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Journal : OPERATION EXCELLENCE: Journal of Applied Industrial Engineering

Assessing critical indicators of supply chain ambidexterity in the 3PL industry: Insights from Indonesia Rafsanjani, Hasemy; Vanany, Iwan
Operations Excellence: Journal of Applied Industrial Engineering Vol. 17 No. 2 July 2025
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.2025.v17.i2.139

Abstract

Supply chain ambidexterity (SCX) is essential strategy for enhancing the competitiveness and business continuity of third-party logistics (3PL) companies in Indonesia. SCX combines the approaches of Supply Chain (SC) agility and SC integration simultaneously to foster business performance. However, research on the factors influencing SCX remains limited. This study integrated the Fuzzy Delphi Method (FDM) to validate 41 proposed indicators and applied Best-Worst Method (BWM) to assess the relative weight and examine the most and least effective indicators for Indonesia’s 3PL industry. The findings revealed 17 effective indicators, with the top 5 being SC sensing, adaptability, process optimization, regulatory compliance, and employee competency development, which were identified as the most significant indicators. These indicators are critical drivers that ensure the successful implementation of SCX strategy. The results offer valuable insights to professionals and policymakers, helping them formulate strategies to strengthen ambidextrous capabilities in the dynamic environment of the 3PL sector, thereby contributing to a more sustainable and competitive logistics landscape in Indonesia.
Co-Authors Adi Soeprijanto Ahmad Rusdiansyah AHMADI Ahmadi Ahmadi Alivia Rosy Walidonna Amanda Dewi Paramita Andri, Kuntoro Boga Anindita Etri Wulandari Annisa Eviondra Antasena Thabit Abisha Aristo Andryanto Arvitrida, Niniet Indah Arwan Chrysdeckie Suratmodjo Astawa, Nyoman Awaluddin Bin Mohamed Shaharoun Awaluddin Bin Mohamed Shaharoun Bassam Muhammad Drehem Berto Mulia Wibawa Budisantoso Wirjodirdjo Chatarina Dian Indrawati Desy Emilasari Desy Emilasari Dian Tanukhidah Dian Tanukhidah Dian Wahyu Adriyanti Dimas Prasetyo Dody Hartanto Duha Awaluddin Kurniatullah Edi Jadmiko Enggar, Yohannes Fakhri Anggara Firman Mega Pahlawan Firman Mega Pahlawan, Firman Mega Hary Nurdi Hendrik Vicarlo Saragih Hidayati, Muthia Putri Husodo, Mohammad Bimo I Nyoman Pujawan Iskandar Iskandar Jeremi, Nofariza Aulia Johan Krisnanto Runtuk Koerniawan, Heri Krisdiono, Eko Lilik Fatmawati, Lilik Meilanitasari, Prita Meuthia, Meuthia Moch. Khoirul Anwar Mochamad Nizar Palefi Ma’ady Mukhlis Mukhlis Niken Anggraini Savitri Nilda Tri Putri Niniek Fajar Puspita, Niniek Fajar Nisa Isrofi Nur Wakhid Habibullah Okol Sri Suharyo Paramaditya Arismawati Pardede, Sri Rahayu Putera, Rizki Revianto Putu Dana Karningsih Rafsanjani , Hasemy Rafsanjani, Hasemy Rahmahdian S, Rini Rien Sofia Devi Riyanto, Anisah Rizki Revianto Putera Ronny Mardiyanto, Ronny Saputra, Ikhsan Rapi Satria*, Bangkit Nata Savitri, Niken Anggraini Sholichah, Wildatus Sri Wahyuni Suparno Suparno Suparno Suparno Supartono - Suratmodjo, Arwan Chrysdeckie Tola, Alimuddin Trihanyndio Rendy S, Trihanyndio Rendy Widi Riskianto Winarsih, Wiwik Heny Zakuan, Norhayati zulfiyah Musfiroh