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All Journal IQTISHODUNA Al Ishlah Jurnal Pendidikan JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) Management and Economics Journal (MEC-J) Jurnal Pengabdian Masyarakat Asia Jurnal Ekuilnomi Jurnal Manajemen dan Profesional International Journal of Science and Society (IJSOC) Buletin Abdi Masyarakat (BAM) Widyagama National Conference on Economics and Business (WNCEB) Public Health and Safety International Journal (PHASIJ) Jurnal Pendidikan Indonesia (Japendi) Journal of Educational Management Research AMMA : Jurnal Pengabdian Masyarakat Jurnal Sistem Informasi dan Manajemen Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam E-Amal: Jurnal Pengabdian Kepada Masyarakat Journal of Ekonomics, Finance, and Management Studies Jurnal Ragam Pengabdian International Journal of Business Accounting Management Social Science
Puspa Dewi, Mariana
Institut Teknologi Dan Bisnis Asia Malang
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Implementasi Work Life Balance dalam Meningkatkan Kinerja Pegawai pada Kantor Pelayanan Pajak Pratama Singosari Oktoviona Wakman, Esther; Puspa Dewi, Mariana
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 2 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i2.7061

Abstract

The purpose of this study is to find out how the implementation of Work- Life Balance (WLB) affects employee performance at KPP Pratama Singosari. This study uses a qualitative approach with the type of case study research The data collection method is carried out using interviews and observations. Analysis The data is carried out through the stages of data reduction, data presentation, and conclusion drawn. The validity test of the data was carried out using the triangulation method. The results of interviews with four informants showed that the implementation of the WLB policy had a significant impact on employee productivity and welfare. However, challenges such as high workloads, frequently changing work schedules, and tight deadlines are still obstacles in maintaining this balance. Policies such as flexibility in working hours, overtime compensation, and open discussions between employers and employees have been proven to help reduce work pressure. This study concludes that the effective implementation of WLB's Work-Life Balance can improve employee performance, but needs to be strengthened by improved work schedule management, better communication, and welfare program support. The advice provided includes increasing work flexibility, schedule stability, and providing facilities that support the balance between work and personal life of employees. Keywords: Work-Life Balance, employee performance, schedule management, tax office, employee welfare.
Strategi Pemasaran Berbasis Nilai (Value-Based Marketing) untuk Meningkatkan Daya Saing Transformer Center Kota Batu di Industri Pariwisata dan Perhotelan Yohana Yusuf; Mariana Puspa Dewi
Jurnal Pendidikan Indonesia Vol. 5 No. 11 (2024): Jurnal Pendidikan Indonesia
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/japendi.v5i11.5938

Abstract

Di tengah persaingan ketat di industri pariwisata dan perhotelan, strategi pemasaran berbasis nilai (Value-Based Marketing) semakin dianggap penting untuk menarik dan mempertahankan pelanggan. Penelitian ini bertujuan untuk menganalisis penerapan strategi pemasaran berbasis nilai di Transformer Center, sebuah perusahaan pariwisata dan perhotelan yang berlokasi di Kota Wisata Batu, untuk meningkatkan daya saing perusahaan. Pendekatan penelitian yang digunakan adalah studi kasus dengan metode kualitatif melalui wawancara mendalam dengan manajemen, observasi langsung dan analisis dokumen internal perusahaan. Hasil penelitian menunjukkan bahwa penerapan Value-Based Marketing melalui pengembangan layanan yang memenuhi kebutuhan emosional dan fungsional pelanggan memiliki dampak signifikan terhadap keunggulan kompetitif Perusahaan dan mampu meningkatkan daya tarik terhadap segmen pasar yang lebih luas. Kesimpulannya, penerapan Value-Based Marketing yang berfokus pada kebutuhan pelanggan dapat menjadi faktor kunci dalam memperkuat daya saing di sektor pariwisata dan perhotelan yang dinamis.
The Effect of Qris Transaction Volume and Nominal Value on Indonesia's Economic Growth for the Period 2020-2024 Desfikasari, Annisa; Andriany, Vicy; Dewi, Mariana Puspa; Shahmi, Mohammad Aliman
Jurnal Manajemen dan Profesional Vol. 7 No. 1 (2026): Jurnal JPRO
Publisher : Program Studi Manajemen Institut Teknologi dan Bisnis Asia Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32815/jpro.v7i1.2934

Abstract

This study examines the effect of QRIS transaction volume and nominal value on Indonesia's economic growth from 2020 to 2024. The rapid increase in QRIS usage, reaching 6.24 billion transactions worth IDR 659.9 trillion in 2024, motivated this research. A quantitative field research approach was employed, using documentation techniques from Bank Indonesia, ASPI, and BPS annual reports. Multiple linear regression analysis with SPSS 25 was conducted. The results show that QRIS transaction volume and nominal value do not have a significant effect on Indonesia's economic growth during the study period. The R-square value of 0.045 indicates that only 4.5% of economic growth variation can be explained by both variables, while 95.5% is influenced by other factors. These findings suggest that the substitution effect dominates QRIS transactions, primarily relocating existing transactions rather than creating new economic activity.
Sinergi Motivasi dan Komitmen Organisasi terhadap Kepuasan Kerja Pengajar TPQ Kecamatan Tajinan Anafi Akhadiyah; Mariana Puspa Dewi
Jurnal Ragam Pengabdian Vol. 3 No. 1 (Spesial Issue) (2026): "Dharma Samudera"
Publisher : Lembaga Teewan Journal Solutions

