Garuda - Garba Rujukan Digital

PENGUKURAN TINGKAT KEBERHASILAN PENGGUNAAN JMO BPJS KETENAGAKERJAAN MENGGUNAKAN MODEL DELONE & MCLEAN Ramdhani, Virsa Rizky; Asri, Melati Dewi; Harahap, Anggi Syahadat; Nugroho, Adhika Bergi
ECONOMOS Vol 5 No 03 (2025): EKONOMI DAN BISNIS
Publisher : KELOMPOK KOMUNITAS LABORATORIUM PENELITIAN (COMMUNITY OF RESEARCH LABORATORY)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69957/grjb.v5i03.2404

Aplikasi Jamsostek Mobile (JMO) dikembangkan BPJS Ketenagakerjaan untuk memberikan kemudahan akses layanan jaminan sosial secara digital. Namun, implementasinya masih menghadapi kendala teknis yang memengaruhi efektivitas penggunaan. Penelitian ini bertujuan mengevaluasi tingkat keberhasilan penerapan aplikasi JMO menggunakan model DeLone & McLean yang mencakup enam dimensi yaitu, kualitas sistem, kualitas informasi, kualitas layanan, penggunaan, kepuasan pengguna, dan manfaat bersih. Metode yang digunakan adalah deskriptif kuantitatif melalui penyebaran kuesioner kepada 100 responden pengguna aktif aplikasi. Hasil penelitian menunjukkan bahwa secara keseluruhan implementasi JMO berada pada kategori cukup berhasil dengan nilai rata-rata capaian 67%. Empat dimensi yaitu, kualitas informasi, kualitas layanan, kepuasan pengguna, dan manfaat bersih tergolong berhasil, sementara kualitas sistem dan penggunaan masih cukup berhasil. Kendala utama yang dihadapi pengguna meliputi respon aplikasi yang lambat, informasi yang kurang lengkap, serta layanan pelanggan yang belum responsif. Temuan ini menegaskan bahwa meskipun aplikasi telah memberikan manfaat nyata bagi pengguna, perbaikan pada aspek teknis, penyediaan informasi, dan peningkatan layanan tetap diperlukan agar implementasi JMO dapat lebih optimal.

Public Service Innovation Through E-Government: A Case Study of the Bandung District Court, Class 1a Special SHABIRA, Azka Lina Sani; TINDAON, Susi Susanti; SUDRAJAT, Achmad Sodik; HARAHAP, Anggi Syahadat
Journal of Governance, Taxation and Auditing Vol. 4 No. 2 (2025): Journal of Governance, Taxation and Auditing (October - December 2025) -
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/jogta.v4i2.1611

Digital transformation in the judicial sector represents a key aspect of e-Government implementation, aimed at enhancing the effectiveness, transparency, and accountability of public services. The Supreme Court of the Republic of Indonesia has developed various technology-based innovations, including the Case Tracking Information System (SIPP), e-Court, Integrated Service Center (PTSP) Online, and the Supervisory Information System (SIWAS). The Bandung District Court Class 1A Special, as one of the courts with a high caseload, faces an urgent need to adopt digital service innovations. This study aims to analyze the implementation of e-Government-based public service innovations in the Bandung District Court Class 1A Special. A qualitative approach with descriptive analysis was employed, supported by secondary data from regulations, official Supreme Court reports, and SIPP records of the Bandung District Court. The analysis was carried out using the SWOT-TOWS framework to identify enabling factors, barriers, and opportunities for system development. The findings indicate that e-Government innovations have improved service accessibility, accelerated administrative processes, and strengthened case transparency. However, challenges remain, including limited platform integration, non-real-time data updates, uneven human resource capacity, and low levels of digital literacy among users. The proposed optimization strategies include enhancing system interoperability, providing intensive training for court staff, and strengthening technical regulations to ensure consistent implementation. This study contributes theoretically to the discourse on e-Government-based public service innovation and offers practical recommendations for the Supreme Court and district courts in building more responsive, transparent, and sustainable public services.

ADVOKASI DIGITALISASI DESA DALAM PENGEMBANGAN POTENSI DESA CIBODAS LEMBANG SEBAGAI DESA DIGITAL Zulvia, Pepi; Harahap, Anggi Syahadat
Reswara: Jurnal Pengabdian Kepada Masyarakat Vol 4, No 1 (2023)
Publisher : Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/rjpkm.v4i1.2501

