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All Journal Widyadari : Jurnal Pendidikan Journal of Community Development and Disaster Management Aptekmas : Jurnal Pengabdian Kepada Masyarakat
Ida Ayu Gayatri Kesumayathi
Institut Pariwisata Dan Bisnis Internasional
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TINDAK TUTUR PRAMUSAJI RESTORAN DI MASA PANDEMI COVID-19 Kadek Ayu Ekasani; Ida Ayu Gayatri Kesumayathi; Putu Dian Yuliani Paramita
Widyadari : Jurnal Pendidikan Vol. 22 No. 2 (2021): Oktober 2021
Publisher : LP3M Universitas PGRI Mahadewa Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (290.147 KB)

Abstract

This study aims to analyze the speech acts of restaurant waiters during the COVID-19 pandemic. This research is a follow-up to illocutionary speech acts that are used by waiters in their activities to serve food and drinks is considered very important to do. The theory used was Searle's illocutionary speech act theory. The data were collected using observation, interview, and note-taking methods and then described qualitatively. The results of this study indicated that there were 4 categories of illocutionary speech acts, namely assertive (reporting, reporting); directive (ordering, requesting, asking, examining, and asking permission); commissive (expectation); and expressive (thanks, greetings and congratulations). Meanwhile, the new speech uttered by the waiter during the pandemic was included in the directive speech act.
REPRESENTASI KEKUASAAN BAHASA DALAM PEMBELAJARAN BAHASA INGGRIS DI SEKOLAH PERHOTELAN BALI Ida Ayu Gayatri Kesumayathi
Widyadari : Jurnal Pendidikan Vol. 22 No. 2 (2021): Oktober 2021
Publisher : LP3M Universitas PGRI Mahadewa Indonesia

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Abstract

The success of English language learning depends on various factor. One of them is communication between teacher and students which can be seen from the language they used. The study aims at finding the representation of power in teacher speech acts during teaching and learning process in the classroom. The study is a qualitative research involving two teachers who taught English language. The obtained data were collected through observation and video recordings. The data were analysed based on speech acts theory proposed by Searle and theory of power by French and Raven. The study found there were representation of power such as legitimate power, expert power, and reward power in teachers’ speech acts such as representative, directive, commissive, and expressive during English language learning in Sekolah Perhotelan Bali.
PELATIHAN KETERAMPILAN BAHASA INGGRIS ANAK-ANAK DI PANTI ASUHAN GAYATRI WIDYA MANDALA, KABUPATEN TABANAN-BALI Kadek Ayu Ekasani; Ni Made Ayu Sulasmini; Putu Dian Yuliani Paramita; Ida Ayu Gayatri Kesumayathi; Ni Luh Diah Mirayanti; Cokorda Istri Sri Apriyani Sudarsana; I Made Gowinda; Putu Junio Figo Budiwan; Christhofer Anugrah Singgih Tio; I Putu Agus Hary Indrawan12
Aptekmas Jurnal Pengabdian pada Masyarakat Vol 5 No 4 (2022): APTEKMAS Volume 5 Nomor 4 2022
Publisher : Politeknik Negeri Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36257/apts.v5i4.4783

Abstract

Gayatri Widya Mandala Orphanage is an orphanage that prioritizes education based on the Belief in God whose activities are related to religion, such as making ceremonial facilities (banten) and other activities that preserve local cultural wisdom. In addition, this orphanage prioritizes formal education in schools and non-formal education related to improving children's ability to communicate in English. The problem faced by this orphanage is how to make English lessons more enjoyable and not frightening. The solution given is to provide English training for the children in a fun way, namely with games and adding vocabulary, as well as correct pronunciation. The implementation method used is a survey in the field, determining the schedule of activities, preparation, explanation, training, and ending with an evaluation. The result is that the children really enjoy the training provided and actively interact with the team and it is proven that the results of the evaluation given in writing have obtained good results.  
Pelatihan Service Excellence dan Professional Communication sebagai Upaya Peningkatan Kompetensi Tenaga Kerja di Kota Denpasar Ayu Suwita Yanti; Ida Ayu Gayatri Kesumayathi; I Gusti Ayu Melistyari Dewi; Ni Putu Isha Aprinica; Arik Agustina
Journal of Community Development and Disaster Management Vol. 8 No. 1 (2026): Journal of Community Development and Disaster Management
Publisher : Institut Agama Islam Sunan Giri Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37680/jcd.v8i1.10265

Abstract

Peningkatan kualitas sumber daya manusia merupakan salah satu faktor utama dalam mendukung daya saing tenaga kerja, khususnya pada sektor pelayanan publik dan jasa. Perubahan karakteristik dunia kerja yang semakin menekankan kualitas pelayanan dan kemampuan komunikasi profesional menuntut tenaga kerja memiliki kompetensi teknis sekaligus kompetensi interpersonal. Kegiatan pengabdian kepada masyarakat ini bertujuan meningkatkan pengetahuan, keterampilan, dan sikap profesional tenaga kerja melalui pelatihan Service Excellence dan Professional Communication yang diselenggarakan bekerja sama dengan Dinas Tenaga Kerja Kota Denpasar. Kegiatan diikuti oleh 28 peserta yang berasal dari lingkungan Dinas Tenaga Kerja serta beberapa unit pelayanan publik di Kota Denpasar. Metode pelaksanaan menggunakan pendekatan partisipatif melalui penyampaian materi, diskusi interaktif, studi kasus, simulasi pelayanan, role play, serta evaluasi menggunakan pre-test dan post-test. Hasil pelaksanaan menunjukkan adanya peningkatan pemahaman peserta mengenai konsep pelayanan prima, komunikasi profesional, etika pelayanan, penanganan keluhan pelanggan, serta penerapan komunikasi verbal dan nonverbal dalam situasi kerja. Simulasi pelayanan juga menunjukkan peningkatan kepercayaan diri peserta dalam menghadapi berbagai skenario pelayanan. Selain meningkatkan kompetensi individu, kegiatan ini memberikan kontribusi terhadap penguatan budaya pelayanan yang berorientasi pada kepuasan masyarakat dan profesionalisme aparatur maupun tenaga kerja.Program pelatihan ini diharapkan dapat menjadi model pengembangan kompetensi berkelanjutan yang dapat direplikasi oleh berbagai instansi pemerintah maupun sektor industri sebagai bagian dari strategi peningkatan kualitas pelayanan dan pengembangan sumber daya manusia.
Co-Authors Arik Agustina Ayu Suwita Yanti Christhofer Anugrah Singgih Tio Cokorda Istri Sri Apriyani Sudarsana I Gusti Ayu Melistyari Dewi I Made Gowinda I Putu Agus Hary Indrawan12 Kadek Ayu Ekasani Ni Luh Diah Mirayanti NI MADE AYU SULASMINI . Ni Putu Isha Aprinica Putu Dian Yuliani Paramita Putu Junio Figo Budiwan