu Qurrotul Anis Tri Wahyuni Anjani, Sylvia Arinda Juwita Ashari, Ayu Ayuna, Dribitha Meyra Ayusasmita, Via Baju Widjasena Baju Widjasena Cesara Kharismaharani Komara Deddy Setiadi Deddy Setiadi Dimas Angga Febian Dyah Ernawati Dyah Ernawati Dyah Ernawati Dyah Ernawati Enny Rachmani Ester Widhiatmi Sutiningary Evina Widianawati Evina Widianawati Evina Widianawati Evina Widianawati Evina Widianawati Fauzi Ardiansyah , Muhammad Fauziyyah , Michel Najwa Ferdiansyah Hari Noegroho Fitria Wulandari Fitria Wulandari Hari Noegroho, Ferdiansyah Hidayat, Andi Nur Ida Farida Ikhwan, Sabil Indriati - - Inge Hartini Jaka Prasetya Jaka Prasetya Juli Ratnawati Khamna Diah Oktavia Chalimah Layla Nur Azizah Lewa, Andi Hallang Lucas Anggoro Setiawan Maulana Tomy Abiyasa Maulana Tomy Abiyasa Maulana Tomy Abiyasa Moh. Umar Nauful Fajri Mulyati, Ratnaningsih Nabiila Alunandika, Annisa Hasna Nur Maliana, Laelatus Zifa Oki Setiono Puji Purwatiningsih, Aris Puspitaloka, Dinar Helmalia Putri, Rizqi Basuki Ramadhany, Nur Azizha Retno Astuti Setijaningsih Sari Mulina, Atika Sari, Sofia Nurmala Sasono Wibowo Setiadi, Deddy Setiawan, Aries Setya Wijayanta Setya Wijayanta Shila Rochmana, Ukhta Shinta Octaviasuni Shinta Octaviasuni Sri Setyana Stacey, Sherly Candra Sudiro Sudiro Suharyo Suharyo Sutrisno Sutrisno Suyoko Suyoko Suyoko Suyoko suyoko suyoko Syifana Putri, Riska Sylvia Anjani Sylvia Anjani Tomy Abiyasa, Maulana Tri Indah Sari Trianni Trianni Umi Hanik Umi Maftukhah Via Ayusasmita Via Ayusasmita Widianawati, Evina Wulan, Widya Ratna Yulianti, Laurencia Caprista Zaenal Sugiyanto