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Manajemen Pencarian Informasi melalui Layanan Konsultasi Kesehatan Online di Kalangan Pasien COVID-19 Maya Arina Pramudita; Andre N. Rahmanto; Ignatius Agung Satyawan
Jurnal Ilmu Komunikasi Vol 20, No 2 (2022)
Publisher : Univeritas Pembangunan Nasional "Veteran" Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31315/jik.v20i2.6919

Abstract

Kebutuhan informasi kesehatan meningkat saat pandemi COVID-19, di sisi lain terdapat banyak informasi hoaks yang tersebar cepat melalui media digital. Penelitian ini bertujuan menemukan manajemen pencarian informasi dalam konsultasi kesehatan online berbasis telemedis di kalangan pasien positif COVID-19. Melalui telemedicine, pasien dapat melakukan konsultasi kesehatan secara online dengan dokter sebagai garda terdepan pelayanan publik di bidang kesehatan. Penelitian ini menggunakan metode kualitatif interpretif dengan pendekatan fenomenologi serta Theory of Motivated Information Management dari Walid Afifi & Judith Weiner dan didukung oleh teori Patient Centerd Communication dari Debra Roter dan Judith Hall. Hasil penelitian menunjukkan bahwa konsultasi kesehatan online dapat dilakukan melalui tulisan, suara, foto, dan video. Pasien melewati empat tahapan melalui interpretasi, ketidaksesuaian dan ketidakpastian, serta evaluasi. Proses konsultasi kesehatan online, pasien dan dokter terlibat dalam komunikasi kesehatan yang mendorong terjadinya komunikasi yang berpusat pada pasien. Kualitas komunikasi interpersonal yang terjadi melalui platform digital dapat mendorong pasien untuk menentukan pengobatan dan keputusan lebih lanjut. Layanan ini berpeluang memberikan akses layanan kesehatan pada masyarakat secara menyeluruh. Sebaiknya pemerintah dapat mengembangkan kebijakan mengenai layanan ini dan meningkatkan literasi digital di dalam masyarakat.
Storytelling of Indonesia Tourism Marketing in Social Media: Study of Borobudur and Danau Toba Instagram Account Monika Sri Yuliarti; Andre N. Rahmanto; Anjang Priliantini; Albert Muhammad Isrun Naini; Mahfud Anshori; Christina Tri Hendriyani
Jurnal Komunikasi Vol. 13 No. 1 (2021): Jurnal Komunikasi
Publisher : Fakultas Ilmu Komunikasi Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jk.v13i1.9209

Abstract

The effort to improve the number of tourist visits and foreign exchange have been happening in Indonesia. However, in its development, there are several obstacles, one of which is related to promotion. Therefore, it is necessary to implement the concept of story-driven marketing as an effort to promote tourism through stories and impressions that are disseminated through social media, by applying storytelling. This study aims to explore storytelling in two tourist destinations that are part of 5 super priority tourism destinations, Borobudur in Central Java and Danau Toba in South Sumatra, by looking at the Instagram accounts of the two tourist destinations, which are @borobudurpark and @danau_tobasamosir. This quantitative descriptive study used content analysis methods to study 3 elements of tourism in accordance with the 2009 Tourism Law (attractions, amenities, and accessibility), and also 5 elements of storytelling (setting, character, plot, conflict, and message). The research data was collected through document study by studying the Instagram account @borobudurpark and @danau_tobasamosir. The findings in this study are that the storytelling strategy is not yet optimal as a story-driven marketing strategy in tourism, because not all elements of storytelling appear in the posts of the research object's Instagram account. Most of the posts on the Instagram account of the Borobudur and Lake Toba tourist destinations only refer to the elements of the message and pay less attention to other elements of storytelling. The implication of this research is the need for various parties involved in tourism development to optimize social media as a means of promotion and improve storytelling strategies to attract tourists. Target jumlah kunjungan wisatawan dan penerimaan devisa Indonesia terus diupayakan peningkatannya dari tahun ke tahun. Namun dalam pengembangannya, ada beberapa kendala yang dihadapi, salah satunya terkait promosi. Karenanya, dirasa perlu mengimplementasi konsep story-driven marketing sebagai upaya promosi wisata melalui cerita dan kesan yang disebarluaskan melalui media sosial, yaitu dengan mengaplikasikan storytelling. Penelitian ini bertujuan untuk mengeksplorasi storytelling dalam dua destinasi wisata yang masuk dalam kategori 5 destinasi super prioritas pariwisata, yaitu Borobudur di Jawa Tengah dan Danau Toba di Sumatera Selatan, dengan melihat akun Instagram kedua destinasi wisata tersebut, yakni. Penelitian deskriptif kuantitatif ini menggunakan metode analisis isi untuk mengkaji 3 unsur pariwisata sesuai UU tentang Kepariwisataan tahun 2009 (atraksi, amenitas, dan aksesibilitas) serta 5 unsur storytelling (setting, karakter, plot, konflik, dan pesan). Data penelitian dikumpulkan melalui studi dokumen dengan mempelajari akun Instagram @borobudurpark dan @danau_tobasamosir. Temuan dalam penelitian ini adalah belum optimalnya strategi storytelling sebagai strategi story-driven marketing dalam pariwisata, karena tidak semua unsur storytelling muncul dalam unggahan pada akun Instagram objek penelitian. Sebagian besar unggahan pada akun Instagram destinasi wisata Borobudur dan Danau Toba tersebut hanya merujuk pada unsur pesannya saja dan kurang memperhatikan unsur storytelling yang lain. Implikasi dari penelitian ini adalah perlunya berbagai pihak terkait dalam perkembangan pariwisata untuk mengoptimalkan media sosial sebagai sarana promosi, dan meningkatkan strategi storytelling untuk menarik wisatawan.
Communicating Science: Insights from Indonesian Higher Education Institutions Eko Prasetyo Nugroho Saputro; Ismi Dwi Astuti Nurhaeni; Andre N. Rahmanto; Sri Hastjarjo
Proceedings Series on Social Sciences & Humanities Vol. 25 (2025): Proceedings of International Conference on Social Science (ICONESS)
Publisher : UM Purwokerto Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30595/pssh.v25i.1798