Digitalisasi desa merupakan salah satu bisnis model pengembangan desa yang dirancang oleh Kementerian Desa, Pembangunan Daerah Tertinggal, dan Transmigrasi. Desa Cibodas yang ada di Kecamatan Lembang merupakan salah satu desa yang berjarak sekitar 17 KM dari pusat Kota Bandung dengan letak geografis yang strategis. Dengan status desa maju, Desa Cibodas dapat mengembangkan potensi desa menuju smart village. Langkah awal inovasi desa dalam pengembangan smart village tersebut adalah dengan menjadikan Desa Cibodas sebagai desa digital. Dalam mendukung perwujudan Desa Cibodas menjadi salah satu desa digital dilakukan kegiatan advokasi sebagai bentuk pengabdian kepada masyarakat dengan pelatihan pemetaan potensi desa dan literasi digital. Hasil proses pemetaan desa dan literasi desa diperoleh beberapa kendala seperti terbatasnya pengetahuan masyarakat dalam pemanfaatan internet, infrastruktur yang masih minim karena tower jaringan menyeluruh dirasakan oleh masyarakat, dan masih minim sosialisasi mengenai pemasaran hasil Usaha Mikro, Kecil dan Menengah (UMKM) secara digital. Dengan terungkapnya permasalahan tersebut sebagai tindak lanjut kegiatan pengabdian masyarakat di Desa Cibodas disarankan untuk mengadakan pelatihan digitalisasi dan pendampingan secara berkelanjutan kepada masyarakat desa yang terlibat dan terkait dalam proses pengembangan desa Cibodas sebagai desa digital. Peningkatan sarana dan fasilitas yang bisa dimulai dari pelayanan kepada masyarakat berbasis digital di kantor desa yang diiringi komitmen warga masyarakat dalam mendukung terwujudnya desa digital.

Kriptografi Klasik Menggunakan Modifikasi Metode Affine Ciphers Harahap, Anggi Syahadat
InfoTekJar : Jurnal Nasional Informatika dan Teknologi Jaringan Vol 7, No 2 (2023): Infotekjar Maret
Publisher : Universitas Islam Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30743/infotekjar.v7i2.9528

Cryptography is the science or art to maintain the security of messages that include the security aspects such as confidentiality, data integrity and authentication. One method that is able to encrypt messages Affine Ciphers modified. Plaintext encrypted with Affine Cipher using the equation E (P) = (ax + b) mod m, where m is the size of the alphabet, a is an integer relatively prime to m, b is the number of shifts, x is the plaintext is converted to an integer of 0 to m-1 in accordance with the order of the alphabet, E (P) is ciphertext that is converted to an integer of 0 to m-1 in accordance with the order of the alphabet. Affine Ciphers ciphertext is decrypted by using the equation D(E(P))=a-1(E(P)-b) mod m in order to obtain the plaintext.

APPLICATION OF ALTMAN Z-SCORE METHOD IN PREDICTING FINANCIAL DISTRESS AT PT PINDAD FOR PERIOD 2019–2023 Sofia Putri Amanda; Anggi Syahadat Harahap; Nur Imam Taufik; Iwan Kurniawan
Journal of Management Small and Medium Enterprises (SMEs) Vol 19 No 1 (2026): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v19i1.24638

PT Pindad, as a strategic state-owned enterprise, plays a crucial role in supporting Indonesia’s national defense industry. This study aims to analyze the company’s financial distress condition using the Altman Z-Score method and to forecast its 2024 financial position through time-series linear regression analysis conducted in Microsoft Excel. The analysis is based on financial statement data covering the period from 2019 to 2023.The findings reveal that PT Pindad consistently remained in the distress zone throughout the observation period, as indicated by its Z-Score results. Forecasting analysis further suggests a continued decline in financial performance in 2024 if no corrective measures are implemented. The Altman Z-Score model demonstrated an estimated predictive accuracy of 80% when compared with actual financial indicators, indicating that the model is relatively reliable in identifying potential financial distress conditions.However, this study is limited to a single company case study, which restricts the generalizability of the findings. Future research is recommended to conduct comparative analyses across multiple firms within the defense industry to provide broader insights. To improve long-term financial sustainability, recommended recovery strategies include debt restructuring, stricter capital expenditure control, operational cost efficiency, and optimization of marketing strategies and asset utilization. Keywords: Financial Distress; Altman Z-Score; Financial Performance

APPLICATION OF ALTMAN Z-SCORE METHOD IN PREDICTING FINANCIAL DISTRESS AT PT PINDAD FOR PERIOD 2019–2023 Sofia Putri Amanda; Anggi Syahadat Harahap; Nur Imam Taufik; Iwan Kurniawan
Journal of Management Small and Medium Enterprises (SMEs) Vol 19 No 1 (2026): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v19i1.24638

PT Pindad, as a strategic state-owned enterprise, plays a crucial role in supporting Indonesia’s national defense industry. This study aims to analyze the company’s financial distress condition using the Altman Z-Score method and to forecast its 2024 financial position through time-series linear regression analysis conducted in Microsoft Excel. The analysis is based on financial statement data covering the period from 2019 to 2023.The findings reveal that PT Pindad consistently remained in the distress zone throughout the observation period, as indicated by its Z-Score results. Forecasting analysis further suggests a continued decline in financial performance in 2024 if no corrective measures are implemented. The Altman Z-Score model demonstrated an estimated predictive accuracy of 80% when compared with actual financial indicators, indicating that the model is relatively reliable in identifying potential financial distress conditions.However, this study is limited to a single company case study, which restricts the generalizability of the findings. Future research is recommended to conduct comparative analyses across multiple firms within the defense industry to provide broader insights. To improve long-term financial sustainability, recommended recovery strategies include debt restructuring, stricter capital expenditure control, operational cost efficiency, and optimization of marketing strategies and asset utilization. Keywords: Financial Distress; Altman Z-Score; Financial Performance

