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PENGARUH KUALITAS PELAYANAN TERMINAL TERHADAP KEPUASAN PENGGUNA JASA PADA MASA PANDEMI COVID-19 DI BANDARA INTERNASIONAL RADIN INTEN II LAMPUNG Esa Trinenda Dewabuana; Anton Budiarto; Fatmawati
Prosiding SNITP (Seminar Nasional Inovasi Teknologi Penerbangan)
Publisher : Politeknik Penerbangan Surabaya

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This study aims to know the effect of terminal service quality on service users satisfaction at Radin Inten II Internasional Airport in Lampung during the Covid- 19 pandemic. The research method in this research is using quantitative descriptive research. The population in this study were all airline passengers operating at Radin Inten II Airport in Lampung. The sampling method in this study uses a non-probability sampling technique using quota sampling, which is a technique to determine a sample from a population that has certain characteristics used by researchers. Then the sample size used in this study were 175 respondents who were airline passengers operating at Radin Inten II Airport in Lampung. The data analysis method used in this research is SEM-PLS analysis with the help of the SmartPLS 3.3.3 program. The results showed that the terminal service quality variable (X) had a significant effect on service user satisfaction (Y) of 40.945 > 1.96 with a positive relationship of 0.863.

ANALISIS KINERJA PERSONIL APRON MOVEMENT CONTROL (AMC) TERHADAP KESELAMATAN DAN KEAMANAN DI BANDAR UDARA INTERNASIONAL I GUSTI NGURAH RAI BALI Adelia Karimatur Rizqiyah; Anton Budiarto; Laila Rochmawati
Prosiding SNITP (Seminar Nasional Inovasi Teknologi Penerbangan)
Publisher : Politeknik Penerbangan Surabaya

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To obtain optimal operational activities, supervision must be fully applied to all areas at the airport. Airport operational activities operate on 2 sides, namely land side operation and the air side operation. One of the airport operations on the air side is Apron Movement Control (AMC). Apron Movement Control Unit acts as an airport operation that is closely related to operational implementation in order to achieve safety and security at I Gusti Ngurah Rai International Airport, Bali. The purpose of this study was to determine how is the performance of Apron Movement Control (AMC) personnel at Ngurah Rai International Airport in Bali and to find out the effect of the performance of Apron Movement Control (AMC) personnel on safety and security at Bali Ngurah Rai International Airport. This study uses a qualitative descriptive writing method. Using data sources in the form of primary and secondary data, the data collection techniques are observation, interviews and literature study. The results of this study indicate that the performance of AMC personnel at I Gusti Ngurah Rai International Airport Bali still need to be improved, this can be indicated by the division of AMC personnel's work sector is still not optimal, the service standards of apron safety management procedures have not been fully implemented and there are still many violations that took place on the air side. This could endanger the safety and security of I Gusti Ngurah Rai Bali International Airport

OPTIMALISASI PENGAWASAN UNIT AMC TERHADAP KELAYAKAN GSE DI SISI UDARA BANDAR UDARA INTERNASIONAL HANG NADIM BATAM Amrullah Fattah; Anton Budiarto; Laila Rochmawati
Prosiding SNITP (Seminar Nasional Inovasi Teknologi Penerbangan)
Publisher : Politeknik Penerbangan Surabaya

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The problem of monitoring performance of AMC personnel on the airside of Hang Nadim International Airport, Batam still many GSE vehicles whose operating year exceeds the specified limits. In this case, the author uses a qualitative descriptive method with PM 91 of 2016 concerning the age limitation of ground support equipment on the air side as the theoretical basis in this study. The results of this study can be concluded that as a solution to the problems that researchers are experiencing is to improve the quality of AMC personnel by providing training and training to obtain a license or reactivate a member's license that is no longer active and for the operation of the garbarata it must be immediately given to a suitable third party to operate it.

ANALISA KAPASITAS PARKING STAND TERHADAP PELAYANAN PESAWAT UDARA SAAT PEAK HOURS DI BANDAR UDARA INTERNASIONAL ZAINUDDIN ABDUL MADJID LOMBOK Dedi Yusuf Trenggono; Anton Budiarto; Yuyun Suprapto
Prosiding SNITP (Seminar Nasional Inovasi Teknologi Penerbangan)
Publisher : Politeknik Penerbangan Surabaya

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Zainuddin Abdul Madjid Lombok Airport has 24 parking stands that are ready to be used to serve the need for aircraft parking spaces. The number of flights is always increasing every year and to prepare for the biggest motorbike race in the world, MotoGP, then this research was conducted which aims to calculate the capacity and needs of the parking stand to serve aircraft during peak hours, and to anticipate an aircraft surge that is predicted to occur during the MotoGP events. The research is using data that contains the number of flights per hour. By using the queue theory calculation method, it can be seen the utilization of the parking stand in crowded or quiet conditions. The results showed that the parking stand was crowded during peak hours, and besides peak hours, the use of parking stand does not reach 50% of the capacity. The results from calculation of the use of parking stand during peak hours and during the MotoGP event show that the parking stand is almost entirely used and the utilization rate reaches 62,5%, so the optimization must be done in order to anticipate unwanted accidents.

