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Pengaruh Penerapan Customer Relationship Management PT. Telkomsel terhadap Pelanggan KartuHALO di Kota Malang Setyorini, Wahyu; Hadiwidjoyo, Djumillah
Jurnal Ilmiah Mahasiswa FEB Vol 1, No 2: Semester Genap 2012/2013
Publisher : Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

Today, a lot of changes caused by the era of globalization. A rapid change and dynamic on all sides as in the field of technology, culture, economy, social, and others create a  tight pattern competition.  In technology, mobile phones or commonly called a cell phone while this is no longer goods expensive which can only be owned by certain society. An high interested public to a cell phone can be an opportunity for the provider telecommunication operator service providers to compete. In the condition of the competition marketing strategies that which concerns 4 P not easily used to clinch a share of the market because of competitors will also do the same thing so that the strategy tending to able to eat the high fees. Hence the need of innovation strategy practiced  by the business doers provider to be able to stand before competition PT. Telkomsel can get a great benefit when its customers are large amounts of these loyal on its products, but the threat also wide open if Telkomsel cannot keep the credibility of its service to customers and company. Hence, customer relationship management strategy implemented by  PT. Telkomsel to maintain credibility products and services to customers. To nurture and facilitate relations between Telkomsel and customers then company build a customer service offices Telkomsel named GraPARI that is short for of graha pari sraya. Besides as service offices, focusing to serve clients grapari also provides the sale of their products.Keywords : Customer Relationship Management, Identify, Differentiate, Interact, Customize, and Loyality
THE EFFECTIVENESS OF DIGITAL AND PRINTED COMICS TO TEACH MONOLOGUE OF VISUAL AND AUDITORY STUDENTS A case of the Tenth Year Students of State Senior High School 1 Ungaran Setyorini, Wahyu; Hartono, Rudi
English Education Journal Vol 7 No 1 (2017)
Publisher : English Education Journal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/eej.v7i1.14689

Abstract

This study attempts to know the effectiveness of digital comics to teach monologue of visual and auditory students. This study used quantitative approach and experimental study as its research design. The subjects of this study were the students of grade X of State Senior High School 1 Ungaran. To collect the data, the researcher used test, questionnaire, and documentation.  The result of the study shows that digital comics is effective to teach monologue of visual students. Printed comics is effective to teach monologue of visual students. Digital comics is effective to teach monologue of auditory students. Printed comics is effective to teach  monologue of auditory students. Digital comics is not more effective than printed comics to teach  monologue of visual students. Digital comics is more effective than printed comics to teach speaking monologue of auditory students. And the last, there is interaction among the teaching media, students learning styles, and students’ speaking. Therefore, digital comics is effective to teach monologue of visual and auditory students.
PERAN SUMBER DAYA MANUSIA KOPERASI (SDMK) DALAM ASPEK PENILAIAN MANAJEMEN PENILAIAN KESEHATAN KOPERASI Setyorini, Wahyu; Kusumantoro, Kusumantoro
Economic Education Analysis Journal Vol 5 No 1 (2016): Economic Education Analysis Journal
Publisher : Department of Economics Education, Faculty of Economics, Universitas Negeri Semarang