INOVASI DIGITAL: MENINGKATKAN KINERJA BANK SAMPAH SAUYUNAN DENGAN TEKNOLOGI INFORMASI Pepi Zulvia; Anggi Syahadat Harahap; Fikri Aditya Tri Andikaputra; Endah Mustika Ramdani; Rodlial Ramadhan Tackbir Abubakar; Rike Anggun Artisa; Arundina Dijah
JMM (Jurnal Masyarakat Mandiri) Vol 10, No 4 (2026): Agustus
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jmm.v10i4.39859

Abstrak: Bank Sampah Sauyunan di Desa Cibungur, Kecamatan Rancakalong, Kabupaten Sumedang, masih menghadapi kendala dalam pencatatan transaksi manual, keterbatasan transparansi, rendahnya partisipasi masyarakat, dan kurangnya sarana pengolahan sampah organik. Kegiatan pengabdian ini bertujuan meningkatkan kapasitas pengelola dan masyarakat melalui pemanfaatan teknologi informasi dalam pengelolaan bank sampah. Metode kegiatan meliputi penjajakan mitra, Focus Group Discussion, pelatihan pengelolaan bank sampah berbasis teknologi informasi, serta pendistribusian peralatan pengolahan sampah organik rumah tangga kepada perwakilan 30 KK dari empat RT. Evaluasi dilakukan melalui survei kepuasan dan kebermanfaatan kegiatan. Hasil evaluasi menunjukkan bahwa 90,76% peserta merasa puas terhadap kegiatan dan 90,38% peserta merasakan manfaat kegiatan. Kegiatan ini membantu pengelola memahami pencatatan transaksi, pelaporan, pengelolaan data nasabah, serta penggunaan teknologi informasi untuk mendukung operasional bank sampah. Program ini menunjukkan bahwa digitalisasi sederhana dapat mendukung efisiensi, transparansi, dan partisipasi masyarakat dalam pengelolaan Bank Sampah Sauyunan.Abstract: The Sauyunan Waste Bank in Cibungur Village, Rancakalong District, Sumedang Regency, still faces several challenges, including manual transaction recording, limited transparency, low community participation, and inadequate facilities for organic waste processing. This community service activity aims to strengthen the capacity of waste bank managers and community members through the use of information technology in waste bank management. The methods used in this activity included partner needs assessment, Focus Group Discussions, information technology-based waste bank management training, and the distribution of household organic waste processing equipment to representatives of 30 households from four neighborhood units (RT). The activity was evaluated through a satisfaction and perceived usefulness survey. The results showed that 90.76% of participants were satisfied with the activity, while 90.38% stated that the activity was beneficial. This activity helped waste bank managers improve their understanding of transaction recording, reporting, customer data management, and the use of information technology to support waste bank operations. The program indicates that simple digitalization can improve efficiency, transparency, and community participation in the management of the Sauyunan Waste Bank.

PENINGKATAN KUALITAS PELAYANAN MELALUI OPTIMALISASI PENANGANAN KELUHAN NASABAH PADA PT PEGADAIAN UPC CIJERAH KOTA BANDUNG Aliya Rahmasari; Iwan Kurniawan; Eris Yustiono; Anggi Syahadat Harahap
KarismaPro Vol. 17 No. 01 (2026): Karismapro
Publisher : Program Studi Manajemen, Universitas Al Ghifari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53675/6yh9gq68

Complaint handling is one of the measures that can be taken to improve service quality. However, the implementation of complaint handling at PT Pegadaian UPC Cijerah still faces challenges, particularly in documenting complaints submitted directly by customers. This study aims to describe the implementation of customer complaint handling, identify the obstacles encountered, examine its relationship with service quality, and formulate recommendations for optimizing complaint handling at PT Pegadaian UPC Cijerah in Bandung City. This study uses a qualitative method with a case study approach. Data were collected through observation, interviews, and documentation involving three internal informants and ten customers selected through purposive sampling. The results indicate that complaint handling has been carried out fairly well through the stages of receiving, recording, processing, responding to and resolving, and evaluating complaints. However, several obstacles remain, including suboptimal recording of direct complaints, changes in customer contact information, and increased customer volume during certain periods. Prompt, responsive, and communicative complaint handling contributes to better service quality. The research output is a digital PEKA (Customer Complaint Recording) form based on Google Forms to support more systematic complaint documentation, monitoring, and evaluation. Thus, complaint handling at PT Pegadaian UPC Cijerah has been implemented fairly well but still needs optimization, particularly in complaint recording and documentation.

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