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All Journal Vokasi: Jurnal Riset Akuntansi Jurnal Riset Mahasiswa Manajemen (JRMM) Jurnal Ilmiah Universitas Batanghari Jambi Jurnal Riset Keuangan dan Akuntansi (JRKA) PRIVE: Jurnal Riset Akuntansi dan Keuangan Sketsa Bisnis Share : Journal of Service Learning Valid Jurnal Ilmiah J-ADIMAS (Jurnal Pengabdian kepada Masyarakat) Jurnal Akuntansi Jurnal Ilmiah Manajemen Kesatuan International Journal of Environmental, Sustainability, and Social Science International Journal of Applied Finance and Business Studies Ar-Ribhu: Jurnal Manajemen dan Keuangan Syariah AJARCDE (Asian Journal of Applied Research for Community Development and Empowerment) Jurnal Relevansi : Ekonomi, Manajemen dan Bisnis Jurnal Ilmiah Bisnis dan Perpajakan (Bijak) Asian Journal of Community Services (AJCS) Jurnal Magister Akuntansi Trisakti Economics, Business, Accounting & Society Review Enrichment: Journal of Multidisciplinary Research and Development Journal of Economics and Management Scienties Riwayat: Educational Journal of History and Humanities JAS (Jurnal Akuntansi Syariah) Jurnal Akuntansi Ecoducation Ulil Albab Balance: Jurnal Ekonomi
Dwi Orbaningsih
Universitas Gajayana Malang
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

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The Influence of Emotional Experiences and Behavioral Intentions of Tourists through Destination Image and Satisfaction Paskalis Dakhi; Martaleni Martaleni; Dwi Orbaningsih; Umi Muawanah
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 3 (2026): JIMKES Edisi Mei 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i3.5207

Abstract

This study examines how emotional experiences influence the behavioral intentions of international tourists visiting, with destination image and satisfaction as mediating variables. The study aims to explain the psychological mechanisms through which tourism experiences are translated into revisit intention and recommendation behavior. A quantitative approach was employed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) based on data collected from 165 international tourists. The findings indicate that emotional experiences significantly affect destination image, satisfaction, and behavioral intentions. Destination image and satisfaction also have significant effects on behavioral intentions and function as mediating variables in the relationship between emotional experiences and behavioral intentions. Satisfaction emerges as the strongest predictor of behavioral intentions, indicating that evaluative judgments play a crucial role in shaping loyalty-related behavior. The discussion highlights that tourist behavior is influenced by the interaction among affective, cognitive, and evaluative processes, in which emotional experiences shape perceptions, and satisfaction strengthens behavioral outcomes. These findings contribute to tourism behavior literature, particularly in adventure-based destinations, by emphasizing the importance of emotionally engaging experiences in strengthening destination image, satisfaction, and long-term tourist loyalty.
The Effect of Service Quality on Customer Satisfaction with Trust as a Mediator Luh Putu Nevi Widiastuti; Dwi Orbaningsih; Bhakti Hendrakusuma
Jurnal Relevansi : Ekonomi, Manajemen dan Bisnis Vol 10 No 3 (2026): June
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM), STIE Krakatau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61401/relevansi.v10i1.391

Abstract

This study aims to examine the effect of service quality on customer satisfaction with trust as a mediating variable at PT BPD Bali’s Singaraja Branch. Service quality was measured using the five SERVQUAL dimensions: tangibility, reliability, responsiveness, assurance, and empathy. A quantitative explanatory approach was applied using data from 400 customers selected through accidental sampling method. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that all service quality dimensions significantly affect trust and the customer satisfaction. Tangibility and empathy were the strongest predictors of trust, whereas reliability had the strongest direct effect on satisfaction. Trust also significantly influenced satisfaction and partially mediated the relationship between service quality and satisfaction. The model explained 59.7% of the trust variance and 50.8% of the satisfaction variance. The study concludes that improving service quality is essential for enhancing customer satisfaction directly and indirectly through trust. Banks should prioritize reliable, responsive, and customer-oriented services to strengthen their long-term relationships. This study contributes to the banking service literature by extending the SERVQUAL model through trust as a mediating mechanism in regional banking. However, the study was limited to one branch and cross-sectional data, which may reduce generalizability. Future studies should involve multiple institutions and additional variables, such as digital service quality and loyalty.
The effect of career development and transformational leadership on employee performance with employee engagement as a mediation variable in the general department of the regional secretariat of Malang city Fitri Handayani; Dwi Orbaningsih; Umi Muawanah
International Journal of Applied Finance and Business Studies Vol. 14 No. 1 (2026): June: Applied Finance and Business Studies
Publisher : Trigin Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/ijafibs.v14i1.485