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Abstract

Penilaian kesehatan pada Koperasi Karyawan Pura Group menunjukkan kategori “CUKUP SEHAT” dengan skor terlemah pada aspek manajemen. Hal ini mengindikasikan adanya kelemahan dalam manajemen Koperasi Karyawan Pura Group.Manajemen berkaitan dengan Sumber Daya Manusia Koperasi (SDMK), sehingga penelitian ditujukan untuk mengetahui bagaimana peran dari Sumber Daya Manusia Koperasi (SDMK).Metode penelitian yang dipakai dalam penelitian ini adalah deskriptif kualitatif dengan cara observasi, wawancara dan dokumentasi. Hasil dari penelitian menunjukkan peran manajer Koperasi adalah; (a) membuat kebijakan yang disetujui oleh pengurus; (b) mengelola modal dan asset yang dimiliki Koperasi; (c) menjaga komunikasi dengan anggota Koperasi dan karyawan dibawahnya, dan (d) mengawasi dan menilai prestasi kerja karyawan-karyawan Koperasi. Sedangkan peran karyawan Koperasi adalah: (a) berkompetensi dalam pekerjaan yang dilakukan; (b) memiliki kemampuan komunikasi yang efektif; (c) memiliki kesopanan dalam interaksinya di dalam Koperasi, dan (d) memahami kebutuhan anggota Koperasi. Dan peran anggota Koperasi adalah: (a) memenuhi semua kewajiban dan melunasi segala pembayaran kepada Koperasi, dan (b) mematuhi keputusan mayoritas atau menaati keputusan yang dihasilkan dalam Rapat Anggota Tahunan.Kesimpulan dari penelitian ini adalah peran SDM Koperasi Karyawan Pura Group masih belum optimal jika dibandingkan dengan potensi yang ada. Hal tersebut dikarenakan lemahnya pengelolaan manajerial Koperasi dan lampiran-lampiran yang mendukung penilaian kesehatan Koperasi tidak terdokumentasi dengan jelas. Cooperative health assessment conducted in Cooperative Employees of Pura Group showed the achievement of the category "HEALTHY ENOUGH". The weakest scores is in the aspect of management. This indicates weaknesses in its management which related to Human Resources Cooperative. This research aimed to find out how the role of the Human Resources Cooperative. The research method used in this research is descriptive qualitative and done by observation, interview and documentation. Results from the study showed the role of managers Cooperative are; (a) create an operational policy approved by the board; (b) managing capital and assets owned cooperatives; (c) maintain communication with cooperative members and employees below, and (d) monitor and assess the performance of employees Cooperative. Then the role of employees Cooperative are: (a) competent in the work performed; (b) have effective communication skills; (c) have the decency in his interactions in the Cooperative, and (d) understand the needs of cooperative members. And the role of cooperative members are: (a) fulfill all obligations and settle all payments to cooperatives, and (b) abide by the majority decision or comply with the decision resulting in the Annual Member Meeting.The conclusion from this study showed that the human resources’ role is unoptimal. This is due to a weak managerial Cooperative and the appendices that support in decreasing score of health cooperative assessment is not well documented.  
PERAN SUMBER DAYA MANUSIA KOPERASI (SDMK) DALAM ASPEK PENILAIAN MANAJEMEN PENILAIAN KESEHATAN KOPERASI Setyorini, Wahyu; Kusumantoro, Kusumantoro
Economic Education Analysis Journal Vol 5 No 1 (2016): Economic Education Analysis Journal
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penilaian kesehatan pada Koperasi Karyawan Pura Group menunjukkan kategori “CUKUP SEHAT” dengan skor terlemah pada aspek manajemen. Hal ini mengindikasikan adanya kelemahan dalam manajemen Koperasi Karyawan Pura Group.Manajemen berkaitan dengan Sumber Daya Manusia Koperasi (SDMK), sehingga penelitian ditujukan untuk mengetahui bagaimana peran dari Sumber Daya Manusia Koperasi (SDMK).Metode penelitian yang dipakai dalam penelitian ini adalah deskriptif kualitatif dengan cara observasi, wawancara dan dokumentasi. Hasil dari penelitian menunjukkan peran manajer Koperasi adalah; (a) membuat kebijakan yang disetujui oleh pengurus; (b) mengelola modal dan asset yang dimiliki Koperasi; (c) menjaga komunikasi dengan anggota Koperasi dan karyawan dibawahnya, dan (d) mengawasi dan menilai prestasi kerja karyawan-karyawan Koperasi. Sedangkan peran karyawan Koperasi adalah: (a) berkompetensi dalam pekerjaan yang dilakukan; (b) memiliki kemampuan komunikasi yang efektif; (c) memiliki kesopanan dalam interaksinya di dalam Koperasi, dan (d) memahami kebutuhan anggota Koperasi. Dan peran anggota Koperasi adalah: (a) memenuhi semua kewajiban dan melunasi segala pembayaran kepada Koperasi, dan (b) mematuhi keputusan mayoritas atau menaati keputusan yang dihasilkan dalam Rapat Anggota Tahunan.Kesimpulan dari penelitian ini adalah peran SDM Koperasi Karyawan Pura Group masih belum optimal jika dibandingkan dengan potensi yang ada. Hal tersebut dikarenakan lemahnya pengelolaan manajerial Koperasi dan lampiran-lampiran yang mendukung penilaian kesehatan Koperasi tidak terdokumentasi dengan jelas. Cooperative health assessment conducted in Cooperative Employees of Pura Group showed the achievement of the category "HEALTHY ENOUGH". The weakest scores is in the aspect of management. This indicates weaknesses in its management which related to Human Resources Cooperative. This research aimed to find out how the role of the Human Resources Cooperative. The research method used in this research is descriptive qualitative and done by observation, interview and documentation. Results from the study showed the role of managers Cooperative are; (a) create an operational policy approved by the board; (b) managing capital and assets owned cooperatives; (c) maintain communication with cooperative members and employees below, and (d) monitor and assess the performance of employees Cooperative. Then the role of employees Cooperative are: (a) competent in the work performed; (b) have effective communication skills; (c) have the decency in his interactions in the Cooperative, and (d) understand the needs of cooperative members. And the role of cooperative members are: (a) fulfill all obligations and settle all payments to cooperatives, and (b) abide by the majority decision or comply with the decision resulting in the Annual Member Meeting.The conclusion from this study showed that the human resources’ role is unoptimal. This is due to a weak managerial Cooperative and the appendices that support in decreasing score of health cooperative assessment is not well documented.  
THE EFFECTIVENESS OF DIGITAL AND PRINTED COMICS TO TEACH MONOLOGUE OF VISUAL AND AUDITORY STUDENTS A case of the Tenth Year Students of State Senior High School 1 Ungaran Setyorini, Wahyu; Hartono, Rudi
English Education Journal Vol 7 No 1 (2017)
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/eej.v7i1.14689

