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All Journal YUDISIA : Jurnal Pemikiran Hukum dan Hukum Islam Jurnal Ilmiah Ekonomi Islam Jurnal Pengabdian Pada Masyarakat Wahana Islamika: Jurnal Studi Keislaman Isti`dal : Jurnal Studi Hukum Islam Adimas : Jurnal Pengabdian Kepada Masyarakat Ad-Deenar: Jurnal Ekonomi dan Bisnis Islam JES (Jurnal Ekonomi Syariah VALUE: Jurnal Ilmiah Akuntansi, Keuangan dan Bisnis AKM: Aksi Kepada Masyarakat Jurnal Pengabdian Multidisiplin Labatila: Jurnal Ilmu Ekonomi Islam Jurnal Ekonomika Dan Bisnis Jurnal Perbankan Syariah Darussalam (JPSDa) Borneo : Journal of Islamic Studies Wahana Islamika: Jurnal Studi Keislaman Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Sharef: Journal of Sharia Economics and Finance Journal of Ekonomics, Finance, and Management Studies J-CEKI Jurnal Ekonomi, Manajemen, Akuntansi PESHUM
Mubarok, Ahmad Fauzan
Program Studi Perbankan Syariah UNISNU Jepara
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : Jurnal Perbankan Syariah Darussalam (JPSDa)

 1 
Pengaruh Kualitas Pelayanan Dan Penanganan Keluhan Terhadap Pembiayaan Bermasalah Di BMT Artha Abadi Ika Wahyu Purnama; Miswan Ansori; Mubarok, Ahmad Fauzan
JPSDa: Jurnal Perbankan Syariah Darussalam Vol. 5 No. 1 (2025): Januari 2025
Publisher : Institut Agama Islam Darussalam Blokagung Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30739/jpsda.v5i1.3347

Abstract

This research aims to analyze the influence of service quality and complaint handling on problematic financing at BMT Artha Abadi Jepara. The method used in this research is a quantitative method with a field research design. The research sample was 32 respondents. The data analysis used is multiple linear regression analysis with the help of SmartPLS4 software. The research results show that service quality has no effect on financing problems at BMT Artha Abadi Jepara (p-value: 0.384>0.05). Handling complaints has no effect on problematic financing at BMT Artha Abadi Jepara (p-value: 0.215>0.05). Service quality and complaint handling simultaneously or together influence problematic financing at BMT Artha Abadi Jepara (p-value: 0.000<0.05). The results of this research can be an alternative solution to reduce the high number of financing problems that often occur in various financial institutions. Through this research, it was found that jointly or simultaneously, service quality and complaint handling can influence problematic financing. In this way, it is hoped that it can make a contribution to financial institutions experiencing problems related to problematic financing.
Co-Authors Aditya, M.Fajar Alma'lufah, Robi'ah Amalia, Lutfi Nur Amrina Rosyada Anggisna Laila Nurrahmawati Ansori, Miswan AULIA, RIZKA ‘Aini, Nurul Zakiyatul Benzi, Kifa Yola Budi Utami, Cahyaning Cahyaning Budi Utami Chailis Agmelia Khaeroni Dhona, Risma Diah Alfin Nurwahyu Lailita Diva Mustamar Syadid Erny Nur'Aini Hazmi, Faiqul Ika Lailatun Nikmah Ika Wahyu Purnama Intan Khoirun Nisa Iza Kholila Listianingrum, Lailiya M.Fajar Aditya Miftakhul Khasanah Muhammad Khoirul latif Nafisah, Zahrotun Nafisah, Zahrotun Nandiroh Nandiroh Rahayu Nur Auliya Robiah Alma’lufah Rokmah, Fadilatur Selvi Riyani Shodiq, Ricky Jafar Sukma Dewi Pratama Syahriar, Alfa Ummah, Khoirul Utami, Cahyaning Budi Wahidullah Wahidullah, Wahidullah zahrotun nafisah Zahwa Naelal Firdausi Zulfa, Ainiyatuz ‘Aini, Nurul Zakiyatul