Abstract

The purpose of this study is to examine and analyze how career development affects employee engagement, how transformational leadership shapes employee engagement, how career development contributes to employee performance, how transformational leadership impacts employee performance, and how employee engagement relates to employee performance. Beyond these direct relationships, this study also investigates whether employee engagement serves as a mediating variable between career development and employee performance, as well as between transformational leadership and employee performance. A total of 141 employees were involved as research respondents, with SmartPLS employed as the primary tool for data analysis. The findings reveal that career development exerts a significant effect on employee engagement, while transformational leadership demonstrates a positive contribution toward employee engagement. Regarding performance outcomes, both career development and transformational leadership proved to have meaningful impacts on employee performance. Employee engagement likewise emerged as a significant determinant of employee performance. In addition, the results confirm that employee engagement functions as a mediating variable in the relationship between career development and employee performance, as well as in the relationship between transformational leadership and employee performance.
Pengaruh Adopsi Teknologi Informasi terhadap Reputasi dengan Good governance sebagai Moderasi di SMK Malang Selatan: The Influence of Information Technology Adoption on Reputation with Good Governance as Moderation at South Malang Vocational Schools Mahmudi, Zufiatul Dwi; Orbaningsih, Dwi; Muawanah, Umi
Economic and Education Journal (Ecoducation) Vol. 8 No. 2 (2026): Economic and Education Journal (Ecoducation)
Publisher : Pendidikan Ekonomi, Universitas Insan Budi Utomo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33503/ecoducation.v8i2.3503

Abstract

Perkembangan teknologi informasi (TI) mendorong institusi pendidikan, khususnya Sekolah Menengah Kejuruan (SMK), untuk mengoptimalkan pemanfaatan teknologi guna meningkatkan daya saing institusi. SMK di Kabupaten Malang Selatan memiliki peran strategis dalam menyiapkan tenaga kerja yang terampil dan siap kerja. Penelitian ini menganalisis pengaruh adopsi TI terhadap reputasi SMK di wilayah Malang Selatan dengan good governance sebagai variabel moderasi. Metode yang digunakan adalah pendekatan kuantitatif dengan desain kausal-komparatif. Populasi penelitian mencakup seluruh SMK di wilayah Malang Selatan, dengan responden yang terdiri atas kepala sekolah, wakil kepala sekolah, guru, dan tenaga kependidikan. Data dikumpulkan melalui kuesioner tertutup berbasis skala Likert lima poin dan dianalisis menggunakan Moderated Regression Analysis (MRA) dengan SPSS. Hasil penelitian menunjukkan bahwa adopsi TI berpengaruh positif dan signifikan terhadap reputasi sekolah dan terhadap penerapan good governance. Selain itu, good governance terbukti memoderasi secara signifikan pengaruh adopsi TI terhadap reputasi sekolah. Temuan ini menunjukkan bahwa penerapan TI yang didukung oleh tata kelola yang baik berkontribusi pada penguatan reputasi institusi SMK secara berkelanjutan.
Pengaruh Bantuan Kredit dan Pembinaan Manajemen terhadap Keberlanjutan Usaha dengan Mediasi Keterampilan Wirausaha I Made Nartha; Ernani Hadiyati; Dwi Orbaningsih; Umi Muawanah
Journal of Economics and Management Scienties Volume 8 No. 2, March 2026
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v8i2.294

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh bantuan kredit dan pembinaan manajemen terhadap keberlanjutan usaha dengan mediasi keterampilan wirausaha pada UMKM kerajinan tenun songket di Provinsi Bali. Pendekatan penelitian yang digunakan adalah kuantitatif dengan metode survei. Data dikumpulkan melalui kuesioner dari 82 pelaku UMKM yang tersebar di enam kabupaten/kota, yaitu Denpasar, Buleleng, Karangasem, Jembrana, Gianyar, dan Klungkung. Analisis data dilakukan dengan menggunakan Partial Least Squares–Structural Equation Modeling (PLS-SEM). Hasil penelitian menunjukkan bahwa seluruh hipotesis terbukti signifikan. Bantuan kredit dan pembinaan manajemen berpengaruh positif terhadap keterampilan wirausaha dan keberlanjutan usaha. Selain itu, keterampilan wirausaha terbukti memediasi secara signifikan pengaruh bantuan kredit dan pembinaan manajemen terhadap keberlanjutan usaha. Temuan ini menegaskan pentingnya kapabilitas internal wirausaha dalam mengoptimalkan dukungan eksternal untuk mencapai keberlanjutan ekonomi dan budaya. Orisinalitas penelitian ini terletak pada integrasi tiga perspektif teori utama—Resource-Based View, Entrepreneurial Competency Theory, dan Sustainability Theory—ke dalam satu model empiris yang difokuskan pada UMKM berbasis budaya lokal. Namun, penelitian ini memiliki keterbatasan pada ruang lingkup geografis yang hanya mencakup Provinsi Bali dan bersifat cross-sectional, sehingga hasilnya belum dapat digeneralisasikan ke wilayah lain atau jangka waktu yang lebih panjang. Penelitian selanjutnya disarankan untuk memperluas wilayah studi, menambah variabel seperti inovasi produk dan adopsi teknologi digital, serta menggunakan pendekatan longitudinal untuk menggambarkan dinamika keberlanjutan usaha secara lebih komprehensif.
Determinants of Non Perfomance Financing in Sharia Cooperatives in Indonesia Ahmad Jainuri; Dwi Orbaningsih; Oyong Lisa
Enrichment: Journal of Multidisciplinary Research and Development Vol. 1 No. 10 (2024): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v1i10.76