Abstract

This study attempts to know the effectiveness of digital comics to teach monologue of visual and auditory students. This study used quantitative approach and experimental study as its research design. The subjects of this study were the students of grade X of State Senior High School 1 Ungaran. To collect the data, the researcher used test, questionnaire, and documentation. The result of the study shows that digital comics is effective to teach monologue of visual students. Printed comics is effective to teach monologue of visual students. Digital comics is effective to teach monologue of auditory students. Printed comics is effective to teach monologue of auditory students. Digital comics is not more effective than printed comics to teach monologue of visual students. Digital comics is more effective than printed comics to teach speaking monologue of auditory students. And the last, there is interaction among the teaching media, students learning styles, and students’ speaking. Therefore, digital comics is effective to teach monologue of visual and auditory students.
The Epidemiological Pattern and Risk Factor of ESBL (Extended Spectrum Î’-Lactamase) Producing Enterobacteriaceae in Gut Bacterial Flora of Dairy Cows and People Surrounding in Rural Area, Indonesia Soekoyo, Agusta Reny; Sulistiawati, Sulistiawati; Setyorini, Wahyu; Kuntaman, Kuntaman
Indonesian Journal of Tropical and Infectious Disease Vol. 8 No. 3 (2020)
Publisher : Institute of Topical Disease Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/ijtid.v8i3.17553

