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All Journal Rang Teknik Journal JURNAL PENDIDIKAN TAMBUSAI JURNAL VISIONIDA Ensiklopedia of Journal Jurnal Pendidikan dan Keluarga Jurnal Kajian Pariwisata dan Bisnis Perhotelan Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Jurnal Manajemen Pariwisata dan Perhotelan
Dwi Pratiwi Wulandari
Fakultas Pariwisata Dan Perhotelan, Universitas Negeri Padang
Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Pengaruh Kualitas pelayanan dan Perceived Value Terhadap Kepuasan Tamu (studi Pada Tamu MICE di Hotel Truntum) Riko Andofal; Rian Surenda; Dwi Pratiwi Wulandari
JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN Vol 4 No 1 (2023): Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Publisher : Departemen Pariwisata Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkpbp.v4i1.41572

Abstract

The research was based on observations during industrial field experience and pre-research at Truntum Padang hotel, where several obstacles were found related to Service Quality and Perceived Value to Guest Satisfaction of MICE Service Users. The research method is quantitative with a causal relationship. Using nonprobality sampling technique by taking 100 respondents. This study uses a questionnaire to collect data using a Likert scale of 42 statements that have been tested for validity and reliability, the data is described through the analysis requirements test and hypothesis testing using multiple linear regression analysis techniques and the coefficient of determination using SPSS 20.00. Research results: (1) Service quality is in the very good group with a result of 56%. (2) Perceived value is in the good group with a result of 56%. (3) Satisfaction is in the good group with 63% results. Hypothesis testing shows the effect of X1 on Y with Sig. 0.00 <0.5 while t count 5.866> t table 1.9847, so H1 is accepted, the effect of X2 on Y is 0.238> 0.05 and t count 1.186 < t table 1.9847, so H2 is rejected, while the effect of Xl and X2 together on Y is 0.00 <0.05 and F count 63.269> from F table 3.09 so it can be said that H3 is accepted and R Square is 0.556.
Dampak Sosial Ekonomi Masyarakat di Wisata Alam Kapalo Banda Nagari Taram Kabupaten Lima Puluh Kota Ulziana Ardia; Dwi Pratiwi Wulandari
Jurnal Pendidikan Tambusai Vol. 6 No. 2 (2022): Agustus 2022
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (356.41 KB)

Abstract

Penelitian ini berawal dari pengamatan peneliti terhadap Wisata Alam Kapalo Banda permasalahan yang tampak antara lain : 1) Masih kurangnya kesadaran masyarakat Nagari Taram akan potensi Wakanda terhadap sosial ekonomi masyarakat sekitar. 2) Sumber pendapatan masyarakat Nagari Taram masih didominasi dengan bertani. 3) Sebanyak 1.878 masyarakat Nagari Taram usia produktif yang belum memiliki pekerjaan. 4) Akses menuju Wakanda belum tertata seperti masih ditemukan perswahan disisi kiri dan kanan jalan 5) Belum tersedianya peluang usaha dan kesempatan kerja yang berkaitan dengan pemanfaatan Wakanda sebagai salah satu sumber pendapatan masyarakat. Penelitian ini bertujuan untuk mengetahui dampak sosial ekonomi masyarakat di Wisata Alam Kapalo Banda Taram Kabupaten Limapuluh Kota. Penelitian ini merupakan jenis penelitian deskriptif dengan data kualitatif. Teknik pengumpulan data dilakukan dengan menggunakan metode observasi, wawancara dan studi dokumentasi yang melibatkan key informan sebanyak 6 orang dan menggunakan teknik Snowball Sampling. Hasil penelitian ini menunjukkan bahwa: 1) Sebelum dan setelah perkembangan terjadi perbedaan yang signifikan terkait jumlah kunjungan, fasilitas wisata, atraksi wisata dan partisipasi masyarakat. 2) Perkembangan Wakanda menambah jumlah peluang usaha yang tersedia bagi masyarakat Nagari Taram. 3) Perkembangan Wakanda membuka banyak kesempatan kerja baru bagi masyarakat nagari taram sehingga hal ini mengurangi jumlah pengangguran di Nagari Taram. 4) Perkembangan Wakanda sangat mempengaruhi pendapatan masyarakat sekitar.
Pengaruh Museum Experience terhadap Minat Berkunjung Kembali Wisatawan di Museum Adityawarman Nurul Aisha Umayra; Rahmat Nofriyandri; Haris Dofest; Dwi Pratiwi Wulandari
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 1 No. 2 (2023): Mei : Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v1i2.688

