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Understanding Pro-Environmental Behavior in the Hospitality Industry: A Systematic Review of Employee and Consumer Perspectives Jayanti, Lilis; Wulandari, Wisi
Journal of Tourism Sustainability Vol. 5 No. 5 (2025): (Special Issue) Polban Tourism Workshop 2025
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jtospolban.v5i5.193

Abstract

Purpose – This study systematically reviews and synthesizes the literature on pro-environmental behavior (PEB) in the hospitality industry, integrating both employee and consumer perspectives. It aims to identify dominant theoretical frameworks, methodological trends, and contextual gaps shaping sustainability-oriented behavior research in hospitality. Design/methodology/approach – A systematic literature review (SLR) was conducted in accordance with PRISMA 2020 guidelines. A total of 29 peer-reviewed articles published between 2019 and 2025 were retrieved from Scopus-indexed journals and analyzed using qualitative thematic coding complemented by bibliometric mapping to identify publication trends, theoretical dominance, and regional distribution. Findings – The results indicate that PEB research in hospitality is heavily grounded in cognitive–normative models, particularly the Theory of Planned Behavior and Value–Belief–Norm theory, which together account for the majority of empirical studies. Most research adopts cross-sectional, survey-based designs, with growing but still limited use of experimental and mixed-method approaches. Empirically, PEB is driven by cognitive, normative, and affective antecedents, while organizational enablers—such as green human resource management, ethical climate, and marketing authenticity—play a critical mediating role. The literature remains geographically concentrated in Asia and Europe and continues to rely predominantly on self-reported behavioral measures. Originality/value – By adopting a dual-actor perspective, this review advances the hospitality sustainability literature by integrating fragmented employee- and consumer-focused research into a coherent analytical framework. The study contributes theoretically by highlighting the limitations of dominant rationalist models and identifying pathways for integrating behavioral, organizational, and emotional perspectives, while methodologically outlining directions for more robust, field-based, and cross-contextual research.
Reframing Slow Tourism in the Post-Pandemic Era: A Systematic Review and Regenerative Framework for Smart–Slow Destinations Wulandari, Wisi; Jayanti, Lilis
Journal of Tourism Sustainability Vol. 5 No. 5 (2025): (Special Issue) Polban Tourism Workshop 2025
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jtospolban.v5i5.194

Abstract

In the post-pandemic era, slow tourism has transitioned from a niche alternative to a key paradigm for sustainable destination regeneration. However, its rapid scholarly growth has produced conceptual fragmentation and inconsistent theoretical grounding. This study conducts a Systematic Literature Review (SLR) of 31 Scopus-indexed, open-access articles (2020–2025) following PRISMA 2020 guidelines to consolidate theoretical developments, behavioural determinants, and managerial strategies. A thematic analysis reveals a paradigmatic shift from temporal deceleration toward psychological restoration and mindful engagement. The emergence of slomads—long-stay digital nomads seeking autonomy and well-being—defines the behavioural landscape of post-pandemic travel. Evidence also demonstrates a “smart–slow nexus”, where technologies such as e-mobility, GIS-based spatial design, and AI visualization support sustainable access to peripheral regions. The analysis further exposes a governance paradox in the Cittàslow movement between authentic degrowth values and instrumental place marketing. Synthesising these insights, the paper proposes a Regenerative Slow Tourism Framework integrating technological innovation, psychological well-being, and co-created authenticity as drivers of resilient, value-oriented visitor economies. The framework advances theoretical consolidation and offers actionable guidance for policymakers and destination managers pursuing post-growth, regenerative tourism futures.
Analisis Kontribusi Sektor Pariwisata Terhadap Perekonomian Provinsi Jawa Barat (Analisis Lq Dan Shift Share) Wulandari, Wisi
Jurnal Ilmiah Pariwisata Vol 23 No 2 (2018): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v23i2.1199