Abstract

Livestock would be a risk factor of resistant bacteria that impact on human health. Rural area with farms as major economic source has become a risk of the spread of the ESBL producing Enterobacteriaceae The aim of the study was to explore the distribution and risk factor of ESBL (extended-spectrum β-lactamase) producing Enterobacteriaceae in the gut bacterial flora of dairy cows and people surrounding farming area. Total of 204 fecal swab samples were collected, 102 from dairy cows and 102 from farmers. Samples were sub-cultured by streaking on MacConkey agar supplemented with 2 mg/L cefotaxime. The growing colonies were confirmed of the ESBL producer by Modified Double Disk Test (M-DDST) and identification of Enterobacteriaceae by biochemical test. ESBL genes were identified by PCR. ESBL producing bacteria were found 13.7% in dairy cows and 34.3% in farmers. ESBL producing Enterobacteriaceae in dairy cows were 6.9% and in farmers of 33.3%. Statistical analysis showed: Distribution of ESBL producing Enterobacteriaceae strain were insignificant among dairy cows and farmers while blaTEM distribution was significantly different (p= 0,035) and use of antibiotic was identified as a risk factor of colonization of ESBL producing Enterobacteriaceae in farmers (p= 0,007). Farmers had suspected as the source of ESBL producing Enterobacteriaceae based on higher prevalence. Further education of appropriate use of antibiotic need to enhance to control risk factor and prevent the colonization of ESBL producing Enterobacteriaceae
Analisis financial distress dengan metode altman, zmijewski, grover, springate, ohlson dan zavgren Rahmawati, Nanda Marifah; Setyorini, Wahyu; Kusumowati, Dewi
Jurnal Ilmiah Bisnis dan Perpajakan (Bijak) Vol 6, No 2 (2024): July 2024
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/j.bijak.v6i2.13762

Abstract

This study aims to analyze the accuracy of six financial distress prediction models, namely the Altman, Zmijewski, Grover, Springate, Ohlson and Zavgren models  in transportation companies listed on the Indonesia Stock Exchange during the 2020-2022 period. The results showed that the models that had the highest level of accuracy were  the Grover  and Springate models, but the type of dangerous error Springate was higher than Grover, making Grover the most accurate model in this study. Zmijewski and Altman's models have a fairly high degree of accuracy, but both have dangerous types of errors as well. Altman's dangerous error type is higher than Zmijewski's, so Zmijewski's model is more accurate than Altman's. Ohlson and Zavgren's models have a low accuracy rate, but Ohlson's dangerous error type is so low that even Zavgren does not perform dangerous error types. However, this cannot make Ohlson and Zavgren the most accurate method because of their low accuracy
HUBUNGAN ANTARA PELAKSANAAN PENDIDIKAN KECAKAPAN HIDUP DENGAN AKTIVITAS LEARNING SOCIETY DI DESA MARGOPATUT SAWAHAN NGANJUK WAHYU SETYORINI
J+PLUS UNESA Vol. 6 No. 2 (2017): vol 9 tahun 2017
Publisher : Jurusan Pendidikan Luar Sekolah Fakultas Ilmu Pendidikan UNESA