Abstract

Museum Adityawarman merupakan museum yang berada di Padang, Sumatera Barat. Museum ini merupakan salah satu museum di Indonesia yang memamerkan artefak dan benda-benda seni budaya Minangkabau. Penelitian ini bertujuan untuk mengetahui pengaruh museum experience terhadap minat berkunjung kembali wisatawan di Museum Adityawarman. Penelitian ini termasuk dalam jenis penelitian yang bersifat asosiatif kausal dengan menggunakan metode survei dengan data kuantitatif. Populasi penelitian ini adalah seluruh wisatawan yang pernah berkunjung ke Museum Adityawarman dengan sampel sebanyak 100 responden menggunakan teknik insidental sampling. Instrumen penelitian menggunakan kuesioner(angket) yang disusun berdasarkan skala likert. Data dianalisis dengan menggunakan SPSS versi 26.00 dan hasil analisis tersebut disajikan dalam bentuk tabel. Hasil penelitian adalah museum experience pada Museum Adityawarman dalam kategori sangat baik dengan persentase 75%. Minat Berkunjung Kembali wisatawan di Museum Adityawarman dalam kategori sangat baik dengan persentase 70%. Hasil uji T menunjukkan bahwa terdapat pengaruh museum experience terhadap minat berkunjung kembali wisatawan di Museum Adityawarman. Nilai Adj. R square sebesar 0,514 artinya variabel museum experience berpengaruh sebesar 51,4% terhadap minat berkunjung kembali di Museum Adityawarman dan 48,6% dipengaruhi oleh variabel lainnya.
Pengaruh Fasilitas Terhadap Physical Motivation Pengunjung Di Daya Tarik Taman Wisata Alam Rimbo Panti Kabupaten Pasaman Ressy Astri Ramadhani; Dwi Pratiwi Wulandari
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 1 No. 3 (2023): Agustus : Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v1i3.1046

Abstract

This research was motivated by an error related to physical motivation at the Rimbo Panti Nature Park (TWA) which was allegedly caused by the facilities at the Rimbo Panti TWA. This study aims to analyze the effect of facilities on the physical motivation of visitors at the Rimbo Panti TWA attraction. This type of research is quantitative with a causal associative approach. This research was conducted at the attraction of TWA Rimbo Panti, Panti District, Pasaman Regency. The population of this study were visitors who had come to the TWA Rimbo Panti charm, totaling 7,319 people. Selection of research samples using incidental sampling with a total sample of 99 people. Data collection uses a Likert scale model questionnaire that has been tested for validity and reliability, then the research data uses simple linear regression. The results of this study show that 59.6% of respondents stated that the TWA Rimbo Panti facilities were not in good condition, then on the physical motivation variable 79.8% of respondents assessed that they did not feel physical motivation. Then the two variables were analyzed and the result was that there was an influence of facilities on physical motivation of 77.5%.
FAKTOR YANG MEMPENGARUHI WISATAWAN BERKUNJUNG DI DAYA TARIK WISATA AIR PANAS SEMURUP DITINJAU DARI PUSH FACTOR DAN PULL FACTOR Sherina Tri Alkhisa; Dwi Pratiwi Wulandari
Ensiklopedia of Journal Vol 6, No 1 (2023): Vol. 6 No. 1 Edisi 2 Oktober 2023
Publisher : Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33559/eoj.v6i1.2033