Abstract

This study aims to test and analyze: (1) the effect of capital adequacy ratio on non-performance financing, (2) the effect of operating costs on operating income on non-performance financing, (3) the effect of company size on non-performance financing, (4) which among the capital adequacy ratio , Operating costs on operating income and company size, which have a dominant influence on non-performance financing. This research was conducted in sharia cooperatives incorporated in Inkopsyah BMT as many as 30 cooperatives. Samples were determined by saturated sample technique, obtained by 90 such cooperatives during 2020-2022. Data related to research variables were obtained by copying financial statement documents at the cooperative through the http://idx.co.id link. Once the data is collected, it is analyzed by multiple linear regression. Before analysis, tests are first carried out: linearity, feasibility of the model and classical assumptions. To test the hypothesis used t-test. The results of this study prove that: (1) capital adequacy ratio has a significant negative effect on non-performance financing, (2) operating costs on operating income have a significant positive effect on non-performance financing, (3) company size has a significant negative effect on non-performance financing, (4) Operating expenses on operating income have a significant positive dominant effect on non-performance financing.
Job Satisfaction as a Mediator of the Effect of Compensation and Leadership on Employee Performance Nur Azizatul Furqoniyah; Ernani Hadiyati; Dwi Orbaningsih
Enrichment: Journal of Multidisciplinary Research and Development Vol. 2 No. 4 (2024): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v2i4.122

Abstract

Employee performance is an important factor in achieving organizational goals. Compensation and leadership are the two main variables that affect job satisfaction and employee performance. This study was conducted to explore the role of job satisfaction as a mediator in the relationship between compensation, leadership, and employee performance in the Notary & PPAT Office in Mojokerto Regency. This study aims to test and analyze the effects: 1) compensation on job satisfaction, 2) leadership on job satisfaction, 3) compensation on employee performance, 4) leadership on employee performance, 5) job satisfaction on employee performance, 6) compensation on employee performance through job satisfaction, and 7) leadership on employee performance through job satisfaction. This research uses an explanatory research approach and was conducted at the Notary & PPAT Office in Mojokerto Regency in February-May 2021. The population of the study was 45 employees (excluding leaders). The sample was determined using the saturated sample technique, which resulted in a sample of 45 people (excluding the leader). The results of the study prove that: 1) compensation affects job satisfaction, 2) leadership affects job satisfaction, 3) compensation affects employee performance, 4) leadership affects employee performance, 5) job satisfaction affects employee performance, 6) compensation affects employee performance through job satisfaction, and 7) leadership affects employee performance through job satisfaction. This study implies that to improve employee performance in the Notary & PPAT Office in Mojokerto Regency, the focus needs to be given to improving job satisfaction through improving compensation and leadership.
Co-Authors Agung Agung Diky Triscahyono Agus Sujianto Ahmad Ahmad Ahmad Ahmad Ahmad Jainuri Andora, Andora Anie Herawati Aris Wahyudi Bhakti Hendrakusuma Budiraharjo, Dadang Eko Dadang Eko Budiraharjo Dewi Ernawati Djuni Farhan Dwi Hariyani Dyah Sawitri Ernani Hadiyati Ervan Dwi Priyanto Fahmi Poernamawatie Fitri Handayani Gendut Budi Wahyono Gendut Budi Wahyono Hariyani, Dwi Haryadi, M. Sukron I Made Murjana I Made Nartha Ivanda, Muhammad Kadek Saptanita Kohar Adi Setia Luh Putu Nevi Widiastuti Mahmudi, Zufiatul Dwi Martaleni - Mellisa Gitaria Mishul Sauliyah Fitriawati Mitha Endah Aprilia Muammar Muammar Muhammad Rejal Murjoko Teguh Hariyanto Nur Azizatul Furqoniyah Oni Eko Cahyono Oni Eko Cahyono Oyong Lisa Paskalis Dakhi Pitalokasari, Nurfilaili Diah Ronny Hendra Hertanto Rustam Rustam S.B.P. Handhajani SBP Handajani Setiawati, Channy Sri Hastuti Suati - Rakhmawati Sugeng Mulyono Sungkono Tri Cicik Wiyanti Umi Muawanah Umi Muawanah Wahyono Gendut Budi WINAR SEKAR ARUM Wuryani*, Wuryani