PENGARUH PEMELIHARAAN DAN OPERASIONAL TERHADAP KINERJA GARBARATA DI BANDAR UDARA INTERNASIONAL RADIN INTEN II LAMPUNG Delia Ratna Sari; Anton Budiarto; Yuyun Suprapto
Prosiding SNITP (Seminar Nasional Inovasi Teknologi Penerbangan)
Publisher : Politeknik Penerbangan Surabaya

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Passenger comfort is important for the management of Radin Inten II Lampung International Airport. Scheduled equipment maintenance is necessary to maintain airport operational performance, as well as to maximize the maintenance and operational performance of the aviobridge and to improve service to passengers and airlines that use the aviobridge service. At this time the operation of the aviobridge with the maintenance intensity that has been applied, there are still obstacles to the aviobridge but it does not cause the aviobridge not to operate. The service for using the aviobridge at Radin Inten II Airport Lampung is very good and on time, but it is necessary to evaluate the prevention of repairs once a year in order to prevent damage and replace items on the aviobridge that have problems and work abnormally. The maintenance and operation of the aviobridge has an influence on the performance of the aviobridge, therefore this is investigated as a material to determine how much maintenance is carried out to better maintain the performance of the aviobridge to improve the quality of service to users of the aviobridge service.

PENGARUH BEBAN KERJA PETUGAS AVSEC DALAM MELAKSANAKAN TUGAS KEAMANAN DAN PELAYANAN TERHADAP KETERTIBAN PENUMPANG DI SECURITY CHECK POINT BANDAR UDARA KALIMARAU BERAU Annisa Cahyani; Anton Budiarto; Bambang Wasito
Prosiding SNITP (Seminar Nasional Inovasi Teknologi Penerbangan)
Publisher : Politeknik Penerbangan Surabaya

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Abstract Kalimarau Airport as one of the airports that became the gate of air transportation in Berau Regency. Still found passengers who have not implemented order as still found his goods that must be shared but still carried passengers up to Security Check Point (SCP) 2. This triggered the burden of Avsec officers. As a passenger checking center, Security Check Point needs special handling or attention. So it was concluded the need for a review related to the burden of Avsec officers at Security Check Point due to lack of orderly passengers. The research methodology uses descriptive research methods, namely by describing the current situation in the research object. The data is obtained from direct observation, library review, disscriptive and questionnaire deployment. The results of the research that have been carried out by the authors prove that using the validity test with the person correlation technique and the reliability test with the Cronbach's alpha formula and partial test, it is known that there is a significance that affects the Avsec workload on passenger order by 48.1%. So it can be seen that the workload variable has a significant effect on the order variable.

PENGARUH INTENSITAS KEBISINGAN AKTIVITAS PENERBANGAN TERHADAP TINGKAT KENYAMANAN MASYARAKAT DI SEKITAR BANDARA INTERNASIONAL SAM RATULANGI MANADO Daffa Aulia Rizqi; Anton Budiarto; Laila Rochmawati
Prosiding SNITP (Seminar Nasional Inovasi Teknologi Penerbangan)
Publisher : Politeknik Penerbangan Surabaya

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This research aims to ascertain whether the efforts made by the airport have fully met the standards in reducing the impact caused by flight activities at Sam Ratulangi International Airport, in accordance with Decree of the Director General of Highways No. 076/KPTS/Db/1999. This quantitative descriptive research method refers to the Decree of the Minister of Transportation No. KM 77 of 1998 concerning the Implementation of Public Airports and the Decree of the Director General of Highways No. 076 / KPTS / Db / 1999 regarding Guidelines for Noise Absorbing Building Engineering Planning. This type of research is descriptive research, data collection is done by means of observation and direct interviews using a questionnaire and the results of the measurement of noise intensity. The sample in this study were people living in the area closest to the airport, namely Teterusan, Wusa and Mapanget Barat villages, which were taken by simple random sampling.

