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Journal : ITEj (Information Technology Engineering Journals)

Comparison Of Sentiment Analysis Of Traveloka And Tiket.Com Applications On Twitter Using The Naive Bayes Method Agustiana, Nathifa; Pratiwi, Oktariani Nurul; Fakhrurroja, Hanif
ITEJ (Information Technology Engineering Journals) Vol 8 No 2 (2023): December
Publisher : Pusat Teknologi Informasi dan Pangkalan Data IAIN Syekh Nurjati Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24235/itej.v8i2.119

Abstract

The country of Indonesia has a strategic geographical position and is also said to be a country that is very rich in natural resources and cultural diversity. One of the supporters of economic growth in Indonesia is tourism. To support the potential of the tourism sector in Indonesia, many online travel agent applications have started to appear. Of the many OTAs, the top two applications were selected, namely the Traveloka and Tiket.com applications. This sentiment analysis requires data from Twitter. This research compares sentiment analysis on the Traveloka and Tiket.com applications in terms of price and service. The method used is naïve Bayes. The goal is to get sentiment information contained in a text with a positive or negative view. With this research, it is hoped that we can see a comparison of sentiment analysis between the Traveloka and Tiket.com applications and be able to find out the level of accuracy of naïve bayes on the Traveloka and Tiket.com applications. The price dataset that gets more positive sentiment is the Traveloka price of 97.2%. In the service dataset that has positive sentiment, Tiket.com is 46.9%. Then, the greatest accuracy was obtained after oversampling the Tiket.com price dataset by 73%, Traveloka prices by 94%, Ticket services by 87% and Traveloka services by 86%.
Co-Authors Adnyana, I Gusti Ngurah Bagus Putra Agustiana, Nathifa Al Faruq, Muhammad Za'im Albari, Fatih Alfian Akbar Gozali Alyasyifa, Salma Anindya Prameswari Putri Djakaria Anshari, Faishal Mufied Al Ariandi, Rama Asriana Asriana, Asriana Azka Chanda Milanesta Bagaskara, Kumara Ris Panji Cahyani, Pradita Chika Enggar Puspita Chrisdiyanti, Ivania Nonita Cynthia Ayu Prayuning Deden Witarsyah Djakaria, Anindya Prameswari Putri Eflin Trinova Limbong Fa'rifah, Riska Yanu Fa'rifah, Riska Yanua Fakhrurroja, Hanif Faqih Hamami Fazrin, Fadhilah Firzania, Heidea Yulia Gosal, Yose Thimothy Hadwirianto, Muhammad Raihan Hanid, Wihda Sifwi Herdian, Hafiizh Hilman Dwi Anggana Hwang, Jun-seok I B K Widiartha Ilham Perdana Iqbal Yulizar Mukti Irfan Darmawan Jesika Damayanti Doloksaribu Jessica Inas Rasendriya Josia Fortino Pakpahan Kamil, Andhika Ihsan Kardila, Yuni Kasparov, Michael Christensen Bonar Kurniawan, Muhammad Rayhan Mardika, Jody Muhaimin, Luthfi Ahmad Muhamad Insan Taufik Muhammad Naufal Fikri Muharman Lubis Mustada, Fitrina Annisa Nabila Ramadhania Nisa, Amarila Zahratun Novanza, Alvin Renaldy Nur Ichsan Utama Nuraliza, Hilda Orvalamarva Orvalamarva, Orvalamarva Pramudia, Rudi Guna Pramuwidya, Shinta R. Rama Ahmad Waliyya Rachmadita Andreswari Rahmadania, Fitri Reihaini Fikria Bunga Oktaviani Revanda Octavian Rizqi, Nabilla Noor Rukmana, Putri Utami Saleh Hasan Badjrie Salma, Farah Sherina Sutoyo, Edi Talisman, Bryan Ronald Taufiq Hamdani Yunan Yoon, Hyoen-yeong Yulio Ferdinand Zuhairnawan, Raffi Ihza