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This Author published in this journals
All Journal Jurnal Manajemen Pelayanan Hotel Journal of Tourism and Interdiciplinary Studies Jurnal Mosaik Hospitaliti
I Made Suwitra Wirya
Universitas Triatma Mulya
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

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The Role of Room Attendant Supervisor in Improving The Quality of Room Attendant Work at Sthala A Tribute Portfolio Hotel Ubud Bali Widiani, Desak Made; Wisnawa, I Made Bayu; Wirya, I Made Suwitra
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070203

Abstract

The successful development of the tourism industry must be supported by facilities to satisfy and provide tourism services, including hotels, to tourists. However, during COVID-19, there was a reduction in the workforce and the number of linens, which resulted in less quality in the workforce and made guests complain because they felt less clean and comfortable. Supervisors play a significant role in improving the quality of room attendant work, the quality of service, and the smooth operation of hotel work. This study aims to determine the role of the room attendant supervisor in improving the quality of the room attendant's work, to find out the constraints of a room attendant supervisor in improving the quality of the room attendant's work, and to find out the efforts of the room attendant supervisor in overcoming these obstacles in improving the quality of the room attendant's work at Sthala, a Tribute Portfolio Hotel in Ubud, Bali. The method used is descriptive- qualitative. Data were collected from primary and secondary sources using observation, interviews, and documentation. The data were analyzed utilizing presenting results analysis to clarify what was obtained at the hotel. The results of this study indicate that supervisors must replace tools that need to be fixed. To improve the work discipline of their subordinates, supervisors must provide direction to their subordinates so that they can always report if there is a shortage of linen at work. Keywords: Improving Work Quality, Role of Supervisor, Room Attendant.
Application of The OPERA Information System in Hotel Reservations to Increase The Productivity of The Front Office Department (Case Study at the Grand Hyatt Hotel Bali) Wirya, I Made Suwitra; Widiantara, I Gusti Agung Bagus; Darma Susila, I Made Gede
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070209

Abstract

Application of Information Systems OPERA at Reservations Section, Front Office Department, in Hotel GrandHyatt Bali. The information system is a system within an hotel that reconciles the needs of daily transactionprocessing, support the operation, managerial in character and strategic activities of an hotel as well as providecertain outside parties with the necessary reports. In general, the reservation section in front office departmentis reserving facilities including accommodation, food and beverage, seat pad in the show, airplanes, trains, bus,entertainment, night club, discoutegue including booking hotel rooms. Population and sample in this researchwere employees on duty in the reservation section, front office department who really understands the OPERAinformation system being researched at this time, the respondents are 11 people. The calculation is done byusing the simple empirical formula, as well as the determination of the value-oriented to simple statistics withdata collected through a questionnaire. Motivation of development of information systems at Grand Hyatt BaliHotel is a profit motive, thus the profit and loss aspects are taken into consideration in the development of thesystem. Based on respondents’ ratings of the three operational criteria of reservation section in front officedepartment in Grand Hyatt Bali Hotel. In general the condition of reservation section based on the views ofrespondents is 87.37% agree 12:12% fairly agree and 0.50% disegree, and there are some advantages of usingthe OPERA information system are speed, convenience and other benefits.Keywords: Application, Information System, Reservation, Front Office
Kepuasan Tamu Di Hotel Kamaniiya Petitenget Seminyak Yang Dipengaruhi Oleh Kualitas Pelayanan Dan Fasilitas Healthy, Gede Dodi; Wirya, I Made Suwitra; Susila, I Made Gede Darma
Jurnal Mosaik Hospitaliti Vol. 5 No. 1 (2023): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2023.516

Abstract

This study aims to determine the influence of service quality and facilities on guest satisfaction. The location of this research is in Kamaniiya Petitenget Seminyak. The data collection techniques used are observation and questionnaires. The population used Kamaniiya Petitenget Seminyak guests, with a sample of 150 respondents. The data analysis techniques used were Descriptive Statistical Analysis, Data Instrument Test, Classical Assumption, Multiple Linear Regression, t, and Determination. Based on the results of the study, it was obtained that the quality of service has a positive and significant influence on guest satisfaction, facilities have a positive and significant influence on guest satisfaction, service quality and facilities have an influence of 60% on guest satisfaction. The suggestion that can be given by the researcher is to routinely provide training to employees, so that later employees will be able to communicate well when providing services to guests, increase wifi speed and always provide quick responses to guests, provide detailed information, pay attention to guests.
Co-Authors AA Ratih Wijayanti Desak Made Purnama Dewi Dwi Putranto, Isa Wahyoedi Healthy, Gede Dodi I Gusti Agung Bagus Widiantara I Ketut Budiasa I Made Bayu Wisnawa I Made Gede Darma Susila I Putu Agus Suarsana Ariesta Kadek Ananta Kesuma Ni Kade Eni Astini Ni Luh Putu Sri Widhiastuty Ni Wayan Mekarini Putu Agus Prayogi Widiani, Desak Made