Abstract

The purpose of this study is to determine capability of tourism sector become economic basis for West Java Province. In addition to know the contribution of the tourism sector to the economic development of West Java Province in this case is related with GDP and the range of data period 2004-2015. Based on the LQ analysis (LQ>1) tourism sector become an economic basis in West Java. While the SSA results mention that the tourism sector gives a real impact on the economic of West Java development. Accordingly, the Provincial government of West Java as a policy maker should be able to be directed to the economic sectors basis for decision making in West Java development.
Rancangan Produk Rekreasi Wisata Memancing Sungai Bogowonto, Kabupaten Purworejo Beta Budisetyorini; Deddy Adisudharma; Dicky Arsyul; Wisi Wulandari; Mega Fitriani Adiwarna Prawira
Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan Vol. 6 No. 1 (2022)
Publisher : Research and Community Service Center, Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/jk.v6i1.651

Abstract

The distribution of tourism potential in Purworejo Regency has been well mapped and must be supported by suitable approach, one of which is the development of river tourism. The actual river tourism activities that have been developed on the Bogowonto River are adventure tourism activities, namely white water rafting. However, the potential of river tourism on Bogowonto River is not only limited for rafting. The development of recreational fishing products on the Bogowonto River can be an opportunity for tourism development in Purworejo Regency. Recreational fishing regarded as a form of tourism activity in accordance with sustainable tourism (Hall, 2019; UNWTO, 2021). This can be seen from the pattern of recreational fishing that does not focus on the number of fish caught, the arrangement of the tools used, as well as the positive impact given to the community on the economic side. The study (Butler et al., 2020) shows that there is a positive contribution of fishing tourism to ecological preservation. From the business side, the Government of Indonesia has regulated fishing tourism businesses (Regulation of the Minister of Tourism of the Republic of Indonesia No. 19 of 2015 concerning Standards for Fishing Tourism Business, 2015), including business arrangements for providing places and facilities for fishing activities using special equipment and safety equipment including the provision of guide services. This study will identify and analyze recreational fishing tourism products based on packages, fishing equipment, fishing tour guides and supporting facilities in the Bogowonto River Area, Purworejo Regency. The long-term goal of this research is to contribute to the design of recreational fishing products for the development of tourist destinations in Purworejo Regency as a guide for stakeholders regarding the utilization of the Bogowonto River
Surf Fishing Prospect: Developing Pangandaran Beach Tourism Destination Dicky Arsyul Salam; Beta Budisetyorini; Deddy Adisudharma; Wisi Wulandari; Mega Fitriani Adiwarna Prawira
Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan Vol. 7 No. 2 (2023)
Publisher : Research and Community Service Center, Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/jk.v7i2.1139

Abstract

Fishing tourism has become a global recreational trend, providing visitors with a memorable beach activity-based experience. Fishing tourism is a relatively new development in sustainable tourism, where tourists can participate in fishing operations by using surf fishing techniques to catch and cook freshly caught fish on-site. Pangandaran beach tourism destination provides a potential spot for surf fishing. This research examines the prospects for developing surf fishing to increase quality beach activity experiences in Pangandaran. This is achieved through face-to-face interviews with five experienced fishers and ten tourists who wanted to participate in this process. By using ansoff matrix analysis, the surf fishing prospect of Pangandaran Beach tourism destination suggests implementing a product development strategy to create new products of fishing tourism experiences and techniques provided for the existing tourist market fishing lover.
Pengembangan Pariwisata Bertema Eco-Forest dan Sungai di Bumi Perkemahan Tangsi Jaya Beta Budisetyorini; Deddy Adisudharma; Dicky Arsyul Salam; Mega Fitriani Adiwarna Prawira; Wisi Wulandari; Eko Susanto
Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan Vol. 5 No. 1 (2021)
Publisher : Research and Community Service Center, Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/jk.v5i1.220