Abstract

This research is motivated by the existence of Push Factor and Pull Factor. The aim of this research is to determine the extent to which factors influence tourists visiting the Semurup Hot Springs tourist attraction. The research methodology used in this research is descriptive using quantitative data. This research focuses on tourists who visit the Semurup Hot Springs tourist attraction related to Push Factor and Pull Factor. The large number of samples in the research consisted of 190 respondents, and the sampling technique was non-probability sampling. The analysis technique used in data collection is by distributing questionnaires using a likert scale which has gone through a rigorous assessment to determine its validity and reliability. The findings of this research show that the Push Factor indicator shows a score of 43.20% in the unfavorable category, while the Pull Factor indicator shows a score of 44.43% in the unfavorable category. This means that the influence of Push Factor and Pull Factor on the tourist decision making process in visiting the Semurup Hot Springs tourist attraction is less influential.Keywords: Push Factor, Pull Factor 
Pengaruh Customer Satisfaction Dan Customer Experience Terhadap Revisit Intention Di Fave Hotel Olo Padang Raymundus Samosir; Dwi Pratiwi Wulandari
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol 3 No 1 (2024): Januari : Jurnal Ekonomi, Manajemen Pariwisata Dan Perhotelan
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v3i1.2743

Abstract

The research was done against the background of low level of guest intention to revisit to Fave Hotel Olo Padang. This research is included in causal associative with methods by survey. The research data were obtained by questionnaires distributed to 204 samples from 2001 population. Then the processing for data use means of data metabulation and data description using the SPSS program. The results shownthat the overall Customer Satisfaction variable in category in good with a score of 50,0%, the overall Customer Experience variable in category as good with a score of 77,4%. And the overall Revisit Intention variable is categorized as good with a percentage of 60,29\%. There is a contribution of Customer Satisfaction (X1) and Customer Experience (X2) to Revisit Intenton, namely at 44.3% but the remaining 55.07% gets influence from other factors
Analisis Handling Complaint Tamu Yang Menginap Di Grand Basko Hotel Padang Wilvha Juliana; Dwi Pratiwi Wulandari
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol 3 No 1 (2024): Januari : Jurnal Ekonomi, Manajemen Pariwisata Dan Perhotelan
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v3i1.2744

Abstract

This research began with guest complaints regarding the follow-up carried out by staff when complaints were submitted by guests at the Grand Basko Hotel Padang. This research aimed to analyze and describe the handling of guest complaints at the Grand Basko Hotel Padang in terms of the HEAT method. Through this research, researchers has found out the analysis of handling complaints from guests staying at the Grand Basko Hotel Padang. This type of research is descriptive research with qualitative data. The informants in this study consisted of nine people divided into six hotel staff and three guests. Data collection was carried out through interviews, observation and documentation. Then, the data is processed to be reduced, presented and conclusions drawn. The data from this research were tested using source triangulation, method triangulation and time triangulation. The research results show that in handling guest complaints, Grand Basko Hotel Padang staff have applied a listening attitude, empathy, apologies, then implemented actions and follow-up.
Analisis Atribut Produk Wisata Sejarah Di Candi Tanjung Medan Iqbal Habibi; Dwi Pratiwi Wulandari
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol 3 No 1 (2024): Januari : Jurnal Ekonomi, Manajemen Pariwisata Dan Perhotelan
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v3i1.2798