Abstract

This study investigates science communication processes at Universitas Indonesia (UI), Universitas Gadjah Mada (UGM), and Institut Teknologi Bandung (ITB) using a qualitative multiple case study design. Data were collected through in-depth interviews and document analysis, involving 15 key informants. Analysis employed an explanation-building approach in three stages—data collection, case profiling, and conclusion formulation—supported by triangulation through data cross-checking, member checks, and expert consultations to enhance reliability. Findings show that science communication in these universities forms an ecosystem that integrates communicators, messages, media, receivers, and feedback. Institutional actors act as strategic intermediaries, translating scientific knowledge into accessible, actionable forms. Messages align with national and global priorities and are tailored to audience needs. Communication channels combine formal academic outlets with digital media, public events, and community engagement, ensuring broad reach. Receivers—ranging from policymakers and industry to grassroots communities—participate actively, fostering two-way knowledge exchange and collaborative problem-solving. Feedback loops from internal teams and external stakeholders refine both research and its dissemination. Overall, the study highlights a holistic and impact-oriented framework for science communication in Indonesian higher education, bridging academia, industry, policymakers, and the public. This model strengthens national science communication capacity and offers a replicable strategy for linking research with societal needs.
Science communication models in research downstreaming at Indonesian universities Eko Prasetyo Nugroho Saputro; Ismi Dwi Astuti Nurhaeni; Andre N. Rahmanto; Sri Hastjarjo
Jurnal Cakrawala Pendidikan Vol. 45 No. 1 (2026): Cakrawala Pendidikan (February 2026)
Publisher : LPMPP Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21831/cp.v45i1.86044

Abstract

Indonesian universities are mandated to disseminate research and innovations to support national development; however,  a gap persists between knowledge production and its broader societal utilization. This study examines how science communication models operate within research downstreaming at Universitas Indonesia (UI), Universitas Gadjah Mada (UGM), and Institut Teknologi Bandung (ITB) using the deficit, contextual, lay expertise, public engagement, and hybrid models. A qualitative multiple-case study was conducted from September 2024 to January 2025 through in-depth interviews with 15 institutional informants and document analysis. Findings indicate that early downstreaming is largely dominated by deficit-oriented communication through journal outputs and institutional websites that prioritize academic validation and performance indicators, while later stages increasingly employ contextual, participation, and lay expertise models through cross-sector forums, policy interfaces, digital platforms, innovation events, and community service. Importantly, hybrid (multimodel) practices are present across both early and advanced stages, indicating that universities flexibly combine models to meet shifting objectives and stakeholder configurations from validation to adoption. The study concludes that downstreaming involves a communicative reconfiguration where adaptive multimodel strategies are essential to secure credibility, relevance, and uptake.