ANALISIS KUALITAS PELAYANAN DI MASA PANDEMI COVID-19 TERHADAP KEPUASAAN PENUMPANG DI BANDAR UDARA INTERNASIONAL SAM RATULANGI MANADO Davi Rizki Krisnanda; Anton Budiarto; Laila Rochmawati
Prosiding SNITP (Seminar Nasional Inovasi Teknologi Penerbangan)
Publisher : Politeknik Penerbangan Surabaya

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This study aims to analyze the quality of service in the Covid-19 pandemic on passenger satisfaction at Sam Ratulangi International Airport, Manado. And to see the queues at the check-in counters and the cleanliness of the toilets at Sam Ratulangi International Airport, Manado.The research method in this research is using quantitative descriptive research. The population in this study were all airline passengers operating at Sam Ratulangi International Airport, Manado. The sampling method in this study using quota sampling, which is a technique to determine a sample from a population that has certain characteristics used by researchers. Then the sample size used in this study were 55 respondents who were passengers operating at Sam Ratulangi Airport, Manado. The data analysis method used in this research is simple linear regression analysis with the help of the SPSS 26 program. The results of this study indicate that passenger satisfaction with facilities that are considered lacking in the eyes of passengers who are at Sam Ratulangi International Airport Manado with the lowest score of questionnaire results is the statement "Toilets and their equipment at Sam Ratulangi International Airport Manado are clean and not clean. smell” with a score of 108 or with a percentage of 39%.

Evaluating Computer-Based Testing System Success Using the DeLone and McLean Model among Cadets at an Indonesian Aviation Higher Education Institution Faoyan Agus Furyanto; Lady Silk Moonlight; Maulana Anifa Silvia; Anton Budiarto; Ahmad Musadek; Faoyan Agus Furyanto; Lady Silk Moonlight; Maulana Anifa Silvia; Anton Budiarto; Ahmad Musadek; Abdul Mu’ti Sazali
Jurnal Pembelajaran, Bimbingan, dan Pengelolaan Pendidikan Vol. 7 No. 2 (2027)
Publisher : Universitas Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17977/um065.v7.i2.2027.4

The rapid adoption of Computer-Based Testing (CBT) in higher education requires an evaluation framework to determine whether the implemented system successfully provides benefits for users. This study aims to evaluate the success of CBT implementation among cadets of a higher education institution in Indonesia using the DeLone and McLean Information Systems Success Model. A quantitative explanatory approach was employed involving 108 cadets who had experience using the CBT system. Data were collected through a structured questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 3.2.9. The evaluation consisted of measurement model assessment and structural model testing using bootstrapping with 5,000 resamples. The results indicate that information quality significantly influences user satisfaction (β = 0.399, p = 0.001), and service quality significantly influences user satisfaction (β = 0.298, p = 0.011). However, system quality does not significantly influence user satisfaction (β = 0.225, p = 0.055). Furthermore, user satisfaction has a strong positive influence on implementation impact (β = 0.846, p < 0.001). These findings indicate that successful CBT implementation is determined not only by technical system performance but also by the quality of information and service support provided to users. This study contributes practical implications for higher education institutions in improving digital assessment systems by prioritizing information clarity, technical assistance, and user satisfaction.

Evaluating Computer-Based Testing System Success Using the DeLone and McLean Model among Cadets at an Indonesian Aviation Higher Education Institution Faoyan Agus Furyanto; Lady Silk Moonlight; Maulana Anifa Silvia; Anton Budiarto; Ahmad Musadek; Faoyan Agus Furyanto; Lady Silk Moonlight; Maulana Anifa Silvia; Anton Budiarto; Ahmad Musadek; Abdul Mu’ti Sazali
Jurnal Pembelajaran, Bimbingan, dan Pengelolaan Pendidikan Vol. 7 No. 2 (2027)
Publisher : Universitas Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17977/um065.v7.i2.2027.4

The rapid adoption of Computer-Based Testing (CBT) in higher education requires an evaluation framework to determine whether the implemented system successfully provides benefits for users. This study aims to evaluate the success of CBT implementation among cadets of a higher education institution in Indonesia using the DeLone and McLean Information Systems Success Model. A quantitative explanatory approach was employed involving 108 cadets who had experience using the CBT system. Data were collected through a structured questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 3.2.9. The evaluation consisted of measurement model assessment and structural model testing using bootstrapping with 5,000 resamples. The results indicate that information quality significantly influences user satisfaction (β = 0.399, p = 0.001), and service quality significantly influences user satisfaction (β = 0.298, p = 0.011). However, system quality does not significantly influence user satisfaction (β = 0.225, p = 0.055). Furthermore, user satisfaction has a strong positive influence on implementation impact (β = 0.846, p < 0.001). These findings indicate that successful CBT implementation is determined not only by technical system performance but also by the quality of information and service support provided to users. This study contributes practical implications for higher education institutions in improving digital assessment systems by prioritizing information clarity, technical assistance, and user satisfaction.

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