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All Journal KOMUNITAS: INTERNATIONAL JOURNAL OF INDONESIAN SOCIETY AND CULTURE Jurnal Borneo Administrator: Media Pengembangan Paradigma dan Inovasi Sistem Administrasi Negara Jurnal Kebijakan dan Administrasi Publik Masyarakat, Kebudayaan dan Politik Journal of Governance and Public Policy Policy & Governance Review Journal of Governance Otoritas : Jurnal Ilmu Pemerintahan Jurnal Ilmu Administrasi Negara (JUAN) Journal Publicuho J-Dinamika: Jurnal Pengabdian Kepada Masyarakat JKAP (Jurnal Kebijakan dan Administrasi Publik)
Wayu Eko Yudiatmaja
Universitas Maritim Raja Ali Haji
Arts Humanities Decision Sciences, Operations Research & Management Education Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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Journal : Policy

 1 
Public Service Motivation and Service Quality of Local Government Employees: A Moderated Mediation Analysis Wayu Eko Yudiatmaja
Policy & Governance Review Vol 5 No 1 (2021): January
Publisher : Indonesian Association for Public Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/pgr.v5i1.357

Abstract

The study of public service motivation (PSM) is an emerging topic in relation to understanding the impact of perceived service quality within public-sector organizations. Drawing upon the self-determination theory, this paper develops and validates a conceptual model incorporating the relationship between PSM and perceived service quality by the user. Moreover, this study also examines the moderated-mediation models of service factors in the link. This paper further argues user orientation as a mediator in the nexus between PSM and service quality, and service climate as a moderator in the effect of user orientation on service quality. This research was conducted on 250 frontline public servants and their users in Bintan Regency, Kepulauan Riau, Indonesia. The data was performed using structural equation modeling. The proposed model suggests (1) PSM positively related to service quality, (2) user orientation partially mediates the relationship, and (3) the indirect effect of PSM on service quality (via user orientation) is quasi moderated by service climate within the public organization. Accordingly, few theoretical and practical implications for policymakers are formulated.
Antecedents of Work Outcomes of Local Government Employees: The Mediating Role of Public Service Motivation Dwi Kristanti; Wayu Eko Yudiatmaja
Policy & Governance Review Vol 6 No 3 (2022): September
Publisher : Indonesian Association for Public Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/pgr.v6i3.491

Abstract

Many studies have analyzed the performance of government employees, but there is still little research on the relationship between equal employment opportunity and public service motivation. The purpose of this study was to examine whether equal employment opportunities affect individual job satisfaction and job performance. This study also evaluated whether the relationship is mediated by public service motivation. The survey research was implemented in the Bengkulu City Government to achieve the study objectives. There were 252 participants in this study who responded by completing an online questionnaire. The results of the structural equation modeling show that job satisfaction and individual job performance are equally influenced by job opportunities and public service motivation. In addition, the influence of equal employment opportunity on job satisfaction and individual job performance is mediated by public service motivation. The implications of this work on the theory and practice of human resource management in the public sector are outlined in the findings.
Co-Authors Agus Hendrayady Alfiandri Alfiandri Dwi Kristanti Edison Edison Edison Edison Edy Akhyary Emmy Solina Firman Firman Geiyono, Suwa Imam Yudhi Prastya, Imam Yudhi Jalaluddin Abdul Malek Malek, Jalaluddin Abdul Muhamad Rajab Muhammad, Adji Suradji Okky Rizki Azizi Pangestoeti, Wahyu Pertiwi, Dewi Utami Pozlita, Pozlita Rahayu Sulistiowati Rahmat Hidayat Selvi Diana Meilinda Taufik Taufik Tri Samnuzulsari Yudithia Yudithia Yudithia, Yudithia