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All Journal Jurnal Manajemen dan Agribisnis Fokus Bisnis Monex: Journal of Accounting Research Abdimas Dewantara Jurnal Ilmiah Akuntansi dan Keuangan Jurnal Mantik JBIMA (Jurnal Bisnis dan Manajemen) Jurnal Ilmiah Manajemen Kesatuan Jurnal E-Bis: Ekonomi Bisnis Jurnal Fokus Manajemen Bisnis Jurnal Ilmiah Mahasiswa Manajemen, Bisnis dan Akuntansi (JIMMBA) Jurnal Ilmiah Mahasiswa Manajemen, Bisnis dan Akuntansi Journal of International Conference Proceedings Journal of Educational Management Research Journal of Data Science Theory and Application Journal of Digital Business and Management JCSE: Journal of Community Service and Empowerment
Gunarso Wiwoho
Universitas Putra Bangsa
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences Other

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Journal : Journal of Educational Management Research

 1 
From Great Leaders to Great Employees: The Impact of Transformational Leadership and Organizational Commitment on OCB through Job Satisfaction Sarwanto, Joko Tri; Wiwoho, Gunarso
Journal of Educational Management Research Vol. 4 No. 4 (2025)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v4i4.1292

Abstract

The level of OCB among teachers tends to vary, even though every institution expects all teachers to exhibit high OCB. This study aims to analyze the influence of transformational leadership and organizational commitment on Organizational Citizenship Behavior (OCB), both directly and through the mediation of job satisfaction. The independent variables in this study are transformational leadership and organizational commitment. Job satisfaction acts as the mediating variable, while OCB is the dependent variable. All teachers were included as respondents using a saturated sampling technique. Data were collected through questionnaires and analyzed using the Structural Equation Modeling (SEM) method with Smart PLS 4.0. The results show that transformational leadership has no significant effect on OCB, while organizational commitment has a significant effect on OCB. Furthermore, both transformational leadership and organizational commitment have a significant effect on job satisfaction. Job satisfaction also has a significant effect on OCB. In this case, job satisfaction is proven to be able to mediate the influence of transformational leadership and organizational commitment on OCB.
The Impact of Food Quality and Service Quality on Customer Loyalty: The Mediating Role of Customer Satisfaction Rahmayoga, Rifanda Rizki; Wiwoho, Gunarso
Journal of Educational Management Research Vol. 4 No. 4 (2025)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v4i4.1351

Abstract

This study aims to analyze the influence of food quality and service quality on customer loyalty, both directly and indirectly through Customer satisfaction as a mediating variable. The research was conducted on customers of Tuman Coffee and Space in Kebumen who had visited the café at least twice a month. A quantitative research method with a descriptive approach and path analysis was employed. Data were collected using questionnaires distributed to 207 respondents. The results show that both food quality and service quality have a significant effect on Customer satisfaction. Furthermore, food quality and service quality also significantly influence customer loyalty. Customer satisfaction is proven to be a significant mediating variable in the relationship between food quality, service quality, and customer loyalty. These findings indicate that improving food and service quality directly impacts Customer satisfaction and loyalty, which in turn supports the business sustainability of Tuman Coffee and Space.
Service Quality and Price Fairness as Determinants of Customer Loyalty: The Mediating Role of Customer Satisfaction in Service Management Rahmawati, Lia; Wiwoho, Gunarso
Journal of Educational Management Research Vol. 5 No. 2 (2026)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v5i2.1843

Abstract

This study aims to examine the effects of service quality and price fairness on customer loyalty, with customer satisfaction as a mediating variable, within the context of service management. The study adopts a quantitative approach involving 100 repeat customers, selected using purposive sampling. Data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS 4 software. The results demonstrate that service quality and price fairness have positive and significant effects on customer satisfaction and customer loyalty. Customer satisfaction also shows a significant positive effect on customer loyalty and partially mediates the relationships between service quality, price fairness, and customer loyalty. These findings highlight that customer satisfaction plays a strategic role in translating service performance and pricing fairness into long-term loyalty. From a managerial and educational perspective, the study implies that organizations should strengthen service quality through continuous staff training, service-learning practices, and human capital development to enhance employees’ service competencies. Additionally, fair pricing strategies supported by transparent communication and customer-oriented education are essential in fostering trust and sustainable customer loyalty in competitive service industries.
Co-Authors 'Abid, Awaludin Adi, Bagus Waskito Dani Rizana Endah Setiawati Hafidah Hanum Hanum, Hafidah Harini Abrilia Setyawati Hidayat, Aji Hilabi, Oki Fad'ali Irfan Helmy Isna Faiqoh Kulsumaningtyas, Sheny Kusuma, Eko Pria Lia Rahmawati, Lia Mujiasih, Riani Nofiyanti Nofiyanti Nofiyanti Nofiyanti, Nofiyanti Prasada, Imade Yoga Prasetyo, Irmanda Dwi Prianto, Teguh Rahmayoga, Rifanda Rizki Ratna Mulia Mujahidah Riani Mujiasih Riptiono, Sulis Riyanto Sari, Devi Indah Sarwanto, Joko Tri Setyawati, Ika Titik Sheny Kulsumaningtyas Siti Maesaroh Siti Maesaroh Siti Malichah Trisnawati, Asih