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62710/nrvv4k24

Abstract

Latar belakang penelitian ini didasarkan pada pentingnya peran guru TPQ dalam pendidikan agama nonformal, yang seringkali dihadapkan pada keterbatasan fasilitas, dukungan finansial, dan pengakuan sosial. Kondisi-kondisi tersebut menuntut adanya motivasi intrinsik dan komitmen organisasi yang kuat agar para guru tetap merasa puas dan terus menjalankan perannya. Penelitian ini bertujuan untuk menganalisis sinergi antara motivasi dan komitmen organisasi terhadap kepuasan kerja guru TPQ di Kecamatan Tajinan. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik pengumpulan data melalui kuesioner skala Likert dengan populasi sebanyak 122 orang yang diidentifikasi melalui koordinasi langsung dengan pengelola TPQ setempat, yang kemudian didistribusikan kepada 92 guru TPQ dari 8 lembaga TPQ yang dipilih melalui purposive sampling. Analisis data dilakukan dengan menggunakan regresi linier berganda untuk menguji pengaruh masing-masing variabel serta pengaruh simultannya terhadap kepuasan kerja. Hasil penelitian menunjukkan bahwa motivasi dan komitmen organisasi berperan dalam meningkatkan kepuasan kerja guru TPQ, baik secara parsial maupun simultan. Komitmen organisasi merupakan faktor yang lebih dominan dalam membentuk kepuasan kerja guru, terutama melalui keterikatan emosional, rasa memiliki terhadap lembaga, dan kesediaan untuk terus berkontribusi dalam kegiatan pendidikan agama. Motivasi berbasis nilai dan spiritualitas juga memperkuat kepuasan kerja karena guru memandang pengajaran sebagai bentuk ibadah dan kontribusi sosial. Dengan demikian, sinergi antara motivasi dan komitmen organisasi merupakan faktor penting dalam menjaga keberlanjutan guru sukarelawan dan meningkatkan kualitas pendidikan TPQ.
Penerapan Penghargaan, Pelatihan, dan Komunikasi Internal Meningkatkan Kinerja Pegawai BTPN Syariah Wlingi Blitar Vinola Ria Ifani; Mariana Puspa Dewi
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 5 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah 
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i5.7669

Abstract

Employee performance plays a vital role in achieving organizational goals and maintaining competitive advantage in the banking industry. In BTPN Syariah Wlingi Blitar, challenges related to employee motivation, skill development, and effective communication have been identified as key factors affecting performance. This study explores the implementation of rewards, training programs, and internal communication as a strategic approach to improving employee performance in BTPN Syariah Wlingi Blitar. This study uses a qualitative method with a case study approach to analyze the implementation of rewards, training, and internal communication to improve employee performance in BTPN Syariah Wlingi Blitar. The implementation of rewards, training, and internal communication in BTPN Syariah Wlingi Blitar has been proven to have a positive impact on improving employee performance. Rewards in the form of financial and non-financial incentives can motivate employees to work more optimally. Training conducted periodically improves employee competence and ability in carrying out their duties, especially in providing quality service to customers. Effective internal communication creates a harmonious work environment, minimizes miscommunication, and strengthens collaboration between employees.
Model Hubungan antara Citra Merek, Kualitas Layanan, dan Kepuasan Pelanggan pada PT Sejahtera Surya Intramedika Noval Maula Ramadhan; Mariana Puspa Dewi
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 7 No. 2 (2026): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v7i2.11286

Abstract

This study aims to empirically examine and analyze the influence of Brand Image and Service Quality on Customer Satisfaction at PT Sejahtera Surya Intramedika within the context of a Business-to-Business (B2B) pharmaceutical distributor. This research is crucial given the intensifying competition in the healthcare industry and the mandatory compliance with strict drug distribution regulations. Employing a quantitative causality approach, this study collected data from 101 customer respondents (pharmacies) determined through a multistage sampling technique combining cluster and purposive sampling based on operational area criteria including Blitar City, Kediri, Tulungagung, and Pare, as well as a specific minimum transaction volume. Data analysis was conducted using multiple linear regression methods assisted by SPSS software to test the hypotheses. Statistical test results indicate that partially, Brand Image has a positive and significant effect on customer satisfaction with a regression coefficient of 0.347. Service Quality was also proven to have a positive and significant effect, and was identified as the most dominant variable with a coefficient of 0.620. Simultaneously, both variables contributed 69.6% influence to the variation in customer satisfaction, as validated by the calculated F-value of 112.166. This study concludes that the synergy between a professional brand image and responsive service quality is a fundamental key to company success. Practical implications suggest that management should prioritize investment in logistics reliability and personnel competence to strengthen strategic partnerships and ensure sustainable customer satisfaction amidst the dynamics of the competitive pharmaceutical market.
Co-Authors Adriani Kalalembang Agus Rahman Alamsyah Ainin Wahyu Danti Aldini Kartika Wati Anafi Akhadiyah Andriany, Vicy Desfikasari, Annisa Fadilla Cahyaningtyas Hanif, Rifki Hironimus Hari Kurniawan Irawan Budi Prasetyo irma M Nawangwulan Justita Dura Layli Dwi Rohmatunnisa Lussia Mariesti Andriany Mohammad Bukhori mulyaningtyas, mulyaningtyas Naiandra Permana, Keikoo Revashthie Dzikra Nengsih, Ifelda Noval Maula Ramadhan Nur Lailatul Aqromi Oktoviona Wakman, Esther Pipit Rosita A Puji Subekti Ramadhan, Noval Maula Rani , Wahyu Mustika Romi, Akbar Fahrurrohman Fiqanda Cuseno Samuel PD Anantadjaya Setyorini Setyorini Shahmi, Mohammad Aliman Siti Nurul Afiyah Syaiful Bahri Ucup Supriatna Vinola Ria Ifani Wa Ode Irma Sari Wiyarni Wiyarni Yohana Yusuf Zulvia Trinova