Abstract

Pengembangan wisata yang berada di jalur alternatif pada umumnya mengalami beberapa kendala dikarenakan permasalahan pola ruang terkait aksesibilitas serta tata ruang fisik alam, tata ruang aktivitas dan fasilitas wisata terkait pertimbangan pariwisata berkelanjutan. Bumi Perkemahan Tangsi Jaya terletak di jalur alternatif Ciwidey-Cianjur memiliki potensi wisata perkemahan dengan keunikan daya tarik wisata alam hutan, pedesaan, persawahan dan sungai dengan dominasi pengunjung lokal dan domestik. Penelitian bertujuan mengkaji pengembangan wisata bumi perkemahan melalui pendekatan deskriptif-kualitatif pada aspek spasial, pola ruang serta tata ruang aktivitas dan fasilitas wisata berdasarkan konsep Eco Forest Tourism, River Tourism dan tata ruang fisik alam. Penelitian ini telah menghasilkan gambar pemetaan pola ruang, serta tata letak aktivitas dan fasilitas wisata bumi perkemahan Tangsi Jaya yang mempertimbangkan pariwisata berkelanjutan. Penerapan hasil penelitian ini diharapakan dapat menjadi arahan rencana pengembangan pembangunan Bumi Perkemahan Tangsi Jaya bagi para pengelola setempat dengan harapan sektor pariwisata dapat memberikan multiplier effect pariwisata berkelanjutan baik bagi peningkatan pendapatan daerah maupun pemerataan pendapatan masyarakat Kabupaten Bandung Barat, Ciwidey, Cianjur di masa yang akan datang
Strategic Crisis Governance and Reputation Dynamics in Volcanic Tourism Destinations Lilis Jayanti; Wisi Wulandari
Journal of Tourism Sustainability Vol. 6 No. 2 (2026): (Article In Press)
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jtospolban.v6i2.213

Abstract

This study investigates the structural interactions between institutional crisis management and consumer perceptions in volatile environments by developing the Strategic Governance–Reputation Dynamics Framework. Adopting a critical realist paradigm, this comparative qualitative desk study synthesizes dual secondary document streams (2024–2026) to evaluate two prominent volcanic destinations in Indonesia experiencing contrasting disruptions: Mount Merapi (acute, exogenous geological cycles) and Mount Bromo (creeping, endogenous anthropogenic-environmental stresses). The findings reveal that physical hazard exposure does not automatically result in destination reputation decline. Instead, its effects are mediated by the quality of strategic crisis governance, including institutional coordination, digitally enabled Pentahelix collaboration, and the behavioral preparedness of front-line tourism actors. Destination reputation recovery is strongly path-dependent, with destination credibility serving as the principal mechanism for stabilizing destination image and restoring future visit intentions. The analysis further identifies two critical resiliency buffers—risk-tolerant thanatourism psychographics and traditional ecological wisdom—that moderate the adverse impacts of crises and support long-term destination resilience. These findings advance a non-linear explanation of crisis recovery by demonstrating that effective governance can decouple hazard exposure from reputational damage. This research provides a novel theoretical model and actionable strategic blueprints for regional tourism authorities to strengthen reputational capital and accelerate sustainable post-crisis recovery in the international tourism market.
Destination Crisis Communication for Tourist Coping and Revisit Safety Assurance Wisi Wulandari; Lilis Jayanti
Journal of Tourism Sustainability Vol. 6 No. 2 (2026): (Article In Press)
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jtospolban.v6i2.215

Abstract

This study addresses the critical challenge of preserving traveler retention under accelerating global climate volatility by examining how destination crisis communication shapes consumer psychology. Integrating Protection Motivation Theory and Source Credibility Theory, this research develops a structural model examining how Perceived Communication Sincerity and Crisis Information Quality influence Destination Coping Appraisal, Destination Brand Trust, and Revisit Safety Assurance. A quantitative approach employing partial least squares structural equation modeling (PLS-SEM) was applied to data collected from 350 tourists with recent travel experience to climate-risk destinations. The empirical findings confirm that all seven hypothesized direct relationships are positive and statistically significant. Crisis Information Quality emerged as the strongest predictor of Destination Coping Appraisal, whereas Perceived Communication Sincerity played a critical role in strengthening Destination Brand Trust. Both Destination Coping Appraisal and Destination Brand Trust significantly enhanced tourists' Revisit Safety Assurance, with the proposed model explaining 58.8% of its variance. The findings extend tourism crisis communication literature by demonstrating that effective crisis communication supports psychological resilience through both cognitive preparedness and institutional trust. Practically, the study provides destination management organizations with evidence-based guidance for designing authentic and high-quality crisis communication strategies that strengthen visitor confidence and support destination resilience under increasing climate-related risks..