Abstract

Indonesia is the largest archipelagic country in the world which has cultural diversity. The development of the tourism sector in Indonesia continues to be carried out in various regions until now, one of which is the Tanjung Medan Temple. This research aims to analyze the attributes of historical tourism products at Tanjung Medan Temple. This research uses a descriptive method with a qualitative approach, with data collection through interviews, observation and documentation. Using qualitative descriptive data analysis that describes the attributes of historical tourism products at Tanjung Medan Temple. Determining research informants used snowball sampling with a total of 11 informants, but if no conclusions were found, the researcher had the right to add further informants, with the criteria being figures from the Tourism Office, managers, ninik mamak, the community, visitors to the Tanjung Medan temple. The results of the research show that cultural products are in the form of movable cultural heritage in the form of linga yoni, peripih, and jars made of clay. The narrative product at Tanjung Medan Temple consists of a tour guide and interpretation panels. Tourist products consist of travel scenarios and product packaging. Destination products consist of main attractions, accommodation, transportation, restaurants, souvenir shops, infrastructure. It can be concluded that the results of the document study during pre-research show that there are no tourist packages available in West Sumatra which makes Tanjung Medan Temple one of the destinations for tourist visits. So it is necessary to develop historical tourism product attributes at Tanjung Medan Temple.
Pengaruh Perceived Value Terhadap Kepuasan Tamu Di Grand Buana Lestari Hotel Nudia Khairiah; Dwi Pratiwi Wulandari
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol 3 No 1 (2024): Januari : Jurnal Ekonomi, Manajemen Pariwisata Dan Perhotelan
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v3i1.2799

Abstract

Guest expectations are still not in accordance with the facilities offered, lack of interest of guests to visit again, reluctance to recommend the hotel to guests, uncomfortable breakfast atmosphere and efficiency of room service time in fulfillment. . the wishes of the guests. The purpose of this study is to analyze the effect of perceived value on customer satisfaction. The research used in this study is descriptive with quantitative data. The study sample consisted of 122 guests using non-probability sampling. Data was collected using Likert scale. Data is processed with SPSS 25.00. The perception value is in the fairly good category or 47.54%. In addition, the variable of customer satisfaction is in the good category, namely. 46.5% The influence of perceived score (X) affects guest satisfaction (Y), score 11.4% and other factors by 88.6%. The results of multiple linear regression analysis obtained a calculated F value of 1.696 with sig. 0.000 < 0.05, meaning that the perceveid value variable on guest satisfaction has a significant effect, and a t score of 1,302 with SIG is obtained. 0.000 < 0.05
PENGARUH CUSTOMER EXPERIENCE TERHADAP REVISIT INTENTION PADA SALAH SATU VILLA DI ALAHAN PANJANG Indah Mustika; Dwi Pratiwi Wulandari
Jurnal Visionida Vol. 9 No. 1 (2023): Juni
Publisher : Fakultas Ekonomi Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jvs.v9i1.8521

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh customer experience terhadap revisit intention pada villa di alahan panjang, penelitian ini dilatar belakangi oleh rendahnya tingkat revisit intention tamu yang menginap pada Villa di Alahan Panjang. Penelitian ini digolongkan kepada penelitian assosiatif kausal dengan metode survey Data yang digunakan adalah data primer dan data sekunder, menggunakan teknik komunikasi tidak langsung dengan cara menyebarkan kuesioner kepada 98 responden menggunakan skala likert lalu data diolah dengan cara metabulasi data dan deskripsi data menggunakan program SPSS versi 22.00. Hasil penelitian menunjukkan variabel customer experience secara keseluruhan dikategorikan cukup baik dengan persentase 50%, variabel revisit intention secara keseluruhan dikategorikan cukup baik dengan persentase 37,8%. Terdapat pengaruh yang signifikan antara variabel customer experience dengan variabel revisit intention. Penelitian ini dapat bermanfaat sebagai saran dan pemahaman lebih untuk pengelola villa mengenai pengaruh customer experience terhadap revisit intention yang berguna dalam meningkatkan minat tamu menginap kembali.
Co-Authors Anita Rachmawati Asnita Julianis Ditha Triana Hendari Elia Nandayana Pane Endah Trihayuningtyas Haris Dofest Indah Mustika Iqbal Habibi Ira Meirina Chair mega wulan dari Nidia Wulansari Nudia Khairiah Nurul Aisha Umayra Rahmat Nofriyandri Raiyan Rasaki Syafrizal Raymundus Samosir Ressy Astri Ramadhani Riko Andofal Serli Marselina Sherina Tri Alkhisa Silvani Oktavia Surenda, Rian Ulziana Ardia Wilvha Juliana Wisi Wulandari