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Usability Analysis of the IBOSS PTSP BP Batam User Interface Using Heuristic Evaluation Bintang Febrian Alamandha; Rina Yulius
Journal of Information System and Informatics Vol 6 No 2 (2024): June
Publisher : Asosiasi Doktor Sistem Informasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v6i2.756

Abstract

This research investigates user dissatisfaction with the IBOSS user interface, reported by 54% of users in an initial survey, and aims to improve the interface through heuristic evaluation and subsequent redesign using Gestalt principles. The usability of the IBOSS user interface was assessed using the heuristic evaluation method, focusing on 10 usability variables. Among the 10 heuristic variables, only the ‘Aesthetics and Minimalist Design’ variable was rated positively, with a score of 78% and was considered satisfactory with no need for improvement. Based on the evaluation results, the interface was redesigned using Gestalt principles to improve user experience. After the redesign, interviews with experts showed a significant improvement in the user interface. The experts gave positive feedback compared to their assessment before the redesign. The heuristic evaluation identified key areas for improvement in the IBOSS user interface, excluding aesthetic aspects. Applying Gestalt principles in the redesign process resulted in improved usability and received favourable feedback from experts, indicating the success of the redesign effort.
E-Catalog Promotion of Fishermen Business Group with User Centered Design Method Muchamad Fajri Amirul Nasrullah; Rina Yulius; Muhamad Sahrul Nizan; Siskha Handayani; Banu Failasuf
JISA(Jurnal Informatika dan Sains) Vol 7, No 1 (2024): JISA(Jurnal Informatika dan Sains)
Publisher : Universitas Trilogi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31326/jisa.v7i1.2014

Abstract

This research aims to design a promotional e-catalog for fishing business groups using the User Centered Design (UCD) method to improve the quality of their promotional services online. The partners in this research are the Fisheries Supervisory Community Group in Batu Basar Village, Nongsa District, Batam City, Riau Islands. So far, this group and fishermen have often faced obstacles in promoting their products effectively to potential consumers, especially in the rapidly developing digital era. The UCD method used in this research is a user-focused approach. The initial stage of research includes gathering information regarding the needs and preferences of potential users, including fishing business groups and potential consumers. This information was obtained through interviews, observations and literature studies. Based on the data collected, a promotional e-catalog was designed that took into account user needs and promotional objectives which included features such as complete product descriptions, product photos, price information, user testimonials and contact information. After the design is complete, the manufacturing stage is carried out and then continues to the testing stage involving potential users. This testing aims to maximize usability, efficiency and user satisfaction. The test results used the Nielsen model with five indicators with the results of Easy To Learn getting a score of 3.85, Efficiency To Use getting a score of 3.75, the Easy To Remember indicator getting a score of 3.85, and the Few Errors indicator getting a score of 4.05. Then the fun to use indicator has a value of 3.95.