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All Journal Nusa: Jurnal Ilmu Bahasa dan Sastra Jurnal sistem informasi, Teknologi informasi dan komputer JOURNAL OF APPLIED INFORMATICS AND COMPUTING Jurnal Sisfokom (Sistem Informasi dan Komputer) JSiI (Jurnal Sistem Informasi) JURIKOM (Jurnal Riset Komputer) JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) EDUMATIC: Jurnal Pendidikan Informatika Jurnal Sistem Komputer dan Informatika (JSON) Jurnal Teknik Informatika (JUTIF) Economicus: Jurnal Ekonomi dan Manajemen Jurnal Manajemen Informatika dan Bisnis Digital Wicara Jurnal Informatika: Jurnal Pengembangan IT
Khothibul Umam
Unknown Affiliation
Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Languange, Linguistic, Communication & Media Library & Information Science Mathematics Social Sciences Other

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Journal : JURIKOM (Jurnal Riset Komputer)

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Identifikasi Polaritas Sikap Pengguna Aplikasi X terhadap Coretax di Indonesia Menggunakan Algoritma Naïve Bayes Prasilda, Dina Rahma; Yuniarti, Wenty Dwi; Handayani, Maya Rini; Umam, Khothibul
JURIKOM (Jurnal Riset Komputer) Vol 12, No 3 (2025): Juni 2025
Publisher : Universitas Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/jurikom.v12i3.8548

Abstract

The Core Tax Administration System (Coretax) was launched by the Directorate General of Taxes (DGT) in January 2025 as a technology-based integrated tax system. While its initial goal was to improve tax efficiency and compliance, Coretax faced technical challenges, including system errors, slow processing speed, and criticism from the public. The main platform used to address these challenges is the X app (formerly known as Twitter). This research aims to understand the public's views and responses to Coretax's services by analyzing user sentiment patterns seen on social media. The research identifies the polarity of user attitudes by utilizing natural language processing (NLP) and Naïve Bayes algorithms, applied to a dataset of 1,628 tweets collected between January and March 2025. The analyzed data reflects a wide range of public reactions that include both positive and negative opinions towards the Coretax implementation, both in terms of functionality and ease of use. The results show that the model has an accuracy rate of 93.07%, a precision value of 95%, a recall value of 96%, and an F1-Score value of 96%. The results of this study are expected to be able to provide precise mapping related to changes in public opinion towards Coretax, so that it can be a valuable source of information for application developers, policy makers in the field of taxation, and analysis in the technology sector in responding to the needs and expectations of society in the digital era.
Identifikasi Polaritas Sikap Pengguna Aplikasi X terhadap Coretax di Indonesia Menggunakan Algoritma Naïve Bayes Prasilda, Dina Rahma; Yuniarti, Wenty Dwi; Handayani, Maya Rini; Umam, Khothibul
JURNAL RISET KOMPUTER (JURIKOM) Vol. 12 No. 3 (2025): Juni 2025
Publisher : Universitas Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/jurikom.v12i3.8548

Abstract

The Core Tax Administration System (Coretax) was launched by the Directorate General of Taxes (DGT) in January 2025 as a technology-based integrated tax system. While its initial goal was to improve tax efficiency and compliance, Coretax faced technical challenges, including system errors, slow processing speed, and criticism from the public. The main platform used to address these challenges is the X app (formerly known as Twitter). This research aims to understand the public's views and responses to Coretax's services by analyzing user sentiment patterns seen on social media. The research identifies the polarity of user attitudes by utilizing natural language processing (NLP) and Naïve Bayes algorithms, applied to a dataset of 1,628 tweets collected between January and March 2025. The analyzed data reflects a wide range of public reactions that include both positive and negative opinions towards the Coretax implementation, both in terms of functionality and ease of use. The results show that the model has an accuracy rate of 93.07%, a precision value of 95%, a recall value of 96%, and an F1-Score value of 96%. The results of this study are expected to be able to provide precise mapping related to changes in public opinion towards Coretax, so that it can be a valuable source of information for application developers, policy makers in the field of taxation, and analysis in the technology sector in responding to the needs and expectations of society in the digital era.
Co-Authors Dewi, Fiashintha Dina Wulan Yekti rahayu Dwi Yuni Saraswati Endang Supriyati Fadhilah, Mohamad Agung Fastabiqul Khusna Febrianto, Bagus Haryanti, Novia Heti Aprilianti Izzuddin, Zufar Wahyu Jinan, Muhammad Syifaaul Khoirotulmuadiba Purifyregalia Komariya, Siti Lailatus Sa’adah Laura Andri Retno Martini Limparu, Stella Lasverina Maizaliyanti, Annisa Malikhatul Ibriza Manurung, Gregorius Tri Hendrawan Masuzzahra, Tsaura Rafah Masy Ari Ulinuha Maya Rini Handayani Moh Muzakka, Moh Mokhamad Iklil Mustofa Muhammad Rafid Pratama Mustofa, Hery Mustofa, Mokhammad Iklil Nur Cahyo Hendro Wibowo Nur Cahyo Hendro Wibowo, Nur Cahyo Hendro Pramesti, Arfiana Diah Prasilda, Dina Rahma Puspita, Yonanda Dera Qonita, Nuurun Najmi REDYANTO NOOR Sabilillah, Muhsin Safitri, Sindy Eka Sajmira, Danita Divka Salmalina, Divana Taricha Sanjaya, Tegar Saputra, Adika Kaka Sa’adah, Lailatus Sa’adah, Siti Miftahus Septyorini, Talitha Dwi Siti Nur'aini Sukarjo Waluyo Syafiqa, Luthfia Rahmati Tambunan, Rieke Dinda Laila Tri Listyorini Wenty Dwi Yuniarti Wenty Dwi Yuniarti, Wenty Dwi Widyasari, Lia Widyasari, Sherly Gratia Yuniardi Fadilah Zaman, Farkhan Nuruz