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Abstract

hidup dilatarbelakangi tingkat pendidikan warga desa Margopatut yang rata-rata lulusan pendidikan dasar dan ada yang tidak sekolah sehingga warga desa belum memiliki keahlian dan keterampilan. Pelaksanaan pendidikan kecakapan hidup berguna bagi warga belajar untuk mendapatkan bekal dalam melaksanakan aktivitas sehari-hari dan aktivas learning society. Learning society merupakan istilah untuk warga masyarakat yang secara aktif menggali pengalaman belajar di dalam setiap segi kehidupannya. Tujuan penelitian adalah untuk mengetahui hubungan antara pelaksanaan pendidikan kecakapan hidup dengan aktivitas learning society di Desa Margopatut Sawahan Nganjuk. Penelitian ini menggunakan pendekatan penelitian kuantitatif dengan jenis penelitian korelasional. Jumlah responden 34 orang yang merupakan warga belajar. Teknik pengumpulan data yang digunakan adalah angket dan dokumentasi. Teknik analisis data menggunakan rumus product moment. Hasil penelitian menunjukkan nilai r hitung lebih besar dari r tabel (0,868 ≥ 0,339) artinya terdapat hubungan yang positif antara pelaksanaan pendidikan kecakapan hidup dengan aktivitas learning society di Desa Margopatut Sawahan Nganjuk. Hubungan antara kedua variabel termasuk dalam kategori sangat kuat karena berada pada interval koefisien 0,80-0,100. Kontribusi pelaksanaan pendidikan kecakapan hidup dengan aktivitas learning society yaitu 75,34%. Hasil penelitian menjawab hipotesis pada penelitian ini bahwa semakin pelaksanaan pendidikan kecakapan hidup ditingkatkan maka aktivitas learning society semakin intens di Desa Margopatut Sawahan Nganjuk. Kata Kunci : Pelaksanaan Pendidikan Kecakapan Hidup dan Aktivitas Learning Society
How the Consumer Confidence Index Affect the Credit Growth in Indonesia? Alif, Pevi Fitria Kartika; Ajija, Shochrul Rohmatul; Fitriyana, Zidna; Setyorini, Wahyu
Jurnal Ilmu Ekonomi Terapan Vol. 10 No. 1 (2025)
Publisher : Department of Economics, Faculty of Economics and Business, Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jiet.v10i1.72079

Abstract

Credit has a positive role in encouraging economic growth in Indonesia. A factor that can influence the level of credit distribution is consumer confidence in economic conditions. Therefore, this research aims to examine the influence of the consumer confidence index and several other factors, such as inflation, third-party funds, and credit interest rates on commercial bank credit distribution in Indonesia. By using time series data for the period 2008:1-2019:12 and the Ordinary Least Square (OLS) method, this research shows that the level of consumer confidence in Indonesia’s economic conditions has a positive effect on credit distribution. The higher inflation encourages customers to apply for more credit. Apart from that, the high and low levels of credit disbursement were also positively influenced by the amount of third-party funds but were not affected by high or low credit interest rates. Thus, keeping consumer confidence high and inflation under control even though it is increasing, and raising the number of third-party funds is essential so that the economy continues to grow through the transmission of credit lines.
Cegah Osteoporosis Lansia: Nutrisi Sehat Dan Latihan Aktivitas Tepat Untuk Tulang Kuat Di Posyandu Lansia Wijaya Kusuma Ketelan setiyanto, Riyan; Setyorini, Wahyu; Aisyah, Siti Nur; Noviani, Wulan Suci
Bengawan : Jurnal Pengabdian Masyarakat Vol 5 No 1 (2025): June
Publisher : Politeknik Indonusa Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46808/jurnal_bengawan.v5i1.188

Abstract

Osteoporosis is one of the major health problems in the elderly that can reduce the quality of life due to the increased risk of fractures. This community service activity aims to increase awareness and knowledge of the elderly about osteoporosis prevention, reduce the risk of fractures and osteoporosis complications, encourage positive behavioral changes in optimizing a balanced diet and safe, targeted and appropriate physical activity and improve the quality of life of the elderly. Early prevention efforts are very important, especially through the right nutritional approach and physical activity. Educational activities at the Wijaya Kusuma Elderly Posyandu, Ketelan Village, are expected to increase awareness and knowledge of the elderly about the importance of calcium and vitamin D-rich nutrition, as well as appropriate physical exercise to strengthen bones. Through counseling and simulation of healthy bone gymnastics, the elderly are encouraged to implement a balanced diet and routinely do light exercise such as walking, elderly gymnastics, and stretching. The results of the activity showed an increase in participants' understanding of how to prevent osteoporosis and their commitment to changing their lifestyle. This program is expected to be the first step in reducing the incidence of osteoporosis among the elderly in a sustainable manner. Keywords: educational; elderly; Osteoporosis